Title: Hotel Caracol Puerto Morelos Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=180137&destination=Puerto+Morelos%2C+Quintana+Roo%2C+Mexico&selected=49183115&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Caracol Puerto Morelos This laid-back hotel offers a warm atmosphere where travelers can unwind after exploring the charming Puerto Morelos Town Square nearby ## Photo gallery for Hotel Caracol Puerto Morelos ![Junior Studio | Bed sheets - Hotel Caracol Puerto Morelos (Puerto Morelos)](https://images.trvl-media.com/lodging/50000000/49190000/49183200/49183115/068ad3c9.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Balcony - Hotel Caracol Puerto Morelos (Puerto Morelos)](https://images.trvl-media.com/lodging/50000000/49190000/49183200/49183115/f8b28af4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Junior Studio | Bed sheets - Hotel Caracol Puerto Morelos (Puerto Morelos)](https://images.trvl-media.com/lodging/50000000/49190000/49183200/49183115/bb8ba41f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Hotel Caracol Puerto Morelos (Puerto Morelos)](https://images.trvl-media.com/lodging/50000000/49190000/49183200/49183115/d4261bfa.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Junior Studio | Bed sheets - Hotel Caracol Puerto Morelos (Puerto Morelos)](https://images.trvl-media.com/lodging/50000000/49190000/49183200/49183115/bc2e78e7.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Caracol Puerto Morelos offers a pleasant terrace for guests to relax and use WiFi in public areas. The helpful 24-hour front desk staff assists with tour bookings and tickets, making daily adventures easier to arrange - a service previous guests particularly appreciate. ## Reviews 8.6 Excellent ## Popular amenities - Free Wi-Fi - Air-conditioning - Housekeeping - 24/7 front desk £46 includes taxes & fees 2 Apr - 3 Apr ## Room options ### Check availability for these dates Tonight [Mar 27 - Mar 28](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-28&selected=49183115&PinnedHotelID=49183115&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-28&selected=49183115&PinnedHotelID=49183115&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar 28 - Mar 29](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-28&endDate=2026-03-29&selected=49183115&PinnedHotelID=49183115&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-28&endDate=2026-03-29&selected=49183115&PinnedHotelID=49183115&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar 27 - Mar 29](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=49183115&PinnedHotelID=49183115&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=49183115&PinnedHotelID=49183115&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Apr 3 - Apr 5](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=49183115&PinnedHotelID=49183115&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=49183115&PinnedHotelID=49183115&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 4 of 4 rooms ### View all photos for Standard Single Room, 1 Single Bed ![Standard Single Room, 1 Single Bed | Bed sheets](https://images.trvl-media.com/lodging/50000000/49190000/49183200/49183115/c6b4d061.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Single Room, 1 Single Bed - 1 bedroom - Sleeps 2 - 1 Single Bed ### View all photos for Standard Room, 2 Double Beds ![Standard Room, 2 Double Beds | Bed sheets](https://images.trvl-media.com/lodging/50000000/49190000/49183200/49183115/5e138117.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Double Beds 8.0 Very good 3 reviews - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Junior Studio ![Junior Studio | Bed sheets](https://images.trvl-media.com/lodging/50000000/49190000/49183200/49183115/068ad3c9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Studio 10.0 Exceptional 2 reviews - 1 bedroom - Sleeps 5 - 2 Double Beds OR 1 Single Bed ### View all photos for Deluxe Room ![Deluxe Room | Bed sheets](https://images.trvl-media.com/lodging/50000000/49190000/49183200/49183115/e8756c8f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room - 1 bedroom - Sleeps 2 - 1 Large Single Bed ## You may also like Ad ![View from property](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/7000000/6310000/6302300/6302296/74e98083_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Grand Residences Riviera Cancún All Inclusive Puerto Morelos - 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All Inclusive Puerto Morelos - Pool - Hot tub - Breakfast included - All-inclusive 7.6 Good 1,336 reviews £250 includes taxes & fees 21 Apr - 22 Apr [](https://www.expedia.co.uk/Puerto-Morelos-Hotels-Hyatt-Ziva-Riviera-Maya-All-Inclusive.h66929913.Hotel-Information?chkin=2026-4-21&chkout=2026-4-22&rm1=a2®ionId=180137&destination=Puerto Morelos&destType=MARKET&latLong=20.848249,-86.876106&searchId=ea1c8a42-1b6a-4f2a-abb2-a11ee4527778&top_cur=GBP) Ad ![4 outdoor pools, pool umbrellas, pool loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/870000/866500/866428/4744e38a_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Dreams Sapphire Resort & Spa - All Inclusive Puerto Morelos - Pool - Breakfast included - All-inclusive - Spa 8.0 Very good 1,001 reviews £300 includes taxes & fees 13 Apr - 14 Apr [](https://www.expedia.co.uk/Cancun-Hotels-Now-Sapphire-Riviera-Cancun.h866428.Hotel-Information?chkin=2026-4-13&chkout=2026-4-14&rm1=a2®ionId=180137&destination=Puerto Morelos&destType=MARKET&latLong=20.848249,-86.876106&searchId=ea1c8a42-1b6a-4f2a-abb2-a11ee4527778&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-HOTEL-CARACOL-PUERTO.h49183115.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-HOTEL-CARACOL-PUERTO.h49183115.Hotel-Information) ## About the area Puerto Morelos is home to Hotel Caracol Puerto Morelos. Moon Palace Golf Club and Riviera Cancun Golf Resort are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Puerto Morelos Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Xoximilco and Arrecife de Puerto Morelos National Park are also worth visiting. [Visit our Puerto Morelos travel guide](https://www.expedia.co.uk/Puerto-Morelos.dx180137) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.84996%2C-86.87588&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=n0LccEYdhmfinCsQrL9-Qqh62RQ=) AV NIÑOS HEROES MZA 5 LT 29 REGION 2, Puerto Morelos, QROO, 77580 ### What's nearby - ![Ojo de Agua Beach](https://images.trvl-media.com/place/180137/a7a5559f-62e3-4be1-accb-ad55be5a4839.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Ojo de Agua Beach 3 min walk \- 0.2 miles - ![Arrecife de Puerto Morelos National Park](https://images.trvl-media.com/place/180137/91c140e6-a78d-4ca6-83f5-1d5730a86379.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Arrecife de Puerto Morelos National Park 3 min walk \- 0.2 miles - ![Cancun_PuertoMorelosTownSquare_6260342163](https://images.trvl-media.com/place/6260342/91f7d9c0-bd25-4ec3-a5e7-86e5fe431e40.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Puerto Morelos Town Square 5 min walk \- 0.3 miles - Puerto Morelos Artists’ Cooperative 5 min walk \- 0.3 miles - San Jose Catholic Parish 5 min walk \- 0.3 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) 27 min drive ### Restaurants - La Sirena Restaurant, Lounge and Sports Bar 4 min walk - Cantina Habanero 3 min walk - Peninsula 4 min walk - Local Coffee + Shop 1 min walk - La Taberna 3 min walk ## About this property ### Hotel Caracol Puerto Morelos Hotel near Puerto Morelos Beach Hotel Caracol Puerto Morelos provides a terrace and more. Guests can connect to free WiFi in public areas. You'll also enjoy the following perks during your stay: - Tour/ticket information, smoke-free property and a 24-hour front desk Room features All guest rooms at Hotel Caracol Puerto Morelos offer comforts, such as air conditioning. Other amenities include: - Showers and shampoo - Flat-screen TVs with cable channels ## Similar properties ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/19000000/18610000/18604400/18604381/32f500c7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Ojo de Agua Puerto Morelos - Pool - Free Wi-Fi - Restaurant - Air-conditioning 7.4 Good 1,002 reviews £59 includes taxes & fees 23 Apr - 24 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-23&endDate=2026-04-24&selected=18604381&PinnedHotelID=18604381&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; local and international cuisine ](https://images.trvl-media.com/lodging/18000000/17120000/17119000/17118967/977bb509.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hacienda Morelos Beach Front Hotel Puerto Morelos - Pool - Parking included - Free Wi-Fi - Restaurant 8.2 Very good 908 reviews £78 includes taxes & fees 22 Apr - 23 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-22&endDate=2026-04-23&selected=17118967&PinnedHotelID=17118967&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/111000000/110700000/110691600/110691570/cf77733e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kabañas & Beach Club Ojo de Agua Puerto Morelos - 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24-hour front desk ### Guest services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Terrace ### Accessibility - No lift ### More - Mosquito nets - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - Flat-screen TV with cable channels ### More - Air conditioning ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 5:00 PM Contactless check-in and check-out are available Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before 11:30 AM Contactless check-out ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### You need to know This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit Property Registration Number 010-025-001243/2026 ### We should mention This property does not have any lifts ### Property is also known as Hotel Puerto Caracol HOTEL CARACOL PUERTO Caracol Puerto Morelos Hotel Caracol Puerto Morelos Hotel Hotel Caracol Puerto Morelos Puerto Morelos Hotel Caracol Puerto Morelos Hotel Puerto Morelos ## Frequently asked questions ### Is Hotel Caracol Puerto Morelos pet-friendly? ### How much does it cost to stay at Hotel Caracol Puerto Morelos? ### How much is parking at Hotel Caracol Puerto Morelos? ### What time is check-in at Hotel Caracol Puerto Morelos? ### What time is check-out at Hotel Caracol Puerto Morelos? ### Where is Hotel Caracol Puerto Morelos located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Caracol Puerto Morelos Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.0 Cleanliness ### 6.8 Amenities ### 9.0 Staff & service ### 8.0 Property conditions & facilities 10 - Excellent 35 8 - Good 13 6 - Okay 11 4 - Poor 1 2 - Terrible 2 ## Reviews Verified ### 10/10 Excellent #### Dawn 10 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Location, staff efficiency, cute hotel, friendly town ##### Dawn Stayed 2 nights in Jan 2026 Verified ### 6/10 Okay #### Nicole 8 Jan 2024 Liked: Cleanliness, property conditions & facilities, room comfort #### Good place to stay Nice and easy place to sleep for a night. Great cafes across the street and close to everything. ##### Nicole Stayed 1 night in Dec 2023 Verified ### 8/10 Good #### Leslie 2 Mar 2026 Liked: Cleanliness, staff & service, property conditions & facilities Room and bathroom were spacious, but quite plain, kind of like a hostel. I’ve stayed in approximately 30 hotels in different parts of Mexico. This one by far had the roughest towels. Not certain what cleaning or drying process they use for their towels, but…it leaves the towels feeling very rough. Beds are somewhat firm, but pillows are very comfortable. Air conditioning works great. My room had a small refrigerator, which is a rare feature and was much appreciated. Wifi in the room is strong. Hot water supply was good, but most of the time the water had to be run for a while before the hot water arrived. The bathroom had a single towel rack, located in the shower stall, which was an odd location. Some additional towel hooks in the bathroom would have been welcomed. As well, complimentary bar soap and shampoo are provided, but the shower lacks a small shelf for these items. I had my own body wash and shampoo, but had to place these items on the tile floor inside the shower. Well fitting screens on the windows, so that the windows can be opened to admit fresh air, without admitting insects as well. The hotel was very quiet generally, though a nearby venue plays live music every night, which terminates around 23:00\. There is a lovely rooftop patio, part of it in the sun, and part of it shaded. Very nice. The hotel is in a great location, only a few minute’s walk to the central square, taxis, restaurants, coffee shops, convenience stores and a large grocery store. ![Bedroom](https://a.travel-assets.com/ugc/hotel-reviews/01c7a012-7227-4c34-a566-b9ef4066e012-1772488529985.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Bathroom](https://a.travel-assets.com/ugc/hotel-reviews/7a879e4c-ace2-4d63-bd3a-237ce138bfdb-1772488546997.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Rooftop Patio](https://a.travel-assets.com/ugc/hotel-reviews/2c1c9e3b-dc72-4fa0-bd1d-b520a6f28fe4-1772488573364.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Hotel Entrance Street View](https://a.travel-assets.com/ugc/hotel-reviews/7a7cf49f-f88f-49d8-aec9-3b65ddb71b68-1772488577870.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Leslie Stayed 5 nights in Feb 2026 Verified ### 8/10 Good #### Karen 2 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great friendly service. Bed was very firm. ##### Karen Stayed 7 nights in Dec 2024 Verified ### 8/10 Good #### Laventrice 11 Feb 2025 Liked: Cleanliness, staff & service, room comfort #### Caracol in puerto Morelos Room was clean, but sparse, which is typical Mexico. Bed comfortable and AC worked great. The TV, all programs, were only in Spanish so if you know no Spanish, bring a book! No elevator so careful on the luggage. Good location, just off the town square, with lots of shops and restaurants, and the beach is a 5 minute walk. ![](https://a.travel-assets.com/ugc/hotel-reviews/3DA38D8E72BED2A3249F77AD5349F89EE15BFB581739316681633.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1126EF7D30A9C30C9A5BB179AAA915C6FD5EEDB31739316681605.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Laventrice Stayed 1 night in Feb 2025 Verified ### 2/10 Terrible #### Juan C 8 Jan 2025 Disliked: Staff & service, property conditions & facilities, room comfort #### Very disappointed Very disappointed. I booked this room based on a score 8 (very good) What I am about to describe is the honest truth. I am normally not one to write reviews but this time I had to just to protect others. The room was $ 129 for one night which is far from the cheapest rooms in the area. The pictures on the website were nothing compared to the reality. We reserved 2 Queen beds. The room smelled of mildew. There was a small window with a view of an abandoned patio covered with trash.The mattress and pillows (2) were super hard and uncomfortable. No nightstand to put your belongings on. No closets to put the luggage or clothing in. Not even a cloth hanger to hang my jacket. No coffee maker or amenities. No glasses or cups. No shower soap only a little pouch of shampoo. No washcloths or hand towels, only 2 bath towels.( one per person) no hot water for a shower. I was so upset that I left early in the morning. The only positive remark is that the room was clean, it seemed newly painted. The building was very old and I think the rooms were recently renovated or patched up. I did not see any staff members besides the person on the front desk upon checking in at about 8 pm. I left early in the morning after a disastrous night. ![Window in the room ](https://a.travel-assets.com/ugc/hotel-reviews/9E65F5BB51A7A4A4D20394B25E59812FEE42B08D1736301881539.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Shower without hot water ](https://a.travel-assets.com/ugc/hotel-reviews/45DB913779226E1923FDD92D080DCB4D4CADE6EC1736301885508.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![View from the window ](https://a.travel-assets.com/ugc/hotel-reviews/AE16D90CB3309371D65CD316C5EAF00ECFDD2D101736301887043.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Bathroom door broken](https://a.travel-assets.com/ugc/hotel-reviews/A159A99B169B91FE39BEBD1BDFA2252CB8C81D751736301883487.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Juan C Stayed 1 night in Jan 2025 Verified ### 8/10 Good #### Paulina 29 Oct 2024 nice place, friendely staff ##### Paulina Stayed 7 nights in Oct 2024 Verified ### 2/10 Terrible #### Lois 6 Jan 2026 Disliked: Cleanliness, amenities, property conditions & facilities Room was bare bones. One sheet on each bed, no blankets at all and it was cool at night. Two.towels provided were not in good shape. No toiletries provided. One roll of toilet paper. Could not close windows as branches of tree growing inside through window. Very very steep stairs and we were booked on third floor and one of us was in their seventies. Definitely not for anyone with mobility issues. Didn't even stay overnight and checked ourselves out and took quite a loss as no refund, we were not comfortable staying there. We are very down to earth people and don't expect a lot but we were very disappointed We booked this hotel as it showed a 8.4 rating and for its location. ##### Lois Stayed 1 night in Dec 2025 Verified ### 10/10 Excellent #### Takami 15 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities location ##### Takami Stayed 2 nights in Feb 2025 Verified ### 10/10 Excellent #### Francois 30 Dec 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Friendly staff, well located , not noisy ##### Francois Verified ### 10/10 Excellent #### Marisol 10 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excelente personal. ##### Marisol Stayed 3 nights in Feb 2025 Verified ### 8/10 Good #### Michelle 29 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Rug in the bedroom seemed a little dirty and I wish there were better dead bolts to lock the room, but otherwise this place was great for a brief stay. Not much storage space to hang clothes but our room did have a small fridge. Loved the area around - easy to walk everywhere and very beautiful greenery. ##### Michelle Stayed 1 night in Apr 2025 Verified ### 10/10 Excellent #### Cody 2 Mar 2023 Liked: Cleanliness, staff & service, property conditions & facilities Was a great place. Walking distance to everything. A bit loud from the bars at night but the music stops at midnight. Very clean , good staff. ##### Cody Stayed 25 nights in Feb 2023 Verified ### 10/10 Excellent #### Verified traveller 25 Dec 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### The staff at Hotel Caracol Staff at hotel is very service oriented and helped with any of our needs and beyond. Every service also done with smiles and friendly words! The staff is the best! ##### Verified traveller Stayed 4 nights in Dec 2022 Verified ### 10/10 Excellent #### Xiaoping 29 Jul 2023 Liked: Staff & service, amenities, property conditions & facilities It has everything we expected. We checked in at midnight and checked out early in the morning. The young receptionist at the front desk was very friendly and helpful. We appreciate his friendliness and patience. The rooms are very clean. ##### Xiaoping Stayed 1 night in Jul 2023 Verified ### 6/10 Okay #### Chris 4 Feb 2024 Liked: Staff & service No elevator. Small rooms. No safe, coffee maker, hot plate. No closet in my room. Had to ask for mini fridge and got it. ##### Chris Stayed 14 nights in Jan 2024 Verified ### 6/10 Okay #### Fritz 20 Feb 2023 Liked: Cleanliness, staff & service Disliked: Amenities, property conditions & facilities What I didn't like was they didn't allow you to take the towels to the beach.... Air conditioner leaked water every time it came on.... last night there, the water from the ac filled a trash can of 18 inches high almost to the top. Kept us awake. ##### Fritz Stayed 15 nights in Jan 2023 Verified ### 6/10 Okay #### duncan 27 Jan 2024 Liked: Cleanliness, staff & service Disliked: Amenities, property conditions & facilities This is a small well located hotel with like 2 star accommodations. We rented a "2 bedroom suite" that had two beds in a loft area and one single in the living room. There was only one lousy chair in the living room. Nowhere to sit. No table, nothing. The kitchen was fine and the bathroom was OK. Internet was horrible. Not a deal at this price point. Look elsewhere ##### duncan Stayed 3 nights in Jan 2024 Verified ### 10/10 Excellent #### Glen 18 Mar 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Never used it ##### Glen Stayed 1 night in Mar 2026 Verified ### 10/10 Excellent #### Alec Arish 28 Nov 2025 Liked: Cleanliness, property conditions & facilities Excelente habitación muy limpia lo único malo es que incluyen un par de almohadas ##### Alec Arish Stayed 1 night in Nov 2025 Verified ### 10/10 Excellent #### Victor 23 Nov 2025 Liked: Cleanliness, staff & service La habitación estaba muy bien, limpia de buen tamaño el staff amable y gran ubicación cerca de todo. ##### Victor Stayed 2 nights in Nov 2025 Verified ### 6/10 Okay #### Carmen 15 Nov 2025 Liked: Cleanliness Disliked: Amenities Básico ##### Carmen Stayed 3 nights in Nov 2025 Verified ### 6/10 Okay #### victor manuel montaño 5 Aug 2025 Liked: Staff & service, property conditions & facilities No me puede conectar a Internet en mi habitación, la puerta del baño se notaba con poco mantenimiento. ##### victor manuel montaño Stayed 2 nights in Jul 2025 Verified ### 10/10 Excellent #### Giselly 20 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Tiene muy buena ubicación y precio accesible. ##### Giselly Stayed 3 nights in Jun 2025 Verified ### 6/10 Okay #### Verified traveller 16 Mar 2025 #### Bonne position, mais service à améliorer. Bon emplacement, mais difficile de dormir à cause des bruits provenant de la rue et sourtout de la structure même, chambres pas insonorisé. On endand la télé ou la chasse de l'eau des autres chambres. L'eau de la douche à peine tiède. ##### Verified traveller Stayed 2 nights in Mar 2025 ### Expedia's Latest Trends ### Hotels > - [The Beachfront by The Fives Hotels - A la Carte All Inclusive Adults Only](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Beachfront-By-The-Fives-Hotels.h101254610.Hotel-Information) > - [Secrets Aura Cozumel - Adults Only - All Inclusive](https://www.expedia.co.uk/Cozumel-Hotels-Secrets-Aura-Cozumel-All-Inclusive-Adults-Only.h1854031.Hotel-Information) > - [Barcelo Maya Grand](https://www.expedia.co.uk/Xpu-Ha-Hotels-Barcelo-Maya-Grand-Resort.h36196998.Hotel-Information) > - [Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive](https://www.expedia.co.uk/Isla-Mujeres-Hotels-Secrets-Playa-Blanca-Costa-Mujeres-Adults-Only.h96116315.Hotel-Information) > - [Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Nickelodeon-Hotels-Resorts-Riviera-Maya-Gourmet-By-Karisma-All-Inclusive.h64410194.Hotel-Information) > - 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