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Premium bedding, minibar, in-room safe, individually decorated
Premium bedding, minibar, in-room safe, individually decorated
Premium bedding, minibar, in-room safe, individually decorated
Premium bedding, minibar, in-room safe, individually decorated

Guest reviews

4.7/5 Exceptional
1,000 reviews
Guests rated this property 4.8/5 for cleanliness.

Popular amenities

Free WiFi
Breakfast included
Air conditioning
Spa
Restaurant
Gym

Cleaning and safety practices

Cleaned with disinfectant
Contactless check-in
Hand sanitizer provided

Map

Explore the area

Popular LocationThe Rows of Chester1 min walk
Popular LocationEastgate Clock1 min walk
Popular LocationChester Cathedral3 min walk
AirportManchester (MAN)46 min drive

Choose dates to view prices

  • Classic Double Room

    4.7/5 guest room rating

    Room amenities

    • 269 sq ft
    • Sleeps 2
    • 1 Queen Bed
    More detailsClassic Double Room
  • Deluxe Room

    4.7/5 guest room rating

    Room amenities

    • 269 sq ft
    • Sleeps 2
    • 1 King Bed OR 2 Single Beds
    More detailsDeluxe Room
  • Executive Room

    4.7/5 guest room rating

    Room amenities

    • Sleeps 2
    • 1 King Bed OR 2 Single Beds
    More detailsExecutive Room
  • Superior Double Room

    5/5 guest room rating

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More detailsSuperior Double Room
  • Suite

    4.2/5 guest room rating

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More detailsSuite

About this area

Chester

Located in Chester, The Chester Grosvenor is in the city centre and near a train station. Chester Cathedral and Chester City Walls are notable landmarks, and some of the area's popular attractions include Chester Zoo and Blue Planet Aquarium. Chester Roman Gardens and The Ice Cream Farm are also worth visiting. Spend some time exploring the area's activities, including golfing. Our guests love the hotel's location for the sightseeing.

Visit our Chester travel guide
Map
Popular Location

What's nearby

  • The Rows of Chester - 1 min walk
  • Eastgate Clock - 1 min walk
  • Chester Town Hall - 3 min walk
  • Chester Cathedral - 3 min walk
  • Roman Amphitheatre - 5 min walk

Getting around

  • Chester Station - 13 min walk
  • Manchester (MAN) - 46 min drive

Restaurants

  • Simon Radley Fine Dining — 1 min walk
  • La Brasserie — 1 min walk
  • Boot Inn - 2 min walk
  • Chef's Table - 2 min walk
  • Urbano32 - 3 min walk

About this property

The Chester Grosvenor

5-star luxury hotel, walk to Chester Racecourse
This smoke-free hotel features 2 restaurants, a full-service spa and a fitness centre. Free continental breakfast and free WiFi in public areas are also provided. Additionally, a bar/lounge, a coffee shop/café and a sauna are on-site. All 80 individually decorated rooms feature free WiFi and 24-hour room service. Thoughtful touches include bathrobes and slippers, and guests will also find minibars and LED TVs.
The Chester Grosvenor offers 80 forms of air-conditioned accommodation with minibars and a safe. Each accommodation is individually furnished and decorated. Beds feature premium bedding. LED televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and blackout curtains. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a sauna and a fitness centre.
Grosvenor Spa has massage/treatment rooms. Services include deep-tissue massages, facials, body wraps and body scrubs. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking: GBP 10.00 per night
  • Valet parking: GBP 20.00 per night
  • Parking height restrictions apply
  • Limo/town car service

Food and drink

  • Free continental breakfast available daily
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness centre
  • Full-service spa
  • Sauna
  • Steam room

Family friendly

  • Cots/infant beds (surcharge)
  • Dry-cleaning service
  • In-room childcare (surcharge)
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • Italian
  • Polish

Business services

  • Meeting rooms

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Cots/infant beds (surcharge)
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Shower/bathtub combination

Entertainment

  • TV/satellite channels
  • LED TV
  • Premium channels

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in time starts at 3 PM
Express check-in

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property is closed between 01 January and 10 January.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 35 per night.
Cots (infant beds) are available for GBP 17.50 per stay

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: GBP 200.00 per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Self-parking fee: GBP 10.00 per night
  • Valet parking fee: GBP 20.00 per night
  • Crib (infant bed) fee: GBP 17.50 per stay
  • Rollaway bed fee: GBP 35 per night
  • Facilities fee: GBP 35.00 per accommodation, per day and includes use of: sauna; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Personal protective equipment, including masks and gloves, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests
Contactless check-in and contactless check-out are available
Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service
The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitisation guidelines
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Chester Grosvenor Hotel
Chester Grosvenor
The Chester Grosvenor Hotel Chester
The Chester Grosvenor Hotel
The Chester Grosvenor Chester
The Chester Grosvenor Hotel Chester

Frequently asked questions

Can I cancel my reservation for free at The Chester Grosvenor and receive a full refund?
Yes, The Chester Grosvenor offers free cancellation on select room rates, because flexibility matters! Please refer to The Chester Grosvenor cancellation policy on our site for more details about any exclusions or requirements.
Is The Chester Grosvenor pet-friendly?
No, pets are not allowed at this property.
How much is parking at The Chester Grosvenor?
Self-parking is available for GBP 10.00 per night. Valet parking is available for GBP 20.00 per night.
What time is check-in at this property?
Check-in begins at 3 PM.
What time is check-out at this property?
Checkout is at noon.
Where is The Chester Grosvenor located?
Located in the heart of Chester, this luxury hotel is steps from The Rows of Chester and Chester Cathedral. Chester Racecourse and Chester City Walls are also within 10 minutes. Chester Station is 13 minutes by foot and Bache Station is 29 minutes.

Guest reviews

Overall score and ratings for The Chester Grosvenor

4.7
Exceptional
5 - Excellent
747
4 - Good
188
3 - Okay
48
2 - Mediocre
13
1 - Poor
4
4.8
Cleanliness
4.7
Service and Staff
4.5
Amenities
4.6
Property condition

1/5

  • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Waste of money and service terrible

This hotel is a joke. We stayed for business. I told a shower and the towel had blood stains all over it. I took picture and rand reception. I waited for over 3 weeks and every time I call they say that the complaints manager will call me. To no reply. Not worth the money. For that amount of money it should be checked. Stayed in Chester before and would compare them below the Chester quarterz.!customer service is a joke. Don’t waste your money and avoid this place.

Stayed 1 night in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Mar 2020

3/5

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

High expectation. Building architecturally wonderful. Very poo admin errors e.g. communication between staff lacking, no newspaper one day, accounts error. We'reused to Michelin level meals - this was satisfactory quality but not value-wise.

Stayed 3 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic. However the shower door

Stayed 1 night in Mar 2020