Search Hotels Near Hanley Park, Stoke-on-Trent

"Lovely hotel, nice clean rooms with everything you need for an overnight or longer stay. Complete with the polite and courteous staff this made for an overall great experience. "

"We stayed there for ten days and the staff were wonderful and very helpful anytime we needed help with taxis, etc. and the breakfast was always good. "

"The whole experience from start to finish was amazing. Friendly staff met us at reception, when checked in we received warm cookies which were to die for. We had 4 children with us and they had a lovely time. The room was beautiful and plenty big enough for us all. We had breakfast included which was excellent although a little early for us but that was because we had to leave. Would highly recommend and would definitely stay again."

"This is a rather strange property. The building itself has lots of lovely heritage features, giving a good initial experience. Our first room, a 1br suite was themed for the titanic. I don’t mean this in a “it was a disaster and he’s trying to be funny” kind of way, I mean it litteraly was themed for the titanic, pictures of the ship sinking on the walls and cushions of the captain’s face on the bed, as well as newspapers and other memorabilia. Although I understand the captain has a local connection, I can’t help but think this is a bizarre choice for a room theme - it’s more macabre than romantic. Oh, and on a total commitment to its theme, it leaked on the first night, seeing us moved to a less disturbing but still oddly themed room with a Scottish style tartan feature wall and deer/highland cows dressed in suits. The staff were amazing and attentive however, always lots of smiles and friendly, however one odd was that the bar worker was untrained, on his second night, and being supervised by someone who was also untrained on the bar. I appreciate you have to start somewhere, but both staff members struggled to understand the POS and I could only but wonder why his training was not being done by a bar staff member. Breakfast was mostly good, fried eggs are on the buffet, and a request for poached eggs was filled with a smile by a very cheerful chef. The gym/pool was a £5 up charge not disclosed in the hotel description."

"Check-in was at 3pm. No details regarding check-in were sent prior to the check-in. I called many times seeking information but was told that the information would be provided to me at 3pm however no details were sent. @4pm l was still chasing for the details. At around 4:30pm thats when they decided to tell me that the place wasn't ready and the cleaners hadn't been around to clean. The most frustrating thing is that they could have apologised and gave me a heads up than for me to travel then having to wait. In addition l had a night shift in stoke and my plan was to check in at 3 then sleep for 2hours before going to work but this was not made possible for me. They decided to give me the keypad code after they told me the place wasn't ready. l waited an hour for the cleaners to show up. The place wasn't ready till after 6pm. l literally managed to change and go to work without sleeping after travelling the whole day. l never got any apologies or whatsoever, although l had informed them about me going to work. The day of the checkout l asked for late check out because on check in the property wasn't made available to me till 3hours later of the original time. Therefore l wanted 3 hours added to the checkout time. They ignored me my messages on whatsapp although they read them. Worst place ever! "

"My stay was absolutely excellent. It was well placed with lovely amenities. It was clean and had a spacious and comfortable feel. I would 100% book again in the future when visiting the area."

"Was a nice hotel for the price did the job"