Ratings based on 2,288 Verified Reviews

4.7 out of 5
96% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Beautiful hotel, very clean, and incredible beach

Posted 26-Feb-2017
My wife and I took our honeymoon there and were blown away by the service the beauty and how comfortable we were the entire time. The hotel itself is gorgeous the pool is huge. The beach is very clean and beautiful and the food was great. We had so many staff members go out of their way to give us some amazing experiences. Even though it is all inclusive they really do a good job with the service. We are already planning our next trip back there because we loved it so much.
5out of 5
Recommended
for Everyone
by A verified traveller from California

Great hotel & staff made for a great vacation

Posted 22-Feb-2017
This was our 1st vacation without our children. Loved the fact in was all adult. Thought it was amazing that the staff all around the resort remembered us & our drink preference sometimes after only the 1st visit. Omar in Pelicanos was fabulous. Resort is beautiful & breathtaking. Couple negatives- No HOT tub (warm), room fridge & snacks never restocked even after leaving want list, hard to get cabana (staff does not keep to can only hold with no activity for 30 min), most tv stations in spanish & room service menu times for food kinda weird (wanted pizza before 11pm. Lol)!
5out of 5
Recommended
for Everyone
by A verified traveller from MI

2nd Stay at Zilara

Posted 21-Feb-2017
Pros: Close proximity to the airport, all rooms have an ocean view, great service, good food/drinks
Cons: The dress code for the restaurants could be updated a bit.
The service here is great. All of the workers are so polite and do everything they can to make your trip. We have stayed here twice now and we wouldn't book anywhere else. Eduardo at the pool bar is fantastic. He remembers you and what you are drinking from your very first order. Abimael was a waiter at Pelicano's who really went the extra mile to make our dinner special. It's a more laid back resort, but that is what we like when we are traveling. One of the days did have a foam party on the other side of the pool, and that was a lot of fun while also not interrupting those who want to relax. The restaurants are delicious. We only made it to 3 of the restaurants, but they were all good. We went to Pelicanos (our favorite), Spice, and Asiana's. Asiana's is very entertaining. Also, the room service breakfast is delicious. Our only complaint is at Maria Marie, the same exact sandals I wore there last year, they wouldn't let us in with this year. They said dress sandals are sandals that are still close-toed. It's 2017, probably time to update the dress code to a more modern look. So if you want to go there or Chef's Plate, make sure you have close-toed shoes.
5out of 5
Recommended
for Everyone
by A verified traveller from Curitiba, PR

Melhor lugar pra passar a lua de mel!

Posted 21-Feb-2017
Funcionários atenciosos, comida ótima e ambiente agradável! Adoramos!
5out of 5
Recommended
for Everyone
by A verified traveller from Indianapolis

MOST EXCELLENT

Posted 18-Feb-2017
Love love loved it. We highly recommend! Very accommodationing, excellent food, gorgeous! They only complaint would have been the pool water was very warm. Make sure men bring along slacks...2 of their restaurants require it.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Feb-2017
Very nice resort, excellent food, and the staff was outstanding
5out of 5
Recommended
for Everyone
by A verified traveller from canada

Posted 15-Feb-2017
Incredible staff, beautiful hotel, delicious food, clean and comfortable rooms... what more could you ask for?
5out of 5
Recommended
for Couples
by A verified traveller from Lynchburg, VA

Early 30's husband and wife trip to Cancun

Posted 13-Feb-2017
Pros: We liked everything about the hotel and staff
We had previously been to this hotel about 5 years ago when it was a Royal property so we knew what we were getting into when we booked. My wife and I are a pretty low maintenance couple that greatly appreciate the high level of service that we received (although at times I intentionally got up to get my drinks because I'm not totally comfortable being treated like a Rockafeller and the staff was that good). We booked this trip with the intention of just sitting by the pool all day with a cocktail in our hands and this place delivered completely. The food was delicious, the pool and beach areas were everything that we could have wanted, and our drinks never fully emptied before we were being offered another. We are already trying to figure out a time to get back down there in the future. Extra thanks go to Edgar and Kenny who were like longtime friends by the time we left, our trip wouldn't have been the same without their stories and help selecting drinks at La Adelita
5out of 5
Recommended
for Everyone
by A verified traveller

Beautiful beach

Posted 09-Feb-2017
Overall beautiful pool, beach, food and views from balconies, it was paradise! And the staff was amazing!!!
5out of 5
Recommended
for Couples
by A verified traveller from Canton, OH

First time in Cancun- anniversary

Posted 07-Feb-2017
Pros: Facilities, staff, food, the whole customer experience.
Cons: I love the staff, however there are a very few who could be trained not to have their b***h resting face. I'm sure they're nice people, just tired :-)
Location: Took a short bus ride to the flea market, where Cocobongo is. A lot of action at this location.
Hyatt Zilara has exceeded my expectations in every way. The room, facilities, staff, food, show, location, location, location. Firstly, all the rooms have beach view. So even if you have a suite or de luxe, you won't feel bad. Rooms are clean, smells good, everything works, no yucky stuff. The pool, spa, beach, sky gym, lap pool, activities - yoga & Pilates, cooking class, wine tasting are perfect combination for a vacation. Although we tried the hydrotherapy pool several times but found it too cold. I guess it is meant to be cold for therapy. Maybe it would be perfect for summer. Love the food at Chef's plate, Pelicanos, Spice and Maria Marie, not so much for Asiana, but still decent and good. The onsite bazaar is nice too, especially if you don't intend to go out. The coffee house is perfect for mornings and after dinner. I love the 24-hour lounge, the siesta food and the liquor is perfect for tasting different liquors at your own pace. All the staff are very nice, Angie who is all over the place, she did our bike tour & aqua aerobics. She also do pool DJ and evening show emcee. Abimael y Roberto at Pelicano's are our favorite.Thanks to Juan y Abel at Chef's plate. I asked our fellow guest who have been to Cancun before and at difference facilities. They all say that Hyatt Zilara is the best or their favorite, that i did good in choosing Zilara.