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Reviews of Mis Sueños Holbox

2.5 out of 5
Mis Sueños Holbox
56, Calle Gonzalo Guerrero x Pargo, Isla de Holbox, Isla Holbox, QROO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 64 out of 95 reviews" "
Rating 8 - Good. 21 out of 95 reviews" "
Rating 6 - Okay. 6 out of 95 reviews" "
Rating 4 - Poor. 2 out of 95 reviews" "
Rating 2 - Terrible. 2 out of 95 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Reyna Chable on 5 Sept 2023
Estimado Eric, agradecemos el tiempo tomado en evaluarnos, esperamos tu estancia haya sido placentera, recibe un cordial saludo de parte de equipo de mis sueños Holbox

6/10 Okay

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel was cute and the staff was very friendly and helpful. However, the hotel was under construction and it was noisy during the day and you could not relax since the workers would be walking back and forth. The pool would get dirty, and should be clean often. The beach is about six blocks away and it’s far of a walk.
Stayed 3 nights in Mar 2023
Response from Reyna Chable on 21 May 2023
Dear Elizabeth, we appreciate your comments, it is our pleasure to inform you that we have finished the works, as far as the distance from the beach is, we are a 7-minute walk away, not to mention that the distances on the island are minimal, and our location helps us to be in a quiet area and away from the noise of bars, we hope you can visit us againreceives a warm greeting

10/10 Excellent

Jose de Jesus

Stayed 4 nights in Feb 2023
Response from Reyna Chable on 6 Mar 2023
Jose de Jesus, es un gusto poder visualizar tu puntuación, esperamos verte de nuevo para disfrutar de la isla y el hotel.recibe un cordial saludo

8/10 Good

Hugo

Response from Reyna Chable on 6 Mar 2023
Estimado Hugo, agradecemos tu calificación.Esperamos verte de nuevo :)recibe un cordial saludo

10/10 Excellent

vincenzo, RALEIGH

Stayed 2 nights in Jan 2023
Response from Reyna Chable on 6 Mar 2023
Dear Vicenzo, it is a pleasure to see your rating for the hotel and to know that you had an incredible stay, we hope to have your visit again, receive a cordial greeting

10/10 Excellent

CLAUDIO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and staff was excellent, staff made everything possible to make our stay as pleasant as possible considering bad weather conditions. It was raining since the day before, streets flood badly, specially around the hotel which made it hard to get transportation or to walk to center of town. Because of bad weather we didn’t do any water activities. Other than that hats off to staff.
Response from Reyna Chable on 6 Mar 2023
Dear Claudio, it is a pleasure to read your comments, one of our main objectives is to make our guests feel at home, we regret that the weather conditions were not favorable during your stay, we hope you can visit us in the future and enjoy the charms from Holbox.best regards

8/10 Good

Erika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was wonderful Reyna was very helpful and friendly. The directions to the location are very confusing and guest need to know that they need water shoes or rain boots since their is a massive amount of puddles on the island. Walking to downtown is about 20 minutes with puddles on the road.
Stayed 2 nights in Nov 2022
Response from Reyna Chable on 6 Mar 2023
Dear Erika, we appreciate your comment. It is very important to know that the staff's efforts are not in vain.I received a cordial greeting

10/10 Excellent

Lida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

10/10 Excellent

Lauren

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is so lovely. Reina is the best host and was super helpful with so many island recommendations for food, bars etc. she was super friendly and the room is perfect size. I would not hesitate to go back- was brilliant.
Stayed 2 nights in Apr 2022

2/10 Terrible

Jessica

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not what expect family hanging like thei live there hamac was broken breakfast horrible bugs all over the place
Stayed 4 nights in Jul 2021
Response from Reyna Chable on 13 Mar 2022
Hello Jessica, We are sorry that you did not have such a good time, we are constantly looking for opportunities to improve, we hope to have you back very soon and you can improve your expectations receives a warm greeting

8/10 Good

Karla

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022
Response from Reyna Chable on 14 Mar 2022
Gracias por tu evaluación Karla, esperamos tenerte pronto nuevamente.

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect Hotel for resting. Little far from the centrer but very good overall. Delicious breakfast
Stayed 2 nights in Jan 2022
Response from Reyna Chable on 13 Mar 2022
Hello Cesar, It makes us very happy to read that you liked staying with us, we look forward to seeing you very soon

8/10 Good

Javier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well appointed house! Our family of six was very comfortable with the 3 bedrooms. Thank you Salvador for being always available to answer our questions and your recommendations.
Stayed 4 nights in Dec 2021

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely small hotel in the quieter part of town which I liked. Ten minute walk to the main square. Rooms were clean and there was a nice little pool. The team were welcoming and I would stay again.
Stayed 6 nights in Dec 2021

10/10 Excellent

Andres

Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel on island
The staff here is excellent. Kind, attentive and consistent with quality. I actually didn’t have the best trip on island but this little gem made up for it. Jessica’s an incredible manager that property owners are lucky to have❤️🌟🌟🌟🌟🌟
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice with good vibes. The staff is super friendly and helpful. Rooms are quite big and clean. The hotel is not located super close to all the activities but it’s an advantage because you can enjoy the relax atmosphere there.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very quit , nice, clean,
Stayed 1 night in Jul 2021

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
“Mis Sueños” became true!
We loved it!! Just beautiful Great breakfast
Stayed 1 night in Jul 2021

10/10 Excellent

regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

10/10 Excellent

Phil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Lovely hotel. Exceptionally clean. Quiet location. Nice pool. Very friendly staff. Very tasty breakfast. Nothing bad to say about this place at all. Jessica and Chris were very friendly. I would recommend this place to anyone.
Stayed 3 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service excellent all
Stayed 2 nights in May 2021

10/10 Excellent

Crystal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service! The place is super clean and the front desk ladies were extremely helpful and polite. I would stay again without hesitating.
Stayed 2 nights in Jan 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpfully employess!! Beautiful garden with swimming pool, hammocks and super tasty breakfast!
Stayed 2 nights in Jan 2021

10/10 Excellent

Francis

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel stay in Mexico!! Hidden Gem
This was the best stay of my entire trip. The hotel itself is extremely clean, the breakfast is amazing, the staff are very helpful and friendly. In particular, Jessica, Yanira, Rodrigo and Victor ensured me and my friend had the best experience possible. They helped us arrange taxis to various tourist sites, provided great information and made us feel like being at home. I will definitely come back this year and will stay even longer. Thank you guys for the amazing experience!!
Stayed 5 nights in Jan 2021

10/10 Excellent

Aleric

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little sunshine
Appeared to be a new hotel, small 8 room hotel with nice pool and very friendly/helpful staff. Hotel was beautiful and convenient to the ferries. Will stay again!!!
Stayed 2 nights in Jan 2021

4/10 Poor

Joshua daniel

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 2 nights in Jan 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value in Holbox.
Amazing Place! 10/10. Great service by the employees. You will not regret booking here.
Stayed 1 night in Dec 2020

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2020
Response from Capital O Hotel Mis Sueños Holbox on 8 Sept 2020
Agradecemos tu visita y que te tomaras el tiempo de evaluarnos, nos complace saber que disfrutaste de tu estancia con nosotros. Esperamos que pronto nos visites nuevamente.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The WI-FI only works in the lobby and maybe reaches room one since its the closest. The hotel was relatively new and clean had a nice pool and good breakfast. This was a great place to stay with amazing A/C which is definitely needed.The only nad thing was the WI-FI
Stayed 1 night in Jul 2020
Response from Capital O Hotel Mis Sueños Holbox on 8 Sept 2020
Hello! Sorry for the problems you faced. We have taken note of your comments and we guarantee you an amazing stay next time. Have a nice day ahead. Regards!

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar tranquilo muy bonito bonita alberca y el personal muy amable. Pensé que estaba algo retirado pero realmente está bien ya que holbox es muy pequeño.
Stayed 2 nights in Apr 2024

8/10 Good

Emmanuelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

carlos

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Genial todo
Stayed 1 night in Sep 2023

4/10 Poor

Diana

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Las instalciones limpias y comodas en general. Habitaciones pequeñas. El servicio del personal deja que desear. Aunque la isla es pequeña, el hotel se encuentra en la periferia y los taxis no te quieren dar el servicio cuando estas fuera y deseas regresar.
Stayed 1 night in Apr 2023
Response from Reyna Chable on 14 Apr 2023
Hola Diana, lamentamos leer que tu estancia no fue de la mejor, sin embargo contamos con un reglamente en el que solo pueden estar 4 personas máximo por habitación para estar cómodos, es la misma situación con el servicio de taxis, solo pueden llevar máximo 4 personas incluyendo niños, lamentamos que no los hayan querido traer hasta el hotel, sin embargo ese fue el motivo, que eran más de 4, nosotros hicimos la excepción porque ya estaban en la isla y toda estaba prácticamente llena, sin embargo es importante mencionar cuando en una reservación de 4 van a llegar más para no tener este tipo de situaciones.recibe un cordial saludo

10/10 Excellent

PHILIPPE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très joli petit hôtel à 10 min à pied du ferry et du centre ce qui permet d'être au calme sans être trop excentré. Jolie petite piscine et pdj inclus.
Stayed 2 nights in Feb 2023
Response from Reyna Chable on 6 Mar 2023
Dear Philippe, it is a pleasure to know that you had an incredible stay, we hope to be able to count on your visit again, receive a cordial greeting

10/10 Excellent

Isabelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Reyna Chable on 6 Mar 2023
Querida Isabelle, agradecemos tu puntuación y esperamos tenerte de regreso próximamente.recibe un saludo

8/10 Good

Maria

Travelled with partner
Liked: Staff & service, property conditions & facilities
La alberca es muy linda
Stayed 2 nights in Feb 2023
Response from Reyna Chable on 6 Mar 2023
Querida María, agradecemos tu comentario y esperamos verte de nuevo por nuestras instalaciones. recibe un cordial saludo

10/10 Excellent

Aranza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es muy bonito, es cómodo y el personal muy amable 🥰 todo súper, solo que si está un poco retirado de la playa y las bicicletas les falta mantenimiento pero nos gustó quedarnos aquí ✨
Stayed 4 nights in Feb 2023
Response from Reyna Chable on 6 Mar 2023
Querida Aranza, es un gusto leer que tu familia y tu tuvieron una grata experiencia con nosotros, constantemente estamos mejorando todas las ventanas de oportunidad que se nos presentan, esperamos tenerte de visita de nuevo.recibe un cordial saludo

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

8/10 Good

Jocelyne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L’hôtel est très bien mais l’environnement est désolant

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sympa
L’hôtel est sympa, belle piscine petit déjeuner un peu léger mais il est bon. Le personnel est discret et gentil. Attention simplement a l’arrivé on nous demande de payer en cash, pour la carte c’est 5% de plus.
Stayed 3 nights in Nov 2022

10/10 Excellent

Stephanie Yazbeck

Stayed 3 nights in Nov 2022

6/10 Okay

CHUN SUK

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hay much luido dell día por la construcción del segundo piso. Pero los servidores son muy buenos
Stayed 2 nights in Sep 2022

10/10 Excellent

Austin Alef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En general el hotel es muy cómodo, desde el lobby es muy agradable, hay un columpió muy lindo. El hotel queda muy cerca del ferry, a 3 o 4 calles, sin problemas uno puede llegar caminando con poco equipaje. Me hizo favor de atender un joven que se llama Mizraim y muy amable en todo momento, lo mejor... Resuelve lo que se requiere, ahí mismo rentan bicicletas y hay facilidad para contratar tours, su servidor realizó el de la bioluminiscensia y es genial. El desayuno incluído es muy bueno, el sazón de la señora es muy bueno y muy atento también el joven José. Del hotel al centro han de ser 8 minutos caminando y ponle 3 más a la playa... No es necesario rentar los carritos de golf (taxi). En general mi estancia fue genial... Estuve 3 noches y fui muy feliz en esos días. Ampliamente recomendable!!! 😊
Stayed 1 night in Sep 2022

2/10 Terrible

Yesilkaya

Stayed 1 night in Aug 2022

8/10 Good

GABRIELA DE LA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones muy bonitas solo que el Minisplit está muy viejo y enfriaba muy poco.
Stayed 1 night in Aug 2022

10/10 Excellent

Israel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena experiencia, el hotel es pequeño, pero eso permite la cercanía con las personas que trabajan ahí. Mención especial para Reina de la administración y Jesús de la cocina.
Stayed 2 nights in Aug 2022

10/10 Excellent

christian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon séjour
Beau sejour. Manque de la pression à la douche et de l'eau chaude. Personnel très agréable. Je recommande l'établissement.
Stayed 4 nights in Jul 2022