Title: Hotel Caracol Puerto Morelos Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Caracol Puerto Morelos Hotel with a 24-hour front desk, a short walk to Puerto Morelos Town Square ![Junior Studio](https://images.trvl-media.com/lodging/50000000/49190000/49183200/49183115/59ccd826.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Junior Studio](https://images.trvl-media.com/lodging/50000000/49190000/49183200/49183115/bc2e78e7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Balcony](https://images.trvl-media.com/lodging/50000000/49190000/49183200/49183115/f8b28af4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Junior Studio](https://images.trvl-media.com/lodging/50000000/49190000/49183200/49183115/bb8ba41f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/50000000/49190000/49183200/49183115/d4261bfa.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Caracol Puerto Morelos offers a pleasant terrace for guests to relax and use WiFi in public areas. The helpful 24-hour front desk staff assists with tour bookings and tickets, making daily adventures easier to arrange - a service previous guests particularly appreciate. 8.4 Very good ## Popular amenities - Housekeeping - 24/7 front desk - Air conditioning - Free WiFi ## Room options ### Check availability for these dates # Tonight [Sept 22 - Sept 23](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-22&endDate=2025-09-23&selected=49183115&PinnedHotelID=49183115&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-22&endDate=2025-09-23&selected=49183115&PinnedHotelID=49183115&HadPinnedHotel=true®ionId=-1&adults=2) # Tomorrow [Sept 23 - Sept 24](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-23&endDate=2025-09-24&selected=49183115&PinnedHotelID=49183115&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-23&endDate=2025-09-24&selected=49183115&PinnedHotelID=49183115&HadPinnedHotel=true®ionId=-1&adults=2) # This weekend [Sept 26 - Sept 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=49183115&PinnedHotelID=49183115&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=49183115&PinnedHotelID=49183115&HadPinnedHotel=true®ionId=-1&adults=2) # Next weekend [Oct 3 - Oct 5](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=49183115&PinnedHotelID=49183115&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=49183115&PinnedHotelID=49183115&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 3 of 3 rooms ![Standard Single Room, 1 Single Bed](https://images.trvl-media.com/lodging/50000000/49190000/49183200/49183115/c6b4d061.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Single Room, 1 Single Bed ### Highlights Air conditioning Flat-screen TV Daily housekeeping - Sleeps 2 - 1 Single Bed ![Standard Room, 2 Double Beds](https://images.trvl-media.com/lodging/50000000/49190000/49183200/49183115/5e138117.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Double Beds 8.0 Very good 2 reviews ### Highlights Air conditioning Flat-screen TV Daily housekeeping - Sleeps 4 - 2 Double Beds ![Junior Studio](https://images.trvl-media.com/lodging/50000000/49190000/49183200/49183115/068ad3c9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Studio ### Highlights Air conditioning Kitchenette Mini-fridge Flat-screen TV Microwave Coffee/tea maker Daily housekeeping - Sleeps 5 - 2 Double Beds OR 1 Single Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-HOTEL-CARACOL-PUERTO.h49183115.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-HOTEL-CARACOL-PUERTO.h49183115.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.84996%2C-86.87588&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=n0LccEYdhmfinCsQrL9-Qqh62RQ=) AV NIÑOS HEROES MZA 5 LT 29 REGION 2, Puerto Morelos, QROO, 77580 #### What's nearby - Ojo de Agua Beach - 3 min walk - 0.2 miles - Puerto Morelos Town Square - 5 min walk - 0.3 miles - Puerto Morelos Artists’ Cooperative - 5 min walk - 0.3 miles - Puerto Morelos Beach - 4 min drive - 2.0 miles - Crococun Zoo - 7 min drive - 3.8 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 27 min drive #### Restaurants - ‪La Sirena Restaurant, Lounge and Sports Bar - ‬4 min walk - ‪Merkadito Del Mar - ‬5 min walk - ‪Local Coffee + Shop - ‬1 min walk - ‪Peninsula - ‬4 min walk - ‪Yum yum Wok - ‬3 min walk ## About this property ### Hotel Caracol Puerto Morelos Hotel near Puerto Morelos Town Square Close to Puerto Morelos Beach, Hotel Caracol Puerto Morelos provides amenities such as a terrace. Guests can connect to free WiFi in public areas. You'll also enjoy the following perks during your stay: - A 24-hour front desk, tour/ticket information and smoke-free property Room features All guest rooms at Hotel Caracol Puerto Morelos offer comforts, such as air conditioning. Other amenities include: - Showers and shampoo - Flat-screen TVs with cable channels ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available ### Conveniences - 24-hour front desk ### Guest services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Terrace ### Accessibility - No lift ### More - Mosquito nets - Smoke-free property ## Room amenities ### Bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - Flat-screen TV with cable channels ### More - Air conditioning ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 5:00 PM Contactless check-in and check-out are available Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before 11:30 AM Contactless check-out ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts ### Property is also known as Hotel Puerto Caracol HOTEL CARACOL PUERTO Caracol Puerto Morelos Hotel Caracol Puerto Morelos Hotel Hotel Caracol Puerto Morelos Puerto Morelos Hotel Caracol Puerto Morelos Hotel Puerto Morelos ## Frequently asked questions ### Is Hotel Caracol Puerto Morelos pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Hotel Caracol Puerto Morelos? > This property doesn't offer parking. ### What time is check-in at Hotel Caracol Puerto Morelos? > Check-in start time: 3:00 PM; check-in end time: 5:00 PM. Late check-in is available during limited hours. ### What time is check-out at Hotel Caracol Puerto Morelos? > Checkout is at 11:30 AM. ### Where is Hotel Caracol Puerto Morelos located? > Situated in Puerto Morelos, this hotel is within a 5-minute walk of Ojo de Agua Beach and Puerto Morelos Town Square. San Jose Catholic Parish and Arrecife de Puerto Morelos National Park are also within 5 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Caracol Puerto Morelos Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 23 8 - Good 11 6 - Okay 10 4 - Poor 1 2 - Terrible 1 ### 8.8/10 Cleanliness ### 8.8/10 Staff & service ### 6.8/10 Amenities ### 7.8/10 Property conditions & facilities ### 8.0/10 Eco-friendliness ### 10/10 Excellent #### Takami 15 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities location ##### Takami Stayed 2 nights in Feb 2025 ### 8/10 Good #### Michelle 29 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Rug in the bedroom seemed a little dirty and I wish there were better dead bolts to lock the room, but otherwise this place was great for a brief stay. Not much storage space to hang clothes but our room did have a small fridge. Loved the area around - easy to walk everywhere and very beautiful greenery. ##### Michelle Stayed 1 night in Apr 2025 ### 8/10 Good #### Paulina 29 Oct 2024 nice place, friendely staff ##### Paulina Stayed 7 nights in Oct 2024 ### 8/10 Good #### Karen 2 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great friendly service. Bed was very firm. ##### Karen Stayed 7 nights in Dec 2024 ### 6/10 Okay #### Nicole 8 Jan 2024 Liked: Cleanliness, property conditions & facilities, room comfort #### Good place to stay Nice and easy place to sleep for a night. Great cafes across the street and close to everything. ##### Nicole Stayed 1 night in Dec 2023 ### 8/10 Good #### Laventrice 11 Feb 2025 Liked: Cleanliness, staff & service, room comfort #### Caracol in puerto Morelos Room was clean, but sparse, which is typical Mexico. Bed comfortable and AC worked great. The TV, all programs, were only in Spanish so if you know no Spanish, bring a book! No elevator so careful on the luggage. Good location, just off the town square, with lots of shops and restaurants, and the beach is a 5 minute walk. ![](https://a.travel-assets.com/ugc/hotel-reviews/3DA38D8E72BED2A3249F77AD5349F89EE15BFB581739316681633.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1126EF7D30A9C30C9A5BB179AAA915C6FD5EEDB31739316681605.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Laventrice Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Cody 2 Mar 2023 Liked: Cleanliness, staff & service, property conditions & facilities Was a great place. Walking distance to everything. A bit loud from the bars at night but the music stops at midnight. Very clean , good staff. ##### Cody Stayed 25 nights in Feb 2023 ### 10/10 Excellent #### Verified traveller 25 Dec 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### The staff at Hotel Caracol Staff at hotel is very service oriented and helped with any of our needs and beyond. Every service also done with smiles and friendly words! The staff is the best! ##### Verified traveller Stayed 4 nights in Dec 2022 ### 10/10 Excellent #### Xiaoping 29 Jul 2023 Liked: Staff & service, amenities, property conditions & facilities It has everything we expected. We checked in at midnight and checked out early in the morning. The young receptionist at the front desk was very friendly and helpful. We appreciate his friendliness and patience. The rooms are very clean. ##### Xiaoping Stayed 1 night in Jul 2023 ### 6/10 Okay #### Chris 4 Feb 2024 Liked: Staff & service No elevator. Small rooms. No safe, coffee maker, hot plate. No closet in my room. Had to ask for mini fridge and got it. ##### Chris Stayed 14 nights in Jan 2024 ### 2/10 Terrible #### Juan C 8 Jan 2025 Disliked: Staff & service, property conditions & facilities, room comfort #### Very disappointed Very disappointed. I booked this room based on a score 8 (very good) What I am about to describe is the honest truth. I am normally not one to write reviews but this time I had to just to protect others. The room was $ 129 for one night which is far from the cheapest rooms in the area. The pictures on the website were nothing compared to the reality. We reserved 2 Queen beds. The room smelled of mildew. There was a small window with a view of an abandoned patio covered with trash.The mattress and pillows (2) were super hard and uncomfortable. No nightstand to put your belongings on. No closets to put the luggage or clothing in. Not even a cloth hanger to hang my jacket. No coffee maker or amenities. No glasses or cups. No shower soap only a little pouch of shampoo. No washcloths or hand towels, only 2 bath towels.( one per person) no hot water for a shower. I was so upset that I left early in the morning. The only positive remark is that the room was clean, it seemed newly painted. The building was very old and I think the rooms were recently renovated or patched up. I did not see any staff members besides the person on the front desk upon checking in at about 8 pm. I left early in the morning after a disastrous night. ![Window in the room ](https://a.travel-assets.com/ugc/hotel-reviews/9E65F5BB51A7A4A4D20394B25E59812FEE42B08D1736301881539.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Shower without hot water ](https://a.travel-assets.com/ugc/hotel-reviews/45DB913779226E1923FDD92D080DCB4D4CADE6EC1736301885508.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![View from the window ](https://a.travel-assets.com/ugc/hotel-reviews/AE16D90CB3309371D65CD316C5EAF00ECFDD2D101736301887043.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Bathroom door broken](https://a.travel-assets.com/ugc/hotel-reviews/A159A99B169B91FE39BEBD1BDFA2252CB8C81D751736301883487.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Juan C Stayed 1 night in Jan 2025 ### 6/10 Okay #### victor manuel montaño 5 Aug 2025 Liked: Staff & service, property conditions & facilities No me puede conectar a Internet en mi habitación, la puerta del baño se notaba con poco mantenimiento. ##### victor manuel montaño Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Carlos 2 Aug 2025 ##### Carlos Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Giselly 20 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Tiene muy buena ubicación y precio accesible. ##### Giselly Stayed 3 nights in Jun 2025 ### 6/10 Okay #### Verified traveller 16 Mar 2025 #### Bonne position, mais service à améliorer. Bon emplacement, mais difficile de dormir à cause des bruits provenant de la rue et sourtout de la structure même, chambres pas insonorisé. On endand la télé ou la chasse de l'eau des autres chambres. L'eau de la douche à peine tiède. ##### Verified traveller Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Neil 15 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities ##### Neil Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Marisol 10 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excelente personal. ##### Marisol Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Verified traveller 20 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Verified traveller Stayed 1 night in Feb 2025 ### 4/10 Poor #### Cuauhtemoc 23 Jan 2025 Disliked: Amenities, property conditions & facilities Un hotel muy sencillo😏 ##### Cuauhtemoc Stayed 3 nights in Jan 2025 ### 8/10 Good #### Lewis 19 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Lewis Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Valerie 28 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Valerie Stayed 3 nights in Dec 2024 ### 8/10 Good #### Beatrice 30 Sept 2024 Liked: Staff & service, amenities Boendet var ok, de hade endast internet i receptionen. Så fort man kom in på sitt rum försvann internet. ##### Beatrice Stayed 1 night in Sep 2024 ### 8/10 Good #### Lynn 8 Mar 2024 ##### Lynn Stayed 7 nights in Feb 2024 ### 10/10 Excellent #### Gilmer Aguilar Sosa 3 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Gilmer Aguilar Sosa Stayed 1 night in Mar 2024 ### 8/10 Good #### Natalia 21 Feb 2024 ##### Natalia Stayed 5 nights in Feb 2024 ## Expedia's Latest Trends ### Hotels > [Moon Palace Cancun - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Moon-Palace-Cancun-All-Inclusive.h428588.Hotel-Information) > > [TRS Coral Hotel - Adults Only - All Inclusive](https://www.expedia.co.uk/Costa-Mujeres-Hotels-TRS-Coral-Hotel-Adults-Only-All-Inclusive.h23056533.Hotel-Information) > > [Grand Palladium Select Costa Mujeres - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Grand-Palladium-Costa-Mujeres-Resort-Spa-All-Inclusive.h23056532.Hotel-Information) > > [Wakax Hacienda - Cenote & Boutique Hotel - 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