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Reviews of Agave Azul - Grand Cozumel, Hotel and Diving

2.5 out of 5
Agave Azul - Grand Cozumel, Hotel and Diving
Calle Adolfo Rosado Salas entre la, Avenida Rafael E. Melgar y la Avenida 5a, Cozumel, QROO

Reviews

7.4

Good

Rating 10 - Excellent. 4 out of 18 reviews" "
Rating 8 - Good. 10 out of 18 reviews" "
Rating 6 - Okay. 1 out of 18 reviews" "
Rating 4 - Poor. 1 out of 18 reviews" "
Rating 2 - Terrible. 2 out of 18 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Eliseo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic people, very friendly, extremely professional dive staff, knowledgeable staff. Great experience! Can’t wait to come back for the excellent service & hospitality!
Stayed 4 nights in Dec 2020

8/10 Good

Georgia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Agave Azul was smack in the middle of town! Walking distance to everything in town. We fished off the piers and hung out on the shore walls watching the tide and sea activity. Cabs were right in front. Has a shared kitchen to cook or refrigerate things. The maid was skilled at towel animals and each one was very special with added floral touches. It’s a simple clean local hotel with diving expertise and friendly staff 😁
Stayed 8 nights in Jan 2019
Response from Agave Azul Grand Cozumel Hotel & Diving on 28 Jan 2019
Dear Georgia, thank you very much for your comment! We really appreciate you spending some time with us at Agave Azul. We are very happy that you enjoyed your stay and are looking forward to seeing you and your husband again. Warmest regards,

2/10 Terrible

Morten

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay out!
This is the worst hotel I have stayed at in Cozumel. A big stinking dog in the reception, a small dog barking all day, and a karaoke/nightclub outside my window playing LOUD music until 5AM every day. They have a shared kitchen, but the fridge was overloaded, and my food was stolen the first day! The room needed renovation (way overdue) and the hotel was closed down after 8PM with the front door locked (hope it's never a fire there, that would be catastrophic) When I was supposed to check out January 1st, no one at work at the hotel, so I had a struggle getting my deposit. My suggestion, find another hotel! There are so many other and better hotels downtown Cozumel
Stayed 11 nights in Dec 2018
Response from Agave Azul Grand Cozumel Hotel & Diving on 31 Jan 2019
Thank you for your comment. We sincerely regret that your stay upset you. Your comments are important to us and we strive to take them into consideration in order to continue to improve. Best regards,

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
AS I was told by one of the staff members this is primarily a hotel that caters to French speaking clients mostly from Quebec Canada. Noise from surrounding nightclubs is terrible on Fri. and Sat. nights till 4:30 AM You are required to deposit $25 US up front in case you steal the towels. Rooms need an upgrade and hot water was very sporadic. You are also required to prepay for your diving everyday even if you have prepaid your room for a week or more. Instructors and dive master staff are excellent!! Taxi everyday to the marina can be a pain. I did have fun but there is much room for improvement.
Stayed 7 nights in Dec 2018
Response from Agave Azul Grand Cozumel Hotel & Diving on 12 Dec 2018
Thank you very much for your comment. We sincerely regret that your stay upset you. However, we would like to take the liberty of informing you that due to several different reasons, a deposit policy is a very common form in most accommodation establishments in Mexico. As our hotel is located near the sea in the heart of downtown Cozumel, it may occasionally have negative aspects beyond our control, but that we strive to make you forget by offering consistency in our high standard customer service. Due to the fact that Grand Cozumel Diving Center is affiliated with Agave Azul Hotel less than a year ago and that there are limited spaces available on the boats, payment before the activity is part of our policy of reservation as a guarantee. Agave Azul Grand Cozumel and its new administration will continue to improve in order to provide a good service at the price and satisfaction of the clients.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Good location
Great location and price point. Very close to everything you need. Staff friendly and helpful. Room was basic and quiet during my stay. Dive center is great and staff professional and friendly. WIFI was good.
Stayed 2 nights in Nov 2018
Response from Agave Azul Grand Cozumel Hotel & Diving on 21 Nov 2018
Thank you again for staying with us, we hope to see you soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great little hotel downtown.
Overall very good experience. Room was decent size, very clean, although bed was a bit lumpy. Communal kitchen available to all guests. Staff go out of their way to make you feel like family. Very close to ferry and everything else in Downtown Cozunel
Stayed 4 nights in Nov 2018
Response from Agave Azul Grand Cozumel Hotel & Diving on 21 Nov 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. We would certainly be happy to see you again!

8/10 Good

Tal

Liked: Cleanliness, staff & service, property conditions & facilities
7+
The room was very clean Good location Bed isn't so good
Stayed 2 nights in Nov 2018
Response from Agave Azul Grand Cozumel Hotel & Diving on 12 Nov 2018
Thanks again Tal for choosing Agave Azul Grand Cozumel Hotel & Diving! We would certainly be happy to see you again!

8/10 Good

Cindy, Yucatan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very central located. Weekends music midnight next dpor but that was only drawback. Exceptional staff and guests interesting and considetate. Really comfy bed and plush towels. Really appreciated the art and the kitchen was imaculate and honor system. High level of trust and professionalism. Thxs too for the good direction where to snorkel.
Stayed 2 nights in Nov 2018
Response from Agave Azul Grand Cozumel Hotel & Diving on 12 Nov 2018
We would certainly be happy to have you visit us again! Warmest regards, Our team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms acording to price ! Great staff ! Owners Could improve the facilities specially the gate entrance !
Stayed 6 nights in Aug 2018
Response from Agave Azul Grand Cozumel on 17 Aug 2018
Thank you very much for your comment, We are going to take action about the gate entrance. Hope see you soon in Agave Azul.

8/10 Good

Steven

Liked: Cleanliness, staff & service, room comfort
Friendly, professional, talanted and a great place
Wonderful staff, both in the hotel and the dive shop. Need something, ask any staff and they will either deal with it or find the right person who can. The dive shop was the outstanding part. I have been diving for 40 years and I have never found a more professional dive operation. If you speak French you will love this place. Many of the divers and some of the staff speak French. Yes, I would stay here again.
Stayed 11 nights in Feb 2018
Response from Plonée Grand Cozumel Diving on 4 Mar 2018
Thank you very much for your comments Steven, we are glad that your dives were great, we hope to see you again to go back to diving once more. Greetings from all the team at Plongée Grand Cozumel Diving

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente, el servicio, las instalaciones, el personal
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Stayed 3 nights in Dec 2018
Response from Agave Azul Grand Cozumel Hotel & Diving on 2 Feb 2019
Muchas gracias por tu comentario. Esperamos que nos vuelva a visitar pronto!

8/10 Good

Martin, Ciudad de Mexico

Liked: Cleanliness, staff & service, room comfort
Si te gusta el buceo sin duda es tu hotel, el personal muy amable y desde ahí puedes tomar los tours para ir a bucear. Si quieres conocer la isla es cómodo y céntrico, pero si lo tuyo es estar en un hotel sin salir y descansar, mejor busca otro.
Stayed 1 night in Nov 2018
Response from Agave Azul Grand Cozumel Hotel & Diving on 19 Nov 2018
Muchas gracias por tu comentario y esperamos verte pronto en nuestro establecimiento! Mejores saludos,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charlatanes
Las fotografías publicadas en Expedia no corresponden a la realidad, la entrada del hotel se encuentra sucia llena de muebles viejos y en mal estado, no existe un encargado de la recepción para auxiliares después de las 8 de la noche, a la media noche se encuentran muchos borrachos a su alrededor y en la entrada principal. En general EL HOTEL ES UN EDIFICIO VIEJO Y FEO, SIN MANTENIMIENTO
Stayed 1 night in Oct 2018
Response from Agave Azul Grand Cozumel Hotel & Diving on 31 Oct 2018
Muchas gracias por tu comentario. Lamentamos sinceramente que su estancia le haya disgustado. Agave Azul Grand Cozumel Hotel & Diving y su nueva administration seguiremos mejorando para dar un buen servicio a la altura del precio y satisfacción del cliente.

8/10 Good

Carlos, Merida, Yuacatan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El personal fue muy amable
Cada vez que tenemos la oportunidad que viajar a Cozumel, elegimos este hotel porque el persona es muy amable
Stayed 3 nights in Feb 2018
Response from Plongée Grand Cozumel Diving on 13 Mar 2018
Hola Carlos Muchas gracias por tu comentario, que bueno que tu estancia haya sido placentera, esperamos verte una vez mas para brindarte nuevamente un gran servicio.

8/10 Good

Anne Saindon, Québec, Canada

Liked: Cleanliness, staff & service, room comfort
Hôtel parfait pour les plongeurs
Chambres rustiques, très propres. Celle que nous avions avait un grand balcon avec une vue sur la mer. Il y avait un lit queen et king très confortables, toutefois il manquait de rangement, nous avons donc du tout laisser dans nos valises. L'hôtel est situé au centre-ville. Il est à 10 min. de marche du ferry, près de pleins de restaurant et à 15-20 min. de marche d'un gros magasin d'alimentation. Toutefois, puisqu'il est situé au centre-ville, il arrive que le night life de certains bars (fin de semaine) empêche de dormir. La cuisine commune que nous pouvons utiliser manque cruellement de chaudrons et casseroles. Nous avons donc constaté que les gens l'utilisait surtout pour les déjeuners mais peu pour les autres repas de la journée étant donné les faibles coûts des restaurants. Il y a un réfrigérateur commun pour mettre vos emplettes mais l'espace disponible est restreint. En ce qui concerne la plongée sous-marine: le personnel sur place et tous les gens sur le bateau sont extraordinaires. Ils sont avenants, professionnels et extrêmement soucieux de la sécurité de tous. Un dîner est inclus ainsi que de l'eau avec ou sans électrolyte. Les sites de plongée sont merveilleux, diversifiés et accessibles à tous les niveaux de plongeurs. Pour ceux qui sont de niveau "avancé/advance", je recommande de faire les plongées de nuit car elles sont incroyables et zen. Les plongées en cénote sont aussi fantastiques mais comme elles sont sur le continent, en général le coût
Stayed 7 nights in Jan 2018
Response from Un grand merci on 16 Feb 2018
Bonjour Anne et un grand merci pour ton commentaire. Effectivement il y a toujours des choses à améliorer et nous nous efforçons de faire le maximum dans ce sens. Nous apprécions d'avoir des retours objectifs et tâchons d'en tenir compte. Reviens nous voir quand tu veux car c'est toujours avec plaisir que nos équipes te recevrons. Toute l'équipe de Plongée Grand Cozumel te salue et t'envoie ses bonnes salutations. A très bientôt, Ludo

10/10 Excellent

MARIA MARISA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
vale la pena visitarlo
Es cómodo, la gente de atención muy servicial, la ubicación inmejorable y adecuado al precio.
Stayed 17 nights in Jan 2018
Response from Angel Fernandez on 1 Feb 2018
muchas gracias por tus comentarios Maria, gracias por permitirnos ser parte de tus vacaciones. saludos