Ratings based on 2,390 Verified Reviews

4.7 out of 5
96% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Couples
by A verified traveller from Northern Virginia

Beautiful hotel and beach with some minor issues

Posted 24-May-2017
A ton of great things....too many to list them all, but the staff, beach, rooms, gym, lounge, and coffee shop were the standouts and highlights. Things to improve.....stop trying to recreate the spring break experience with foam party and music...you are either an upscale resort or a swingers club but not both, pool service does not include food or even a snack (I've NEVER been somewhere that serves drinks so readily by the pool but no food unless you get dressed and go get it yourself), pool swim up bar had NO VIEW just a wall of tile, seating options by the pool would be better if there were more lounge chairs with shade options like upbrellas and not as many cabanas that are snagged at such an early hour.
5 out of 5
Recommended
for Everyone
by A verified traveller from Denver, CO

Paradise next to the beach

Posted 22-May-2017
This place was absolutely phenomenal. The staff was extremely friendly at all times and made our stay very pleasant. The food in all the restaurants was delicious and the amenities included we're top notch. I will definitely return in the future and I would recommend this hotel to anyone. Close proximity to the beach and great entertainment. I definitely loved staying here!
5 out of 5
Recommended
for Everyone
by A verified traveller from Kentucky

Gorgeous property and top notch service!

Posted 20-May-2017
This property is everything you dream of. The perfect beach front with pools everywhere and service with a smile everyday. The service is unmatched. This hotel is perfect and I can't wait to come back.
5 out of 5
Recommended
for Everyone
by A verified traveller from California

BEST HOTEL

Posted 18-May-2017
I can NOT put into words how absolutely amazing this hotel is. From the staff, to the cleanliness, to the EXCEPTIONAL service, this is a must!! I will absolutely be back!
5 out of 5
Recommended
for Couples
by A verified traveller from Houston, TX

Exquisite Resort

Posted 17-May-2017
Pros: Beach, room, room views, cleanliness, food, drinks. Pretty much everything :)
Cons: The AC in the rooms. Staff hassling us for tips. More things to do at night.
This was our first time to visit Hyatt Zilara and is one of the most beautiful resorts we have been to. The view from our room was excellent. Most of the staff was incredible and the food was great. CONS: The AC in the rooms. We did not get any sleep while we were there as the room temp did not get below 73 degrees fahrenheit. That is way too hot for us to be comfortable after drinking all day and laying in the sun all day. I was ready to go home by the 3rd night because I was so sleep deprived. Staff hassling us for a tip. We tipped pretty much everyone that served us except the ones that were horrible or the ones that mentioned/hassled us for a tip. Need more to do at night. Like a little dance club or something.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-May-2017
Amazing hotel, great rooms and amazing staff. Highly recommend
5 out of 5
Recommended
for Everyone
by A verified traveller

Great staff, perfect location

Posted 14-May-2017
Everything at Zilara is amazing! The staff was extremely accommodating, always smiling and friendly.
4 out of 5
Recommended
for Everyone
by A verified traveller from Maine

Nice hotel on the beach.

Posted 14-May-2017
This hotel has a very low key, fun atmosphere. They provide daily entertainment at the pool and shows in the evening. I do wish there were more restaurants; however, it was close enough to the strip to venture down for lunch or dinner. The hotel staff was excellent! Our room was very clean, as was the entire hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller from chicago

This hotel is exceptional.

Posted 09-May-2017
The hotel is beautiful. One of the prettiest on the beach. Every room is ocean front which is awesome. It's clean and has great entertainment. The food is excellent. Love that they have a buffet option all day every day so you can eat quickly and get back to your vacation. I highly recommend this place. We loved it.
5 out of 5
Recommended
for Everyone
by A verified traveller from US

Wish I chose this hotel for our honeymoon!

Posted 08-May-2017
Spent 6 days at the Hyatt zilara in Cancun and enjoyed every minute of it. Wish I would have known about the hotel when I first got married so we could have spent our honeymoon here. Instead we got to celebrate our ten year anniversary which was an amazing experience. The food selection and quality was great but some meals were just okay. Drinks were also made using quality liquor but you just have to ask for a stronger mix if that's what you're after. The hotel itself was very clean and you always felt very important the way the staff took care of you. If you have any doubts about booking here, then don't! Trust me the hotel is one of the top locations in Cancun and you will not regret staying there. Just make sure you bring lots of tip money and spending money to help out the Staff and also go home with nice souvenirs or if you want to splash out on a romantic dinner or couples massage. 10/10!