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Andreas Tulum Hotel

3.0 star property
Hotel with free parking, a short walk to Tulum Mayan Ruins

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Photo gallery for Andreas Tulum Hotel

Hallway
Property entrance
Sun deck
Standard Room, 2 Double Beds, Ground Floor | Room amenity
Superior Room, Balcony | In-room safe, desk, free WiFi
Andreas Tulum Hotel blends tranquility with modern comfort. Enjoy meals at Andrea's restaurant all day and evening manager's receptions. Free WiFi and bike rentals available for exploring Tulum National Park and Mayan Ruins.

Reviews

6.0 out of 10

Popular amenities

  • Room service
  • Parking available
  • Bar
  • Breakfast available
  • Housekeeping
  • Parking included

Room options

View all photos for Superior Room, Balcony

Superior Room, Balcony | In-room safe, desk, free WiFi

Superior Room, Balcony

Highlights

Balcony
Air conditioning
LED TV
Ceiling fan
Private bathroom
Cable channels
In-room safe
Daily housekeeping
  • 172 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Ground Floor

Standard Room, 2 Double Beds, Ground Floor | In-room safe, desk, free WiFi

Standard Room, 2 Double Beds, Ground Floor

Highlights

Patio
Air conditioning
LED TV
Ceiling fan
Private bathroom
Cable channels
Desk
In-room safe
  • 172 sq ft
  • Sleeps 4
  • 2 Double Beds

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About the area

Map
Av. Ruinas de Tulum, #24, Tulum, QROO, 77780

What's nearby

  • Tulum National Park - 5 min walk - 0.3 miles
  • Tulum Mayan Ruins - 9 min walk - 0.5 miles
  • Playa Ruinas - 14 min walk - 0.8 miles
  • Las Palmas Public Beach - 11 min drive - 4.4 miles
  • Playa Paraiso - 12 min drive - 4.9 miles

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 86 min drive

Restaurants

  • ‪Templo Dios del Viento - ‬9 min walk
  • ‪Starbucks - ‬2 min drive
  • ‪La Fiesta Mexicana - ‬5 min walk
  • ‪Mulut Jach Ki - ‬2 min walk
  • ‪Restaurante El Crucero - ‬1 min walk

About this property

Andreas Tulum Hotel

Hotel near Tulum Mayan Ruins
Near Tulum National Park, Andreas Tulum Hotel provides a free daily manager's reception, a terrace and a coffee shop/cafe. The on-site international cuisine restaurant, Andrea´s, offers breakfast, lunch and dinner. Free in-room WiFi is available to all guests, along with a garden and a bar.
Additional perks include:
  • Free self-parking
  • Cooked-to-order breakfast (surcharge), free bike hire and a round-trip airport shuttle (surcharge)
  • Express check-out, express check-in and luggage storage
Room features
All guest rooms at Andreas Tulum Hotel offer comforts, such as air conditioning, as well as amenities, such as late-night room service and free WiFi.
Other amenities include:
  • Bathrooms with showers and free toiletries
  • LED TVs with cable channels
  • Ceiling fans, daily housekeeping and desks

Languages

Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to 11:30 AM for a fee: MXN 120 to 180 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Andrea´s

Things to do

  • Free bicycle rentals

Family friendly

  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Newspapers in lobby

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • In a national park
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking

More

  • 1 building
  • 2 floors
  • Built in 1999
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Late-night room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 9 PM
Early check-in subject to availability
Early check-in fee: MXN 300
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 300
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 6 per cent for credit card payments
The front desk is open daily from 7 AM - 9 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 3 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: MXN 800.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 120 to 180 per person
  • Airport shuttle fee: MXN 2500 per vehicle (one-way)
  • Early check-in fee: MXN 300 (subject to availability)
  • Late check-out fee: MXN 300 (subject to availability)
  • Credit card charges are subject to a surcharge of 6 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Long-term renters welcome
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts
This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Only registered guests are allowed in the guestrooms
Alcohol is not permitted at this property
Parking height restrictions apply

Property is also known as

Andreas Tulum Hotel
Andreas Tulum
Andreas Tulum Hotel Hotel
Andreas Tulum Hotel Tulum
Andreas Tulum Hotel Hotel Tulum

Frequently asked questions

Is Andreas Tulum Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Andreas Tulum Hotel?

Self-parking is free at this property.

What time is check-in at Andreas Tulum Hotel?

Check-in start time: 3 PM; check-in end time: 9 PM. Early check-in is available for a fee of MXN 300 (subject to availability).

What time is check-out at Andreas Tulum Hotel?

Checkout is at noon. Late checkout is available for MXN 300 (subject to availability).

Does Andreas Tulum Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 2500 per vehicle applies.

Where is Andreas Tulum Hotel located?

Situated in a national park, this hotel is within a 5-minute walk of Jaguar Park and Tulum National Park. Tulum Mayan Ruins and Playa Paraiso are also within 2 miles (3 km).

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Andreas Tulum Hotel Reviews

Reviews

6.0
Rating 10 - Excellent. 13 out of 108 reviews
Rating 8 - Good. 27 out of 108 reviews
Rating 6 - Okay. 34 out of 108 reviews
Rating 4 - Poor. 15 out of 108 reviews
Rating 2 - Terrible. 19 out of 108 reviews

6.8/10

Cleanliness

6.2/10

Staff & service

6.8/10

Amenities

6.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marysol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is old but very clean and next to the Tulum Ruins, They have a restaurant/ bar and mini store.They also have bikes that you can use during your stay
Stayed 2 nights in Feb 2022

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good. no issues. checked in after 10pm. staff was accommodating…
Stayed 2 nights in Feb 2022

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities
Pésima atención de la Gerente del hotel. De servicio NO TIENEN NADA
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena ubicacion y el diseño del lugar. Llegas facil a cualquier lado
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Cuando vine la primera ves la recepcionista me dio un precio mayor al que ofrecían en innternet, pero una perdona ajena al hotel me indicó que si hago la reservación en línea era más económico.
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Todo bien.

Bien, realmente estuve de paso, llegue, dormí y al otro día seguí viaje.
Stayed 1 night in Mar 2019

10/10 Excellent

Lollo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hidden gem

Stayed 1 night in Mar 2019

2/10 Terrible

Stefy, Québec, ca

Liked: Staff & service
Disliked: Cleanliness
Positif: très près des ruines de Tulum. Négatif: travaux de construction et cafard dans la chambre.
Stayed 1 night in Mar 2019

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfekt läge

Bra läge. Några minuters promenad till Mayatempel och strand. Trevlig och hjälpsam personal. Spanska att föredra, knagglig engelska men det funkar. Nära busshållplats. Kaffe ingår. Frukost finns att köpa, snacks, dricka också. Bättre att bo här än i Tulum stad. Att åka dit för att äta på kvällen kostar ca 20-25 pesos.
Stayed 1 night in Mar 2019

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bra läge

Bra hotellrum till bra pris. Nära busstationen. Vi ankom med buss från Playa del Carmen och hade 2 min promenad till hotellet. Gott kaffe ingick. Sitt i skugga under tak eller inte. Lite liv och trafik på gatan utanför men inget som störde oss. Möjlighet att köpa smg, snacks, dryck och annat. Daglig städning. Nya handdukar varje dag. Trevlig promenad till stranden, på vägen dit möte med leguan och andra ödlor, fåglar. Långsam promenad tar en kvart. Mayatempel 10 min bort. Trevlig personal.
Stayed 2 nights in Mar 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in Mar 2019

2/10 Terrible

Tyan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really poor hotel that does not honour booking

Worst experience. Booked two nights at a discount given online by hotels.com and after arriving at the hotel. They did not want to honour the deal and cancelled my booking. However, it was not reflected on my booking that it was cancelled. Called booking.com and they did not offer help. Sent me back to the same hotel expecting me to pay the original high price. Lady at the counter was super unhelpful and gave no assistance. Very very poor
Stayed 2 nights in Feb 2019

4/10 Poor

Rolex

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Es verdad que está justo en la entrada de las ruinas, llegamos 1:30pm y no nos aceptaron hasta las 3pm que es el check in, así lo dice en la reservación, pero generalmente en otros lugares hasta te guardan las maletas y ahí ni el intento hicieron, cuando hice el registro, me dieron habitación de PB cuando yo había reservado y pagado en piso superior y con balcón, pudimos prescindir de eso, me quisieron volver a cobrar lo que ya había pagado vía web, no había agua caliente y el clima estaba muy frío para soportar el agua helada, la caja del wc no se llenaba pues la llave de paso estaba cerrada y rota, con la mano no se podía abrir, mucho ruido por la noche para poder descansar a gusto. Que bueno que solo reservé por una noche.
Stayed 1 night in Jan 2019

8/10 Good

Hyung Su

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
유적지 바로 앞에 위치해 좋습니다.
Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities
Probably the worst hotel I have ever stayed at. Beds uncomfortable. No holder for toilet paper. Large step up and down to get into bathroom. Unattractive room. Expedia rated it as a 3. I would rate it a .3. The toilet wouldn’t flush. It is across the street from ruins and the staff was fine. But would definitely not recommend it.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

6/10 Okay

Salvador, Morelia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Muy practico para estar en las ruinas de la Riviera
Stayed 1 night in Nov 2018

10/10 Excellent

laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente estadia

El Hotel en general es bonito, pero la habitación esta lindisima, la cama super comoda, las almohadas de lujo, solo el detalle de la regadera que no salia bien el agua, ya que era un pequeño chorrito pero todo lo demas excelente, el personal amable y atento. lo recomiendo ampliamente, mas porque esta en la entrada a la Z.A. de Tulum
Stayed 1 night in Nov 2018

4/10 Poor

Elvira

Tenia entendido que ya estaba pagado me aparecio un descuento de esa cantidad en mi tarjeta y en el hotel me dijeron que tenia qur volver a pagar. Yo maque antes preguntando
Stayed 1 night in Nov 2018

6/10 Okay

Lorena

Disliked: Property conditions & facilities, room comfort
El hotel deja mucho que desear, aun que ofrecen el servicio de agua caliente y fría, no es verdad, el servicio de regaderas pésimo, el servicio de restaurante muy caro, es increíble los precios, pague $180.00 por tres refrescos y unas papas grandes, la comida muy cara y termine mejor esperar a comer mas tarde, si así se tiene en mente promover el turismo local, mejor que ni lo hagan.
Stayed 3 nights in Sep 2018

2/10 Terrible

Rafa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel sucio

Hotel sucio y con mal servicio,
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities

Andreas Tulum June 2018

We have stayed at Andrea's three times before this trip, so you know we have had good experiences in the past. This trip was a little worse than normal. We had no hot water, and almost no water pressure, for the four days we were there. We like to ride our bikes to the beach early in the morning (around 8 a.m.) but on this trip we had to turn our keys in to the desk every night between 7 and 9 p.m. so employees could ride them home from work. They often did not return to work the next morning until after 9 a.m. so no early rides to the beach. There were approximately 15 bicycles parked at the bike racks but there we no keys for most of them, or they were broke down with flat tires or something else. For the time we were there only two bikes were operating and available to use. Wi-Fi was a bit weak in the room but we have Mexico coverage on our own plan so just used our phone as a Personal Hotspot. But as always, the coffee was great, food was OK, and the location is about as good as it gets for us.
Stayed 4 nights in Jun 2018

6/10 Okay

RODOLFO

bien ubicado

La ubicación buena para una noche nadamas porque hay muchos moscos y la habitación es muy pequeña, buen precio.
Stayed 1 night in Jun 2018