4/10 Poor
Jaime
Travelled with group
24 May 2024
Disliked: Cleanliness, amenities, property conditions & facilities
“Tern Sanctuary” not advertised large amount of birds horrible smell, online pics are VERY deceptive. Bathrooms are very small, property not kept up very worn. Shower head in ceiling was loose and hanging, sink didn’t drain. Food was horrible, no room service, fridge in room was from the 90’s and had a few soft drinks and a small bag of Doritos and a couple of Corona’s. Have to pay $157 for a cabana area unless you are a black wristband person. Time share sales people that work for hotel disguised as explaining the hotel and options when you arrive. Each time we went back through lobby we were approached and harassed to meet for a sales pitch. I kept saying no and continually pressured to have a “breakfast” it was super uncomfortable. We avoided the lobby for this reason. Most of the staff was kind but the black wristband people got preferred service everywhere.
Jaime
Stayed 5 nights in May 2024