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"The room was really nice but I feel like the staff could have been a little nicer and friendlier I have been to Cancun and Riviera Maya a few times and this time I was a little disappointed"

"Amazing stay"

"Very clean property, friendly staff and good restaurants. "

"Enjoyed "

"The staff were so friendly and helpful with all your needs."

"Awful staff, very rude, cater to loud, showy people that pay to get their way. Still waiting for a refund on 3 nights of upgrade. Had to move rooms twice, unhelpful and staff do not acknowledge concerns."

"We did enjoy the staff, the people working at the resort very kind. The resort however, was not great. The food was horrible. Every restaurant had issues. Some restaurants had a sewage type smell when you first walk in. The wait for food at the restaurants 40 minutes minimum. The restaurants were out of food in the food that did come out was tough parentheses steak, and just not good. The staff gave us a bottle of wine and a dessert as a apology for how the property have been letting us down, and ants got into the room and ate the cake. I have pictures. We will not be returning. We were very hopeful because of the renovations that took place earlier in the year, but there were so many things broken at this resort. The elevators are broken. The escalators were broken. The pools were dirty, they had actual trash in the pools. Also, there was really no reliable way to get to the hotel zone from the resort. I didn’t realize how far the resort was from everything else."

"Loved it!!"

"Yes"