Isla Mujeres Palace Couples Only All Inclusive Resort

Photo gallery for Isla Mujeres Palace Couples Only All Inclusive Resort

Primary image
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
Outdoor pool, pool loungers

Overview of Isla Mujeres Palace Couples Only All Inclusive Resort

VIP Access

Isla Mujeres Palace Couples Only All Inclusive Resort

4.0 star property

4.5/5 Wonderful

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Map
Carretera Garrafon, Vista Alegre KM 4.5, Mza 63, L8, SM8, Isla Mujeres, QROO, 77400

Explore the area

  • Popular LocationTortugranja Turtle Farm6 min walk
  • Popular LocationShark Beach8 min walk
  • Popular LocationParque de los Suenos16 min walk
  • AirportIsla Mujeres, Quintana Roo (ISJ)13 min drive

Choose dates to view prices

About this area

Isla Mujeres

Located in Isla Mujeres, Isla Mujeres Palace Couples Only All Inclusive Resort is on the beach. Capitán Dulché Museum and Aztlán Galería are cultural highlights, and travellers looking to shop may want to visit Las Americas Cancun Mall and Puerto Cancun Marina Town Center. Garrafon Natural Reef Park and Costa Occidental de Isla Mujeres National Park are also worth visiting. With windsurfing and sailing nearby, you'll find plenty of adventures in the water.

What's nearby

  • Tortugranja Turtle Farm - 6 min walk
  • Shark Beach - 8 min walk
  • Parque de los Suenos - 16 min walk
  • Joysxee Floating Bottle Island - 19 min walk
  • Crayola House - 3 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 125 min drive

Restaurants

  • Playa rancheros - 3 min walk
  • La Bruja - 6 min walk
  • Varadero Cubano - 3 min drive
  • Da Luisa - 4 min drive
  • Soggy Peso - 4 min drive

About this property

Isla Mujeres Palace Couples Only All Inclusive Resort

Elegant adults-only property on the beach
Catch some rays at the beach or spend the day relaxing at Isla Mujeres Palace Couples Only All Inclusive Resort's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. All 62 rooms boast jetted bathtubs, and offer free WiFi and free minibar items. Balconies and iPod docking stations are standard, as are Smart TVs with satellite channels.
Isla Mujeres Palace Couples Only All Inclusive Resort offers 62 accommodations with iPod docking stations and free minibar items. Rooms open to balconies. 47-inch Smart televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a jetted bath, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the property include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awe-Spa has 3 treatment rooms, including rooms for couples. Services include hot stone massages and massages.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Snorkelling
Snorkelling excursions

Land activities

Cycling
Fitness facilities

Lessons/classes/games

Bartending
Language

Entertainment

On-site entertainment and activities
Theme parties

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Return airport shuttle (surcharge)
  • Free ferry terminal shuttle

Food and drink

  • Free full breakfast available daily 6:30 AM–11:00 AM
  • 5 restaurants
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • Beach volleyball
  • Ecotours
  • Fitness centre
  • Full-service spa
  • Kayaking
  • Outdoor pool
  • Scuba diving
  • Shopping
  • Snorkelling

Conveniences

  • ATM/banking services
  • Lift
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Marina on site
  • Pool sunloungers
  • Rooftop terrace

Spa

  • 3 treatment rooms
  • Couples treatment room(s)
  • Massage - hot stone
  • Massage/treatment rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)

More

  • Beach towels
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Jetted bath
  • Private bathroom
  • Separate bath and shower

Entertainment

  • 47-inch smart TV
  • TV/satellite channels
  • iPod dock
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony

More

  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

This property welcomes adults only
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector and a security system

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

All Inclusive Isla Mujeres
Isla Mujeres All Inclusive
Isla Mujeres Palace Couples Only
Isla Mujeres Palace Couples Only All Inclusive Resort
Palace Couples Only All Inclusive Resort
Palace Resort Isla Mujeres
Isla Mujeres Palace Couples All Inclusive Resort
Isla Mujeres Palace Couples All Inclusive
Palace Couples All Inclusive

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 329 out of 494 reviews
5 - Excellent 67%
Rating 4 - Good. 105 out of 494 reviews
4 - Good 21%
Rating 3 - Okay. 40 out of 494 reviews
3 - Okay 8%
Rating 2 - Poor. 12 out of 494 reviews
2 - Poor 2%
Rating 1 - Terrible. 8 out of 494 reviews
1 - Terrible 2%

4.8/5

Cleanliness

4.7/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities

4.4/5

Eco-friendliness

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, tasty food, great service everywhere even at the beach.
Stayed 5 nights in Mar 2022

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great value, wonderful staff, they have developed a faithful following. Too bad they are closing! Apparently the Palace Company of resorts sold it and is going to be turned into a top-end wellness spa. Who needs that anyway? Glad we had the opportunity to visit prior to it being closed. Again, staff was top notch! Thank you.
Stayed 7 nights in Mar 2022

2/5 Poor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Food selection & quality were below standards. Was charged $290 for a romantic dinner of surf & turf that I could have ordered on the normal menu for $49 per person.
Stayed 5 nights in Mar 2022

1/5 Terrible

Travelled with family
Disliked: Amenities, property conditions & facilities
Pool
Stayed 6 nights in Feb 2022

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful hotel, excellent food, amazing staff. Love that it is right on the beach. So disappointed this hotel has been bought out. After staring at different all-inclusive hotels for the last 20 years, this is one that we go back to or become a member to make the trip happen more often.
Stayed 5 nights in Feb 2022