Posted 25 Aug 2019
The property was beautiful but I was disappointed in my overall experience. When we got there, the sheets were dirty and we had to ask multiple time to get them changed. Although there were many restaurants available on the property, they did a poor job of telling what was open when so we would go to a restaurant on the other side of the property only to find out it was closed. Also, they did not do a good job about sharing what was going on on the property so unless you came across it, you didn't know there was even an event. Overall, I'm disappointed in my experience while there.
Comment from Hotel Management
25 Aug 2019 by Lizeth Arratia /Hospitality Manager, Hotel Management
We would like to thank you for sharing your opinion regarding you recent experience at TRS Yucatan Hotel.
It is regrettable to know that you were disappointed by your overall experience. We appreciate your feedback regarding some areas of opportunity. You can rest assured that we will give the proper follow-up to your observations in order to keep providing memorable stays to all our guests.
We do hope to have the opportunity to change your impression on a future stay.