Title: Fairmont Heritage Place Mayakoba Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Fairmont Heritage Place Mayakoba Luxury resort on the beach, with 2 outdoor pools ![Flat-screen TV](https://images.trvl-media.com/lodging/46000000/45650000/45645600/45645523/e67b6e25.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Couples treatment room(s), sauna, steam room, body treatments](https://images.trvl-media.com/lodging/46000000/45650000/45645600/45645523/22763868.jpg?impolicy=resizecrop&rw=297&ra=fit) ![8 restaurants, Mexican cuisine](https://images.trvl-media.com/lodging/46000000/45650000/45645600/45645523/c3ca702d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Couples treatment room(s), sauna, steam room, body treatments](https://images.trvl-media.com/lodging/46000000/45650000/45645600/45645523/a377a46d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![3 bedrooms, premium bedding, free minibar items, in-room safe](https://images.trvl-media.com/lodging/46000000/45650000/45645600/45645523/e232e804.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Fairmont Heritage Place Mayakoba sits near Tres Rios Ecopark, offering a tropical retreat with diverse activities. Guests relax at the private beach, savor Mexican cuisine across eight restaurants, or experience detox wraps and reflexology treatments at Fairmont Spa. VIP Access 10 Exceptional ## Popular amenities - On private beach - Bar - Kitchen - Pool - All-inclusive - Pet-friendly £985 includes taxes & fees 17 Oct - 18 Oct VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Oct 15 - Oct 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=45645523&PinnedHotelID=45645523&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=45645523&PinnedHotelID=45645523&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 16 - Oct 17](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=45645523&PinnedHotelID=45645523&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=45645523&PinnedHotelID=45645523&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=45645523&PinnedHotelID=45645523&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=45645523&PinnedHotelID=45645523&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 24 - Oct 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=45645523&PinnedHotelID=45645523&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=45645523&PinnedHotelID=45645523&HadPinnedHotel=true®ionId=-1&adults=2) ![3 bedrooms, premium bedding, free minibar items, in-room safe](https://images.trvl-media.com/lodging/46000000/45650000/45645600/45645523/83cad506.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Villa, 3 Bedrooms (Penthouse) ### Highlights Patio Separate dining area Separate sitting area Individually furnished Individually decorated Air conditioning Connecting rooms available Free cots/infant beds - 3 bedrooms - Sleeps 8 - 2 King Beds and 2 Single Beds ![3 bedrooms, premium bedding, free minibar items, in-room safe](https://images.trvl-media.com/lodging/46000000/45650000/45645600/45645523/4709b290.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Villa, 4 Bedrooms (Penthouse) ### Highlights Patio Separate dining area Separate sitting area Individually furnished Individually decorated Private pool Air conditioning Connecting rooms available - 6300 sq ft - 4 bedrooms - Sleeps 10 - 3 King Beds and 2 Single Beds ![Villa, 3 Bedrooms (Garden) | 3 bedrooms, premium bedding, free minibar items, in-room safe](https://images.trvl-media.com/lodging/46000000/45650000/45645600/45645523/14681f1e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Villa, 3 Bedrooms (Garden) 10.0 Exceptional 1 review ### Highlights Patio Separate dining area Separate sitting area Individually furnished Individually decorated Private plunge pool Air conditioning Connecting rooms available - 3094 sq ft - 3 bedrooms - Sleeps 8 - 2 King Beds and 2 Single Beds ![3 bedrooms, premium bedding, free minibar items, in-room safe](https://images.trvl-media.com/lodging/46000000/45650000/45645600/45645523/4709b290.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Villa, 3 Bedrooms (Middle floor) 9.4 Exceptional 3 reviews ### Highlights Garden Patio Separate dining area Separate sitting area Individually furnished Individually decorated Private plunge pool Air conditioning - 4603 sq ft - 3 bedrooms - Sleeps 8 - 2 King Beds and 2 Single Beds ## You may also like Ad ![Ping pong, music library](https://images.trvl-media.com/lodging/3000000/2670000/2661600/2661557/8e1b6e1b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Grand Riviera Princess - All Inclusive Playa del Carmen - Pool - Hot tub - Breakfast included - All-inclusive 8.0 Very good 4,334 reviews £131 includes taxes & fees 18 Oct - 19 Oct [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Grand-Riviera-Princess-All-Inclusive.h2661557.Hotel-Information?chkin=2025-10-18&chkout=2025-10-19&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=4eca9b55-f17b-4c18-b0f7-f140254292f7&top_cur=GBP) Ad ![View from property](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/16000000/15100000/15100000/15099903/3d249464_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Ocean Riviera Paradise All Inclusive Playa del Carmen - Pool - All-inclusive - Spa - Kids pool 8.2 Very good 2,578 reviews £195 includes taxes & fees 20 Oct - 21 Oct [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-All-Inclusive.h15099903.Hotel-Information?chkin=2025-10-20&chkout=2025-10-21&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=4eca9b55-f17b-4c18-b0f7-f140254292f7&top_cur=GBP) Ad ![Outdoor wedding area](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/920000/913500/913424/4fbe548b_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Ocean Maya Royale - Adults Only - All Inclusive Riviera Maya - Pool - All-inclusive - Spa - Parking included 8.8 Excellent 2,606 reviews £157 includes taxes & fees 16 Oct - 17 Oct [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information?chkin=2025-10-16&chkout=2025-10-17&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=4eca9b55-f17b-4c18-b0f7-f140254292f7&top_cur=GBP) Ad ![5 outdoor pools, pool cabanas (surcharge), pool umbrellas](https://images.trvl-media.com/lodging/101000000/100120000/100114100/100114025/b7ccce00.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Jungala Park Hotel at VidantaWorld Riviera Maya Playa del Carmen - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Fairmont-Heritage-Place-Mayakoba.h45645523.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Fairmont-Heritage-Place-Mayakoba.h45645523.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.68644%2C-87.02744&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=pFg4W7ogArCIFML-RtI1pPQFzts=) Carretera Federal Cun Playa, Km 298, Mayakoba, Playa del Carmen, QROO, 77710 #### What's nearby - El Camaleón Mayakoba Golf Course - 8 min walk - 0.5 miles - Tres Rios Ecopark - 10 min drive - 3.7 miles - Quinta Avenida - 11 min drive - 6.2 miles - Playa del Carmen Main Beach - 12 min drive - 6.4 miles - Maroma Beach - 16 min drive - 7.4 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive #### Restaurants - ‪Hix Bar & Lobby Lounge - ‬2 min drive - ‪Las Brisas Restaurant & Lounge Bar - ‬4 min drive - ‪La Copa - ‬9 min drive - ‪La Laguna - ‬1 min drive - ‪Saffron - ‬10 min drive ## About this property ### Fairmont Heritage Place Mayakoba Luxury family-friendly resort near Tres Rios Ecopark Located close to Mamitas Beach and Playa del Carmen Main Beach, Fairmont Heritage Place Mayakoba provides a golf course, a beach bar and a corner/local shop. With a private beach, free beach cabanas and beach massages, this resort is the perfect place to soak up some sun. Indulge in a manicure/pedicure, a detox wrap and a hot stone massage at Fairmont Spa, the on-site spa. Be sure to enjoy a meal at any of the 8 on-site restaurants, which feature Mexican cuisine and more. The health club offers fitness classes and yoga classes; other things to do include snorkelling, windsurfing and hiking/biking. In addition to a terrace and a coffee shop/cafe, guests can connect to free in-room WiFi. Additional perks include: - 2 outdoor pools and a children's pool, along with pool umbrellas - Free self-parking - Full breakfast (surcharge), free bike hire and 4 outdoor tennis courts - A free beach club on-site, an electric car charging station and supervised childcare (surcharge) Room features All guest rooms are individually furnished, and boast comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as laptop-friendly workspaces and air conditioning. Extra amenities include: - Highchairs, baby baths and children's slippers - Hypo-allergenic bedding and free cots/infant beds - Designer toiletries, shower/bath combinations and hairdryers - Wardrobes/cupboards, patios and separate sitting areas ### All-inclusive details All-inclusive room rates at Fairmont Heritage Place Mayakoba are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply). ### Awards and affiliations Eco-certified property This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy. ## Similar properties ![5 outdoor pools, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/2000000/1280000/1273500/1273486/850b3b56.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fairmont Mayakoba Playa del Carmen - Pool - All-inclusive - Spa - Pet-friendly 9.2 Wonderful 1,001 reviews £321 includes taxes & fees 19 Oct - 20 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=1273486&PinnedHotelID=1273486&HadPinnedHotel=true®ionId=-1&adults=2) ![6 outdoor pools, open 7:00 AM to 7:00 PM, free pool cabanas](https://images.trvl-media.com/lodging/2000000/1780000/1773500/1773497/f4f5d8f9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Rosewood Mayakoba Playa del Carmen - 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Pool - All-inclusive - Spa - Kids pool 9.8 Exceptional 548 reviews £774 includes taxes & fees 29 Oct - 30 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=32536723&PinnedHotelID=32536723&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Electric car charging station on site - Free uncovered self parking on site - Wheelchair-accessible parking available ### Food and drink - Daily full breakfast available 7:00 AM to 11:30 AM for a fee: USD 15 to 30 per person - 3 bars/lounges - 8 restaurants - A beach bar - A coffee shop/cafe - Couples/private dining - Snack bar/deli ### Restaurants on site - Café Maya - Ki beach Bar Korean BBQ - La Cantina - La Laguna - Tauro Steakhouse ### Things to do - 18-hole golf course - 2 outdoor pools - 24-hour gym - 4 outdoor tennis courts - Archery - Beach volleyball - Beach yoga - Children's club - Children's pool - Ecotours - Fitness classes - Free beach club - Free bicycle rentals - Full-service spa - Golf carts - Golf clubhouse - Golf clubs/equipment - Golf driving range - Hiking/biking trails - Kayaking - Pilates classes - Pro golf lessons - Pro golf shop - Racquetball/squash - Snorkelling - Water sports equipment - Windsurfing ### Family friendly - 2 outdoor pools - Baby bath - Children's club (surcharge) - Children's dinnerware - Children's pool - Grocery/convenience store - High chair - In-room babysitting - In-room cot - In-room full-sized refrigerator/freezer - In-room kitchen - In-room microwave - Laundry facilities - Separate in-room dining area - Snack bar/deli - Supervised activities for children (surcharge) ### Conveniences - 24-hour front desk - Grocery/convenience store - Laundry facilities ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Porter/bellhop - Proposal/romance packages - Tour and ticket assistance - Turndown service ### Business services - Business centre - Computer station ### Outdoors - Barbecue grill - Beach loungers - Beach towels - Beach umbrellas - Free beach cabanas - Garden - On a private beach - Outdoor entertainment area - Outdoor furniture - Pool umbrellas - Terrace ### Full-service spa - 20 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Detox wraps - Facials - Hot stone massages - Hydrotherapy - Manicures/pedicures - Outdoor treatment areas - Reflexology - Sauna - Spa open daily - Steam room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Stair-free path to entrance - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible path to lift - Wheelchair-accessible pool - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchair-accessible spa - Wheelchair-width doorways ### More - 11 buildings - 4 floors - Smoke-free property ## Room amenities ### Bedroom - Blackout drapes - Free cot - Hypo-allergenic bedding - Premium bedding ### Bathroom - Children's slippers - Designer toiletries - Dressing gowns - Hair dryer - Shampoo - Shower/bathtub combination - Slippers - Soap - Toilet paper - Towels provided ### Entertainment - Flat-screen TV ### Food and drink - 24-hour room service - Blender - Coffee/tea maker - Cookware, dishware, and utensils - Dishwasher - Free bottled water - Free minibar (limited items) - Full-sized refrigerator/freezer - Kitchen - Microwave - Oven - Paper towels - Restaurant dining guides - Separate dining area ### More - Air conditioning - Ceiling fan - Cleaning products are eco-friendly - Connecting rooms available - Desk - Free daily newspapers - Free local calls - Individual decor - Individual furnishings - Iron/ironing board - Laptop workspace - Phone - Safe - Separate sitting area ## Policies ### Check-in Check-in start time: 4:00 PM; check-in end time: midnight Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of USD 31.76 per pet, per day Service animals are welcome, and are exempt from fees Welcoming dogs only Food and water bowls are available ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Free cots are available on request at the property ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Resort fee: USD 38 per person, per night We have included all charges provided to us by the property. ### Optional extras - Fee for full breakfast: approximately USD 15 to 30 per person - Pet fee: USD 31.76 per pet, per day - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and debit cards; cash is not accepted Cashless transactions are available This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) Property Registration Number 008-007-006586/2025 If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 7:00 AM to 7:00 PM Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Guests under 16 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Fairmont Heritage Mayakoba Fairmont Heritage Place Mayakoba Resort Fairmont Heritage Place Mayakoba Playa del Carmen Fairmont Heritage Place Mayakoba Resort Playa del Carmen ## Frequently asked questions ### Does Fairmont Heritage Place Mayakoba have a pool? > Yes, this property has 2 outdoor pools and a children's pool. Pool access is from 7:00 AM to 7:00 PM. ### How much does it cost to stay at Fairmont Heritage Place Mayakoba? > As of 15 Oct 2025, prices found for a 1-night stay for 2 adults at Fairmont Heritage Place Mayakoba on 17 Oct 2025 start from £984.87, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Fairmont-Heritage-Place-Mayakoba.h45645523.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Fairmont Heritage Place Mayakoba pet-friendly? > Yes, dogs are allowed at this property. There's a fee of USD 31.76 per pet, per day. Service animals are exempt from fees. ### How much is parking at Fairmont Heritage Place Mayakoba? > Self-parking is free at this property. ### What time is check-in at Fairmont Heritage Place Mayakoba? > Check-in start time: 4:00 PM; check-in end time: midnight. ### What time is check-out at Fairmont Heritage Place Mayakoba? > Checkout is at noon. ### Are there all-inclusive benefits at Fairmont Heritage Place Mayakoba? > Some rate plans available at this property are all-inclusive. ### Where is Fairmont Heritage Place Mayakoba located? > Nestled on the beach, this Playa del Carmen resort is within 6 mi (10 km) of Tres Rios Ecopark, Maroma Beach and Playa del Carmen Main Beach. Mamitas Beach and Quinta Avenida are also within 6 mi (10 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Fairmont Heritage Place Mayakoba Reviews 10 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 17 8 - Good 1 6 - Okay 0 4 - Poor 0 2 - Terrible 0 ### 10/10 Cleanliness ### 9.6/10 Staff & service ### 10/10 Amenities ### 9.8/10 Property conditions & facilities ### 9.8/10 Eco-friendliness ### 10/10 Excellent #### Christopher 20 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful property. Only issue was not having enough golf carts to transport guests. ##### Christopher Stayed 6 nights in Jul 2025 ### 10/10 Excellent #### LEIDY 27 Aug 2025 Liked: Cleanliness, property conditions & facilities s ##### LEIDY Stayed 6 nights in Aug 2025 ### 10/10 Excellent #### Chirag 10 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities This is a strong recommend. Note that there is a $100/day resort fee that isnt transparent upfront. But this place is a really strong recommend. I would go back in a heartbeat ##### Chirag Stayed 5 nights in Jul 2025 ### 10/10 Excellent #### Eric 10 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful property and spacious villas. We can’t wait to go back. ##### Eric Stayed 5 nights in Jun 2024 ### 10/10 Excellent #### Yasmeen 2 Apr 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities great place we had fantastic time we were in 4 bedroom pent house it had everything you need for big family vacation ##### Yasmeen Stayed 5 nights in Mar 2023 ### 10/10 Excellent #### Anjalee 25 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities This property was beautiful. Everything is impeccably maintained and the staff are all beyond kind. We visited with our toddler daughter and it was very easy to get around, enjoy all the pools, and most places allowed kids to eat free. Would definitely come back. ##### Anjalee Stayed 5 nights in Apr 2024 ### 10/10 Excellent #### Jason 23 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is an exceptional property!!! Very special and such a wonderful experience!!! highly recommend this property!!! we will be back!!! 5 stars!!! the Service and Staff were all exceptional and the dining was wonderful! ##### Jason Stayed 6 nights in Aug 2024 ### 10/10 Excellent #### John 13 Aug 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We have stayed at the Fairmont Mayakoba hotel more than 10 times. This was our first visit to Heritage place. Absolutely everything about the property was amazing. Having 3 bedrooms each with ensuites was a total bonus for our extended family. There are 2 beautiful pool areas that you essentially have to yourself. Being separate from the main hotel but still enjoying all of the hotel amenities was like having the best of both worlds. Our incredible butler, Alejandro, was always available and could not have been more helpful. We already have our next visit planned and can't wait to return ##### John Stayed 6 nights in Feb 2022 ### 10/10 Excellent #### Natalie 31 May 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Our experience at Fairmont Mayakoba was nothing short of exceptional. From the pre-arrival planning (with our rockstar butler FERNANDA) to our arrival, everything was perfect. The team (now family) at Fairmont Mayakoba helped us with anything we needed (medicine when our little was under the weather, to sundry items that we didn't have and needed). The suite was perfectly appointed and every detail tended to. Our housekeeping and turndown teams were exceptional as well. We just got back and are already planning our return! We miss you already Fairmont and we will be back! The Connolly Clan (YouTube) ##### Natalie Stayed 7 nights in May 2022 ### 10/10 Excellent #### Nathalie 1 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Absolutely fantastic property. Loved the many dining options. The beach pool was gorgeous. The sheer amount of pools made it difficult to swim in all of them during our stay. The room service and in room dining were amazing. The outstanding butler service and our Villa made our stay so comfortable and easy. Two tiny things that could use some improvement: 1. Very little to do for kids under 5. No toy or book store and the kids club is limited for those ages too. 2. The service in the restaurant by the beach was incredibly slow. Including drink service by the pool. Also the big pool by La Laguna was often not tended to and trash or towels laid around for hours in the late afternoon. Otherwise we loved our stay and would come again and would recommend it to friends and families with no hesitation. ##### Nathalie Stayed 6 nights in Jun 2024 ### 10/10 Excellent #### Ali 16 Jun 2025 ##### Ali Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Carlos R 20 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Carlos R Stayed 7 nights in Oct 2024 ### 10/10 Excellent #### Ardie 8 Aug 2024 Liked: Cleanliness, staff & service, property conditions & facilities ##### Ardie Stayed 7 nights in Jul 2024 ### 10/10 Excellent #### Monica 17 Mar 2024 ##### Monica Stayed 3 nights in Mar 2024 ### 10/10 Excellent #### Marvin 12 Nov 2023 ##### Marvin Stayed 4 nights in Aug 2023 ### 10/10 Excellent #### Carrie 9 Feb 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful grounds, 3 bed villa with pool, butler Fernanda made sure we had wonderful dinner reservations, beach club and our Lucky boy (small maltipoo) was welcome everywhere, pool, beach and fine dining. Great spa ##### Carrie Stayed 3 nights in Feb 2023 ### 8/10 Good #### Juan Manuel 4 Apr 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Precios elevados para el servicio otorgado Muy buenas instalaciones El personal amable. La observación es que el personal necesita más atención a cliente. Alimentos en general bien. 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