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"Positives: if room available, they will check you in earlier Location is amazing Staff tried to be helpful but not always and not all Negatives: If you opt out cleaning every day, make sure you request towels every day as if you dont ask they wont do and whats worse they dont advise this at checkin The rooms on the left side dont have natural light at all. Rooms are completely dark and depressing. Even lighting like internal lamps etc not enough to simply put make up on. Mattresses and pillows are very uncomfortable Check shower gels as they dont refill... They actually dont refil anything sadly and if you ask for simple fork or shower gel to be delivered to room, get ready to wait at least 40 min... I have done a few mistakes as we simply didnt know, we opted to cleaning once in 3 days to simply be eco but poor communication from staff made the stay frustrating. Would i stay again? Probably not "

"The theirs bed (not requested) was awkwardly placed I kicked it nearly every time. The Beds and duvets were too short.. and too narrow… I needed two duvets to cover my body. I am 6’ not 7’! I did not like being charged a Service Charge after ordering food in the Green Bar This is not acceptable practice. No toilets in the Lobby atea is ridiculous. In my room the AC (which was noisy) stopped working cold after the second night"

"Room was noisy and very light all night, there was no ability to shut off the bathroom and no blinds in the bathroom to keep out the light and noise."

"Only there for the weekend but super helpful staff who were aĺl keen to help, clean room prepared with thought, range of dining options and they're genuinely dog friendly. Which was the most important thing for me! "

"Amazing location! Literally sleeping next to the Theatre in Piccadilly!!! 😊. We booked the hotel to watch Les Mis which was absolutely incredible if you are thinking about a theatre trip. Easy check in. There was staff there to help with any hiccups. Friendly staff. Clean entrance with a few seats to charge phones etc. There was a really nice gym, not sure if you had to pay extra. Cafe area and more seating and work areas. Heads up, bag storage is £15 per suitcase and early check in £ 40. Room was super clean and very simple. No hairdryers or any frills but that's fine for what we wanted. Check out easy. Beautiful Japanese restaurant opposite called Shoryu . We had a fab time! "

"Very nice room and hotel. Great location next to Kensington Palace, with a lot of dining options within walking distance."

"It was perfect, but a little bit noisy "

"Amazing views, impeccable hotel, felt very expensive but was affordable. Perfect location! Only thing I’d say is the there was no English teabags in the room, only fruit tea! Always need a cuppa in the morning!"

"Took a bit of getting used to using an app to open all the doors but otherwise, it was a good stay-close to the tube and restaurants, highly recommend if you need a base while in London! "