Front of property

Reviews of Haven Riviera Cancun - All Inclusive - Adults Only

4.5 out of 5
Haven Riviera Cancun - All Inclusive - Adults Only
Ctra. Federal 307, Chetumal - Pto, Juarez, KM 335, Puerto Morelos, Cancun, QROO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 2286 out of 3254 reviews" "
Rating 8 - Good. 619 out of 3254 reviews" "
Rating 6 - Okay. 200 out of 3254 reviews" "
Rating 4 - Poor. 86 out of 3254 reviews" "
Rating 2 - Terrible. 63 out of 3254 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Michael Oliver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view and pools. Shore had a lot of weeds this time but they did have shore rakes going multiple times each day so they definitely were making an effort! Wait staff very friendly. Property is long so just prepare for a bit of walking. Pools split so one side DJ vibe and other pool was quiet and relaxed so you got to pick your vibe. Expedia shuttle service was confusing and we ended up having to pay for a cab back to airport and Expedia couldn't even help us. Expedia shuttle communication and explanation of what was happening was certainly the lowest rated part of trip. But Haven got us a cab real quick like and that solved our problem at least as the shuttle part wasn't their issue anyways so they did good to help us out. I would book here again. Thanks!
Stayed 3 nights in Apr 2024

10/10 Excellent

Andrew James

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice! My wife and I stayed for 5 days and met a bunch of awesome people! The workers were the best, super friendly and helpful! Would recommend to anyone!
Stayed 5 nights in Apr 2024

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Omg Beautiful property all inclusive. Staff super friendly they even speak English. They have shows, and different amenities in the pools. Very safe. Like 4 different restaurants and one buffet Definitely 10/10
Stayed 2 nights in Apr 2024
Response from Guest Service on 2 May 2024
Dear Carlos,Thank you for your glowing review! We're thrilled to hear that you found our property beautiful and enjoyed the all-inclusive experience. It's fantastic to know that our staff's friendliness, along with their English proficiency, added to your enjoyment. We're glad you had a great time at our shows and made use of the various pool amenities. Safety is a top priority for us, so we're pleased that you felt secure during your stay. With multiple restaurant options, we aim to provide diverse dining experiences. We truly appreciate your perfect rating and hope to welcome you back for another 10/10 stay in the future!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 2nd time at Haven didn't disappoint. It's still as lovely and top notch as our first visit. This time we chose ocean front Serenity Club room which was beautiful with an unobstructed view of the ocean. Our previous stay we had ocean front swim out, this time we did not have the swim out which we realized is something we really enjoy and will do again for our next stay. The swim out rooms can't be beat! Everything is beautiful and well cared for at Haven. Staff is friendly and super helpful. I have a lot of food allergies which were noted and several wait staff were very accommodating and understanding. I just love Haven and can't wait to return!
Stayed 5 nights in Apr 2024
Response from Guest Service on 2 May 2024
Dear Carolyn,Thank you for choosing to return to Haven and for sharing your experience with us! We're thrilled to hear that your second visit was just as wonderful as the first. It sounds like you had a fantastic time in the oceanfront Serenity Club Suite, enjoying the breathtaking view of the ocean. We're delighted to know that you found our staff friendly, helpful, and accommodating, especially with your food allergies. Your comfort and satisfaction are our top priorities. It's great to hear that you appreciate the beauty and care we put into our resort. We look forward to welcoming you back for another unforgettable stay. Until next time!

8/10 Good

jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Guest Service on 2 May 2024
Dear Jesse,Thank you for taking the time to rate your stay with us! We're delighted to hear that you had a satisfactory experience. Your feedback is valuable to us, and we appreciate your positive rating. If there's anything specific you think we could improve upon for your future visits, please don't hesitate to reach out. We hope to have the opportunity to welcome you back soon!

10/10 Excellent

Timothy Van

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for vacation and staff very polite,will come back again for sure…
Stayed 4 nights in Apr 2024
Response from Guest Service on 2 May 2024
Dear Timothy,Thank you for your kind words! We're delighted to hear that you enjoyed your vacation at our resort and found our staff polite. Your satisfaction is our priority, and we're thrilled to know that you're already considering a return visit. We can't wait to welcome you back for another memorable stay!

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. Staff was wonderful. The store in the hotel was super expensive. I paid 35 dollars for sun screen. Food wasn’t the best. The buffet was very good. Pool and entertainment was great. Very clean around the resort and especially the room and bathroom. Kinda away from anything, so not much to do unless you book an excursion. Was very relaxing and the tropical drinks were delicious.
Stayed 3 nights in Apr 2024
Response from Guest Service on 30 Apr 2024
Dear Jessica,Thank you for sharing your feedback! We're delighted to hear that you had a great time and found our staff wonderful. It's great to know that you enjoyed the buffet, pool, and entertainment. We take pride in maintaining cleanliness throughout the resort, including the rooms and bathrooms. While we understand your sentiment about the location, we're pleased that you found it relaxing and enjoyed our tropical drinks. We hope to welcome you back soon and provide an even better experience!

10/10 Excellent

Jeanette

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, food was good for a resort and the staff was amazing! So many options for your days, from enjoying a few drinks and music to reading by the quiet pool or on the beach!
Stayed 7 nights in Feb 2024
Response from Guest Service on 30 Apr 2024
Dear Jeanette,Thank you for sharing your experience! We're delighted to hear that you enjoyed your stay at our hotel. It's wonderful to know that you found the food satisfying and that our staff provided amazing service. We're glad you appreciated the variety of options available, whether it was enjoying drinks and music or relaxing by the pool or beach. We hope to welcome you back again soon!

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Guest Service on 30 Apr 2024
Dear Amber,Your kind review fills us with satisfaction and motivates us to continue striving to provide exceptional experiences for all our guests. We look forward to the privilege of welcoming you again in the future.

6/10 Okay

Gina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property was nice, so we’re the rooms, pools and spa/fitness areas. Biggest disappointment was that the Staff at the al the carte dinners could never get a dinner order correct.
Stayed 7 nights in Apr 2024
Response from Guest Service on 30 Apr 2024
Dear Guest,From Haven Riviera Cancun we thank you for taking your time to share your experience with other guests. We will take your feedback on areas where we can improve.We hope to see you again soon at Haven Riviera Cancun

10/10 Excellent

MELODY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was so lovely!! Great staff, amazing food, and clean hotel! Unfortunately during our stay, my boyfriend and I got strep throat. We immediately got in contact with the on-call doctor, who came to our room within 10 minutes. He was very kind and informative. He gave the proper medications and made sure we were aware of what he was administering/prescribing and explained how much of each drug to take and when. He messaged us daily to do check ins to monitor our condition. Great communication skills! If we are ever back in Cancun, we will definitely be staying here again.
Stayed 7 nights in Mar 2024
Response from Guest Service on 30 Apr 2024
Dear Melody,We're delighted to hear that you had a lovely stay at Haven Riviera Cancun! Thank you for your kind words about our staff, food, and the cleanliness of our facilities. While we're sorry to hear that you and your boyfriend experienced strep throat during your stay, we're glad that our on-call doctor was able to provide prompt and attentive care. It's wonderful to hear that he was kind, informative, and communicated effectively throughout your treatment process. We're pleased that you felt well taken care of and that you appreciated his check-ins to monitor your condition. Should your travels bring you back to Cancun, we would be honored to welcome you both back for another lovely stay!

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent.
Stayed 5 nights in Apr 2024
Response from Guest Service on 30 Apr 2024
Dear Justin,We're thrilled to hear that you found our service to be excellent! Providing top-notch service is always our priority, and we're delighted that we were able to meet your expectations. Thank you for your kind feedback, and we hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Jillian Rae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Guest Service on 30 Apr 2024
Dear Jillian,Thank you so much for your review! We're thrilled to see that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back again soon for another wonderful stay!

6/10 Okay

Cheryl Lynn

Liked: Cleanliness, property conditions & facilities
Stayed 10 nights in Apr 2024
Response from Guest Service on 30 Apr 2024
Dear GuestThank you for taking the time to write your review, our guest's feedback is truly appreciated in our constant commitment to deliver an upstanding experience. We will share your comments with our staff. We hope to see you and your family and friends again soon at Haven Riviera Cancun

10/10 Excellent

Violet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how secluded it was from other properties. I felt safe and the staff was so eager to help.
Stayed 4 nights in Apr 2024
Response from Guest Service on 29 Apr 2024
Dear Violet,Thank you for your wonderful review! We're delighted to hear that you enjoyed the secluded ambiance of our property and felt safe during your stay. Our staff takes great pride in providing exceptional service, and it's fantastic to know that their eagerness to assist contributed to your positive experience. We look forward to welcoming you back soon!

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The arrival was amazing. We exited the transport from the airport and were greeted by staff with cold, scented washcloths to freshen up. Our bags were retrieved and held for our check in. When we approached the front desk we were greeted with another staff member with iced, flavored water on a tray with a "Welcome Home." It was lovely. Staff super attentive and kind. The only thing I would suggest is bathmat IN the shower, the all tile floors can be slippery with wet feet or when the floor is wet.
Stayed 7 nights in Apr 2024
Response from Guest Service on 29 Apr 2024
Dear Janice,Thank you for sharing your arrival experience with us! We're thrilled to hear that you enjoyed the warm welcome and thoughtful gestures from our staff. Your feedback regarding the bathmat is greatly appreciated, and we'll certainly take it into consideration to enhance the safety and comfort of our guests. We're committed to ensuring every aspect of your stay is exceptional, and we look forward to welcoming you back soon!

10/10 Excellent

Gurkaran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing all inclusive resort. Food was amazing, had 2 pools. One with more music, events, and activities. The other pool is more quiet and relaxed. Food options are all amazing. Room service is excellent. All restaurants are nice and their app/website to make reservations is so easy. Resort is the perfect size not too big or small. Easily walkable. This is the best all inclusive resort I have stayed in. The night club had awesome shows and the dance floor was really fun. Overall absolute amazing experience, staff was just incredible. Very caring and attentive. 10/10 resort for sure
Stayed 5 nights in Apr 2024
Response from Guest Service on 29 Apr 2024
Dear Gurkaran,Thank you so much for sharing your fantastic experience at Haven Riviera Cancun. We're thrilled to hear that you enjoyed the variety of amenities we offer, from our diverse food options to our two pools catering to different atmospheres. It's wonderful to know that you found our room service excellent and appreciated the convenience of our reservation system. Our team works hard to create unforgettable experiences for our guests, and we're delighted to hear that they exceeded your expectations with their care and attentiveness. We're honored to be considered the best all-inclusive resort you've stayed in, and we can't wait to welcome you back for another incredible stay!

8/10 Good

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Guest Service on 29 Apr 2024
Thank you for leaving a rating. We appreciate your support and are glad you had a positive experience. Should you have any suggestions or feedback to share in the future, please don't hesitate to reach out. We hope to see you again soon for another enjoyable stay!

8/10 Good

Stephanie Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Guest Service on 29 Apr 2024
Dear Stephanie,Thank you for taking the time to rate your stay with us! We're delighted to hear that you had a satisfactory experience. Your feedback is valuable to us, and we appreciate your positive rating. If there's anything specific you think we could improve upon for your future visits, please don't hesitate to reach out. We hope to have the opportunity to welcome you back soon!

10/10 Excellent

Shae-Lynn Michaela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Guest Service on 29 Apr 2024
Dear Shae-Lynn,Your kind review fills us with satisfaction and motivates us to continue striving to provide exceptional experiences for all our guests. We look forward to the privilege of welcoming you again in the future.

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Guest Service on 29 Apr 2024
Dear Tyler,Thank you so much for your review! We're thrilled to see that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back again soon for another wonderful stay!

10/10 Excellent

Jae Young

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seevices
Stayed 4 nights in Apr 2024
Response from Guest Service on 27 Apr 2024
Dear Jae Young,Your kind review fills us with satisfaction and motivates us to continue striving to provide exceptional experiences for all our guests. We look forward to the privilege of welcoming you again in the future.

10/10 Excellent

Jasmin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and location! Already planning my next trip back!
Stayed 3 nights in Apr 2024
Response from Guest Service on 27 Apr 2024
Dear Jasmin,We're thrilled to hear that you enjoyed your stay with us and that you're already planning your next trip back! Thank you for your kind words about our hotel and its location. We can't wait to welcome you back for another wonderful experience!

10/10 Excellent

Denise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Guest Service on 27 Apr 2024
Dear Denise,Your kind review fills us with satisfaction and motivates us to continue striving to provide exceptional experiences for all our guests. We look forward to the privilege of welcoming you again in the future.

10/10 Excellent

Leanna, Springboro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful in every aspect. Views were gorgeous and so serene. Hotel itself was clean and calming everywhere we walked. The staff was INCREDIBLE! From room service, to check-ins on how we were doing, to dining, and poolside, 5 stars top to bottom!
Stayed 3 nights in Apr 2024
Response from Guest Service on 27 Apr 2024
Dear Leanna,Thank you for sharing your wonderful experience with us! We're delighted to hear that you found our property beautiful in every aspect, with stunning views and a serene atmosphere. It's fantastic to know that you found our hotel clean and calming throughout, and we're thrilled that our staff made such a positive impression on you. We strive to provide top-notch service, from room service to dining to poolside relaxation. Your glowing review means the world to us, and we hope to welcome you back for another exceptional stay soon!

6/10 Okay

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Guest Service on 30 Apr 2024
Dear guestThank you for taking the time to write your review, our guest's feedback is truly appreciated in our constant commitment to deliver an upstanding experience.We hope to have a new opportunity in the future to receive you and overcome this experience.

10/10 Excellent

MICHAEL DOUGLAS

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had only two issues. Neither would keep me from returning. I waited over an hour and a half for room service one night around 10pm. I had to call back. The second was the day I was leaving. About 40 minutes before our ride to the airport would arrive I walked past the quiet pool snack bar to get a bite. They wouldn't even give me a hotdog. The waiter said it was too busy and I'd have to wait 50 minutes. That pissed me off. Aside from having a hard time getting a reservation at a restaurant eveything was awesome.
Stayed 5 nights in Apr 2024
Response from Guest Service on 25 Apr 2024
Dear Michael,Thank you for providing your feedback, and we apologize for the inconveniences you experienced during your stay. Waiting over an hour and a half for room service and being denied service at the snack bar due to busyness are definitely not up to our standards, and we understand your frustration. We will address these issues with our team to ensure that they are resolved and do not happen again in the future. We appreciate your understanding and are glad that these issues would not deter you from returning. We'll work hard to make sure your next visit is even more enjoyable. If you have any further concerns or feedback, please feel free to reach out.

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Guest Service on 25 Apr 2024
Dear Eric, Your kind review fills us with satisfaction and motivates us to continue striving to provide exceptional experiences for all our guests. We look forward to the privilege of welcoming you again in the future.

10/10 Excellent

Chrissy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was wonderful! Everyone was so friendly, helpful and caring! Our butler Edith was wonderful and very attentive to our needs! Room service was fast, warm and tasty! From the moment we stepped on the property to moment we left on our shuttle every employee was smiling and very friendly! The only thing I wish they had was food service at your pool chair. Tons of bar service walking around but ordering food around the pool wasn’t an option.
Stayed 5 nights in Apr 2024
Response from Guest Service on 25 Apr 2024
Dear Chrissy,Thank you for your glowing review of our resort! We're thrilled to hear that you had a wonderful experience and that our team, including your butler Edith, was attentive to your needs throughout your stay. It's fantastic to know that you enjoyed the fast, warm, and tasty room service, as well as the friendly and helpful demeanor of all our staff members. We hope to welcome you back again soon for another amazing stay!

10/10 Excellent

Ming-Chi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It has been awesome over the past few days. We've created many wonderful memories here, had a great time, and are looking forward to coming back again. Good services and highly recommend.
Stayed 4 nights in Apr 2024
Response from Guest Service on 25 Apr 2024
Thank you so much for sharing your experience with us! We're thrilled to hear that you've had an awesome time over the past few days and that you've created wonderful memories here. It's fantastic to know that you enjoyed our services and had a great time overall. We can't wait to welcome you back again soon! Your recommendation means a lot to us.

10/10 Excellent

Iliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort exceeded our expectations! After reading a few reviews about the property, we were a little nervous about how the food would taste and the options but buffet, restaurants and room service was all so delicious! The pool was great and staff was amazing! I went with my partner, and did the Isla Mujeres & ATV, Cenote Swim & Zipline at Xplor Extreme Park through Amstar Travel Agency. They have agents at the hotel which help you & guide you throughout the process. We also did the hotel transfer through Amstar, everything was on time professional and comfortable. We had a junior suite with jacuzzi room. The daily room cleaning service was great, and the jacuzzi has a nice water jet feature to it. The pool hosts activities throughout the day and unlimited drinks where waiters will walk around to take your orders. Overall, great all-inclusive resort & I would definitely come back. 30,000/10
Stayed 5 nights in Apr 2024
Response from Guest Service on 25 Apr 2024
Dear Iliana, Thank you for such an incredible review! We're delighted to hear that we exceeded your expectations during your stay at our resort. It's fantastic to know that you enjoyed the variety and deliciousness of our food options, as well as the amenities like the pool and the attentive staff. We're thrilled that you found our junior suite with jacuzzi room comfortable and enjoyed the daily cleaning service and the jacuzzi's water jet feature. It's wonderful to hear that you had a fantastic time with the pool activities and unlimited drinks service. Thank you for considering us a great all-inclusive resort, and we can't wait to welcome you back again!

10/10 Excellent

Trevor

Travelled with partner
T
Stayed 4 nights in Apr 2024
Response from Guest Service on 24 Apr 2024
Dear Guest, It is a pleasure to know how our service has exceeded your expectations. We are all looking forward to your next visit.

10/10 Excellent

Shannon

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Guest Service on 24 Apr 2024
Dear Shannon, It is a pleasure to know how our service has exceeded your expectations. We are all looking forward to your next visit.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay.
Stayed 4 nights in Apr 2024
Response from Guest Service on 23 Apr 2024
Dear Jason,Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!

8/10 Good

Drew

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
.
Stayed 4 nights in Apr 2024
Response from Guest Service on 23 Apr 2024
Dear Drew,Thank you for taking the time to leave us a rating. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future. If there's anything specific you'd like to share with us to improve your experience, please feel free to reach out. We look forward to welcoming you back soon!

6/10 Okay

Sheila M

Travelled with partner
Liked: Cleanliness, staff & service
They were doing construction
Stayed 6 nights in Apr 2024
Response from Guest Service on 30 Apr 2024
Dear guestThank you for taking the time to write your review, our guest's feedback is truly appreciated in our constant commitment to deliver an upstanding experience.We hope to have a new opportunity in the future to receive you and overcome this experience.

10/10 Excellent

Alyssa

Liked: Cleanliness
Stayed 5 nights in Apr 2024
Response from Guest Service on 24 Apr 2024
Dear Alyssa, It is a pleasure to know how our service has exceeded your expectations. We are all looking forward to your next visit.

8/10 Good

Autumn

Liked: Staff & service
Stayed 4 nights in Apr 2024
Response from Guest Service on 23 Apr 2024
Dear Autumn,Thank you for leaving a rating. We appreciate your support and are glad you had a positive experience. Should you have any suggestions or feedback to share in the future, please don't hesitate to reach out. We hope to see you again soon for another enjoyable stay!

8/10 Good

Donna

Travelled with group
Had a great time!
Stayed 8 nights in Apr 2024
Response from Guest Service on 22 Apr 2024
Dear Donna, We're thrilled to hear that you had a great time! Thank you for choosing our property for your stay, and we hope to welcome you back again soon for another wonderful experience.

8/10 Good

Ashley Nichole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Service on 23 Apr 2024
Dear Ashley,Thank you for taking the time to rate your stay with us! We're delighted to hear that you had a satisfactory experience. Your feedback is valuable to us, and we appreciate your positive rating. If there's anything specific you think we could improve upon for your future visits, please don't hesitate to reach out. We hope to have the opportunity to welcome you back soon!

8/10 Good

Phillip Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seaweed beach. Serenity level with Butler really not needed. Only 1 pint of liquor on arrival as gift and no liquor is restocked in our suite. Beer, soft drinks and water are. Food was excellent
Stayed 3 nights in Apr 2024
Response from Guest Service on 22 Apr 2024
Dear Phillip Edward,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the excellent food during your stay. We apologize for any inconvenience caused by the seaweed on the beach. Your comments about the liquor amenities in the suite will be shared with our team to ensure that we are meeting the needs and expectations of our guests. We appreciate your patronage and hope to have the opportunity to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Alvin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing - 10/10 recommend!
Stayed 3 nights in Apr 2024
Response from Guest Service on 22 Apr 2024
Dear Alvin,Thank you for the glowing recommendation! We're thrilled to hear that you had an amazing experience with us and would recommend our property with a perfect 10 out of 10 rating. We strive to provide exceptional service and unforgettable experiences for all our guests, and we're delighted that we succeeded in making your stay memorable. We look forward to welcoming you back in the future for another fantastic stay!

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was really nice and clean. Budget was great!
Stayed 4 nights in Apr 2024
Response from Guest Service on 22 Apr 2024
Dear Kristine,We're delighted to hear that you found our property to be really nice and clean. Maintaining a high standard of cleanliness is a top priority for us, and we're glad that it met your expectations. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Thank you for choosing Haven Riviera Cancun!

6/10 Okay

Phonvilay

Travelled with partner, Travelled with group
Liked: Property conditions & facilities
The pool was great and beach was amazing. Property itself was pretty and clean. However, there was only one snack bar and it was at the smaller pool. There is no food service at the pool or at the beach. Service at the buffet restaurant was not the friendliest. Overall stay was ok.
Stayed 3 nights in Apr 2024
Response from Guest Service on 30 Apr 2024
Dear guestThank you for taking the time to write your review, our guest's feedback is truly appreciated in our constant commitment to deliver an upstanding experience.We hope to have a new opportunity in the future to receive you and overcome this experience.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Guest Service on 22 Apr 2024
Dear Daniel, thank you so much for your review! We're thrilled to see that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back again soon for another wonderful stay!

10/10 Excellent

Trevor John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Guest Service on 22 Apr 2024
Dear Trevor, your kind review fills us with satisfaction and motivates us to continue striving to provide exceptional experiences for all our guests. We look forward to the privilege of welcoming you again in the future.

8/10 Good

Matthew

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing resort . Beer was never cold and the wait times are long at the bar. . But everything else we spectacular
Stayed 5 nights in Apr 2024
Response from Guest Service on 22 Apr 2024
Dear Matthew,Thank you for sharing your feedback with us. We're thrilled to hear that you found our resort to be amazing overall. We apologize for any inconvenience you experienced with the temperature of the beer and the wait times at the bar. Your comments will be shared with our team to address these issues and improve our service. We're glad that despite these challenges, you still had a spectacular experience, and we hope to have the opportunity to welcome you back for an even better stay in the future. Thank you for choosing Haven Riviera Cancun!

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time. The property is beautiful, and the stafff was amazing
Stayed 4 nights in Apr 2024
Response from Guest Service on 22 Apr 2024
Dear Jessica, Thank you for sharing your experience! We're thrilled to hear that you had an amazing time and found our property beautiful. Our team works hard to ensure that every guest has a wonderful stay, so we're delighted that you found the staff amazing as well. We hope to welcome you back soon for another fantastic experience!

8/10 Good

Varun Kumar

Stayed 3 nights in Apr 2024
Response from Guest Service on 22 Apr 2024
Dear Varun,Thank you for taking the time to rate your stay with us! We're delighted to hear that you had a satisfactory experience. Your feedback is valuable to us, and we appreciate your positive rating. If there's anything specific you think we could improve upon for your future visits, please don't hesitate to reach out. We hope to have the opportunity to welcome you back soon!