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Reviews of Sunset Tulum

2.5 out of 5
Sunset Tulum
Carretera Tulum-Boca Paila, km 9.2, Zona Hotelera, Tulum, QROO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 20 out of 30 reviews" "
Rating 8 - Good. 8 out of 30 reviews" "
Rating 6 - Okay. 2 out of 30 reviews" "
Rating 4 - Poor. 0 out of 30 reviews" "
Rating 2 - Terrible. 0 out of 30 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dante was a wonderful host for our 8 day stay at Sunset Tulum. The area is surrounded by super cute shopping with a wonderful breakfast spot across the street. The beach across the street was beautiful, with easy access. The hotel was tucked away in the lush jungle with guarded security, so we felt very safe and taken care of there. The attached restaurant, Loco, was some of the best food we had with great atmosphere. We also enjoyed utilizing the rooftop cooking space with the beautiful sunset view. Thank you for the amazing vacation!
Stayed 8 nights in Feb 2024
Response from Sunset on 6 Mar 2024
Thanks Sarah !!!

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024

10/10 Excellent

anas

Stayed 3 nights in Dec 2023

10/10 Excellent

Suzanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff .Thank you Ivo and Dany for always answering my texts calls and questions.We loved our stay in your beautiful jungle.
Stayed 8 nights in Nov 2023

10/10 Excellent

Xiaolong, Norton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Unbeatable location combined with quiet nice property.
Stayed 3 nights in Mar 2023
Response from Sunset on 7 Apr 2023
Thanks

8/10 Good

David, Fort Worth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice ambiance of being in the jungle. Check in was different in that i hadnt realized i had to pay at the property after booking on Expedia. Recommend trying to arrive before 4pm due to horrendous traffic on beach road in evening. This hotel isnt on the beach, but has an agreement with one across the road to allow its guests to use their beach, i guess. They gave me a pass after i asked for one, but didnt offer it until i asked.
Stayed 1 night in Jan 2023

8/10 Good

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved my brief stay at Sunset Tulum. I would definitely return. Dante was great and the beach club he recommended was across the street.
Stayed 1 night in Dec 2022
Response from Sunset on 2 Jan 2023
Thanks

8/10 Good

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the Tropical jungle by the Beach, with Vegan cafe’s, Yoga & Bikini’s…..
Stayed 1 night in Jul 2022
Response from Sunset on 20 Jul 2022
Gracias!!

10/10 Excellent

Antonio

Stayed 3 nights in May 2022
Response from Sunset on 13 Jun 2022
Gracias

8/10 Good

Madjiguene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. No power for 5 hours a day.
Stayed 7 nights in Dec 2021
Response from Sunset on 5 Feb 2022
Gracias

8/10 Good

Pramod

Liked: Cleanliness, staff & service, property conditions & facilities
This is a good spot for the price. It's obviously not on the beach, hence the lower price. But it is set up quite well.
Stayed 1 night in Dec 2021
Response from Staff Sunset on 23 Dec 2021
Thanks

6/10 Okay

Solangie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2021

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacaciones
Wonderful
Stayed 1 night in Sep 2021
Response from Staff Sunset on 4 Oct 2021
Gracias por tu preferencia

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Great Staff. If you are looking for an affordable option to stay in the heart of Tulum beach near the restaurants and bars this is the best option! with a great staff, a nice pool, and a rooftop.
Stayed 3 nights in May 2021
Response from Staff Sunset on 10 Jun 2021
Thanks!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful place to be in tuned with your inner peace, I will deff come back and the restaurant loco it’s was worth it and fun... I had the tuna dinner plate to die for. thank you Dante for responding quickly for everything.
Stayed 3 nights in May 2021
Response from Sunset on 10 May 2021
Gracias!!!

8/10 Good

S, Berlin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice simple place, bright and big room, hammock. Good location. Only problem is that due to it being an eco place, air con is only on 7pm - 7am, and the electricity and hot water frequently cut out.
Stayed 2 nights in Mar 2020
Response from sunset on 28 Mar 2020
Gracias por sus comentarios, cuidese mucho

10/10 Excellent

Eri, Houston

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved Sunset Tulum. It wasn’t pricey and did the job, the views were beautiful especially the sunset and night stars on the rooftop. One thing to keep in mind is that the AC is on from 6:30 pm to 6am and after that it shuts off which didn’t bother me because we wanted to be up early to enjoy all of tulum. After long, fun, yet tiring days we always looked forward to going back and going to bed. It isn’t right on the beach but it’s a 5 minute walk which isn’t bad at all. I know some reviews say there was construction but that must’ve been years ago cause there was none going on during my time there (feb 2020) Dante was also very nice and helpful! Great place to stay.
Stayed 5 nights in Feb 2020
Response from sunset on 4 Mar 2020
Thank you so much

10/10 Excellent

Nevine, Cairo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and friendly! The room was huge with a big terrace and view on the jungle! The rooftop has a great view! The breakfast location Loco was lovely and the staff very friendly! The location was great and close to everything
Stayed 1 night in Jan 2020
Response from st on 13 Jan 2020
Thanks !!!

10/10 Excellent

Emily

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and spacious. Dante was super helpful with restaurant and bar recommendations and was very friendly. The beach is a 4 min walk away through the sister hotel which has sun beds you can use for free all day- would definitely stay again!!
Stayed 3 nights in Oct 2019
Response from sunset on 3 Nov 2019
Thank you Emily

10/10 Excellent

Alyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem!
Sunset Tulum was absolutely fantastic! It was nice to be tucked away from the main road and just a short walk from the hustle of the busiest areas. The beach access you get from their partner hotel is great and very relaxed. The bed was extremely comfy and room service kept everything so clean and tidy for us. Also the view of sunset over the jungle from the roof is outstanding!
Stayed 6 nights in Dec 2018
Response from Sunset on 11 Dec 2018
Thanks Alyce, We work to guarantee a good stay for our guests. We appreciate your comments

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Sunset on 30 Oct 2018
Le agradecemos por su comentario , nos ayuda a ser cada dia mejores.

10/10 Excellent

Ramon

Business traveller, Travelled with partner
Buen anfitrión. Cerca de la playa. Linda alberca con una vista impresionante.
Stayed 1 night in Jul 2023
Response from Sunset on 8 Aug 2023
Gracias

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Merci Dante !!!
Superbe. Tant au niveau déco que bien être. Rapport qualité/Prix Top. Merci Dante!!!
Stayed 1 night in May 2023
Response from Sunset on 30 May 2023
Thank you Patrick

10/10 Excellent

Cornelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Staff Sunset on 20 Nov 2022
Gracias!!!

10/10 Excellent

Valeria

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Emplacement parfait. La chambre est magnifique entourée d'arbre avec de grandes baies vitrées. On se reveille littéralement au en pleine nature. L'espace piscine sur le toit offre de couchés de soleil incroyables. La propreté est irreprochable. Il y a tout l'equipement sur place. Notre sejour a ete une vraie parenthèse de repos et de calme dans un cadre exceptionnel. Toute l'equipe de Sunset Tulum a ete au petit soin et a vraiment facilité notre sejour. Echange très chaleureux. Si j'avais a retourné a Tulum aucun doute que je retournerai a Sunset Tulum. Je recommande sans reserve.
Stayed 3 nights in Aug 2022
Response from Sunset on 28 Sept 2022
Merci Valeria !!!

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand bungalow bien équipé avec vue sur jardin
Grand bungalow bien équipé avec vue sur jardin et jungle. Petite piscine sur le toit pour voir le coucher du soleil. A proximité de la plage.
Stayed 1 night in Mar 2022
Response from Staff Sunset on 24 Apr 2022
Muchas gracias!! Fue un placer hospedarles

6/10 Okay

Michaela

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Geht so, hatte mir für den Preis mehr erwartet, - Badezimmer herunter gekommen, wirkt alles ein wenig schmuddelig...
Stayed 2 nights in Jan 2022
Response from Sunset on 5 Feb 2022
We are sorry that you felt this way.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rum i ljubgelmiljö
Bra läge, grym takterrass med solnedgång och eget kök! Mycket bra kommunikation med hotellet. Häftiga rum i ljungelmiljö!
Stayed 4 nights in Dec 2021
Response from Sunset on 5 Feb 2022
Gracias

8/10 Good

guillaume

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Staff Sunset on 28 Aug 2021
Gracias!!

10/10 Excellent

HECTOR EDUARDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente lugar, ubicación y trato. Incrible atencion de todos, en especial de Dante.
Stayed 2 nights in Nov 2020
Response from Sunset on 26 Nov 2020
Muchas gracias Hector, seguiremos trabajando para ofrecer servicios de excelencia