Ratings based on 1,279 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from H, NYC

Worth every penny

Posted 23-Aug-2016
The Secrest The Vine Cancun resort is absolutely wonderful. Worth every penny I spent on my suite. I wasn't fond of the American breakfast, but I enjoyed my stay.
5out of 5
by A verified traveller from Orlando, FL

The Absolute Best Resort !!!

Posted 22-Aug-2016
Pros: Service is #1. Food options are great. Drinks are great. Room was incredibly comfortable, modern and clean with great views.
Cons: Can't improve it, but if you're looking for a relaxing swim in the ocean, that won't happen here. Nighttime entertainment somewhat lacking.
Location: We went to Xcaret and on a day time boat called The Dancer. Both were great excursions but you really don't need to ever leave the hotel.
Secrets the Vine is a perfect vacation paradise. From the greetings with champagne and chilled towels, they can never seem to do enough for you. The butler service was great, they'd happily accommodate any requests. In fact, they would just show up with tequila and bottles of champagne in the evening while we got ready for dinner. The drinks are served in regular size glasses (a lot of all inclusive resorts skimp on the drink size). The drinks were fantastic with a great variety and lots of options for beers & liquors. The food was good, some restaurants were better than others (loved Olio, Steakhouse was just OK.). The morning buffet was the best, although we enjoyed the concierge breakfast in the 21st floor lounge mostly. The entertainment staff is great at what they do, always trying to encourage you to participate, but not pushy. The 12th floor pool was quiet, the three main pools had lots of people and activities but was still relaxing. The evening entertainment was OK. We enjoyed the Frankie Valli & the Four Seasons singers, karaoke, the comedian and the fire & light show. They had romantic evening dinners by the pool on 2 of the nights, but we didn't participate. We were NOT pushed into a time share meeting, although the ones that we spoke to that did attend it said they were told it'd be 90 minutes but it would last more like 2 1/2 hours. The only negative was the ocean, while it's beautiful to look at, the waves/tow are downright dangerous.
5out of 5
by A verified traveller from Portland, Or

Great Hotel on the ocean

Posted 21-Aug-2016
Since we entered the hotel till we left the hotel, we were taken care of the hotel with 5 star treatment. Very friendly staff! Our butler Mariam on the 27th floor went out of her way many times to make our stay great! 10/10 Will go back next year!
5out of 5
by A verified traveller

Posted 20-Aug-2016
The friendly staff, hotel cleanliness, and overall experience made our vacation!
5out of 5
by A verified traveller from LA, CA

Nice hotel.

Posted 20-Aug-2016
Excellent! We had the best experience! We had a romantic dinner right by the beach. It was the best!
5out of 5
by A verified traveller from Miami, FL

Excellent hotel and friendly staff

Posted 19-Aug-2016
The hotel is excellent and its location right on the beach; restaurants are very good, but the Peruvian one could improve the food and its variety; the other restaurants are excellent in every aspect. They have the most friendly and professional staff that makes you feel like home, but without all the obligations that comes with being home. This was en excellent choice worth of repeating it.
3out of 5
by A verified traveller from M.T. Madrid

Intoxicación alimentaria en el hotel

Posted 19-Aug-2016
He sufrido una intoxicación alimentaria en el hotel tras una cena en una de sus restaurantes. Como consecuencia mi estancia y mis vacaciones se han visto afectadas. Sin contar la pérdida de al menos un día. He tenido las disculpas y solamente eso, por parte de muchas personas, pero no del máximo responsable del hotel. Exceptuando sus máximos responsables (hablo de dirección) son amables, educados y muy buenas personas que trabajan duro y siempre con una sonrisa en la cara. Ante un problema de esas características es deber del director general al menos dar una explicación lógica al tema y dar la cara del negocio que gestiona de forma inmediata. Mal sabor de boca me llevo.
4out of 5
by A verified traveller from Trinidad

AMAZING HOTEL & STAFF

Posted 18-Aug-2016
Pros: Absolutely beautiful hotel, stunning views, wonderful staff, clean hotel, fine dining, awesome drinks, great food, elegant spa,
Cons: The hotel had little or no music. There should be party music at pool areas. More interesting & entertaining day & night time activities.
Location: The location was great for me as I totally love the ocean.
My over all experience at this hotel was one of the best ever. Every single aspect of this hotel was beyond expectation. it was clean, the staff were so nice and kind, the hotel itself is so gorgeous and the view is absolutely breathtaking. The food and drinks were delicious. The room is wonderful with comfortable bed & pillows. I would have given a 5 rating if there were music (party music) at the pool areas as well as more entertaining and exciting day and night time activities.
4out of 5
by A verified traveller from Canada

Day one was rough but it got better!

Posted 17-Aug-2016
Initially, we got the wrong room with two double beds when one King was reserved; found out there was no swim up bar which was quickly ignored once we realized the pool service was amazing; and were totally irritated by the "pushing" of a time share...totally annoying. The washroom situation was also a bit odd as only glass surrounded the porcelain throne....ok I'll stop complaining the place was great other than those few items. The entertainment was awesome, the pools were amazing and immenities were great. The entertainment staff were sweet as pie and we wanted to take Helina, Estephany and Anna home with us. THEY ARE SO ADORABLE!!!! Thank you Secrets for a wonderful honeymoon!!!!!
5out of 5
by A verified traveller from Tokyo, Japan

Posted 17-Aug-2016
Pros: フィットネスの設備が思いのほか充実していて気に入った。マシンの種類も台数も多い。 キレイな青い海を見ながらのランニングマシンは何分でも走っていられるほどの癖になります。
Cons: インターネット接続が不可能になったので,スタッフに確認したところ,「問題は起きてるとは思わない。混雑しているのではないか」と調べてくれなかった。その後も4-5時間繋がらなく、ルームサービス(部屋のタブレットでネット経由で注文する)もすることが出来なくて困った。
Location: ホテルゾーン中心街の繁華街からは遠いため,タクシーかバス(10.5ペソ/人)を使用する必要がある。 イスラやククルカンのショッピングセンターには近いが、そこへの徒歩では遠すぎる。 オールインクルーシブなのでホテル内の施設だけで楽しむのならば十分だが,あちこち動きたい行動派には少々不便な場所。
オールインクルーシブの好き嫌いは旅行の目的によって異なるだろうが,ホテルでゆったりしたいのならばこのホテルは最高。ホテルの設備とロケーション(ビーチとラグーンの景色)は素晴らしいし,スタッフのホスタピビリティは大変優秀,みなさんとても愛想が良いです。 プリファードを予約したが,上層階から見るビーチとラグーンのこれだけの絶景は他のホテルではなかなか味わえないと思う。