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Reviews of Vida Playa Suites

3 out of 5
Vida Playa Suites
Calle 30 Entre Av. 30 y Av. 25, Playa del Carmen, QROO

Reviews

7.4

Good

Rating 10 - Excellent. 3 out of 16 reviews" "
Rating 8 - Good. 8 out of 16 reviews" "
Rating 6 - Okay. 3 out of 16 reviews" "
Rating 4 - Poor. 1 out of 16 reviews" "
Rating 2 - Terrible. 1 out of 16 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Edwin, Pasadena, Tx

Disliked: Staff & service, room comfort
Very spacious, but service (staff) was terrible. The grounds were not taken care of, and the beds were very uncomfortable!
Stayed 6 nights in Jul 2018
Response from Vida Playa on 23 Jul 2018
Hello Edwin, we are sorry to read that we did not meet your expectations. Your comments are highly appreciated. hope you give us another change in the near future.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Fantastic location
These apartments are in a chic little street of Playa del Carmen. There are a few cafes, ice-cream shop and a sandwich shop all in the same block. To me it felt like the streets of a trendy little suburb. The supermarket is just a few blocks away and the market with fresh fruit and veggies down the road. An awesome location - good coffee across the road in the morning and hear the sounds of live music during the evening. The property itself has a small pool. The grounds are ok, but not extremely well kept. The reception is lovely and the apartments themselves are spacious. We found that the kitchens were not well equipped and we could have made better use of the kitchen had the facilities been better. Overall our family of 5 had a very comfortable stay.
Stayed 4 nights in Jun 2018
Response from Vida Playa on 10 Jul 2018
We appreciate your feedback. We hope to have the pleasure to serve you again in the near future. Take care!

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean place to crash for a weekend.
Good, clean and comfortable. Average location. Would stay again.
Stayed 2 nights in Feb 2018
Response from Jesus Chan on 7 Feb 2018
Thank you very much for your comments, we appreciate your recommendations and we wait for you back.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Best value for your money in Playa.
Rooms were huge! King sized bed, large dining room and even 2 bathrooms. Great location, close to grocery store and wal-mart, 10 min walk to the beach. Staff very helpful and friendly, if it wasn't in your room, they would get it for you.
Stayed 5 nights in Jan 2018
Response from Jesus Chan on 30 Jan 2018
Thank you very much for your comments. We are really pleased to hear that your stay at our VIDA PLAYA SUITES hotel was of your complete satisfaction and that our staff assisted you in everything you needed.

2/10 Terrible

Ederline

Travelled with group
Le check-in était compliqué. Puisqu’il n’y a pas de reception, nous avons du attendre un trentaine de minutes sous le soleil avec nos bagages. Pendant notre séjour, il y avait de la construction.
Stayed 7 nights in Jan 2021
Response from Cristian on 5 Feb 2021
Estamos trabajando para darte el mejor servicio, tus comentarios son importantes para nosotros. Tes esperamos pronto, Saludos Cristian

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 28 nights in Feb 2019
Response from Vida Playa on 23 Mar 2019
Querido huésped, agradecemos su valoración. Esperamos vuelva pronto!

10/10 Excellent

nicolas, Quincy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enchanté
Ravi de notre séjour hôtel bien placé pas trop loin de la mer a côté des restaurants.personel accueillant et toujours serviable.piscine petite mais sympathique.chambre grande avec 2 chambres et deux salles de bains machine a laver très pratique.climatisation dans chaque pièce.menage parfait tous les jours.
Stayed 17 nights in Feb 2019
Response from Vida Playa on 21 Mar 2019
Cher Nicolas, nous aimons lire que vous avez apprécié votre séjour à Vida Playa. Notre objectif principal est que nos clients apprécient leur séjour. Nous espérons que vous reviendrez bientôt!

8/10 Good

François, Montréal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
L’hôtel est bien situé malgré qu’il soit un peu à l’extérieur du centre très touristique sauf que ça fait en sorte qu’il soit plus tranquille. Le logement est grand et assez propre.
Stayed 4 nights in Dec 2018
Response from Vida Playa Suites on 16 Jan 2019
Merci François pour ton commentaire.

10/10 Excellent

Luis, Orizaba, ver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente experiencia
Rápida documentación, excelente instalación y muy buena atención
Stayed 1 night in Jun 2018
Response from Vida Playa on 29 Jun 2018
Hola Luis, agradecemos mucho que te hayas tomado el tiempo de compartir tu experiencia. Esperamos que vuelvas pronto, fue un placer servite.

8/10 Good

Suenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito boa
Hotel simples porém aconchegante. Quarto enorme com suíte, sala,cozinha, varanda e até area de serviço (com maquina de lavar e tudo). No piso superior tem uma hidromassagem. Ficava um pouco longe da 5 avenida mas pra mim não foi nenhum problema, eu e meu esposo íamos andando de boa. Ótimo custo benefício
Stayed 5 nights in May 2018
Response from Vida Playa on 20 Jun 2018
Agradecemos que você tenha compartilhado sua experiência e comentários com outros viajantes. Nós gostamos de ler que eles tiveram uma estadia agradável. Esperamos que eles voltem em breve. Saudações!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bueno el lugar, es muy comodo y agradable. Me gusto mucho mi estancia ahi. Si regresaria y el precio es muy bueno
Stayed 5 nights in Jun 2018
Response from Vida Playa on 18 Jun 2018
Nos da gusto leer que disfrutaste de tu estancia. Esperamos que vuelvas pronto!

4/10 Poor

Marie

Disliked: Cleanliness, staff & service, room comfort
Don’t
No water for a week even though we asked for help... No utensils in the kitchen. The only good thing was the location.
Stayed 7 nights in Dec 2017
Response from Jesus Chan on 12 Feb 2018
Dear Marie: I do apologize for the inconvenient fot that situation, but I dont undertand a week without wather and utensils in the kitchen, our reception is open 9 am to 7:00 pm, why didnt go to report us that situation?

6/10 Okay

William

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Buena ubicación y amplio lugar pero..
En realidad las suits tienen una excelente ubicación y son bastante amplias.. pero solo eso, por unos días no tuvimos agua caliente ni se podía cocinar.. los desayunos fueron pésimos siempre lo mismo (pan, fruta y café) . La suit asignada tenía un fuerte olor a cigarro y la verdad tuve que ir a compar un desodorante ambiental para poder dormir bien..Deben de mejorar porque tiene mucho potencial..
Stayed 6 nights in Dec 2017
Response from Vida Playa Suites - Jesus Chan on 5 Jan 2018
Estimado Sr. Willian: Lamentamos mucho lo ocurrido con el problema de la falta de agua caliente y la estufa, lamentablemente tuvimos una falta de gas, que repercutio en todo el edificio. Sobre el fuerte aroma a tabaco, tuvimos la mala suerte de tener previamente a un huesped que no dejaba de fumar, se limpio muy bien la habitacion y se uso un desinfectante de olores, pero ni aun asi pudimos eliminar ese olor tan fuerte.Lamentamos mucho lo ocurrid con su estancia. En vida playa suites, nos esforzamos por que nuestros huespedes tengan la comodidad esperada para su estancia.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2017
thank you

6/10 Okay

LEOPOLDO

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
La alberca nunca estuvo disponible. No nos dieron otra alternativa para otra alberca. Nos cambiaron 3 veces de cuarto, el desayuno escaso y mal presentado. Cobraron por las amenidades del cuarto, y no nos dieron ningún accesorio para la cocina, solo cápsulas de café porque las pedimos, sin sobres de azúcar. Poco responsable el gerente del lugar.
Stayed 3 nights in Jul 2017

8/10 Good

JF

Liked: Cleanliness, staff & service, property conditions & facilities