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I wasn't sure about booking this hotel, as I'd never heard of it. However it was amazing. It is small but that actually adds to the experience. We usually prefer larger hotels but this was truly 5*. It really feels like a special place. The staff all get the balance of attentive & friendly right. If we needed anything they seemed to arrive at just the right time. But they were never hanging around us. We stayed in the conservatory suite, well worth pushing the boat out for this, as the...

Charming and original new property. With character. Just starting up so some staff need to have better training / skill. Knowledge of menus.

Always enjoy the personal attention and comfort of this top class homely hotel with a proper lounge Only snag don't get a front facing room if you are easily disturbed and can avoid it as it can be very noisy on the street during night especially Tuesday night for bins emptying. I need window open as air con blows on head and I am a light sleeper so no sleep was had. Also shower of interconnected room was noisy and disturned me v early. Otherwise well located for Victoria and walking to...

The staff were amazing. The stay was for a special birthday treat, and it certainly was a treat. The hotel is in a wonderful location and the rooms are spacious and beautifully furnished. Plenty of parking

Beautiful hotel. Very clean and opulent. The staff were all very friendly and attentive. Glass of champagne on arrival which was delicious and special pastries and fruit to celebrate our anniversary. The only downside was the discretionary service charge which seemed rather steep on checking out.

Valet and doorman greeted us with a smile and remembered our name each time we left and returned! Wait staff in the dining rooms were so friendly and very attentive. Beautifully decorated for Christmas!

Great location, comfortable room and really nice breakfast

We stay at The Lanesborough regularly when visiting London. This was our second Christmas stay and we have already booked for 2024 because this hotel is wonderful. The staff are all incredible and make you feel so special.

Easy check in. Staff very friendly. Able to leave luggage. Rooms very comfortable.

Clean, cozy & spacious studio with a well-equipped kitchen. Peaceful neighbourhood. Centrally located with good accessibility. Polite and friendly staff. Worth the price.

We were so pleasantly surprised by how great this hotel was. The atmosphere is great, the rooms are lovely, and the staff were super nice, particularly Qasim on the check-in desk who instantly gave a great impression of the hotel and its staff. The location also worked great for us, close to all locations of interest and associated public transport. We primarily were interested in Hatton Garden to buy an engagement ring, which I did successfully :) We would definitely stay here again. My only...

A beautiful building, very tastefully decorated and furnished, staff could not do enough for us. Would definitely recommend.

Brilliant stay staff very accommodating and polite.

Beautiful hotel ...1 of the best breakfasts

Can't get a better location, near to Piccadilly Circus, Trafalgar Sq, Buckingham Palace...the hotel itself is immaculate, the double room was of a reasonable size, the bed so comfortable and bathroom well appointed. Shower was excellent, complimentary drinks on arrival and cookies and cranberry juice / water in the room. Downsides..not many, view was terrible and there was a slightly unusual smell in the room which you only really noticed first entering.

Great service and super clean

The hotel is very clean and well designed (although the lifts can be a bit frustrating at times). However, the stand out feature is the service. The doormen, the reception, the concierge and the cleaning staff are all exceptionally helpful and polite, making you feel so welcome all the time.

First impression of the hotel was not great as the lobby and lift are very small. However I am happy with the room and found the staff extremely helpful generally. It’s great to hear the staff telling American tourists about the history of royalty :)