Ratings based on 2,761 Verified Reviews

4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from Rochester, NY

Posted 26-Feb-2017
Beautiful property; excellent, extremely pleasant and attentive staff Food and drink very good, comfortable room
Comment from Hotel Management
27-Feb-2017 by Moon Palace Cancun, Hotel Management
Dear Guest, Thank you for your preference in Palace Resorts. We are delighted of reading your amazing comments and the very kind description that you are providing. Cordially, Carlos Cañedo Manager Moon Palace Cancun
3out of 5
Recommended
for Everyone
by A verified traveller from alberta

Nice family resort

Posted 26-Feb-2017
Nice resort for a family vacation Stay away from the buffets, variety and flavour isn't so good but the restaurants are decent. Brazilian restaurant was my favourite.
Comment from Hotel Management
27-Feb-2017 by Moon Palace Cancun, Hotel Management
Dear Todd, We would like to thank you for taking the time in sharing a review of your most recent experience at Moon Palace Cancun. We sicnerely regret to read that some aspects were not of your total liking, nevertheless, please be sure that we will work diligently in order to improve our service. We remain at your service. Cordially, Carlos Cañedo Manager Moon Palace Cancun
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Feb-2017
Great place would certainly go back again Most of the food was good
Comment from Hotel Management
27-Feb-2017 by Moon Palace Cancun, Hotel Management
Dear Guest, Thank you for your preference in Palace Resorts and your very kind comments. It will be a pleasure to welcome you back to the Resort. Best Regards, Carlos Cañedo Manager Moon Palace Cancun
5out of 5
Recommended
for Families
by A verified traveller from Ridgewood, NJ

Second visit

Posted 24-Feb-2017
Pros: Staff!! very helpful in every aspect. Beautiful facility. Great evening shows. Excellent food.
Cons: Room (3542) was very warm in the night. A/C makes an intermittent noise, which needs repair. We didn't bother to call it in though.
Location: During our first visit, we visited XCARET which was an amazing experience. This time we spent the entire time in the hotel relaxing
The reason for us to go there again was due to the great experience we had the first time. Wonderful staff, beautiful hotel, great food. During our first visit, both my wife and enjoyed the spa a lot. This time they had a second location opened in the main lobby which doesn't seem to give the same experience we had the previous time. But it was the same price as last time. Therefore, only my wife took a massage. Even though she did not get the facility experience as she had the previous time, the massage itself was very good according to my wife.
Comment from Hotel Management
25-Feb-2017 by Moon Palace Cancun, Hotel Management
Dear Indika, Thank you for your preference in Palace Resorts. It is a pleasure to read your amazing comments and your excellent review of our property. We are honored of welcoming you for a second time! Your continuous preference is the best compliment you could ever provide us. It will be a pleasure to welcome you back many more times in the future and create new #ThePalaceLife experiences. Cordially. Carlos Cañedo Manager Moon Palace Cancun
4out of 5
Recommended
for Everyone
by A verified traveller from Chicago

I didn't see Unlimited Golf Package on Expedia.

Posted 23-Feb-2017
Pros: Beautiful place, decent food, super employees.
Cons: Post nightly entertainment at all sections at every lobby in advance .
Location: Close to airport. We played golf but plenty of excursions available
I didn't see UNLIMITED GOLF PACKAGE on Expedia . With much trouble and help from hotel's customer relations , we got it. I didn't get the tee times I wanted any of the 4 days I played, nor did I get any information about playing the Rivera course that is adjacent to Moon Palace. The 3 on premises 9 hole tracks were enjoyable even though there wasn't a ranger anywhere. Some players told of some 4 hr. 9 holes rounds.
Comment from Hotel Management
24-Feb-2017 by Moon Palace Cancun, Hotel Management
Dear David, Thank you for your preference in Palace Resorts. Thank you as well for taking the time in sharing with us an overview of your most recent visit to the Moon Palace Cancun. Please allow me to mention that we have available our Palace Resorts app with very useful information such as restaurant menus or night and day entertainment. Please note that we also have the option of having the Unlimited Golf option and you are able to arrange it and reserve ahead of time your golf rounds with our Vacation Planners and as you have mentioned, we have the option of reserving rounds at the Riviera Cancun golf course. I will be delighted to assist you prior your next arrival. I remain at your service. Cordially, Carlos Cañedo Manager Moon Palace Cancún
4out of 5
Recommended
for Everyone
by A verified traveller from Cleveland, OH

Beautiful Mexico

Posted 21-Feb-2017
Large and beautiful property. Lots of restaurants to choose from, though many serve the same foods for breakfast and lunch. Moma was a favorite for dinner. Excellent sushi. Amazing pool.
Comment from Hotel Management
23-Feb-2017 by Moon Palace Cancun, Hotel Management
Dear Dawn, Thank you for your preference in Palace Resorts. We would like to thank you as well for taking the time in sharing with us your wonderful comments and description. We are delighted of knowing that your experience with us was simply amazing. I will be a pleasure to host you again. I remain at your service for any assistance that you require. Cordially, Carlos Cañedo Manager Moon Palace Cancún
5out of 5
Recommended
for Everyone
by A verified traveller from Minnesota

Beautiful Resort

Posted 18-Feb-2017
Staff were exceptionally friendly, helpful and polite. We stayed at the Sunrise section of the resort, it was perfect for our kids. The pool has a kiddie pool for little ones and teen club room for the older. You do walk a lot but with all the variety of foods, you will need it. Entertainment at the pool daily and shows outside nightly. Rooms have a huge whirlpool tub that is relaxing. We will be going again!
Comment from Hotel Management
18-Feb-2017 by Moon Palace Cancun, Hotel Management
Dear Tina. Thank you for your preference in Palace Resorts. It is rewarding to know that your stay with us was simply outstanding. Please be sure that we work diligently in order to exceed your expectations and we will be delighted of welcoming you very soon. We remain at your service. Cordially, Carlos Cañedo Manager Moon Palace Cancún
5out of 5
Recommended
for Everyone
by A verified traveller

Muy padre, muy buen servicio

Posted 14-Feb-2017
Muy recomendable, muy buen servicio, habitaciones muy comodas
Comment from Hotel Management
16-Feb-2017 by Moon Palace Cancun, Hotel Management
Estimado Huésped. Gracias de antemano por su preferencia y por tomarse el tiempo de comentar sobre su más reciente visita. Es un placer haber sido parte de sus vacaciones. Saludos Cordiales, Carlos Cañedo Manager Moon Palace Cancún
4out of 5
Recommended
for Families
by A verified traveller from Indianapolis, IN

Good Hotel For Kids

Posted 13-Feb-2017
Pros: There is a lot of property. The hotel is nice in that there are 3 locations in 1 area so you can walk to them. The playroom for kids is worth doing.
Cons: Regular bath tubs installed would be more practical in some rooms for people with small kids.
Location: This is close to the airport which is very nice if you have kids so you do not have to drive far. Other than that we stayed on the property.
The kids pool is great. It is in the sun so if you go when it is cooler out you do not get too cold. I stayed at this resort before and thought this time the pool area was more dirty than before. I don't think they cleaned the kids pool the entire week we were there and the 1 adult pool we went into was dirty also. The area around the kid pool also smelled like urine. Basically the outside needs to be cleaned better. The restaurants did provide kid menus which was nice. The playroom for the kids was kept tidy and cleaned. We stayed with our kids while they were in there and the staff kept picking up after the other kids left a section. They were very nice. The majority of employees do expect to be tipped now which I do not like since you already pay so much to stay here.
Comment from Hotel Management
21-Feb-2017 by Moon Palace Cancun, Hotel Management
Dear Myra, Thank you for your preference and for taking the time in reviewing Moon Palace Cancun. Your feedback is of extreme importance. We would like to thank you for describing the services and amenities, we agree with you that we have something for everyone, nevertheless, we would like also to thank you for pointing out the aspects that we most definitely need to improve. Please be sure that our public areas department works diligently in order to maintain everything in pristine conditions for our guests. Also, while gratuities are included with your stay, you may choose to provide additional tip at your convenience. Cordially, Carlos Cañedo Manager Moon Palace Cancún
5out of 5
Recommended
for Everyone
by A verified traveller

Awesome value for 5 star resort!

Posted 07-Feb-2017
Pros: Service was excellent. we had at least 4 waiters at each restaurant for table of 2 guests.
Cons: Too many "customers relationship" representatives and "vacation planning" representatives trying constantly up sale for more money.
Location: We swam with dolphins in the gadolinium near by and saw "mind- blowing" Chichen Itzu archaeological site. Had a live fish pedicure at the Moon Palace.
Fantastic resort with so much to do... need more than one trip to explore and try everything... 7 pools, golf course, 15 restaurants and endless bars with best alcohol all included, night club, Spa, convention center, world class performance center which hosted "Cranberries" . Most of outside excursions and spa treatments were also included! Eco responsible resort with sea turtle hatchery, its own recycling and composting facility, and its own water cleaning facilities. Not to forget miles of pristine beach and Flow-Rider pool with artificial waives for surfing.
Comment from Hotel Management
08-Feb-2017 by Moon Palace Cancun, Hotel Management
Dear Guest, We would like to thank you for taking the time in sharing your wonderful comments and your very positive feedback regarding your most recent experience at the Moon Palace Cancun. Please allow us to mention that our main goal is to provide an unforgettable experience and to exceed your expectations. We are very happy to read that this was the case with your most recent visit. Please be sure that your feedback is of extreme importance and that we will be honored of welcoming you again to this, your home away from home. We remain at your service. Cordially, Carlos Cañedo Manager Moon Palace Cancun