Ratings based on 1,490 Verified Reviews

4.7 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller from Houston, Texas

Nice Hotel On the Beach

Posted 22-Jan-2017
Pros: Good location, beach and facilities.
Cons: Entertainment could be improved. Night entertainment.
Location: We primarily stayed at the hotel during this trip. In the past we have ventured into town and also taken excursions.
Overall a good experience. This was the 3rd stay for my wife and I. Nice clean facilities and rooms. A good place to stay if you are looking to relax.
5out of 5
Recommended
for Everyone
by A verified traveller from Miami,Fl

Great experience!!! Very much recommended!

Posted 18-Jan-2017
Cons: I wish they had music playing outside by the pools during the day, but I get why they dont do it in case people just want to relax.
Location: Good distance from the malls or shops. We walked and it was like a 15 min walk in case you dont want to spend money on a cab.
First of all let me start off with how lovely the staff was, they were more than helpful and made the trip a better experience. Specifically our main butlers Angel and Andrea on the 24th floor. They made my birthday week worth it, Angel even helped my boyfriend set up a surprise for me in our room. Bartenders in the sports bar were one of my favorites, they were super friendly and fun to speak to. The view from our balcony was breathtaking, and our room was very spacious, the only thing is dont be mistaken, if on here you read your room details, "private pool" doesnt know mean it is in your room like it shows in the pictures. Private pool means you get VIP ACCESS to a separate pool. The breakfast buffet was full of variety, and I loved it. For the most parts the restaurants in the hotel were more than good (food wise) but it wasnt the best.
4out of 5
Recommended
for Everyone
by A verified traveller from luxembourg

Super plage

Posted 17-Jan-2017
Pros: Accueil
Très bel hôtel sur une magnifique plage de sable blanc,,grosses vagues donc impossible de nager durant la semaine de notre séjour
5out of 5
Recommended
for Everyone
by A verified traveller from Bogota, Colombia

Great hotel!

Posted 16-Jan-2017
Great hotel, the service is excellent, great food quality (which normally is not easy to find), the rooms are spacious and confortable. Everything is just as good as you expect
5out of 5
Recommended
for Everyone
by A verified traveller from 東京

ザ リゾート ホテル

Posted 15-Jan-2017
オールインクルーシブルで食べ放題飲み放題。 色んなイベントもやっていて、ずっといても飽きない。 大人しかいないからのんびりできる。 ぜひまた泊まりたい!
5out of 5
Recommended
for Everyone
by A verified traveller from Milwaukee, WI USA

Top notch resort on the beach

Posted 15-Jan-2017
Beautiful facilities with a modern, chic feel. Staff are wonderful and go out of their way to ensure you are well cared for. Food was generally good for an all inclusive. My food expectations were moderate and I would say generally those expectations were exceeded. The pools and the beach were all very nice with excellent drink/food wait service in all areas. This was the best all inclusive resort I have been to and will return again soon.
5out of 5
Recommended
for Everyone
by A verified traveller from NJ

Beautiful hotel, great service

Posted 14-Jan-2017
This was my second time staying at this hotel and will definitely return. My daughter has celiac and every restaurant accommodated her food restrictions. Jesus Miranda, manager at Market Cafe had special meals prepared every day fernanda, Wendyla and all the staff there were accomodtng and went out of there way for her. The Steak restaurants food was excellent. Poolside service is great, there's lots of shaded areas and the hotel never felt crowded.
5out of 5
Recommended
for Everyone
by A verified traveller from columbus, ohio

The best!

Posted 13-Jan-2017
Best hotel stay I've had in years. I went for my birthday and the experience was superb. Miriam, our butler, was the sweetest and most helpful person. She upgraded me to the Master Suite and even decorate my room for my birthday. I'll definitely go back!
5out of 5
Recommended
for Everyone
by A verified traveller from los angeles

Easy access to all Cancun favorites

Posted 10-Jan-2017
Package deal is great especially if traveling small group or if really new to city. Staff so accommodating and helpful. The service and class is way above extraordinary. Please tip well!! They deserve so much.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 09-Jan-2017
Excellent staff and service. Beautiful resort that is virtually brand new. The fitness center is impeccable.