Ratings based on 3,452 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Very quite and relaxing vacation

Posted 24-Sep-2016
We had a wonderful time at Live Aqua. The room and grounds were on par with the best we have ever experienced. Valarie with hospitality was very welcoming and invited us to a chef's tasting dinner. The pools were fabulous and the beach was very inviting. We at at MB the first night and enjoyed the flavors and presentation. Se
5out of 5
by A verified traveller from South Carolina

Excellente!!

Posted 22-Sep-2016
Pros: The food, the service, the location
Cons: Television channels
Location: The Luxury mall is right across the street and another one is only a 5 minute walk.
Beautiful resort, excellent food, excellent customer service. We got a free upgrade to an oceanfront room with a private terrace and a $200 resort credit (this was advertised on Expedia). We really enjoyed the breakfast and dinner buffets at Siete. We also really enjoyed the grilled food outside by the pool (no name). Dinner at Azur was okay and we didn't try MB because they didn't allow shorts and one in my group had on shorts. The drinks were exactly what was expected with all inclusive so take plenty of tequila shots!! I know most don't plan to spend a lot of time in the hotel but if you are English speaking and like to watch TV, you'll only find about 7 English channels. They do have a DVD player in the room. And for those that are health conscious and concerned about all the food you'll be eating, there is a great gym and a scale in every room!
3out of 5
by A verified traveller from Mexico

Live Aqua Cancún

Posted 21-Sep-2016
Buen hotel pero tenía más expectativa dados los comentarios y el costo, regresaría solo con una súper oferta, creo que hay mejores opciones por el mismo costo
Comment from Hotel Management
22-Sep-2016 by Alfredo Santamaria, Gerente General, Hotel Management
Muchas gracias por compartir sus comentarios, lamento leer que no logramos cumplir sus expectativas. La completa satisfacción de nuestros huéspedes es nuestro principal objetivo, y les pedimos a todos nuestros huéspedes nos indiquen mientras están en propiedad si algo está dejando que desear para poder accionar de inmediato y poder lograr esa experiencia memorable que nuestros huéspedes buscan cuando nos visitan. Esperamos tener la oportunidad de ser sus anfitriones nuevamente, y poder revertir su reciente experiencia. Alfredo Santamaria Gerente General
5out of 5
by A verified traveller from Washington, DC

The best in Cancun

Posted 21-Sep-2016
The pool area and beach are the best in Cancun. The staff were very accommodating. The resort is in proximity to everything on the strip.
Comment from Hotel Management
22-Sep-2016 by Alfredo Santamaria, General Manager , Hotel Management
Thank you for sharing your comments regarding your recent stay. I am happy to know that we fulfilled your expectations and that it was an enjoyable trip for you. We hope to have the opportunity of being your hosts again in the future
5out of 5
by A verified traveller

It was excellent!!! Staff excellent and friendly!

Posted 20-Sep-2016
Pros: Location and everything else
Cons: Nothing
Location: Walk across mall
Everything was great! Staff food room and ambience wonderful. I would go back in a heartbeat
4out of 5
by A verified traveller

Close to the Shopping Centers, Lots of pools

Posted 20-Sep-2016
The hotel was nice, pretty clean. Across the streets are nice shops. The only thing is that the buffet food/ dishes are the same every lunch and dinner. I've stayed in one hotel in the area every lunch and dinner are different each day.
Comment from Hotel Management
22-Sep-2016 by Alfredo Santamaria, General Manager , Hotel Management
Thank you for sharing your feedback, it is good to know that your overall experience was enjoyable. I appreciate the constructive feedback you have shared, which will be of great use to use when creating strategies that will help us achieve our guests complete satisfaction. We look forward to your return, Alfredo Santamaria General Manager
5out of 5
by A verified traveller from ohio

Excellente

Posted 20-Sep-2016
From check in to check out the best vacation we ever experience Mario concierge fantastic jonathan in siete excellent chef Francisco poot very professional bought us different dishes to try wish I took notes of everyones name I will next time to give them credit jonathan at siete unbelieble service thank you all we will return
Comment from Hotel Management
22-Sep-2016 by Alfredo Santamaria, General Manager , Hotel Management
Thank you so much for taking the time to share such a wonderful experience, it is truly heartwarming to read that all aspects of your visit where up to your expectations, and that the service was worth highlighting. We sincerely hope to see you again soon, Alfredo Santamaria General Manager
5out of 5
by A verified traveller from new york

Anne Marie

Posted 20-Sep-2016
Amazing ! I get made little details perfect. Nothing was left out , the food was amazing
Comment from Hotel Management
20-Sep-2016 by Alfredo Santamaria, General Manager , Hotel Management
Thank you very much for sharing your comments, it is truly rewarding to read that your experience exceeded expectations motivating you to recommend us. We sincerely hope to see you again soon, Sincerely, Alfredo Santamaria General Manager
4out of 5
by A verified traveller from México

100% recomendable!!!

Posted 19-Sep-2016
Pros: Prácticamente todo, pero lo mejor es su personal.
Cons: Parte del mobiliario, fuera de eso todo está muy bien.
A pesar de que parte del mobiliario ya requiere ser renovado, en general es un hotel ampliamente recomendable, excelente ubicación, excelentes instalaciones, albercas increíbles, restaurantes muy buenos, etc...pero lo mejor que tiene este hotel es la calidad y calidez de su recurso humano, excelente servicio y atención de TODO el personal, en resumen, es un hotel al que definitivamente volvería ya que vale cada peso que cuesta!!!
Comment from Hotel Management
20-Sep-2016 by Alfredo Santamaria, Gerente General, Hotel Management
Muchas gracias por compartir sus comentarios, es un gran honor haber sido sus anfitriones y poder brindarle momentos memorables durante su estancia. Es muy grato leer que destacó el servicio personalizado y su calidez. Esperamos tenerle de regreso muy pronto, será un placer ser sus anfitriones nuevamente. Saludos Cordiales, Alfredo Santamaria Gerente General
4out of 5
by A verified traveller from quintana roo

Bien

Posted 19-Sep-2016
El hotel es bonito, las piscinas son buenas, sin embargo el personal no es amable como hubiera deseado
Comment from Hotel Management
20-Sep-2016 by Alfredo Santamaria, Gerente General , Hotel Management
Muchas gracias por enviarnos su retroalimentación. Aunque es grato leer que disfrutó de las instalaciones, lamento que el servicio recibido no haya cumplido sus expectativas. Espero nos pueda compartir mayores detalles, ya que su retroalimentación es de gran importancia para nosotros, en especial al momento de crear estrategias que nos permitan obtener la completa satisfacción de quienes nos visitan. Permanezco a sus órdenes, Alfredo Santamaria, Gerente General