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"The hotel is great for location to the castle, however: The lift wasn't working. Bathroom is unkept. In very poor condition. Cistern is continuously running water. The grouting is everywhere, apart from where it should be. Side of bath mdf all scrapped away. Brown mould. Bathroom sink tap broke off in hand. Plug holes were dirty. Bedroom : mattress didnt fit the bed stead. (In 2 halves, sideways) Side lamp not working. Curtains were in disrepair and not on runners. Black stains on carpet. "

"Excellent hotel with spa facilities, close to historic centre of Guildford and also close for a run/hike on the north downs way. "

"Room was simple but spacious for our family of 4. It was very far from the main hotel areas though, and lifts being out of order between buildings made it incovenient with a buggy and luggage in tow. The bar and pool areas were lovely. The a la carte restaurant was a bit limited for kids and gluten free options, but was good to also have the option of the buffet style restaurant which was a better plan with children."

"Clean, nicely decorated room. Very comfortable bed, excellent pillows, good quality floor coverings. Could have done with at least one chair. The building work detracts from the offering but at least that’s not permanent. The filtered water tap is a nice addition, as is the coffee pod machine. Only small downsides: too few towels, no sweeteners, only three hangers. "

"Perfect location. Lovely staff. Comfortable room, but needed a softer pillow. "

"Always had good stay with village before but this time there was problem at check in as I booked through Expedia. Paid through Expedia, and only had to pay for late check out at hotel but they tried to take full stay and the extra payment. They kept saying there was issue as there was insufficient fund in my card but I had already paid for stay. They blamed Expedia for this. Already a bad start to the stay. The rooms itself are good then when it came to the next day, even though we paid for late checkout cleaning staff opened the door while we were sleeping at 11. No knock prior. Overall bad experience this time. "

"This is my second time staying here and has always been very good. It was still good, but I was disturbed alot by the neighbour next door talking incredibly loudly on his phone. Also, I would have liked to not receive an email the day before I am due to check out, asking me to check out online. I think it takes away from your experience of being away if it feels like the hotel is rushing you to check out. "

"Staff were ok. WiFi was appalling. Kept dropping. Had to move rooms as was away for work. And still kept dropping out "

"We were very grateful for the upgrade to premium room and loved the treasure hunt provided in the room The pool was very nice"