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Reviews of Hotel Green 16

3 out of 5
Hotel Green 16
Ave. Pok Ta Pok Lote 4, 5 y 6, Cancun, QROO

Reviews

5.8
Rating 10 - Excellent. 63 out of 390 reviews" "
Rating 8 - Good. 88 out of 390 reviews" "
Rating 6 - Okay. 80 out of 390 reviews" "
Rating 4 - Poor. 53 out of 390 reviews" "
Rating 2 - Terrible. 106 out of 390 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

6.0/10

Amenities

5.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Jenna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Nancy Villalobos

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Workers were great! But the hotel wasn’t, spend the extra money and go elsewhere
Stayed 5 nights in Feb 2024

2/10 Terrible

Renae

Stayed 1 night in Dec 2023

2/10 Terrible

Robert

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is a disrepair. There seems to be mold on the buildings. My door of my room would not lock so I couldn’t leave the hotel because my belongings were not secure. They were able to repair the door but it was too late for me to go anywhere. My room had unfinished drywall and I didn’t have any towels in my room. When they delivered a towel it had holes in it. The worst hotel I have ever experienced. The staff was professional and kind, it’s not their fault.
Stayed 1 night in Dec 2023

2/10 Terrible

Layla

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023

8/10 Good

David

Stayed 1 night in Nov 2023

2/10 Terrible

Loren

Disliked: Cleanliness, amenities, property conditions & facilities
Ypu obviously have NOT had any travel representative inspect the property or investigate the condition of said property! Apparently, there are squatters occupying the property. I would like a refund! I can be more specific and will be on the internet!
Stayed 7 nights in Oct 2023

6/10 Okay

Luis

Travelled with partner
Not such a great place
Stayed 3 nights in Sep 2023

10/10 Excellent

Pasfield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Hotel was lean and the staff were helpful all the time a bit far from the nearest beach but no complaints
Stayed 17 nights in May 2023

2/10 Terrible

Jose

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole staff was unfriendly. It seems they are used to deal with unhappy customers. They did not accept credit or debit card, cash only. The parking lot is a real dumpster, and worst of all, very noisy until late night.
Stayed 1 night in Aug 2023

2/10 Terrible

Marisol

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place is a fraud. The pictures on the website are not the the property we stayed at. These people are running this hotel under two names… Hotel, Nirvana, and Green 16 Hotel. We had dirty sheets in two separate rooms. My wife and I had to sleep on top of the bed without any covers. It was so filthy. The restaurant was outrageous as well. They tried to charge me $12 for a taco. I just left.
Stayed 1 night in Jul 2023

2/10 Terrible

Chakib

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2023

2/10 Terrible

Alicia

Travelled with group
Disliked: Cleanliness, staff & service
The bathroom was full of mold. T V was not working. It is a complex that has some apartments owned to different people and they are rent it for long period. It does not look like hotel. Too much noise from people second floor. I rented a first floor. My staying was not satisfied.
Stayed 3 nights in Jun 2023

6/10 Okay

William

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Don't expect much and you won't be disappointed.
The front desk staff are very friendly and accommodating, they work with what they have. The hotel is a very low budget hotel (old) and there's a LOT of black mold growing on and in the rooms. The rooms are generally clean but smell of mold. I wasn't disappointed by the hotel because the price was less than $50/night. We were only passing through for the night. A note about the restaurant in the hotel. The food was decent and reasonably priced. However, our server was very lazy and stayed on his phone the entire time we ate never checking if we needed drink refills or anything else. I was dismayed when he brought the check which included a 20% tip for himself which he did NOT earn. It's clearly a case that he didn't have to work for his tips, so he didn't. He was polite the two interactions we had with him (taking our order and bringing our check).
Stayed 1 night in Apr 2023

2/10 Terrible

stefan

Disliked: Amenities, property conditions & facilities
Well the price seemed right they said it was the last room available 4 floors up with no elevator after a long day climbing stairs at the zip line and hiking the Mayans ruins to boot there was literally was no one here empty units every floor. next to no pressure in the shower. TV would not work. no wash cloth when I came back at 12 AM my card wouldn’t work I walked four flights down they gave me another one that one didn’t work I went back down 4 floors again they came back up with a manual key that didn’t work and so I sit outside at 1 AM waiting to get let into my room spend the extra money don’t stay here
Stayed 1 night in Mar 2023

2/10 Terrible

Kobil

Disliked: Cleanliness, staff & service, property conditions & facilities
No good service
Stayed 1 night in Mar 2023

4/10 Poor

James Maxwell

8/10 Good

Saul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the view from the room and it was big and clean!! The ac worked perfectly and the so did the wifi :)!!!!! I wish there was a mirror and cable in the room and the water from the shower sucked over all slept good

4/10 Poor

Joey

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shabby building, very expensive, cockroaches, dirty
Stayed 2 nights in Dec 2022

4/10 Poor

Javier

Stayed 1 night in Dec 2022

2/10 Terrible

Cecilia

Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Nov 2022

4/10 Poor

Velia

Travelled with family and small children
Disliked: Property conditions & facilities
The water on the shower was so cold
Stayed 4 nights in Jul 2022

2/10 Terrible

Jason

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
When I saw the pictures, it seemed like a fine place to spend a couple of days, when we arrived it was a terrible experience, at one room a sign of “clausurado” was in one of the rooms. The place is stingy and the swimming pool has a weird color and a chicken fence around it,not very inviting. We booked 3 nights and only stayed one.
Stayed 3 nights in Aug 2022

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2022

2/10 Terrible

Andrea

Stayed 3 nights in Jul 2022

4/10 Poor

Daryl

Travelled with pets
Liked: Cleanliness, staff & service
Electric goes off to much
Stayed 19 nights in Jun 2022

2/10 Terrible

Calilah, Santa Fe

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was extremely small and the sheets on the bed were dirty. There were no blankets just a sheet. The room smelled like mold. The staff was rude about a towel that got dirty at the pool. The experience was not good.
Stayed 1 night in Jun 2022

2/10 Terrible

Obed

Stayed 3 nights in May 2022

8/10 Good

TERRANCE

Travelled with partner
Liked: Staff & service
it was in a quiet area. long ways to go for anything else.
Stayed 2 nights in Mar 2022

10/10 Excellent

Abdul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very clean
Stayed 1 night in Mar 2022

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment !
Very pleasant and comfortable. Shower has hot water and new sink. Bed is comfortable and tv has direct tv cable. Restaurant on site. A grocery store a few blocks away. A laundry service available if needed. Very scenic to walk in an area where houses and apartments are close by a golf course. A pool is open to relax. The staff is helpful and friendly. Close to beautiful beach by bus or cab.
Front desk
Pool area
Restaurant
Bathroom
Stayed 3 nights in Feb 2022

2/10 Terrible

Yylgay

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 21 nights in Jan 2022

8/10 Good

Katty

Stayed 2 nights in Jan 2022

2/10 Terrible

SERGIO, Oakland

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
His place should not be an option in Expedia The building is on renovation and the room have issues with shower, and lavabo not discharging water after use it
Stayed 6 nights in Jan 2022

4/10 Poor

Tanner

Disliked: Amenities
The place was on a nice street surrounded by beautiful homes on the lagoon. The upstairs room didn't have working wifi, the tv did not have a remote and the restaurant was pricey for what it was. The surrounding area is nice and you can walk to see a beautiful view of the lagoon.
Stayed 1 night in Jan 2022

6/10 Okay

Sherri

Disliked: Property conditions & facilities
Stayed 9 nights in Dec 2021

2/10 Terrible

Lexus

Stayed 4 nights in Dec 2021

6/10 Okay

JOSE LUIS

Stayed 2 nights in Dec 2021

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A magic place
It was a short stay but just be awake and see what it was outside it was more than magnificent it was magical and beyond
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very, very low price, helped make for a relatively iower priced getaway.
Stayed 3 nights in Jul 2021
Response from The management on 18 Aug 2021
Dear Guest, It has been a pleasure to have you among us and we hope to see you again soon as we are at your disposal. Kind regards.

10/10 Excellent

jesus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2021
Response from The management on 18 Aug 2021
We appreciate that you took the time to evaluate us and your preference, it was a pleasure to serve you, we hope to have you with us again very soon.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The photos are back from when they just build them. Today, you have mold, faucets do not work, no WIFI, stucco stone walls, no hair dryer, two little towels, shower was not working, an AC which was from the 70's and cheap one sheet curtain in the bathroom. The stay should be priced at $10 per day so it can reflect the condition.
Stayed 1 night in May 2021
Response from The management on 18 Aug 2021
We regret that your experience was not the best, however thanks to comments like yours, we are improving so that our service and facilities are better, especially during and after this global contingency that has affected us all.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is awesome. Within a mile of the downtown hotel zone area but in a quiet serene setting. To get the feel of how a local lives, you must visit here. The best was how accommodating the staff is and made it a very nice visit. Great people here!!
Stayed 6 nights in Apr 2021
Response from green 16 on 24 Apr 2021
We greatly appreciate your preference, it was a pleasure to serve you, we hope to have you with us again very soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and close to down town hotel zone
Stayed 8 nights in Mar 2021
Response from Recepción Green 16 on 8 Apr 2021
Nos complace que su estancia con nosotros haya sido satisfactoria, le agradecemos por su preferencia y esperamos recibirle nuevamente.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
What was unique about this particular hotel is its location in a residential area and its affordable rates for short-term and long-term stay. Aside from that, it does give the impression that it may have a live-in resort-feel after the property has been fully renovated. That is the reason for the rating of 'fair' regarding the condition of the property. The specific room in which I stayed seemed to be recently renovated and the reaction upon entering was of pleasant surprise, 'Wow. This is actually really nice.'
Stayed 3 nights in Feb 2021
Response from Antonio Hernández on 11 Feb 2021
Muchas gracias por sus comentarios, nos complace que su estancia haya sido placentera y esperamos tenerlo de regreso con nosotros.

2/10 Terrible

Dayne

Disliked: Cleanliness, staff & service
Stayed 2 nights in Dec 2020

8/10 Good

Eric

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Dec 2020

2/10 Terrible

Christian

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels.com and this place didn' help me at all !!!
I contacted them and they never replied. I am still waiting for my money back. Hotels.com didn't help me at all
Stayed 1 night in Dec 2020

10/10 Excellent

David, Quito

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
muy bueno para visita rápida, no tiene muchas comodidades pero su calidad precio valen la pena y su ubicación es muy buena
Stayed 1 night in Nov 2020

8/10 Good

Lindsey, Kaufman County, TX

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
I did like the room it was spacious and upgraded. Beautiful flooring. I didnt like how we had to walk all the way around the property to get from our room to the front of the hotel. I also didnt like that our key stopped working and we had to use an actual key to open the door. But the room was nice and served its purpose.
Stayed 7 nights in Oct 2020