Search Hotels Near Capital Helpline, London

"PROS: Great location. Large, comfortable bed. Friendly staff. Reusable water bottles and refill stations on each floor. Efficient room service. Coffee pot and snacks available in the room. CONS: Bathroom was small and needs updating. Body wash, shampoo and conditioner was watered down. No refrigerator in the room. The lobby doesn't have any seating. Overall, our stay was smooth. It's an old building, so yes, things are creaky and old. The staff was lovely. I would recommend it, if you're looking for convenient location with a value price."

"Breakfast was cold and unpalatable. The room was cold but they provided a space heater. Front desk staff and concierge were EXCELLENT! Housekeeping was very good also."

"Breskfast was marginal. Need fresh oatmeal. Better pastries. They were dry and tasteless"

"It’s an okey hotel. The staff is friendly, it’s a clean hotel. Biggest disappointment was the housekeeping, it is horrible to non-existent, literally all was done is straightening of the beds and taking out the trash. The towels not changed, nothing else is cleaned. Otherwise, it’s perfectly located, the Big Ben is just 3 minutes walk, so it’s an okey stay."

"Well placed for shopping and the West end. "

"Great location with easy access around the city. Excellent staff, lovely room "

"Clean and comfortable room. Staff were helpful and welcoming. "

"Fantastic hotel. Loved our stay from start to finish. Lovely room with great amenities. Recommend the 12th Knot for a night cap and breakfast in bed was outstanding. "

"Did not use either."