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"The only problem was a VERY creaky floor above our room that was very loud when someone was walking around. Otherwise, I love this hotel."

"Excellent stay from start to finish. The beds could be softer but everything else including the breakfast and restaurant food was great. Highly recommend. Be prepared for a small bathroom."

"Lovely hotel, staff were brilliant. Especially the reception and breakfast staff. The pool was a lot bigger than I expected. Great location, close to tube station and site seeing. We will be back. "

"Stayed here many times the location and view of tower bridge are amazing. Whilst the rooms are a little tired and need a refurb the hotel is very clean. All the staff are friendly and helpful and the bar restaurant on the first floor is excellent."

"AMAZING location and very friendly, helpful staff! Location couldn't be better - 4 minute walk to South Kensington Tube station. Right across from V&A museum, science museum and Natural History museum. 15 minute walk to Harrods, 10 min walk to Hyde Park. Staff is friendly and accommodating. The included breakfast is terrific! My only suggestion would be to find a way for hotel guests to use the fitness center free of charge. All in all, a terrific value for the price."

"Everything about it was excellent. The food, the staff, the cleanliness and the location were all excellent. I would stay there again."

"Excellent hotel , so close to many attractions and Charing Cross station. I loved being able to walk to Trafalgar Square to visit the amazing National Gallery in just 5 minutes!"

"The staff was very accommodating and made the difference in our stay!"

"Great stay at the citizen M as always. "