Title: Crown Hotel Stone Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Crown Hotel Stone Hotel with a restaurant, in the vicinity of Trentham Gardens ![Lounge](https://images.trvl-media.com/lodging/19000000/18360000/18358600/18358532/46f10fbc.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Meeting facility](https://images.trvl-media.com/lodging/19000000/18360000/18358600/18358532/fd9a34ac.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/19000000/18360000/18358600/18358532/b17d489a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Grand Suite | Living area | 32-inch Smart TV with digital channels, Netflix, streaming services](https://images.trvl-media.com/lodging/19000000/18360000/18358600/18358532/1ca3f903.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Executive Twin Room, 2 Single Beds, Annex Building | 1 bedroom, Frette Italian sheets, premium bedding, pillow-top beds](https://images.trvl-media.com/lodging/19000000/18360000/18358600/18358532/ab22ab36.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located near World of Wedgwood and Trentham Gardens, Crown Hotel Stone offers a charming atmosphere with a fireplace in the lobby, Hollands Restaurant for lunch and dinner, and a bar. Unwind with coffee/tea in the lobby or enjoy free self parking while staying connected with free in-room WiFi; previous guests have praised the helpful staff. 6.8 ## Popular amenities - - 24/7 front desk - Bar - Parking available - Breakfast available - Free WiFi ## Room options ### Check availability for these dates Tonight [Oct 23 - Oct 24](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-23&endDate=2025-10-24&selected=18358532&PinnedHotelID=18358532&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-23&endDate=2025-10-24&selected=18358532&PinnedHotelID=18358532&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 24 - Oct 25](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-25&selected=18358532&PinnedHotelID=18358532&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-25&selected=18358532&PinnedHotelID=18358532&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 24 - Oct 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=18358532&PinnedHotelID=18358532&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=18358532&PinnedHotelID=18358532&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 31 - Nov 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=18358532&PinnedHotelID=18358532&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=18358532&PinnedHotelID=18358532&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 5 of 5 rooms ![Executive Double Room, 1 King Bed, Annex Building | 1 bedroom, Frette Italian sheets, premium bedding, pillow-top beds](https://images.trvl-media.com/lodging/19000000/18360000/18358600/18358532/807f497e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Double Room, 1 King Bed, Annex Building ### Highlights Heating Smart TV Pillow menu Separate bedroom Pillow-top bed Frette Italian bed sheets Premium bedding Private bathroom - City view - Sleeps 2 - 1 King Bed ![Executive Twin Room, 2 Single Beds, Annex Building | 1 bedroom, Frette Italian sheets, premium bedding, pillow-top beds](https://images.trvl-media.com/lodging/19000000/18360000/18358600/18358532/ab22ab36.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Twin Room, 2 Single Beds, Annex Building ### Highlights Heating Smart TV Pillow menu Separate bedroom Pillow-top bed Frette Italian bed sheets Premium bedding Private bathroom - City view - Sleeps 2 - 2 Single Beds ![1 bedroom, Frette Italian sheets, premium bedding, pillow-top beds](https://images.trvl-media.com/lodging/19000000/18360000/18358600/18358532/11af1aed.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room ### Highlights Heating Smart TV Pillow menu Separate bedroom Pillow-top bed Frette Italian bed sheets Premium bedding Private bathroom - City view - Sleeps 2 - 1 Double Bed ![1 bedroom, Frette Italian sheets, premium bedding, pillow-top beds](https://images.trvl-media.com/lodging/19000000/18360000/18358600/18358532/11af1aed.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Quadruple Room, 1 Bedroom ### Highlights Heating Smart TV Pillow menu Separate bedroom Pillow-top bed Frette Italian bed sheets Premium bedding Private bathroom - City view - Sleeps 4 - 2 Queen Beds ![Grand Suite | 1 bedroom, Frette Italian sheets, premium bedding, pillow-top beds](https://images.trvl-media.com/lodging/19000000/18360000/18358600/18358532/c7652f7c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Suite ### Highlights Heating Smart TV Pillow menu Premium bedding Separate bedroom Pillow-top bed Frette Italian bed sheets Private bathroom - 1 bedroom - City view - Sleeps 2 - 1 King Bed and 1 Double Sofa Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FStone-Hotels-Crown-Hotel-Stone.h18358532.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FStone-Hotels-Crown-Hotel-Stone.h18358532.Hotel-Information) ## About the area Stone is home to Crown Hotel Stone. World of Wedgwood and Kings Hall are cultural highlights, and some of the area's popular attractions include Trentham Monkey Forest and Waterworld. Enjoy an event or a match at Fenton Manor Sports Complex, and consider making time for Alton Towers—a top attraction that's not to be missed. [Visit our Stone travel guide](https://www.expedia.co.uk/Stone.dx603245) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C52.90205%2C-2.14738&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=PeWBXGeFNHcMVkv4tAgoDazEfB4=) 38 High Street, Stone, England, ST15 8AS ### What's nearby - Trentham Monkey Forest - 8 min drive - 4.9 miles - Trentham Gardens - 8 min drive - 4.8 miles - World of Wedgwood - 8 min drive - 4.4 miles - Staffordshire University - 13 min drive - 9.3 miles - Alton Towers - 28 min drive - 18.2 miles ### Getting around - Stone Station - 11 min walk - East Midlands Airport (EMA) - 64 min drive ### Restaurants - ‪The Borehole - ‬14 min walk - ‪Poste of Stone (Wetherspoon) - ‬2 min walk - ‪The Wayfarer - ‬17 min walk - ‪BEAR Stone - ‬1 min walk - ‪The Royal Exchange - ‬4 min walk ## About this property ### Crown Hotel Stone Hotel near Trentham Monkey Forest Located close to World of Wedgwood and Trentham Gardens, Crown Hotel Stone provides a coffee shop/cafe, a fireplace in reception and a bar. The on-site restaurant, Hollands Restaurant, offers lunch and dinner. Stay connected with free in-room WiFi. Other perks at this hotel include: - Continental breakfast (surcharge), self-parking (surcharge) and coffee/tea in reception - A reception hall, meeting rooms and wedding services - Smoke-free property, a 24-hour front desk and a banquet hall - Guest reviews give top marks for the helpful staff Room features All guest rooms at Crown Hotel Stone include comforts, such as premium bedding and pillow menus, as well as amenities, such as free WiFi. Other conveniences in all rooms include: - Frette Italian sheets and pillowtop mattresses - Bathrooms with showers and free toiletries - 32-inch Smart TVs with Netflix, streaming services and digital channels - Wardrobes/cupboards, LED light bulbs and electric kettles ## Similar properties ![Front of property](https://images.trvl-media.com/lodging/1000000/530000/527900/527814/0e6b7e66.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Stone House Hotel Stone - Pool - Parking included - Free WiFi - Restaurant 8.2 Very good 969 reviews £107 includes taxes & fees 4 Nov - 5 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=527814&PinnedHotelID=527814&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/440000/436100/436055/3514da0e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Express Stoke On Trent by IHG Stoke-on-Trent - Breakfast included - Pet-friendly - Free WiFi - Restaurant 8.4 Very good 1,000 reviews £54 includes taxes & fees 9 Nov - 10 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=436055&PinnedHotelID=436055&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Twin Room | Iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/116000000/115130000/115123500/115123499/d673cd10.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Tollgate Hotel Stoke-on-Trent - Parking included - Free WiFi - Business services - 24/7 front desk 5.4 13 reviews £55 includes taxes & fees 26 Oct - 27 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=115123499&PinnedHotelID=115123499&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/114000000/113590000/113589000/113588904/c2671da2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Crown Hotel Stoke-on-Trent - Parking included - Free WiFi - Housekeeping - 24/7 front desk 3.8 36 reviews £40 includes taxes & fees 9 Nov - 10 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=113588904&PinnedHotelID=113588904&HadPinnedHotel=true®ionId=-1&adults=2) ![Serves lunch and brunch](https://images.trvl-media.com/lodging/26000000/25690000/25685500/25685439/d7e283fc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Upper House Stoke-on-Trent - Breakfast included - Parking included - Free WiFi - Restaurant 9.4 Exceptional 296 reviews £96 includes taxes & fees 6 Nov - 7 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=25685439&PinnedHotelID=25685439&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Secured parking on site (GBP 6 per day) ### Food and drink - Daily continental breakfast available 8:00 AM to 10:00 AM for a fee: GBP 6.95 per person - A bar/lounge - A coffee shop/cafe - A restaurant - Coffee and tea in common areas ### Restaurants on site - Crown Cafe - Hollands Restaurant ### Conveniences - 24-hour front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Housekeeping (on request) - Wedding services ### Business services - Meeting rooms ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No lift - Stair-free path to entrance - Well-lit path to entrance ### More - At least 80% lighting from LEDs - At least 80% of food locally-sourced - Ballroom - Banquet hall - Fireplace in lobby - Reception hall - Smoke-free property - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Frette Italian sheets - Pillow menu - Pillowtop mattress ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 32-inch smart TV with digital channels - Netflix - Streaming services ### Food and drink - Coffee/tea maker - Electric kettle - Restaurant dining guides ### More - Desk - Energy-saving switches in guestrooms - Heating - Iron/ironing board on request - LED lighting - Water-efficient toilets ## Policies ### Check-in Check-in start time: 2 PM; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before 11:00 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A damage deposit of GBP 100 will be collected before check-in. We have included all charges provided to us by the property. ### Optional extras - Fee for continental breakfast: from approximately GBP 6.95 per person - Secured self-parking fee: GBP 6 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Cashless transactions are available If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts ### Property is also known as Crown Stone Crown Hotel Stone Hotel Crown Hotel Stone Stone Crown Hotel Stone Hotel Stone Crown Hotel Stone Staffordshire ## Frequently asked questions ### Is Crown Hotel Stone pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Crown Hotel Stone? > Self-parking is available for GBP 6 per day. ### What time is check-in at Crown Hotel Stone? > Check-in start time: 2 PM; check-in end time: anytime. ### What time is check-out at Crown Hotel Stone? > Checkout is at 11:00 AM. ### Where is Crown Hotel Stone located? > Situated in Stone, this hotel is within 6 mi (10 km) of Trentham Gardens, Trentham Monkey Forest and World of Wedgwood. Royal Stoke University Hospital and Fenton Manor Sports Complex are also within 9 mi (15 km). Stone Station is 11 minutes by foot. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Crown Hotel Stone Reviews 6.8 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.2 Cleanliness ### 6.8 Amenities ### 7.2 Staff & service ### 6.4 Eco-friendliness ### 6.0 Property conditions & facilities 10 - Excellent 18 8 - Good 14 6 - Okay 20 4 - Poor 9 2 - Terrible 9 ### 10/10 Excellent #### ADRIAN 28 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excellent service from attentive staff and central location with lots of bars and cafes and shops near by. Easy parking too ##### ADRIAN Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Lee 23 Mar 2025 Liked: Amenities Had a fantastic stay will be staying again ##### Lee Stayed 1 night in Mar 2025 ### 6/10 Okay #### Mrs L P 8 Jul 2025 Liked: Cleanliness, property conditions & facilities #### Not the best experience My room was clean and comfortable but terrifically hot. There was no air conditioning or even a fan when the temperature was 32°C The hotel itself smelt of mildew as you walked in. ##### Mrs L P Stayed 1 night in Jun 2025 ### 8/10 Good #### Ann 9 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Friendly helpful staff ##### Ann Stayed 1 night in Jan 2025 ### 4/10 Poor #### Roshan 4 Jun 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort Said free parking on Hotel.com but I got charged £6 plus took £20 hold fee which was not explained at all. Booked for two people only one sets of towels and no toilet paper. ##### Roshan Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Phil 7 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The place needs work, but the wonderful staff are committed to bringing it back to its former glory. I can't speak highly enough of the staff. ##### Phil Stayed 1 night in Feb 2025 ### 8/10 Good #### Wayne 5 May 2024 Liked: Property conditions & facilities Great price and location central to everything staff polite and friendly. ##### Wayne Stayed 1 night in May 2024 ### 4/10 Poor #### Steven 2 Mar 2025 Liked: Room comfort Disliked: Staff & service #### Poor check-in Poor check-in ##### Steven Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Brian 9 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Stone town. A sole cyclist, good check in. Secure parking for my bike. An upgrade on a room. Good facilities, lots of hot water. Clean fluffy towels, comfortable bed. Smart TV, tea coffee, bathroom soap etc. quiet night. Full breakfast, juice, coffee toast, croissant, jam butter and a fried English. Very good. Would return, the building is old, a bit run down, but lots of character. ##### Brian Stayed 1 night in Apr 2025 ### 8/10 Good #### Verified traveller 17 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Our stay. The room was fine. Money has obviously been spent on updating the hotel, maybe a bit more needs to be spent to improve things. For example, the bathroom had been upgraded, new bath, hand basin, shower; but the tiling and grouting had not been finished. Also the bath was very slippery so maybe provide a bath mat. Also, we were only provided with two bath towels, no hand towels or bath mat. As we only stayed one night, it wasn’t a problem but for longer stays, the additional towels would have been needed. That said, it’s always a pleasure to stay in such an historic building. ##### Verified traveller Stayed 1 night in May 2025 ### 8/10 Good #### R 15 Sept 2024 Liked: Cleanliness, staff & service Staff were helpful and friendly, beds comfortable food in info-Chinese restaurant within hotel was fantastic. Downside, toilet roll holder was hanging off, shower was too hot to use and TV not working. ##### R Stayed 2 nights in Sep 2024 ### 10/10 Excellent #### Morning 26 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A unique hotel with historic features in the lovely canal town of Stone. Hotel central to activities and sights in town. Has a great Indian restaurant on ground floor and other good restaurants close by. No elevator but staff helpful with luggage. I would stay here again. ##### Morning Stayed 1 night in May 2024 ### 8/10 Good #### Chris 9 Oct 2023 Liked: Cleanliness, room comfort #### 2 night stay Hotel in process of refurbishment ##### Chris Stayed 2 nights in Oct 2023 ### 6/10 Okay #### Kevin 6 May 2025 Comedy of errors, the room we were allocated had not been cleaned so were then given another room, when we tried to unlock the door with a key card it wouldn’t work, so back down to reception, the batteries needed changing. Eventually got the room sorted, so decided to make a drink and this being a deluxe room we thought maybe a biscuit ,at least expected a teaspoon, nevermind. Put the tv on and it was a waste of space kept loosing signal , so sadly I wouldn’t give this more than an average rating. ##### Kevin Stayed 1 night in May 2025 ### 8/10 Good #### Jacqueline Louise 8 Dec 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities First room given was quite awful we were then given a room each (2sisters) and they were lovely recently refurbished staff were all very friendly and helpful ##### Jacqueline Louise Stayed 2 nights in Dec 2023 ### 2/10 Terrible #### Lisa 7 Jun 2025 Liked: Staff & service Disliked: Property conditions & facilities, room comfort The room number was missing on the door so we spent ages looking for where we needed to be. The shower took forever to get warm the shower tap was broken and kept falling off. There was no plug hole and the inside of the hole was filthy. The toilet roll holder was hanging off the wall and the roll fell off every time you needed it. The bed was uncomfortable and every time you moved it was unnecessarily loud. People smoking right outside the door so all you could smell was smoke the entrance had a cracked window and down the hall way the far end window had been smashed. ![](https://a.travel-assets.com/ugc/hotel-reviews/ec9bee10-2645-4ec6-9ae3-a8856cfdcd8c-1749311436619.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/ca7d69e8-b6a4-4774-abf8-a07c31878ec2-1749311436374.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/08268754-c403-44e0-a57e-78db57fb2461-1749311437224.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/e4e16d5b-0a21-44bd-a7ca-21106367dea8-1749311437925.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Lisa Stayed 1 night in Jun 2025 ### 6/10 Okay #### Verified traveller 24 Jun 2024 #### ok for a quick stop over on check in they took £20 pre-authorisation off my credit card, everywhere else i stay no money is taken, await to see if it is refunded, Car park authorisation is in place which was an issue for some in previous reviews. Food in restaurant was good. Room was tidy, shower was pretty useless. ##### Verified traveller Stayed 1 night in Jun 2024 ### 2/10 Terrible #### Lesley 26 Dec 2023 Disliked: Cleanliness, staff & service, property conditions & facilities Never even stayed just drove straight home ##### Lesley ### 6/10 Okay #### Kimberley 9 Nov 2024 Disliked: Property conditions & facilities, room comfort #### Would never stay again. Lights and hair dryer didnt work. Reported to staff, wss told they would look into it and they never did. Bed was uncomfortable, the sofa bed was comfier. The shower tray was dirty, hair in the bath. If you have a young child and use a pram avoid as there is no lift to get upstairs. ##### Kimberley Stayed 2 nights in Oct 2024 ### 6/10 Okay #### Ian 19 Aug 2024 Disliked: Amenities, property conditions & facilities No breakfast available at 0700. No staff to check out at 0730. Did not answer both phone numbers. ##### Ian Stayed 1 night in Aug 2024 ### 2/10 Terrible #### Chris 11 Jul 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Avoid this poirly managed sh@thole! You had to provide your own login details for the TV (Netflix, ITVX etc) if you wanted to watch. There was no Internet connectivity to access the TV or social media, email etc. A £20.00 damage depisit was taken & will not be returned until after 5-10 working days & im actually surprised if they will be able to distinguish if i or previous guests have caused any damage. The decorations & bed were brand new - in the 1970s. No hot water for a shower. Needi continue? ##### Chris Stayed 1 night in Jul 2024 ### 6/10 Okay #### Stephen 24 Feb 2024 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities It was a fairly rainy ,cold day and we put the heating on in the room to warm it up. We went out to my mothers 80th birthday (so not a late one and when we came back the heating was none existent we shivered under the bed linen and froze? we could not take a shower in the morning as it was so cold. A shame really as we had seen some bad reviews on cleanliness but htis was not our problem. ##### Stephen Stayed 1 night in Feb 2024 ### 4/10 Poor #### Verified traveller 20 Mar 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hindsight is a wonderful thing Unfortunately we booked a Deluxe Double Room with City View… Deluxe? Room was in a chalet place in car park, thin walls and no hot water… even after running tap for over 10 minutes… receptionist said it takes a long time for boiler to work…? City View.. was a brick wall outside window. Beware… make sure you check all details prior to booking before confirmation and payment. Appeared to be no interest in resolving any of the issues? ##### Verified traveller Stayed 1 night in Mar 2024 ### 4/10 Poor #### Verified traveller 14 Sept 2023 Disliked: Property conditions & facilities #### The crown Arrived check in fine but asked for £20 deposit on my credit card in case of damage was not happy with this One guest who had checked in was complaining about substandard showers View from bedroom was a brick wall with a alley which was not secured so not happy to leave the window open because I was on the ground floor Could not get television working The room was clean but I booked a executive deluxe room which by the photos was in the main hotel But I was put in the annex in a delux room The main hotel looks like it is being refurbished with a lot of building materials about Would not stay again ##### Verified traveller Stayed 1 night in Sep 2023 ### 2/10 Terrible #### Ian 30 Aug 2023 Disliked: Cleanliness, amenities, property conditions & facilities Had to move rooms as the carpet was filthy. The ‘refurbished’ room had such a noisy fan that we couldn’t use the bathroom light, had no TV channels, we had to log into our own players, locks were broken but worst of all the shower was hardly usable. So overpriced for a truly awful stay. Management just didn’t get it and offered a maintenance man to fix the problems. Surely it shouldn’t be like this in the first place. Absolutely flabbergasted at the management response. A terrible double room for £95. 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