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"So to be completely honest, this is a good hotel. The rooms are a little tired, and some of the amenities in the rooms are a bit antiquated BUT it is clean, comfortable and good value for money. The best part about this hotel is the wonderful team of staff. From the check in, to the breakfast team, everyone is smiling and friendly and genuine and for this reason I would stay again. Breakfast was hot, tasty and plentiful and this hotel reminds me of being on holiday with it's layout and decor. A little TLC and this could be an amazing hotel."

"Clean room "

"Location is very good, sadly the room we had on the 9th floor could do with some tlc. Curtains had rips in them , room could do with being repainted . Book for three people to stay but the room was only set out for two people so had to call to get this sorted . The bathroom light flickered but was resolved within 30 minutes of reporting this . Staff were very polite and welcoming ."

"We had a great stay. Location was fab, had a great time watching Heathrow runways over breakfast. Would definitely stay again"

"Hotel nice, staff not very friendly or helpful Room was ok very small and strange set up with sink by the door Not as close to Westminster as expected nothing on the doorstep Bed was comfortable but basic amenities "

"The hotel was awesome! The front desk staff were helpful and patient with all my questions. The restaurant was great also. I would stay there again in a heartbeat!!"

"Really enjoyed our two nights in the Thistle Marble Arch, reception was quick and our room on the 6 floor was excellent. Breakfast was good, not happy having to pay for a cup of Starbucks coffee and then to see an added service charge, this needs to stop. Did have an issue with the room toilet not flushing on the second night after 22:00, called reception and a maintenance person came after about 40 minutes and resolved the problem. We did see the card saying if you didn’t want your room cleaned on the second day , put the card on the door, we were told we would get a £10 drinks voucher, this never materialised. We will definitely return to the Thistle in the future."

"Great hotel, great staff, great location. Travelled with a toddler and the hotel was perfect. When we come back to London, this will be the place we stay."

"The staff was very helpful. We are satisfied with our stay"