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Borough Arms Hotel

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Iron/ironing board, free WiFi, bed sheets
Iron/ironing board, free WiFi, bed sheets
Iron/ironing board, free WiFi, bed sheets
Iron/ironing board, free WiFi, bed sheets

Overview of Borough Arms Hotel

Borough Arms Hotel

3 out of 5

3.6/5 Good

Guests rated this property 3.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Restaurant
  • Breakfast available
  • Business services
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Explore the area

  • Popular LocationLoomer Road Stadium3 min drive
  • Popular LocationRoyal Stoke University Hospital4 min drive
  • Popular LocationApedale Community Country Park4 min drive
  • AirportManchester (MAN)37 min drive

Choose dates to view prices

About this area

Newcastle-Under-Lyme

Borough Arms Hotel is located in Newcastle-Under-Lyme. Trentham Gardens and Apedale Community Country Park reflect the area's natural beauty and area attractions include Trentham Monkey Forest and Dorothy Clive Garden. Biddulph Grange Garden and St Giles Catholic Church are also worth visiting.
Popular Location

What's nearby

  • Loomer Road Stadium - 3 min drive
  • Royal Stoke University Hospital - 4 min drive
  • Apedale Community Country Park - 4 min drive
  • Keele University - 6 min drive
  • The Potteries Museum and Art Gallery - 7 min drive

Getting around

  • Longport Station - 5 min drive
  • Manchester Airport (MAN) - 37 min drive

Restaurants

  • Ostler Restaurant — 1 min walk
  • Gladstone Lounge Bar — 1 min walk
  • Milehouse Fish Bar - 6 min walk
  • Pizza Hut Delivery - 7 min walk
  • Koh-i-Noor - 18 min walk

About this property

Borough Arms Hotel

3-star hotel with restaurant and bar/lounge
Along with a restaurant, this smoke-free hotel has a bar/lounge and dry cleaning. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk and express check-out are on-site. All 40 rooms provide in-room free WiFi, room service and LCD TVs. Coffee makers and free toiletries are among the other amenities available to guests.
Borough Arms Hotel offers 40 forms of accommodation with coffee/tea makers and free toiletries. LCD televisions are featured in guestrooms. Guests can surf the web using complimentary wireless Internet access. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Full breakfast available for a fee weekdays 7:00 AM–9:00 AM: GBP 7.50 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Family friendly

  • Laundry facilities

Conveniences

  • Banquet hall
  • Free newspapers in reception
  • Front-desk safe
  • No lifts

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Upper floors only accessible by stairs
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer (on request)

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker

More

  • Iron/ironing board (on request)
  • Mobile key entry

Similar properties

See similar properties

Policies

Check-in

Check-in from 1:00 PM - 4:00 AM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: GBP 7.50 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

Property is also known as

Borough Arms Hotel Hotel
Borough Arms Hotel
Borough Arms Hotel Newcastle-Under-Lyme
Borough Arms Newcastle-Under-Lyme
Borough Hotel
Borough Arms Hotel Newcastle-Under-Lyme
Borough Arms Hotel Hotel Newcastle-Under-Lyme

Frequently asked questions

3.6
Good
Rating 5 - Excellent. 17 out of 87 reviews
5 - Excellent 20%
Rating 4 - Good. 36 out of 87 reviews
4 - Good 41%
Rating 3 - Okay. 17 out of 87 reviews
3 - Okay 20%
Rating 2 - Poor. 12 out of 87 reviews
2 - Poor 14%
Rating 1 - Terrible. 5 out of 87 reviews
1 - Terrible 6%

3.5/5

Cleanliness

4.0/5

Staff & service

3.6/5

Amenities

3.2/5

Property conditions & facilities

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel , staff are polite very helpful,rooms cosy warm , loads of towels, this is my fourth stay......... aussie roy
Stayed 7 nights in Aug 2020

2/5 Poor

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Scary night and unempathetic service
Very disappointed with our experience with Borough Arms Hotel. We had booked to stay for a week but after a scary first night listening to a loud group of drunk people being lairy outside our rooms, we decided we would be more comfortable moving ourselves (and the expensive equipment that was locked in our vans in the unsecure car park) to another hotel. Rather than understanding our discomfort and giving us a refund for the remaining nights of the booking, the Hotel Director instead insisted that it was our own choice to move for a reason that was no fault of theirs and that they would therefore not be refunding the money. While I admit that I should have done better research into the safety of the area, the complete lack of empathy for the wellbeing of the guests who were unable to sleep through fear was extremely upsetting. Eventually the Director did decide to give us a part refund, but still kept the value of three nights (for 7 rooms), only 1 night of which we used. Considering the distress that our guests went through on the first night, we should arguably have been refunded for all of the nights, and we've parted with Borough Arms Hotel feeling extremely cheated.
Stayed 4 nights in Aug 2020

1/5 Terrible

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fawlty Towers minus the jokes
Stayed 3 nights in Feb 2020

4/5 Good

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent nights sleep and great breakfast here
Stayed in annexe. Was warm and comfy. Staff were friendly. Breakfast was first class full English. Good price. No complaints at all
Stayed 1 night in Feb 2020

4/5 Good

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020