Junior Suite | In-room safe, iron/ironing board, free WiFi
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Reviews of Hotel Grand Marlon

3 out of 5
Hotel Grand Marlon
Av. Juárez No. 88, Chetumal, QROO

Reviews

7.6

Good

Rating 10 - Excellent. 150 out of 459 reviews" "
Rating 8 - Good. 162 out of 459 reviews" "
Rating 6 - Okay. 82 out of 459 reviews" "
Rating 4 - Poor. 33 out of 459 reviews" "
Rating 2 - Terrible. 32 out of 459 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Travelled with family
Liked: Staff & service, property conditions & facilities
It would be nice to have a refrigerator i the room and a coffee maker or Microwave
Stayed 3 nights in Apr 2024

8/10 Good

Lyzz

Liked: Cleanliness, staff & service
We had a lovely time at this hotel
Stayed 3 nights in Mar 2024
Response from ABRIL on 1 May 2024
THANK YOU, WE HOPE YOU COME BACK SOON

6/10 Okay

Gilberto

Liked: Cleanliness, staff & service
El hotel cumple con las expectativas, ideal para viajes rápidos.

4/10 Poor

Yaaqov

Stayed 1 night in Apr 2024

8/10 Good

SHARI

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
I didn’t like that they were unable to locate my reservation and was turnt away to the other hotel and after showing receipts of payment only then the front desk further looked into the reservation being asked for. She was very nonchalant about the situation and didn’t offer much assistance, not sure if because her language barrier with English speakers.
Stayed 1 night in Apr 2024

8/10 Good

Joni

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great, recommended
Stayed 2 nights in Mar 2024

10/10 Excellent

Doreen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 2 nights in Mar 2024

10/10 Excellent

Maria, Gardendale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Santino

Property is centrally located and they serve a good breakfast. What I didn’t like is that I booked and paid for a King Size Bed and was told on checking in that they are sold out and was given a room with 2 double beds.
Stayed 2 nights in Mar 2024

8/10 Good

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay.
Stayed 1 night in Feb 2024

6/10 Okay

Giovanna

Disliked: Property conditions & facilities
Wifi was horrible on the first floor. Couldn't make a whatsapp voice call much less work on my computer and when recording a message in whatsapp to send to my contacts you could very clearly hear my neighbor's conversation in the background. Room had a faint odor of pee, 1 bed comforter had dirt stains and the other was ripped, no outlet by the bed to charge the phone, netflix didn't work on the tv, you can very clearly hear other guests through the walls and doors creaked very loudly including our neighbors, The beds were hard and the electricals, locks and plumbing are all antiquated and require some updating. Good things are the hot water doesn't take long to come up, there's a small table and chair to work and the bathroom is spacious
Stayed 1 night in Feb 2024
Response from ABRIL on 2 Mar 2024
Lamentamos que la estancia no fuera de su agrado. tomaremos su comentario para mejoras en el futuro. Bonita tarde.

8/10 Good

ROBERT

Stayed 1 night in Feb 2024

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location
Stayed 1 night in Jan 2024

8/10 Good

Karl

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything was good. WiFi needs better coverage as on the 2nd and 3rd floor, the signal is very weak
Stayed 3 nights in Jan 2024

2/10 Terrible

Nimia

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The jetted tub was not working. We called front desk. They sent housekeeping and she left the floors muddy and didn't clean it. And then they said they would call me and update me on another room and and never did. They said maintenance was going to check the pump and never did. The Executive rooms are better than me junior suite.
Stayed 1 night in Jan 2024

4/10 Poor

Melina

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures online Expedia was captivating making the hotel seem so clean and cozy. Beds were hard with covers smelling like half dried Clorox laundry. towels were horrible, hard and dark. Flies bit all night even with the AC on, found that very strange. The parking is not safe, it’s hazardous in emergency cases such as a fire etc. Only one entrance and it’s also used as the exit.
Stayed 2 nights in Jan 2024

10/10 Excellent

Juan

Stayed 1 night in Jan 2024

8/10 Good

Tayfun, Sanignacio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice, cheap and clean hotel .
Stayed 3 nights in Jan 2024

2/10 Terrible

Christian

Business traveller, Travelled with partner
Disliked: Staff & service
Staff was very rude and didn’t want to give us an extra key. I was on a business trip with my wife and had different activities and sleep times. I had to wake up my wife , sometimes we had to wait for staff to open the door for us. Please stay away from this place , three blocks from there is dangerous at night
Stayed 6 nights in Jan 2024

10/10 Excellent

Nimia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that this hotel is in town. There's private parking. A restaurant for breakfast.
Stayed 2 nights in Jan 2024

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Gaspari

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Azalia, Orange Walk Town

Travelled with family
Stayed 1 night in Dec 2023

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Melanie

Travelled with family
The property was a bit worn but its not bad for a one night stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Gaspari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Juan

Stayed 1 night in Dec 2023

10/10 Excellent

Gaspari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue was the WiFi was terrible. They reset it but still. I could not hv communication with my family while away in another country. My AT&T plan was not working well, so WiFi was what I needed .
Stayed 1 night in Dec 2023

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Anna

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Santino

Stayed 1 night in Nov 2023

8/10 Good

robert

Travelled with group
Liked: Cleanliness, staff & service
Great location, Nice room, good bed, TV, etc. .... but insufficient hot water to take a normal shower
Stayed 4 nights in Oct 2023

6/10 Okay

Carlos

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, comfortable stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Sep 2023

6/10 Okay

Arnaldo

Travelled with partner
Disliked: Cleanliness
Its a convenient hotel for the average person but had to call the attention of the janitor to empty chips bags thrown at the foot of the steps at the main entrance to the hotel. There was also an empty whiskey box lying around from the previous night. I also noticed mold on the shower curtain in my room which should not be.
Stayed 1 night in Sep 2023

10/10 Excellent

Carlos

Stayed 1 night in Sep 2023

8/10 Good

Francis

Stayed 1 night in Aug 2023

8/10 Good

Robert

Stayed 1 night in Aug 2023

4/10 Poor

Liam

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Pool was dirty and and tiny toothbrush in the bottom and rubbish floating in it. Room right next to elevator woke up in the morning by cleaners using the lift and screaming children and also by loud guests returning at night. Really should not advertise a pool and hot tub that is so dirty it can’t be used should definitely be a shut off time for the pool use and guests should not be allowed enter lift or stair wells dripping wet straight out of the pool. Dangerous
Stayed 2 nights in Aug 2023

8/10 Good

James

Stayed 1 night in Aug 2023

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay and friendly staff.

10/10 Excellent

Daniel, Belize

Stayed 1 night in Jul 2023

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service
Good
Stayed 2 nights in Jul 2023

10/10 Excellent

Jermie, Belize City

Liked: Cleanliness, staff & service, property conditions & facilities
Loved that the staff was friendly and helpful
Stayed 1 night in May 2023

2/10 Terrible

Richard

Stayed 1 night in Jul 2023

4/10 Poor

Marlin

Stayed 1 night in Jul 2023

2/10 Terrible

Kristy

Disliked: Cleanliness
Rooms weren’t clean.
Stayed 1 night in Jul 2023

10/10 Excellent

Tania

Stayed 2 nights in Jul 2023