"Convenient location, great staff, needs updating"
Formerly the Tomo hotel (with Japanese anime theme), this is now more adult and more modern. Still conveniently located in Japantown. Staff helpful and friendly. Hallways definitely need updating and dark. Room itself was fine, but probably could also use updating. Parking is a bit of a pain, since garage is small and always full, so you have to park in the Japan Center Garage a block away (though price is very reasonable for overnight).
The staff were friendly and professional and let us check-in early. The room smelled a little like mold, but that was the only complaint we had of our 3 night stay. The location was ok, 5-7min walk to union square, locals said it was kind of a sketchy location, but we didn't have any problems. Overall I would recommend the hotel.
Staying at The Payne Mansion was a great choice for us. I chose it because the price was good and the proximity to the Civic center meant we could walk and not worry about parking.
The whole experience was exceptional. The hotel is gorgeous, all the character of old San Fran but with modern upgrades. The king bed was very comfortable, bathroom was upgraded nicely and well stocked (even lip balm provided!) Staff were friendly and helpful too.
I would definitely stay here again.
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