The hotel itself is situated 1 minutes walk to Market Street where most of the shopping is located the convenience itself is a plus. The staff is really fantastic they give guest the feel of home especially for a first time guest of the city their service in my opinion surpass the 5 stars hotel.
As to safety the area in general there are a lot of homeless people asking for money and cigarette you just have to be polite and reject them no need to be mean or aggressive towards them mind you there is also 5 star hotel in the same area but the hotel staff really do their part by not letting non guest to enter the hotel which includes the use of their toilets. I would strongly advice family visitors do not let their children roam about in the nights.
If you need a cab let the front desk know so that they get their regular/trusted cab drivers to service you but as most of the things are nearby the only time you may need the cab is to the airport.
My wife and I and our 2 children 3 and 8 years old stayed herefor 2 nights kids loved the hotel more then downtown sf staff was great continental breakfast was perfect would will stay here every time I'm in the area
Valet staff was excellent and very friendly. Front desk was courteous and got us checked in quickly. Met all my requests for my stay. Room was clean comfortable with a beautiful view of the bay bridge.
Very good!! Room was very well maintained, clean, and comfortable. Did not use the pool, but was nice that it was inside the courtyard away from the general public. Staff was most helpful and very nice. Resturant on site was good. Breakfast in the morning was great and very nice.
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