Deluxe Quadruple Room, 2 Double Beds, Private Bathroom | Terrace/patio
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Reviews of Naj Casa Holbox

3 out of 5
Naj Casa Holbox
Calle Hernán Cortes, Entre Canane Y Lisa, Isla Holbox, QROO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 86 out of 123 reviews" "
Rating 8 - Good. 28 out of 123 reviews" "
Rating 6 - Okay. 6 out of 123 reviews" "
Rating 4 - Poor. 2 out of 123 reviews" "
Rating 2 - Terrible. 1 out of 123 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Killian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here and would highly recommend. Location is brilliant, just a 5 min walk from the ferry. The food at the hotel was really nice and you’re just around the corner from the Main Street. Staff were very friendly and helpful. They even offered us a bucket of ice for our wine (that we brought!). The pool was lovely - we spent the whole first day there. A good number of sun loungers and two outdoor beds to relax on. The bar service was brilliant too. The only negatives were that it was a little noisy - construction going on next door. We were only offered one room key and were told we would need to pay a 500mxn deposit for a second one. Also, the power/water cut out at random points during our stay. We would still highly recommend staying!
Stayed 3 nights in Feb 2024

10/10 Excellent

torrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

4/10 Poor

Brad

Travelled with family
Disliked: Staff & service
Won’t stay here again
The actual hotel is fine. This is my 4th trip to the island but my first time staying at this property. Holbox always has an issue when it rains. The streets become muddy and there will be standing water in some places. However, Naj Casa had the whole street in front of the hotel full of disgusting water knee deep. We had two rooms booked. One for myself and my wife and one for my older father. His room did not have hot water. They attempted to fix it but could not. 4 days and no hot water. They offered to move him to a room on the second floor but we needed him on the first floor because he does not navigate stair well. Finally we lost power and water in the hotel. Losing power is always an issue on the island. However when it affects being able to flush a toilet it can really cause issues.
Stayed 5 nights in Feb 2024

6/10 Okay

Verified traveller

Travelled with group
Disliked: Room comfort
Clean but not much more positive
The location of the property was not ideal. It’s off the beaten path for travelers and wasn’t easy to get to after rain with flooded roads. The property is clean and well kept. The beds barely had more than a sheet on it and there was only 1 bottle of water provided which wasn’t enough for two people to have a glass and definitely wasn’t enough for coffee. The kitchenette was a nice feature in the room and the room was clean. Breakfast wasn’t until 8 and they wouldn’t provide anything earlier for us since we had to check out earlier than 8. Overall was not impressed. Will not be returning to this property.
Stayed 1 night in Jan 2024

6/10 Okay

Laura

Disliked: Staff & service
Stayed 5 nights in Jan 2024

10/10 Excellent

shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay
Amazing and highly recommended. Very clean. Conveniently local part way between the dock and the ocean. Able to walk to most places. Would absolutely return. All the staff were excellent.
Stayed 3 nights in Nov 2023

8/10 Good

Spencer

Stayed 1 night in Dec 2023

8/10 Good

Sheldon, Toronto

Liked: Cleanliness, staff & service
Nice
Stayed 2 nights in Oct 2023

8/10 Good

Sheldon, Toronto

Liked: Cleanliness, property conditions & facilities
Excellent…however day hotel reception very bad but more than compensated by night reception
Stayed 1 night in Oct 2023

10/10 Excellent

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Rodrigo

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nearby streets full of garbage and completely flooded. Not even local ATV “taxis” dared to pass through. The hotel was very nice and clean, it’s such a pitty that the entire town is littered with garbage. I believe hotel owners and restaurants should take action over this, as it’s a terrible experience for visitors to sort your way through trash and mud-water
Stayed 2 nights in Nov 2023

10/10 Excellent

Karla

Stayed 1 night in Oct 2023

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All streets flooded, hard to get to the hotel and downtown
Stayed 2 nights in Sep 2023

8/10 Good

Waleska

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
.
Stayed 2 nights in Aug 2023

10/10 Excellent

Norma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay with my family we rent 2 rooms so clean very nice room as my brother recommend it he was a week before me i love the breakfast they cooked at the moment love the pool just a few minutes walking at the restaurants and bars and 5 min to the ferry bad thing i couldn’t stay for the 2 year anniversary they were cooking lobster 😢but see you next year for sure! And thanks for my wine! Love to stay there 😍🙏
Stayed 2 nights in Aug 2023

8/10 Good

alexandra

Great small hotel. Staff were very nice. Breakfast was delicious! Bathrooms could be cleaner. But overall this is a great place to stay on Holbox. Convenient to everything. You can walk all over.
Stayed 4 nights in Jul 2023

8/10 Good

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very small hotel. Beautiful and well kept. Service is good and staff there are very kind. We could hear dogs barking in the street even late at night, but i thing its like that on the island everyweehre. Totally recommend this cute little hotel. Close to everything. 3min away from beach and the main street with restaurants and lounges.
Stayed 5 nights in Jun 2023

10/10 Excellent

Tomas

Stayed 2 nights in Jun 2023

10/10 Excellent

Erin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Casa Naj was incredible and actually above our expectations! Location - we loved that it was so close to the town, less than 10 minutes walking. But that it was not directly in the town, as it was quiet and peaceful to sleep. Staff - they were so kind and helpful! Giving us recommendations and helping to schedule taxis and rides. Our flight was delayed, and we were chatting with the hotel on WhatsApp throughout our delays and they were helping us with transport. We are so thankful for this. Amenities - the hotel has everything you need. Was great to have a beach towel service to not need to pack a towel, but have a fresh one for the beach every day. Breakfast - the daily breakfast was quick and convinrent and very filling. The waiter staff up on the rooftop at breakfast was so nice too. Pool area - nice pool! Clean area, perfect for relaxing after a beach day in the day beds. We hope to be back to Naj one day! Hope to be back again one day!
Stayed 8 nights in Apr 2023

10/10 Excellent

Juan

Travelled with partner
El servicio fue excelente, los cuartos son muy amplios y limpios, la locación no es la mejor pero está bien. Esta como a 10 min caminando al centro y a la playa
Stayed 4 nights in Mar 2023

10/10 Excellent

Jeannine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious, the facility is small yet the pool is pleasant and with well kept furniture. The staff was lovely.
Stayed 1 night in Mar 2023

10/10 Excellent

Peggy

Stayed 4 nights in Mar 2023

10/10 Excellent

Mary Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Boutique hotel near the heart of Holbox
An amazing boutique hotel near the center of Holbox. The room was very clean and large with a small kitchen--which included a kitchen sink, fridge, and microwave. The pool was equally clean and had many chaise lounges available. The staff was super friendly and helpful. the main streets of Holbox we're within walking distance. We rented bikes though at the hotel and was able to go everywhere in the island easily. One work of warning:. Take the mud puddles seriously. They are more like quick sand. Avoid them!
Stayed 1 night in Dec 2022

8/10 Good

Sherrie

Stayed 1 night in Oct 2022

10/10 Excellent

Irma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Aug 2022

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel , Lovely staff
We stayed at hotel Naj in room 19, on the second floor, street facing for 5 days in July of 2022. The room was spacious and extraordinarily clean. There is a mini fridge, sink and very basic kitchen ware available. Bed was extremely comfortable. Our king bed had 2 pillows and a top sheet only. Daily cleaning service was provided. Our cleaning lady was Violeta and she was amazing. Definitely a highlight of my stay. Front desk staff was friendly and helpful. They arrive around 7-730 am each morning and leave about 1030ish. Happily called taxis gave restaurant suggestions and greeted up kindly as we came and went. The only drawbacks of this beautiful establishment were the location and small water heater . The location is near the ferry and a short walk to the center down a quiet street.! We, however, ended up down the beach for most of the time on the island. This was a 45 minute walk or a 5-6 minute taxi ride on some really bumpy streets. As for the water situation, the pressure was excellent but only gives you about 5 minutes of hot water. Definitely sufficient for 1 person but anyone after will be taking a cold shower . After a day spent in the heat that really wasn’t a problem for us but, definitely something to consider if you into warm showers. Overall a great stay.
Stayed 5 nights in Jul 2022

8/10 Good

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Naj Casa Holbox is a nice hotel and good value for your money. The staff were accommodating and the rooms clean and new. I was initially worried about location, but everything in Holbox is within 10 minute walk.
Stayed 2 nights in Jun 2022

8/10 Good

david

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the installations but not impressed with the surrounding areas and the proximity of the beach
Stayed 1 night in Jun 2022

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We cannot say ONE bad thing about this hotel and our stay! We walked out of another one because it was bad and were so happy to find this hotel was as close to perfect as could be. Lovely large rooms with microwave and mini fridge, spotless and restful. We will return to HolBox and we will stay here again for sure.
Stayed 2 nights in May 2022

10/10 Excellent

Chitzel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great new property, very clean and well maintained.
Stayed 1 night in Apr 2022

10/10 Excellent

aurelian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2022

10/10 Excellent

Saraana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
We booked Naj Casa as a super last minute change to our honeymoon so was not expecting great things but was very pleasantly surprised. It is a 10 min walk to beach/5 min walk to the centre which was great for us as it meant no noise at night or in the early morning. The rooms are lovely and modern and the pool area is perfect for relaxing. I have no complaints about Naj Casa we had a lovely stay and would stay again!
Stayed 4 nights in Apr 2022

10/10 Excellent

Francisco, Vero Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property!
It's so lovely here- far enough away from the party area that it's quiet, but walkable to everything. I loved the dirt/sand streets with wandering neighborhood dogs. The room was beautiful- modern decor/finishes, comfy bed & pillows, with double sliding door to the pool/courtyard area. Small outdoor space at the room has a swing and a table & chair. It's simply lovely. Front desk girl was awesome- spoke very good english, was very friendly & knowledgable. (The other front desk people seemed indifferent and weren't super friendly.) THe loaction is less than 10 minute walk from the ferry, 10 minutes to main street/restaurants & the beach. I'd definitely stay here when revisiting.
Stayed 3 nights in Jan 2022

10/10 Excellent

Raymundo

Stayed 1 night in Nov 2021

10/10 Excellent

Mirella

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad es relativamente nueva por lo que las instalaciones están completamente cuidadas al igual que la decoración y comodidades. La atención del personal es muy buena realmente son muy amables nos ayudaban en todo momento ante cualquier duda. Sin duda regresaría nuevamente
Stayed 1 night in Oct 2021
Response from Naj Casa Holbox Staff on 16 Oct 2021
Muchas gracias por sus comentarios, esperamos verles pronto !! saludos

8/10 Good

Daris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Donde esta ubicada no hay pavimento y muy inestable para caminar.
Stayed 1 night in Apr 2024

10/10 Excellent

Luis Guillermo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atencion del personal y el hotel muy bien cuidado
Stayed 8 nights in Apr 2024

2/10 Terrible

Vince

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Uns hat das Hotel überhaupr nicht gefallen. Zudem war es viel zu teuer für die schechte Leistung Wir mussten unsere Koffer mehrere Treppen zum Zimmer hochschleppen und bei Abreise runtertragen. Durch die Mosquitos im Zimmer und das Hundegebell in der Nacht haben wir kaum schlafen können. Packt ordentlich Mückenspray ein, wenn ihr hier bucht. Der Pool ist sehr sehr klein, vielleicht 4m lang und 2m breit, zum Schwimmen völlig ungeeignet. Wir waren sehr enttäuscht. Und überall Seegras an den Küsten und es stinkt extrem unangenehm. Dort geht keiner schwimmen.
Stayed 4 nights in Mar 2024

10/10 Excellent

elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Todo excelente ubicación, habitación, desayuno y el personal de 10. Solo la calle de afuera es medio complicada para caminar por las piedras
Stayed 2 nights in Apr 2024

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En cuanto atención, amenidades y alimentos todo perfecto.
Stayed 4 nights in Feb 2024

8/10 Good

Anton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schönes Hotel in einer ruhigen Lage, ca. 7 Gehminuten bis ins Zentrum und 10 Gehminuten bis zum Strand. Sehr sauber und auf Grund weniger Zimmer ist das Hotel nicht überlaufen. Ein Minuspunkt waren die großen Wasserpfützen vor dem Hotel. Im Großen und Ganzen aber ein empfehlenswertes Hotel.
Stayed 4 nights in Feb 2024

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Commis à la réception accueillant, personnels polis, les chambres sont spacieuses et très propres.
Stayed 2 nights in Feb 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
top Unterkunft, Laden auch gleich um die Ecke um sich mit “Getränken” einzudecken
Stayed 3 nights in Feb 2024

10/10 Excellent

Marko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Súper recomendable, limpio y accesible
Stayed 2 nights in Jan 2024

6/10 Okay

Louise

Liked: Cleanliness
Disliked: Staff & service
Good hotel not the best service
Naj Casa Hotel is a ok hotel. It is clean and it has all the necessities. However, the service is very poor. They dont really respond you when you text them. Also, one of the staff members (guy working in the morning), was very rude. I was almost afraid of asking him anything because he would never help me. He wouldnt even let me switch my beach towel until every 3. day depsite that it has been raining non stop. Basically he wouldnt help with anything even when I lost my credit card and tried to charge me extra for the hotelroom key. However, the two other staff members working there were really nice and helpfull. Also the cleaning service was super + also very nice! + the people working in the breakfast restaurant was also very.
Stayed 7 nights in Jan 2024

4/10 Poor

Marisa

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Dec 2023

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó que es un lugar y tranquilo, seguro y con muy buena atención por parte de todos los empleados. Lo que no me gustó es que la alberca cierra muy temprano 8pm y que la planta de luz funcionó muy poco.
Stayed 2 nights in Dec 2023

10/10 Excellent

Edgardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio y agradable el hotel, buen servicio, lo que no me gusto las calles muy descuidadas.
Stayed 1 night in Dec 2023

10/10 Excellent

Martine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel neuf très jolie et très propre literie très confortable grande chambre avec petit coin cuisine jolie jardin le seul bémol le petit déjeuner qui était compris est décevant pourquoi distinguer le petit déjeuner compris et ceux qui ne l on pas
Stayed 2 nights in Nov 2023