Compare and book 5 Star hotels in Maroma, Playa del Carmen

"Really enjoyed staying here! Lots of food options, daily and evening activities on site, excursion options, and the people are just so incredibly nice. Already planning to go back next year!"

"This resort was very clean & gorgeous. If you’re young & wanting to party, make sure you find the pool with the games & foam party. My partner & I did not know about that pool until day 3 since it was far from our room & other pool. Another thing we did not know was that you can get rides to the sister resorts surrounding, that’s where the fun club is. The main “disco” was dead almost every night. Definitely a slow paced resort but very relaxing to be at. "

"Good for family stay"

"The service from our butler Jonathan was exceptional. "

"Second time staying at Grand Hayatt Playa del Carmen. Great hotel right on the beach. Pools are amazing and refreshing. Staff 5 stars. Love the location near downtown Playa where there are many restaurant options."

"If you wanna feel like royalty, this is the place for you. The staff is amazing. The atmosphere is amazing. Food is amazing."

"Amazing hotel for kids! "

"All around fabulous resort amazing food and healthy choices"

"The resort is better than it looks in pictures. Service was prompt and excellent throughout. We travelled with our older parents and little kids and everyone had a great time. Water is crystal clear and calm. We were in the garden view rooms across from the second “quiet” pool, which happened to be heated, it was just perfect. Worked out better than being in ocean front rooms thanks to the calm and tranquil atmosphere. Each room has a large patio. The resort was unlike other big resorts that...

"Staff was lovely and very hands on! Always asking if we need anything. Great food, top notch service!"

"Hotel is Beautiful and staff was very friendly. Unable to make dinner reservations because we were told everything was booked. The only downside was that our family was not allowed to sit together one night because we “have different rooms” idk what that was about but overall it was great. "

"Muy buena habitación y excelente servicio"

"This resort is beautiful. It’s also fun. We loved it. The only complaint is the dinner food. Breakfast and lunch at the pool bar were good, but dinner? Not good at all. The sushi place was pretty good and room service was ok but everything else was barely edible. We aren’t foodies so we still managed to make it work and have a great time. But it’s something to consider if a great fancy dinner on vacation is important to you. Also, the upgrade wasn’t worth it. "

"I absolutely love this resort! This is my 2nd time here and I plan on coming back in the future. The entire experience was amazing! The staff was very friendly and accommodating. "

"Excellent customer service!!! Peaceful, especially the Zen Pool and Zen Lobby. Kids club had activities every hour. Everyone is kind, always greeting, attentive and welcoming. All restaurants are excellent! We can’t wait to go back. 5 days went by like 5 hours. Very very highly recommend it to families with younger kids or teenagers. "

"Magnificient! "

"I liked that there were many pools and varieties of restaurants. I loved the sushi in the lobby and that each restaurant asked about any allergies or food sensitivities. Great, relaxing vacation spot!"

"Excellent service, friendly staff, now we are making this a yearly trip"

"Beautiful property situated away from the hotel zone. Quiet, peaceful, relaxing and we didn’t have to fight over pool chairs. The staff was excellent and catered to our every need. "

"Alex Flores was particularly amazing. I would definitely come back here. Gladly."