Isla Mujeres Palace Couples Only All Inclusive Resort
4.0 star property
4.5/5 Wonderful
Guests rated this property 4.8/5 for cleanliness.
Popular amenities
Pool
Free WiFi
Breakfast included
Parking included
All-inclusive
Air conditioning
Cleaning and safety practices
Cleaned with disinfectant
Contactless check-in
24-hour vacancy between guest room stays
Hand sanitiser provided
Carretera Garrafon, Vista Alegre KM 4.5, Mza 63, L8, SM8, Isla Mujeres, QROO, 77400
Explore the area
Tortugranja Turtle Farm6 min walk
Shark Beach8 min walk
Parque de los Suenos16 min walk
Isla Mujeres, Quintana Roo (ISJ)13 min drive
Choose dates to view prices
About this area
Isla Mujeres
Located in Isla Mujeres, Isla Mujeres Palace Couples Only All Inclusive Resort is on the beach. Capitán Dulché Museum and Aztlán Galería are cultural highlights, and travellers looking to shop may want to visit Las Americas Cancun Mall and Puerto Cancun Marina Town Center. Garrafon Natural Reef Park and Costa Occidental de Isla Mujeres National Park are also worth visiting. With windsurfing and sailing nearby, you'll find plenty of adventures in the water.
Cancun, Quintana Roo (CUN-Cancun Intl.) - 125 min drive
Restaurants
Playa rancheros - 3 min walk
La Bruja - 6 min walk
Varadero Cubano - 3 min drive
Da Luisa - 4 min drive
Soggy Peso - 4 min drive
About this property
Isla Mujeres Palace Couples Only All Inclusive Resort
Elegant adults-only property on the beach
Catch some rays at the beach or spend the day relaxing at Isla Mujeres Palace Couples Only All Inclusive Resort's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. All 62 rooms boast jetted bathtubs, and offer free WiFi and free minibar items. Balconies and iPod docking stations are standard, as are Smart TVs with satellite channels.
Isla Mujeres Palace Couples Only All Inclusive Resort offers 62 accommodations with iPod docking stations and free minibar items. Rooms open to balconies. 47-inch Smart televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a jetted bath, bathrobes, slippers and complimentary toiletries.
Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.
Recreational amenities at the property include an outdoor pool and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Awe-Spa has 3 treatment rooms, including rooms for couples. Services include hot stone massages and massages.
All-inclusive details
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties
Activities and facilities/equipment
All non-motorised water sports are included.
Water activities
Kayaking
Snorkelling
Snorkelling excursions
Land activities
Cycling
Fitness facilities
Lessons/classes/games
Bartending
Language
Entertainment
On-site entertainment and activities
Theme parties
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)
Check-in
Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and public transport
Free self-parking on site
Free valet parking on site
Return airport shuttle (surcharge)
Free ferry terminal shuttle
Food and drink
Free full breakfast available daily 6:30 AM–11:00 AM
5 restaurants
1 swim-up bar, 1 poolside bar and 1 bar
24-hour room service
Things to do
Beach volleyball
Ecotours
Fitness centre
Full-service spa
Kayaking
Outdoor pool
Scuba diving
Shopping
Snorkelling
Conveniences
ATM/banking services
Lift
Corner/local shop
Guest services
24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter
Tour/ticket assistance
Turndown service
Wedding services
Languages spoken
English
Spanish
Outdoors
Beach loungers
Beach umbrellas
Beachfront location
Garden
Marina on site
Pool sunloungers
Rooftop terrace
Spa
3 treatment rooms
Couples treatment room(s)
Massage - hot stone
Massage/treatment rooms
Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property offers transfers from the ferry terminal (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
This property welcomes adults only
Rollaway/extra beds are not available.
Cots (infant beds) are not available
Payment types at the property
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector and a security system
We should mention
Only registered guests are allowed in the guestrooms
Property is also known as
All Inclusive Isla Mujeres
Isla Mujeres All Inclusive
Isla Mujeres Palace Couples Only
Isla Mujeres Palace Couples Only All Inclusive Resort
Palace Couples Only All Inclusive Resort
Palace Resort Isla Mujeres
Isla Mujeres Palace Couples All Inclusive Resort
Isla Mujeres Palace Couples All Inclusive
Palace Couples All Inclusive
Overall score and ratings
4.5
Wonderful
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Great value, wonderful staff, they have developed a faithful following. Too bad they are closing! Apparently the Palace Company of resorts sold it and is going to be turned into a top-end wellness spa. Who needs that anyway? Glad we had the opportunity to visit prior to it being closed. Again, staff was top notch! Thank you.
Food selection & quality were below standards. Was charged $290 for a romantic dinner of surf & turf that I could have ordered on the normal menu for $49 per person.
Absolutely beautiful hotel, excellent food, amazing staff. Love that it is right on the beach. So disappointed this hotel has been bought out. After staring at different all-inclusive hotels for the last 20 years, this is one that we go back to or become a member to make the trip happen more often.
