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"Very clean. Soundproofing was excellent given the location. Check-in and check-out was painless. All the staff we encountered were helpful and friendly. One minor gripe would be the lack of USB charging points in our room."

"Room could have been better there was someone else left over food in the mini fridge. A panel in the bath room fell off the wall when i opened the garbage can"

"Breakfast was good as always but the room was disappointing"

"Worthy of every penny spent!"

"Breakfast was good but head into Marlow and eat at the Coach instead."

"A very poor experience. None of the rooms had working air conditioning, which appeared to be centrally switched off, and despite raising it multiple times, nothing was done. Offering two glasses of wine for 11 people felt completely inadequate. One room (226) was in an unacceptable state — wet bed, hairs in the bathroom, urine on the toilet, dirty surfaces and no bin liners. It was reported at 6:30pm and not partially addressed until after midnight, which is unacceptable. The only gesture offered was a Baileys, which was frankly insulting. Two rooms were next to a delivery bay, and with no air con the windows had to stay open, meaning guests were woken around 4am by deliveries. When I asked to speak to the duty manager the next morning, I was told they refused to come out. We were only offered 30% off two rooms, despite all six being affected. A formal complaint has since received no response at all, and as this appears to be an IHG franchise, there seems to be no accountability from IHG either. Overall, a very disappointing stay well below expected standards."

"Mixed Experience – Great Location but Hygiene Needs Improve The hotel is very well located, which made getting around quite convenient. The staff were also friendly and helpful throughout the stay, which we appreciated. However, the overall hygiene standards, particularly in the toilet, were below expectations. Additionally, the carpets in the reception area and corridors were quite old and had an unpleasant smell, which affected the overall experience. With some improvements in cleanliness and maintenance, this hotel could be a much better place to stay "

"ideal stop over ...parking good but cost £5....room good but carpet needed cleaning."

"Very convenient to Heathrow. Google maps recommendation was to bus from terminal two and transfer but we found it more convenient to take the train to terminal five and then it was a short bus ride. Bus stop to and from the airport is right in front of the hotel, which is perfect Very friendly staff and nice rooms. Unfortunately the air-conditioning wasn’t working and it was 30°C in our rooms. The check-in staff should have told us rather than us having to go back down to reception, find fans, and then change rooms late at night. If they had rooms with working AC, why weren’t we given those to start? Once we changed rooms everything was fine again. Assuming they worked out the temperature problems I wouldn’t hesitate to stay there again."