Search Hotels Near The Snow Centre, Hemel Hempstead

The property just needs a little bit of a makeover. But we would definitely stay there again. Excellent evening meal in the restaurant.

N

Great choice for anyone travelling from the north and going to Harry Potter studios.

If you are just looking for a bed for the night, this is the place for you. But beyond this, I was actually left very disappointed. Cons: - Single room had no hooks/ rails to hang anything - Shower was very poor - Sink drainage very slow - No ironing facilities to even borrow - Not the cleanest - window sill was dirty, cobwebs in corners, pillows on bed had some hairs etc. - Mattress was very worn - not firm at all Pros: - Free parking - Good wifi - Convenient location - Friendly staff, when they're around Overall, I would have been more impressed had I not felt like I had vastly overpaid for this room. I think for a bed for the night, it is decent, but it should be prices as such. It is overpriced for the quality of the rooms.

olde wordly coach house in ihe olde town clean and very comfortable good sized room staff very friendly and helpful, certainly value for money

Overnight stay to play golf and celebrate my birthday

The property is light and airy, nicely decorated and the bedrooms are particularly spacious. The lounge is quite cramped - particularly if you filled the property to capacity (there were only 2 adults and a child in our party). The garden is pleasant and it would be great if there were some garden chairs so better use could be made of it - the weather was beautiful while we were there and that would have made a difference. It is a quiet neighbourhood with off road parking for one car, a shop and the canal and a play park all within walking distance. It is well equipped but many of the fittings are cheap - one curtain pole in the lounge landed on my daughters head when she tried to close the curtains and another fell down when I tried to draw the curtains. Similarly the clothes rail in the children’s room came apart when we moved it (it was on wheels). We were given the wrong number for the keysafe and the contact phone number on the app was for the cleaner rather than the owner. Although she was helpful, we really needed the owners contact details because of the problems we had and it took a bit of time to get that sorted. We were without hot water for 2 of our 4 days stay which was particularly upsetting given we were seeing family for the first time in over a year and my hair desperately needed a wash after 2 days without a shower. The plug in the wet room (downstairs) sink didn’t fit properly which meant we had to carry a kettle upstairs to the other bathroom for a wash with hot water and there is no banister so this didn’t seem safe. The instructions for sorting out the hot water involved unscrewing a heavy cover from the boiler which came away completely (it wasn’t a hinged door) so also felt quite dangerous. The instructions for getting the hot water sorted didn’t work and having managed without hot water one morning thinking it was fixed for the evening we then found it wasn’t and the owner couldn’t/wouldn’t get a plumber out until the next afternoon so we had another evening and morning without hot water. On day 3 the bed broke though luckily there were only 3 of us in the house so we had other beds to use. There was no response to my requests for a partial refund and I couldn’t get hold of any help through VRBO so I won’t be using this app or this property again. The property was very promising with a lot of good points but the way the problems were handled was very poor and did not show any appreciation of the impact.