Title: Musa del Carmen By BoutiqueApartments MX Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Entire apartment # Musa del Carmen By BoutiqueApartments MX Apartment with 2 outdoor swimming pools, 7-minute walk to Playa del Carmen Main Beach ## Photo gallery for Musa del Carmen By BoutiqueApartments MX ![2 outdoor pools - Musa del Carmen By BoutiqueApartments MX (Playa del Carmen)](https://images.trvl-media.com/lodging/109000000/108330000/108325000/108324903/a3a6339c.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Elite Apartment | Living area | LED TV - Musa del Carmen By BoutiqueApartments MX (Playa del Carmen)](https://images.trvl-media.com/lodging/109000000/108330000/108325000/108324903/9a5873f5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Elite Apartment | Individually decorated, blackout curtains, free cots/infant beds - Musa del Carmen By BoutiqueApartments MX (Playa del Carmen)](https://images.trvl-media.com/lodging/109000000/108330000/108325000/108324903/35a4b9b1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Gallery Apartment | Individually decorated, blackout curtains, free cots/infant beds - Musa del Carmen By BoutiqueApartments MX (Playa del Carmen)](https://images.trvl-media.com/lodging/109000000/108330000/108325000/108324903/ae015c9b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premium Apartment, 2 Bedrooms | Balcony - Musa del Carmen By BoutiqueApartments MX (Playa del Carmen)](https://images.trvl-media.com/lodging/109000000/108330000/108325000/108324903/fc5b2257.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Location - Prices - Amenities - Policies Close to Playa del Carmen Maritime Terminal and Quinta Avenida, Musa del Carmen By BoutiqueApartments MX provides amenities such as a rooftop terrace. Stay connected with free in-room WiFi. ## Reviews 7.6 Good ## Popular amenities - Pool - Parking included - Free Wi-Fi - Air-conditioning - Outdoor space - 24/7 front desk ## Room options ### Check availability for these dates Tonight [Dec 22 - Dec 23](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-22&endDate=2025-12-23&selected=108324903&PinnedHotelID=108324903&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-22&endDate=2025-12-23&selected=108324903&PinnedHotelID=108324903&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 23 - Dec 24](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=108324903&PinnedHotelID=108324903&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=108324903&PinnedHotelID=108324903&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 26 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=108324903&PinnedHotelID=108324903&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=108324903&PinnedHotelID=108324903&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 2 - Jan 4](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=108324903&PinnedHotelID=108324903&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=108324903&PinnedHotelID=108324903&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed Showing 6 of 6 rooms ### View all photos for Deluxe Apartment ![LED TV](https://images.trvl-media.com/lodging/109000000/108330000/108325000/108324903/cfd004bf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Apartment ### Highlights Individually decorated Air conditioning Free cots/infant beds Full-sized fridge/freezer LED TV Separate bedroom Blackout curtains Microwave - 592 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed and 1 Large Single Sofa Bed ### View all photos for Elite Apartment ![Elite Apartment | Living area | LED TV](https://images.trvl-media.com/lodging/109000000/108330000/108325000/108324903/9a5873f5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Elite Apartment ### Highlights Individually decorated Air conditioning Free cots/infant beds Full-sized fridge/freezer LED TV Separate bedroom Blackout curtains Microwave - 538 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed and 1 Single Sofa Bed ### View all photos for Design Apartment ![Design Apartment | Living area | LED TV](https://images.trvl-media.com/lodging/109000000/108330000/108325000/108324903/d28bcfe4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Design Apartment ### Highlights Individually decorated Air conditioning Free cots/infant beds Full-sized fridge/freezer LED TV Washing machine Separate bedroom Blackout curtains - 538 sq ft - 1 bedroom - City view - Sleeps 2 - 1 Queen Bed ### View all photos for Comfort Apartment ![Comfort Apartment | Private kitchen | Full-sized fridge, microwave, toaster, blender](https://images.trvl-media.com/lodging/109000000/108330000/108325000/108324903/064aac7a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Apartment ### Highlights Individually decorated Air conditioning Free cots/infant beds Full-sized fridge/freezer LED TV Washing machine Separate bedroom Blackout curtains - 538 sq ft - 1 bedroom - Sleeps 2 - 1 Queen Bed ### View all photos for Gallery Apartment ![Gallery Apartment | Individually decorated, blackout curtains, free cots/infant beds](https://images.trvl-media.com/lodging/109000000/108330000/108325000/108324903/35f7e578.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Gallery Apartment ### Highlights Individually decorated Air conditioning Free cots/infant beds Full-sized fridge/freezer LED TV Separate bedroom Blackout curtains Microwave - 538 sq ft - 1 bedroom - City view - Sleeps 2 - 1 Queen Bed ### View all photos for Standard Apartment ![LED TV](https://images.trvl-media.com/lodging/109000000/108330000/108325000/108324903/bba9eab4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Apartment ### Highlights Individually decorated Air conditioning Free cots/infant beds Full-sized fridge/freezer LED TV Separate bedroom Blackout curtains Microwave - 592 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed and 1 Large Single Sofa Bed ## You may also like Ad ![Outdoor pool, free pool cabanas, pool umbrellas](https://images.trvl-media.com/lodging/121000000/120820000/120814200/120814106/81277369.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Indigo Playa Del Carmen by IHG Downtown Playa del Carmen - 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Adults Only Playa del Carmen - Pool - Hot tub - All-inclusive - Spa 9.4 Exceptional 403 reviews £847 includes taxes & fees 24 Dec - 25 Dec [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Viceroy-Riviera-Maya.h903721.Hotel-Information?chkin=2025-12-24&chkout=2025-12-25&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=41b52d24-1511-4867-9d31-ba47695676ed&top_cur=GBP) Ad ![Outdoor pool](https://images.trvl-media.com/lodging/20000000/19140000/19138900/19138867/d643cec7.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Fives Downtown Hotel - Curio Collection by Hilton Downtown Playa del Carmen - Pool - Spa - Pet-friendly - Free Wi-Fi 8.6 Excellent 697 reviews £113 includes taxes & fees 23 Dec - 24 Dec [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Fives-Downtown-Hotel-Residences.h19138867.Hotel-Information?chkin=2025-12-23&chkout=2025-12-24&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=41b52d24-1511-4867-9d31-ba47695676ed&top_cur=GBP) Ad ![View from property](https://images.trvl-media.com/lodging/8000000/7740000/7731300/7731297/d3669ea2.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Platinum Yucatan Princess Adults Only - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Musa-Del-Carmen-By-BoutiqueApartments-MX.h108324903.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Musa-Del-Carmen-By-BoutiqueApartments-MX.h108324903.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62229%2C-87.07806&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=bmjosHwvdXOtgVOF6eC1Li7xeQo=) 15 Avenida Sur Centro, Playa del Carmen, QROO, 77713 #### What's nearby - Quinta Avenida \- 3 min walk \- 0.2 miles - Playa del Carmen Main Beach \- 5 min walk \- 0.3 miles - Playa del Carmen Maritime Terminal \- 6 min walk \- 0.4 miles - Playacar Beach \- 6 min walk \- 0.4 miles - Xaman Ha Aviary \- 8 min walk \- 0.5 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive #### Restaurants - ‪Carl’s jr Playa - ‬3 min walk - ‪Starbucks - ‬3 min walk - ‪Los Aguachiles - ‬3 min walk - ‪Burger Playa - ‬3 min walk - ‪Aereo Café Bar - ‬1 min walk ## About this property ### Entire place You'll have the entire apartment to yourself and will only share it with other guests in your party. ### Musa del Carmen By BoutiqueApartments MX Apartment with 2 outdoor swimming pools, 7-minute walk to Playa del Carmen Main Beach Along with 2 outdoor pools, this smoke-free apartment building has a rooftop terrace and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Each apartment provides a fridge and a microwave, plus free WiFi and an LED TV. Housekeeping is available on request. Musa del Carmen By BoutiqueApartments MX offers 16 air-conditioned accommodations, with blackout curtains. Each accommodation is individually decorated. Full-sized fridge/freezers and microwaves are provided. Bathrooms include a shower. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). LED televisions are featured in guestrooms. Housekeeping is offered on request and hairdryers can be requested. 2 outdoor swimming pools are on site. The recreational activities listed below are available either on-site or nearby; fees may apply. ## Similar properties ![Terrace/patio](https://images.trvl-media.com/lodging/109000000/108330000/108323900/108323868/32fe0da4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Distrito Corazón by BoutiqueApartmentsMX Downtown Playa del Carmen - Pool - Free Wi-Fi - Air-conditioning - Outdoor space 7.2 Good 47 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=108323868&PinnedHotelID=108323868&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/67000000/66870000/66861900/66861818/b0cb6db0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kaab South Beach by The Spot Rentals Playacar - Pool - Free Wi-Fi - Air-conditioning - Gym 7.4 Good 42 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=66861818&PinnedHotelID=66861818&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Apartment | 1 bedroom, free WiFi](https://images.trvl-media.com/lodging/104000000/103700000/103699800/103699750/baf2b2f2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### AHAU Apartments Downtown Playa del Carmen - 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10 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-10&selected=20175916&PinnedHotelID=20175916&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/27000000/27000000/26999900/26999871/w722h959x4y1-cca0234f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Condo Mar Arena Gonzalo Guerrero - Pool - Kitchen - Parking included - Free Wi-Fi 7.4 Good 42 reviews £33 includes taxes & fees 4 Jan - 5 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-04&endDate=2026-01-05&selected=26999871&PinnedHotelID=26999871&HadPinnedHotel=true®ionId=-1&adults=2) ![Design Studio, Patio, Ground Floor | Premium bedding, pillow-top beds, in-room safe, individually decorated](https://images.trvl-media.com/lodging/110000000/109520000/109516300/109516232/2f5a385f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ocean Boutique Condos Luis Donaldo Colosio - Pool - Kitchen - Pet-friendly - Parking included 9.0 Wonderful 74 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=109516232&PinnedHotelID=109516232&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools](https://images.trvl-media.com/lodging/29000000/28840000/28830900/28830888/e306aea4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Menesse the City by Casago Downtown Playa del Carmen - Pool - Kitchen - Parking included - Free Wi-Fi 6.4 6 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=28830888&PinnedHotelID=28830888&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/113000000/113000000/112999600/112999536/94bb9efb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Comfortable Studio with Pool - Huaya 501 Downtown Playa del Carmen - Pool - Washing machine - Free Wi-Fi - City view [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=112999536&PinnedHotelID=112999536&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/108000000/107850000/107849200/107849166/204832b8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### My Menesse In Playa by Casago Downtown Playa del Carmen - Pool - Kitchen - Free Wi-Fi - Air-conditioning [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=107849166&PinnedHotelID=107849166&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Pool/Spa - 2 outdoor pools ### Internet - Available in the apartment: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Onsite parking available only on request - Free covered self parking on site - Limited on-site self parking ### Family friendly - Free cot ### Food and drink - Blender - Cookware, dishware, and utensils - Full-sized refrigerator/freezer - Microwave - Toaster ### Bedrooms - Bedsheets provided ### Bathroom - Hair dryer (on request) - Shower - Soap - Toilet paper - Towels provided ### Entertainment - LED TV ### Outdoor areas - Outdoor furniture - Rooftop terrace ### Comfort - Air conditioning ### Pets - No pets allowed ### Suitability/Accessibility - No lift - Smoke-free property ### Services and conveniences - 24-hour front desk - Blackout drapes - Housekeeping on request ### Location highlights - In an entertainment district - Near an outlet shopping centre - Near the airport - Near the boardwalk/promenade ### Things to do - Fishing nearby - Windsurfing nearby ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector not reported (host has not indicated whether there is a smoke detector on the property) ### General - 1 building - 16 units - 5 floors - Built in 2023 - Housekeeping (on request) - Individual decor ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before 10:00 AM ### Special check-in instructions Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Free cots are available on request at the property ### Payment types at the property ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve on-site parking This property accepts credit cards; cash is not accepted This property reserves the right to pre-authorise the guest's credit card prior to arrival. Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has not indicated whether there is a smoke detector on the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts ### Property is also known as Musa del Carmen By BoutiqueApartments MX Apartment Musa del Carmen By BoutiqueApartments MX Playa del Carmen ## Frequently asked questions ### Does Musa del Carmen By BoutiqueApartments MX have a pool? ### Is Musa del Carmen By BoutiqueApartments MX pet-friendly? ### How much is parking at Musa del Carmen By BoutiqueApartments MX? ### What time is check-in at Musa del Carmen By BoutiqueApartments MX? ### What time is check-out at Musa del Carmen By BoutiqueApartments MX? ### Where is Musa del Carmen By BoutiqueApartments MX located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Musa del Carmen By BoutiqueApartments MX Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.6 Cleanliness ### 7.2 Amenities ### 7.4 Eco-friendliness ### 7.6 Property conditions & facilities 10 - Excellent 6 8 - Good 6 6 - Okay 2 4 - Poor 3 2 - Terrible 1 ## Reviews ### 10/10 Excellent #### Delsi 16 Sept 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication My stay at this property was amazing! It’s just a few blocks from the beach, and the hosts were incredibly accommodating and friendly. They responded promptly to any questions we had. My family and I especially enjoyed the pool and the variety of amenities. We were very happy with our stay and would definitely book again! ##### Delsi Stayed 2 nights in Sep 2025 ### 8/10 Good #### Marlin Clinton 19 Dec 2024 Liked: Cleanliness, property conditions & facilities, communication Our unit delivered as promised, maybe a towel or dish cloth more . Very friendly and helpful front desk staff ##### Marlin Clinton Stayed 14 nights in Nov 2024 ### 8/10 Good #### Stephanie D. 10 Dec 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication The apartment is very nice, comfortable and at a good price. It is a quiet area even though it is close to Fifth Avenue. The building staff is very friendly. 3 things that could be improved: Bad smell in the bathroom pipes, the towels were worn and torn, and there was not enough toilet paper. ##### Stephanie D. Stayed 3 nights in Nov 2024 ### 4/10 Poor #### Harold 9 Aug 2025 Liked: Property conditions & facilities, communication Disliked: Amenities Our room had no bathing towels and no blankets for the bed. Only towels for the pools. It did have most kitchen items. There were stains on the couch and it was dirty. You could see through the loose poorly fitted front door knob.. There was nice friendly staff and security at the front door and it is only a few blocks away from 5th Avenue and the beach. Also a convince store in the corner of the building. Overall i give this a 2.8 rating ##### Harold Stayed 2 nights in Aug 2025 ### 6/10 Okay #### Beto 12 Dec 2025 Liked: Communication Bueno la estufa no funciona y nos dejaron 36 horas sin agua en las tuberías por una falla en la red eléctrica del edificio dejaron de funcionar las bombas. ##### Beto Stayed 5 nights in Dec 2025 ### 4/10 Poor #### Yelena 23 Nov 2025 Disliked: Cleanliness, amenities, property conditions & facilities, communication Beautiful property if maintenance was kept up. Black mold growing on the walls in the bathroom and storage room, fingerprints, dirt runs, and food spots on the walls from guests before. Kiled several alive cocaroches running in the room. Housekeeping does not clean dirt off the walls. Pools need better maintenance. Stove keep shutting off every few min. The unit was stripped yo bare minimum, i requested sheets for sofa, blankets, coffeemaker, pool towels, amenities fir 3rd guest all one week before arriving, was assured by host it will be in my room but non of that was in my room. I was texting next 3 days to get things that was supposed to be in the room and by request. Very frustrated. Very disappointed, tried calling but they do not speak English, could not get sheets or blankets to sleep untill next day. No coffeemaker for 2 days, not enough kitchen plates, cups, one knife that was completely broken. Skillet tfall completely burned, impossible to cook, because it burns everything. Was begging for towels for 3 days. Never got bath towel for 3rd guest. ![Damaged walls, light around bathroom mirror only 25 percent working](https://a.travel-assets.com/ugc/hotel-reviews/46cd8b94-8580-4105-bdd7-7f8e8a72795a-1763929395021.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Damaged wals with smashed bugs on walls](https://a.travel-assets.com/ugc/hotel-reviews/41049b35-3a2a-43ae-99f8-5c44d96c3f7f-1763929394470.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Fingerprints from guest before](https://a.travel-assets.com/ugc/hotel-reviews/03f3f0ec-fe80-44f5-ac17-1ab6107dbde6-1763929394496.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Black mold growing on walls ](https://a.travel-assets.com/ugc/hotel-reviews/f5856bd8-7765-4e9c-bd20-fc8529987e18-1763929394541.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Yelena Stayed 7 nights in Nov 2025 ### 6/10 Okay #### Eduardo 4 Nov 2025 Liked: Cleanliness, amenities, communication Considero que Musa del Carmen tiene potencial para ser GENIAL, pero destacan varios detalles a mejorar en el Gallery Apartment (que fue la habitación que escogí con altas expeectativas). Puntos clave de mejora: Seguridad: La cerradura de la puerta se percibe débil y la habitación carece de Smart Lock, a diferencia de otras al caminar por el pasillo. Cocina: El refrigerador presentaba olor a comida. Se sugiere añadir una freidora de aire. El jabón o la esponja para fregar platos tenía un olor desagradable. Baño: La trampa de malos olores estaba mal posicionada, causando que el olor regresara por el lavamanos (no se pudo reparar debido al horario de mantenimiento). Además, la tapa del inodoro estaba floja y el dispensador de jabón de baño no funcionaba. Recámara: La pared necesitaba retoque de pintura donde estaba el AC anterior. Las patas de la cama son un riesgo de golpe recurrente. No trae duvet ni colcha la cama. Solo una sabana sencilla. La cortina solo puede estar toda abierta o todo cerrada. Son cortinas tipo roller, que presentan daños que al colocar la cortina a media asta, se deja caer sola hasta el suelo. La ubicación es MUY BUENA! A pasos de TODO! El personal MUY ATENTO y MUY AMABLES TODOS LOS TURNOS. Cuenta con estacionamientos que aunque angostos, respetando los espacios, caben bien. Nunca estacione afuera en 6 noches y TE DAN TARJETA Se aprecia la lavadora (aunque requiere limpieza!). Repito: El Condo presenta oportunidades para ser ESPECTACULAR. ##### Eduardo Stayed 6 nights in Oct 2025 ### 10/10 Excellent #### Karina Kristell 21 Oct 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Me gustó mucho mi estadía en esta propiedad, todo muy limpio, trato amable y mucha tranquilidad. Cerca de la 5ta Av a una cuadra. Recomendable ##### Karina Kristell Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Miguel 14 Oct 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Todo súper accesible ##### Miguel Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Emanuel 8 Sept 2025 Liked: Cleanliness, room comfort, communication Excelente 👌 lugar. ##### Emanuel Stayed 1 night in Sep 2025 ### 8/10 Good #### Diego 5 Aug 2025 Liked: Cleanliness, property conditions & facilities, communication Great service. Place clean but needs a deep clean. Microwave need to be situated somewhere else. Safe needs to be fixed. Rug has to go. No need in a warm place like Playa. It would be better if the occupier can create their own entry code. Also, you should provide free access to the main entrance. Thank you! ##### Diego Stayed 19 nights in Jul 2025 ### 4/10 Poor #### Elizabeth Sarai 27 Nov 2024 Disliked: Cleanliness, room comfort, communication #### El descanso no es bueno Mi estancia fue por 13 dias, lamentablemente no pude hacer la cancelación anticipada de la reservacion. El descanso en el lugar no fue agradable, ya que el colchon de la cama esta en malas condiciones, al igual que las almohadas, por lo que molesta bastante dormir ahi y el descanso no es apropiado. Solo nos brindaron un par de toallas, y hay que considerar llevar todo los articulos de limpieza ya que no hay papel, jabon, ni lo necesario para poder hacer limpieza (como escoba y trapeador). El departamento esta en buen estado, lo rescatable del lugar son las albercas que se encuentran en el ultimo piso. ##### Elizabeth Sarai Stayed 13 nights in Nov 2024 ### 8/10 Good #### Carlos 26 Nov 2024 Liked: Amenities, property conditions & facilities Disliked: Communication La propiedad está muy bien ubicada y en una zona segura, cuenta con recepción 24 hrs, solo la comunicación con el anfitrión fue complicado, no nos asignaron las instrucciones del acceso y fue complicado comunicarnos con ellos. Otro detalle fue que al llegar al departamento olía mucho a drenaje. ##### Carlos Stayed 5 nights in Nov 2024 ### 2/10 Terrible #### Nathalie 8 Nov 2024 Disliked: Cleanliness, property conditions & facilities, communication Cette hébergement est mal représenté . Nous étions 3 adultes. Nous avions juste deux serviette , pas de grille pas , pas de casserole, pas aucun linge à vaisselle . J’avais déjà avise que j’aurais besoin de drap et d’oreiller pour le divan lit, ils ont rien fait j’ai du aller acheter des draps couvertures et oreillers pour ma fille . Fausse représentation il disait grand divan lit jumeau , ma fille de 17 ans avait les pieds qui dépassait du lit nous avons été obligé de mettre une chaise au bout . J’ai texter expédia et aucun retour de leur part et l’hôtel me dit qu’il peut rien faire . Je le recommande pas du tout ##### Nathalie Stayed 7 nights in Oct 2024 ### 8/10 Good #### Miguel Angel 23 Oct 2025 Liked: Property conditions & facilities, communication ##### Miguel Angel Stayed 8 nights in Oct 2025 ### 10/10 Excellent #### JULIO CESAR 13 Jul 2025 Liked: Cleanliness, room comfort, communication ##### JULIO CESAR Stayed 1 night in Jul 2025 ### 8/10 Good #### FRANCELIZE 30 Dec 2024 Liked: Cleanliness, room comfort Disliked: Communication ##### FRANCELIZE Stayed 11 nights in Dec 2024 ## Expedia's Latest Trends ### Hotels > [Iberostar Waves Tucán - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Iberostar-Tucan-All-Inclusive.h889874.Hotel-Information) > > [The Reef Coco Beach Resort & Spa- Optional All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Reef-Coco-Beach-Optional-All-Inclusive.h978241.Hotel-Information) > > [Mahekal Beach Front Resort & Spa](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Mahekal-Beach-Front-Resort-Spa.h992175.Hotel-Information) > > [Hotel Colonial Playa del Carmen](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-SC-Hotel-Playa-Del-Carmen.h2793346.Hotel-Information) > > [Palafitos Overwater Bungalows, Catamarán, Cenote, All & More Inclusive - 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