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"Very helpful and friendly staff. Great location for a stay between flights."

"Mixed Experience – Great Location but Hygiene Needs Improve The hotel is very well located, which made getting around quite convenient. The staff were also friendly and helpful throughout the stay, which we appreciated. However, the overall hygiene standards, particularly in the toilet, were below expectations. Additionally, the carpets in the reception area and corridors were quite old and had an unpleasant smell, which affected the overall experience. With some improvements in cleanliness and maintenance, this hotel could be a much better place to stay "

"The staff were fantastic here, couldnt be freindlier and more helpful, but the room was DIRTY! Mould in the bathroom, and generally in a terrible state of repair. The room smelt of urine and was incredibly small. Not reccomended at all. However, the staff at the front desk were very helpful and kind. "

"Very convenient to Heathrow. Google maps recommendation was to bus from terminal two and transfer but we found it more convenient to take the train to terminal five and then it was a short bus ride. Bus stop to and from the airport is right in front of the hotel, which is perfect Very friendly staff and nice rooms. Unfortunately the air-conditioning wasn’t working and it was 30°C in our rooms. The check-in staff should have told us rather than us having to go back down to reception, find fans, and then change rooms late at night. If they had rooms with working AC, why weren’t we given those to start? Once we changed rooms everything was fine again. Assuming they worked out the temperature problems I wouldn’t hesitate to stay there again."

"The room was really nicely done and I appreciated the little extra touches like biscuits, hot chocolate sachets, and nice bramley toiletries. It was a bit dated in places (eg bathroom door chipped at the bottom, a couple of moths, and noise from other rooms using their water and walking upstairs). The staff were very friendly and attentive, making for a nice check in and check out experience. The pool, steam room, sauna, and jacuzzi were so lovely. It was a peaceful area that felt modern and clean. It was a little small so felt busy at times (eg waiting to use the jacuzzi) but was really great to have at this hotel. The rain shower in the bathroom was also really lovely. Breakfast was great with a really nice selection all round and full size pastries and pancake machine a real bonus! "

"Breakfast was good, location was too far from London. "

"Always convenient, good rooms excellent service."

"Spa was amazing, I had a back massage which was so nice. The rooms could do with a bit of a touch up as some of the decor is bit tired now. Also Air conditioning would be a benefit we did have a fan but the room was so hot."

"Lovely hotel, clean, spacious rooms, good WiFi - only one issue being my room was above/close to the gym on site, meaning you could hear the thumping bass from the workout classes when trying to work in the room. That aside, nice hotel, very convenient location with a big supermarket and petrol station across the street."