Ratings based on 4,219 Verified Reviews

4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

nice hotel, great service.

Posted 21-Jan-2018
we loved the ambience. The various scents were wonderful to smell everywhere. I did notice that once the scents in the room were turned off, it smelled a bit musty, so we left them on. The staff at the hotel was very friendly and eager to help.
5 out of 5
Recommended
for Couples
by A verified traveller from California

AMAZING RESORT, BOOK YOUR EXCURSIONS ELSEWHERE

Posted 19-Jan-2018
Pros: The food is top quality, the rooms make you feel at home, the staff is so kind and helpful, the beach is just steps away.
Cons: They need another Jacuzzi. For being an adults only resort, you would think they would have more than one. It was always packed!
This resort is AMAZING! The food is top quality, the rooms make you feel at home, the staff is so kind and helpful, the beach is just steps away and the pools are perfect. Cons, DO NOT BOOK YOUR EXCURSIONS THROUGH THE DESK NEXT TO CHECK IN! The lady will lie to you and say whatever you want to hear to book and you will get overcharged and promised extras that you will not receive!!! That is our only complaint was our bust of an excursion that did not consist of what we were promised. With that being said, we will return here again in the next couple of years.
5 out of 5
Recommended
for Everyone
by A verified traveller from Reno, NV

Sensory Experience

Posted 18-Jan-2018
This hotel is absolutely gorgeous. From the moment you walk in, you are greeted by the friendliest staff, the view is right in front of you, and it smells like a luxurious spa throughout the entire hotel! When you walk into your hotel room, the first thing you see is the bright turquoise ocean. There are plenty of restaurants, and I can't even pick a favorite because they are all unique, and the food is remarkable. Then there are the pools and the beach! Don't even get me started! Btw, we took pics with all our favorite staff! Everyone that works here is not only good looking, but sweet and attentive, funny, and charismatic, too :)
5 out of 5
Recommended
for Everyone
by A verified traveller from seattle wa

Exceeded my expectations!

Posted 18-Jan-2018
I think the resort is even prettier in person. Excellent location and you can walk for miles on the beautiful beach. Being all inclusive I was skeptical about the food beforehand. I figured it would be mediocre buffet food. I was SO wrong! The food was sooo good even in the buffet! My only wish is that they played more Spanish/Latin music and served more Mexican food. We will be back for sure!!
5 out of 5
Recommended
for Couples
by A verified traveller from Minnesota

Fantastic staff!! GORGEOUS beach front. Great food

Posted 17-Jan-2018
Pros: everything
Cons: can't think of any.
Location: Shopping, Marina. On the Beach
This resort knows how to to everything right!! I had a birthday while I was there,I came to my room in the evening and they had decorated the room, drawn a hot bath and balloons were all over the room. Everytime I had a request at one of their fine restaurants (wether on the menu or off) they made it happen. Staff are Fantastic!! I will return :)
5 out of 5
Recommended
for Everyone
by A verified traveller from atlanta, ga

Excellent hotel

Posted 17-Jan-2018
We had the best experience at Live Aqua. From the room, the amenities, food, hotel staff, everything was up to our standard. I will absolutely go back and stay again!
Comment from Hotel Management
17-Jan-2018 by Alfredo Santamaria General Manager, Hotel Management
On behalf of all the staff at Live Aqua Cancun, allow me to thank you for having chosen us as your hotel of preference . We're happy to hear we exceeded your expectations and we were able to provide a fantastic stay for you. We hope that you are able to visit us in the future, we would be very happy to have you back.
5 out of 5
Recommended
for Couples
by A verified traveller from Reno, NV

Most Amazing STAFF

Posted 16-Jan-2018
Pros: I loved that this was adults only. The food was fantastic, and not too big of portions. Again, I cannot say how much I absolutely loved the staff.
Location: There is a nice little shopping center just across the street from the hotel. I wish I would have spent a little more time there, but lots of shops.
This was my first time at this hotel and I have to say the staff was absolutely phenomenal!!! Everyone was so incredibly friendly and made my stay an amazing experience. I can't wait to go back.
5 out of 5
Recommended
for Couples
by A verified traveller from Dallas, TX

Couples getaway

Posted 16-Jan-2018
Food was fantastic.. be aware that its first come first serve so getting in early will avoid a 45-1hr wait. beach is beautiful and there are plenty of open beds and chairs with umbrellas that you don't have to reserve. Staff is pushy about business meeting but once you do it they leave you alone and remember your name and proceed to talk to you on a name basis "Ms/Mr. blah blah" you also get a discount for doing the meeting on either spa or an activity you would like. It is right across the street from shops. Front desk is helpful and has any needed toiletries you may need. Only lifeguard has first aid kit if your hurt yourself on glass for example or get a mosquito otherwise they refer you to the gift shop which can be annoying. OVERALL would totally go back, already want to go back for my birthday. Customer service 10/10.
5 out of 5
Recommended
for Everyone
by A verified traveller from NH

Phenomenal staff.

Posted 16-Jan-2018
Everyone was incredibly helpful, pleasant, and always smiling. We had nothing but great encounters with all the staff member. The entire resort was clean and well kept. The room was clean and comfortable. Room service was great and accommodating. And for the most part all of the food was delicious as well
5 out of 5
Recommended
for Everyone
by A verified traveller

A wonderful resort

Posted 15-Jan-2018
This was our first stay at Live Aqua and it was amazing. The grounds and the service are amazing. The food was phenomenal and we cannot wait to plan our next trip there!!