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"There were lots of positives. Staff great and the room was big. However, I got bed bug bites which was disappointing and I didn’t get a response from the hotel when I raised it"

"Excellent location for use at the BP Pulse, walking distance from Birmingham International train station and BP Pulse venue. Hotel was clean and what we needed for our night. We had breakfast which was a choice off full english or continental, good choice of breakfast. Overall, i would definitely return to this hotel if I am to visit the BP Pulse in the future. Excellent location."

"Great value for money! Very clean. It can be easy to miss all the amenities upstairs, such as common kitchen, living room with balcony view and games/books for guest use. Overall, very very nice facilities. Staff are kind and helpful. Would highly recommend this place for a budget-stay! Very, very good."

"Hotels.com offered an upgrade to a suite which I accepted and was confirmed in writing. Upon check-in was told that Hotels.com frequently do this even if the property is fully booked. Very disappointing. Room was ok. Quiet. Awful smell emanating from the toilet though."

"Breakfast plentiful and good quality"

"Clean room, good bar service didnt try the breakfast"

"Very helpful staff "

"Great hotel, staff couldn’t do enough"

"The staff was very helpful and the room was clean and comfortable."