Ratings based on 1,195 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
94% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Great service, food and drinks, beautiful views

Posted 27-May-2016
Loved it. The only minor detail they need to take care of is cleaning the glass at the infinity pool on the 12th floor. Otherwise, everything is great and staff was very friendly and accommodating.
4out of 5
by A verified traveller from Dallas, TX

Nice hotel but noisy compared to resorts.

Posted 19-May-2016
Pros: Modern. Nice room (Honeymoon Suite). Decent food. Olivia (beach/pool service), Jessica (Dragon hostess) and Alberto (entertainment crew) were great.
Cons: Noisy (doors slamming, parties around pool/on beach). Service too often not what we have come to expect from 4/5 star resorts. Lack of privacy.
The hotel is impressive and modern. The food is generally very good, though we did have a couple of misses. The Dragon (Asian) was our favorite. Drinks were good quality and there are plenty of bars. It was windy during our stay and the sea was a quite rough. Walking along the beach was a workout as your feet sink quite deeply into the sand, which is also quite rough. The hotel is quite noisy. Guests walking along hallways and doors slamming in addition to rowdy groups at pool and on beach late at night (probably less of an issue on higher floors). We booked the honeymoon suite (15th floor) and the room was very nice and clean. The problem is that there is no privacy on the balcony and the ocean front rooms have windows and a balcony that look directly into the room where the tub is so, contrary to the photos on Secrets web site, you cannot have the curtains open to look over the ocean while in the tub. Nice vacation but I think we will be returning to the resorts rather than hotels in the future.
5out of 5
by A verified traveller from Long Island, NY

Posted 13-May-2016
The resort was so beautiful and clean. We were treated like royalty. Everyone was vey kind and helpful. It's was the best experience I ever had I will definitely come back again it's was a pleasure.
5out of 5
by A verified traveller from Montreal

Excellent view of the ocean!

Posted 12-May-2016
Everything was great, but not all the guests living there. Some were very pretentious and behaved rudely to servers. Just because they went on a one-day trip for sightseeing and came back to the hotel late does not mean that they have the right to yell at servers. More, they even complained to the manager and the general manager, just because they couldnt be served right away. All staff there, especially servers were nice and deserve our respect because they work very hard for the guests. And just like that, the server who got yelled at never argued back and smiled during the whole time. So i truly recommend this hotel and its 5-star service (if you ever learn how to appreciate)
5out of 5
by A verified traveller from South Dakota

Very nice place. Very accommodating.

Posted 11-May-2016
Pros: Food, drinks, room service, fairly modern
Cons: Bath tubs in all rooms would be nice. I dislike having the toilet inside only glass doors (like a stall with no sound barriers).
Location: Nearby lots of shopping, restaurants, sister resorts, and excursions. Safe area with mainly tourists around
Restaurants and bars are open late. 24 hour room service is a huge plus. The vast majority of the staff were wonderful. Lots of activities should you wish to partake, both during the day and night. Food was better than other resorts we have frequented. On site jet skiing and parasailing. Many excursions very close by, along with nearby shopping. Lots of great drinks which are unlimited, even wine, champaigne, etc.
5out of 5
by A verified traveller

My favorite resort in Cancun

Posted 10-May-2016
I've been to 8 other all inclusive resorts in Cancun and this by far is the best one - outstanding service, abundant food options, and an entertainment team and staff that works tirelessly to ensure that you are satisfied. This was my second time there in the past year and i plan on returning for future vacations.
5out of 5
by A verified traveller

Posted 10-May-2016
Great location. We normally like to venture out and visit other places but we never left the resort over the 3 days we were there except to take a long walk down the beach.
5out of 5
by A verified traveller from 東京

カンクンが見渡せる景色の良いホテル 

Posted 07-May-2016
Pros: 料理とバルコニーからの景色が 気に入りました。 また ホテルのジムがスポーツクラブ並みにマシンがありました。
Cons: エアコンの室外機が上を向いているので 窓を開けているとうるさい。窓を閉めると気にはなりませんが… 水着用の脱水機が各階に欲しい。
Location: カンクンの縦に長いククルカン通りの真ん中で ショッピングセンターへは バスです。空港へのアクセスはタクシーで20分でした。お土産はトゥルム遺跡の大き土産物屋で買えます。 海賊船クルーズの最後は クラブ状態 楽しかったです。
カンクンで一番高層ホテルなので他のホテルを見渡せて 海とカンクンが一望出来ます。バルコニーに座ると見飽きません。オールインクルーシブですが 料理が美味しくて レストランが 7個あるので飽きません。バイキングスタイルのレストランでもメニューが替わり スープも毎日毎回替わり 飽きませんでした。メインダイニングなどは 男性はハイカラーのシャツを着ることを要求されますから 女性もかなりお洒落をしています。滞在中2回プールサイドで結婚式がありました。大人専用のホテルなので 騒がしくなく落ち着けました。プールは常に心地よい風が通り ついウトウトしてしまいます。ワインをコンセプトにしたホテルで ハウスワインは無料ですが 有料のボトルワインの無理強いはありませんでした。とても良いホテルですが 英語は喋れた方がいいです。 帽子とカメラをコンシェルジュの所に忘れましたが すぐに電話をくれました。とても親切です。
4out of 5
by A verified traveller from Dallas, TX

Secrets The Vine is Fantastic

Posted 03-May-2016
Pros: The view and room
Cons: Quality of food
Location: Your walking distance to other restaurants, pharmacy and shopping.
Great location and fun staff! Service is great and staff is very responsive of your needs.
5out of 5
by A verified traveller

Beautiful hotel with wonderful staff!

Posted 25-Apr-2016
Very clean resort, great food and the staff were wonderful!