Ratings based on 1,320 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

The hotel was great overwhelming and breath taking

Posted 24-Sep-2016
Pros: the size and the overwhelming appearance
Cons: nothing
overwhelming hotel and the staff was great treated us like king and queen always smiling and willing to help and assist with what ever we needed
5out of 5
by A verified traveller

Can't stop talking about this trip

Posted 20-Sep-2016
The hotel was beautiful, clean, and comfortable. The staff was helpful and friendly. We enjoyed every moment at this hotel. Entering the hotel we walked up the stairs to a staff member holding two glasses of wine, they escorted us to the front desk where we checks-in and they took our bags. We were informed that our room wouldn't be ready until 3 and we were escorted to lunch outside by the pool. Most of our trip was spent enjoying the pool area the entertainment team was awesome, and laying on the beach where we were never left with an empty glass. We loved that we didn't need reservations for the nicer restaurants for dinner (if you get there when they first open there isn't a wait). Only thing I'd suggest is to make sure and take small bills for tips, you don't have to tip but it's much appreciated.
5out of 5
by A verified traveller

ロケーションもレストランも最高

Posted 20-Sep-2016
Pros: ロケーションとプール
Cons: エキストラベッドを追加してもらえなかった。 ブッフェの広さと料理の種類はもう少し多いほうが良い。
Location: ホテルエリアの真ん中でロケーションは抜群。
ホテルのロケーション、レストラン、客室、プールなどすべて最高でした。 ビーチは目の前で、プールサイドではゆったりと快適に過ごせました。 レストランは予約は不要だが待ち時間あるが味は最高。ブッフェは多少混雑していた。
3out of 5
by A verified traveller

Difficult Checkin

Posted 20-Sep-2016
Pros: Style,beach food was ok
Cons: Simple Checkin process. Checkout was great!
Location: Great
Didn't like the so called personal Checkin process. They gave our room away after we were told to wait in bar for room to be cleaned. The room we were finally given was fine. Don't know why the difficult process.
4out of 5
by A verified traveller from Dee Park, TX

Beautiful hotel close to the beach

Posted 19-Sep-2016
Pros: The locations, food, and staff
Cons: I would like to see lobster on the menu of one of the al a carte restaurants. The smell of sewage in various areas of the hotel.
Location: Location was great. We did not feel the need to venture out!
Overall our stay was wonderful with the exception of the air conditioning in our room not cooling very well. The staff came up to work on it a few times, but it was never really cool enough. There was also a smell of sewage in the hallway going to our room, (not in our room) you also got the same smell in a couple of other areas of the hotel. I would hope this can be corrected. It was a lovely stay, the food, staff, spa and all amenities were awesome.
5out of 5
by A verified traveller

Posted 19-Sep-2016
We stayed from Wed through Sunday. Will definitely go again for a week. We've stayed at several different resorts multiple times in Cancun and this one, by far, is my favorite!
5out of 5
by A verified traveller

Posted 19-Sep-2016
First time to Cancun and glad to choose this hotel. Very impressive by hotel and stuff. Will definitely go back again.
5out of 5
by A verified traveller

Posted 16-Sep-2016
Second time in hotel and this time was equally as good as last year. Our personal butlers on 22nd floor could not have been better, Karla on the beach was drilling, entertainment staff all very friendly.
5out of 5
by A verified traveller

Posted 15-Sep-2016
Excellent service and super friendly staffs, nice and clean all over the floors.
5out of 5
by A verified traveller from D

Todo excelente

Posted 15-Sep-2016
Excelente hotel, con muy buen servicio y buenísima comida. Todo impecable y la playa muy bonita.