Ratings based on 1,429 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from London

Amazing hotel for Honeymoon

Posted 07-Dec-2016
Pros: The staff were very attending. Modern design hotel. Beautiful Seaview and beach. Room service was spot on too.
Cons: Nothing!
Location: 25 minute's taxi from Cancun airport. There are enough entertainment in the hotel but if you decide to explore the town, it is only 30mins from downtw
Looking back our honeymoon in Cancun and Playa del Carmen, the most memorable moment was actually the moment we stepped in our hotel room in Secret the Vines. We were kindly offered an upgrade to a Master room with sea view on the 22nd floor. The moment I opened the glass doors the view was just breathtaking. Waking up and sleeping with peaceful sea waves sound was so relaxing. The staff in the hotel were so attending and they made us feel like home during our stay. The room cleaning was spotless. Staff who offered room service were always have smiles on their face. The entertainment team was great too! We had so much fun playing games on the beach and by the pool. And the light and fire show at the Sea Salt Grill restaurant was amazing. The design of the building and the room is very modern. We love their design and decided to get some inspiration for our own house decoration! Thank you for creating such an amazing memory for our Honeymoon.
5out of 5
by A verified traveller from Tokyo

快適で期待以上のサービスでした

Posted 06-Dec-2016
Pros: 従業員の方が何も困っている事がなくても、常に声をかけて頂き不自由することなく滞在出来ました。
Cons: ルームサービスが常に60分待ちだったので、欲を言えばせめて30分待ちぐらいになればベストかと思います。
Location: 買い物が出来るモールも、バスで10分〜15分圏内にありいくつかあり、 ロケーションとしては良いかと思います。 ローカルなスーパーマーケットも近くにあります。 現地で、ホテルのコンシェルジュ経由で、遺跡+セノーテツアーも申込みし参加しました。
4泊の滞在で利用させて頂きました。 初めてのメキシコ(カンクン)滞在で、当日現地入りするまでは色々と不安でしたが、 客室サービスやその他接客などは、他の方のレビュー通り期待以上のもので、満足行く旅行となりました。 日替わりで色々なイベントも催されており、退屈すること無く毎日楽しめました。 唯一、気になった点を挙げるとすれば、 レストランでの有料の高価なワインなどの酒類を積極的に勧めてきます。 必要無い場合には、きっぱりと断ればその後は勧めて来ないですが、 曖昧な回答をしていると長々と付き合わされる事となります。 彼らも営業なので、その点は理解が必要かもしれませんが、断るとオーダーを取りに来る頻度が急に下がりました。 せっかくの機会ですし、美味しいお酒で美味しい料理を楽しむのも良いかと思います。 サービス内容及び滞在中の対応は期待以上でしたし、 到着時に紛失した物があったのですが、 空港やシャトルバスなど考えられるところへ問い合わせをして頂き大変助かりました。 友人などでカンクンに行く方がいらっしゃれば、最初にオススメするホテルです。
5out of 5
by A verified traveller from brasil

Hotel all inclusive em frente à praia

Posted 05-Dec-2016
Pros: Tudo
Location: LoCalizacao maravilhosa em frente à praia
Hotel com sistema tudo incluído , com maravilhosa qualidade de bebidas e comidas maravilhosas com ambiente lindo e agradável .
5out of 5
by A verified traveller from New Jersey

Had a fantastic time!

Posted 04-Dec-2016
Pros: The staff
The entire staff at the resort is so courteous and friendly. We enjoyed all the amenities. Definitely going to go back again.
3out of 5
by A verified traveller from Pembroke Pines

Husband's birthday weekend

Posted 03-Dec-2016
Pros: The Lobby is very cozy, nice fire place, the coffee shop is very nice.
Location: Is a lot to do in Cancun. From taking a bus and going to the local places to go snorkeling, scuba diving, visit the ruins.
I visited Leblanc in September and I was impressed with everything, best resort in Cancun, didn't want to comeback because we like to experience other places. My mistake, because of the reviews I decided to choose this Hotel, very disappointed. I was supposed to have Ocean View and I had another resort view, the mini-bar nothing much but a few beers and sodas, super hot, only had bottle water in the room once. The waiting time for the restaurant was from 45m-1 1/2 hours and they do not take reservations. The buffet was not good. The service was average, except for a few people. I don't think I will be back again.
3out of 5
by A verified traveller from Pembroke Pines, United States of America

Birthday Weekend for my husband

Posted 29-Nov-2016
Pros: The Chinese restaurant was good, the Oleo restaurant as well.
Cons: Provided better customer service, better food and offer more liquor selection.
I was looking forward for this trip. It was the celebration for my husband's birthday. I reserved the hotels a few months back, to my surprise the room, that it was supposed to be Deluxe Ocean vier, it was :Hard Rock Hotel view, the Ocean was missing. It was very upsetting. The service was mediocre except for a few employees. The food was Ok, nothing special.No reservations required but the waiting time was way to long. For a five resort hotel, the attention was far from perfect and the selections in the bar and the food was also very poor.
5out of 5
by A verified traveller from calgary

Great hotel. Awesome views.

Posted 26-Nov-2016
Loved everything about it. Everything!! I'd definitely come back.
5out of 5
by A verified traveller from Ohio

Fantastic Adults Only All-Inclusive

Posted 24-Nov-2016
Transportation - on time & friendly Arrival /Check in- friendly, wish there were preferred rooms available for upgrade Hotel- decor is sleek, sophisticated and modern Room - jr ocean suite, large, incredible view. There are no ventilation fans so if you take a shower then leave the room there is a musty smell when you come back due to the standing water left in the shower to evaporate Pools - beautiful, clean, not over crowded and poolside service & entertainment. Need to leave towels by hot tub for nighttime use Security - top notch, asking at every entry/exit point your room number each time you leave and return Resturants - good selection, good quality and beautiful Views- almost every window in the entire hotel you can see the ocean or lagoon Check out - easy and quick! Management- the one assistant manager we worked with was fantastic and extremely accommodating. Excursions - Catamaran & Tulum both booked trough hotel services were exceptional Spa - world class and loves up to that reputation Highly recommend this hotel if you are looking for high class adult only all inclusive!
5out of 5
by A verified traveller from Mcclean

Very nice the staff goes above and beyond to meet

Posted 24-Nov-2016
The staff goes above and beyond to meet your needs!! Excellence at its best!!
5out of 5
by A verified traveller

Fabulous

Posted 23-Nov-2016
Pros: Hospitality Staff Cleanliness Facilities Location Beach Food Variety Service
Cons: room service time
Very unique experience. Everything from check-in to check-out goodbye is personal. Staff are the friendliest I've encountered, food is good, atmosphere is perfect. Rooms are cleaned and re-stocked twice per day! The only thing that was not as well-executed: room service takes longer than average.