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"Stunning Lobby and bar. Check in experience was satisfactory. Room was small with small double bed. Cocktails at the bar were great however the bar experience was disappointing. Along with other residents we had to wait at least 45 minutes in between drinks to be served again at one point having asked for more drinks the server disappeared and forgot us…. we were still expected to pay13.5% service charge. Frustration was clear amongst the people around us. The bar was understaffed and the frustration with this was also apparent amongst them! We gave our feedback on check out about the bar experience, the team member was sympathetic but advised that we should have reported this to the bar staff at the time. This was not appropriate to do at the time as it was difficult enough getting a drink let alone trying to give feedback or refusing to pay a service charge.We were offered a voucher however we were leaving at that moment so declined the offer and just left our feed back. Great location for central London ..just next to Hyde Park "

"Convenient location within walking distance of many attractions. Good breakfast and friendly staff. "

"Wonderful staff. Clean room "

"It was a wonderful breakfast. "

"Wonderful Hotel on Kensington High Street next to the Palace and Gardens. Comfortable, clean and convenient with exemplary courteous staff this is by far our favourite London Hotel. There is a quiet confidence in delivering a first class experience, that only works when there is total team commitment. The Royal Garden Hotel has a team that provides an exceptional outcome every time which is why we return again and again. From reception to housekeeping , the restaurants and piano bar(try the cocktails) everyone pulls together 'on brand'. A must try."

"I was given an upgrade to a suite. It was lovely. Great views over the river."

"Tired overpriced and unattractive "