3rd visit in 15 months-another amazing experience!
This was our 3rd visit to LA in 15 months & we continue to be amazed by the excellent service & warmth of the people who work here. I want to thank Dana & Valerie for helping us with any details and hosting us for the Chef's dinner. Danny was always looking out for us and doing special things to ensure we had a wonderful and memorable visit! Hector and Karla were amazing hosts at dinner and paid attention to every detail to delight us! We met Jonathan this trip and he was always around to what we needed too. German, Aminael and Andres were our servers on the beach all week and did an amazing job of keeping us "Hydrated" and happy! We laughed so hard with them & had so much fun! David, Jaime,Alexis, Walter & Erick were at the pool delivering exceptional service & went out of there way to walk over to take time to talk and learn about us. Javier, Nestor, Leonardo and Jorge always greeted us in the morning with a big smile to set up our cabanand daily foot massages-Elena was my fav masseause!. David and Edwin were amazing in Azur, along with Maru!! Lunch there was delighful overlooking the ocean. The food at this resort is top notch. We stayed eight nights this time, never left the property and never got bored with the food.We love the pools but spent almost every day on the beach where there was a nice breeze & beautiful blue ocean. We would come up to walk around the pools when we wanted to move/socialize. Everyone called us by name & made us feel special-AWESOME! Thank U!
Comment from Hotel Management
27-Aug-2016 by Alfredo Santamaria, General Manager, Hotel Management
At Live Aqua Cancun it is always a pleasure to welcome back our dear guests and have an opportunity to make every stay even more enjoyable than the previous one. We strive to distinguish our service by giving importance to little details and anticipation of our guests’ needs and desires and it's wonderful to know that it made your vacation a truly unique experience.
Thank you very much for your loyalty and wonderful comments, please believe that the most flattering compliment a guest can pay us is honoring us with their return. We are looking forward to welcome you back to your home away from home and make every effort to exceed your expectations.