Title: Naala Tulum Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Naala Tulum Tranquil retreat near Tulum's ancient Mayan ruins offers a perfect balance of relaxation and exploration with its garden setting and refreshing pool ## Photo gallery for Naala Tulum ![Exterior - Naala Tulum (Tulum)](https://images.trvl-media.com/lodging/59000000/58190000/58187100/58187077/ac8324ab.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Sun deck - Naala Tulum (Tulum)](https://images.trvl-media.com/lodging/59000000/58190000/58187100/58187077/840b271f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Garden - Naala Tulum (Tulum)](https://images.trvl-media.com/lodging/59000000/58190000/58187100/58187077/12e1cc9b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - Naala Tulum (Tulum)](https://images.trvl-media.com/lodging/59000000/58190000/58187100/58187077/e66ca9f1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Naala Tulum (Tulum)](https://images.trvl-media.com/lodging/59000000/58190000/58187100/58187077/35357728.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Naala Tulum offers a peaceful escape near historic Mayan ruins. Guests can relax in the garden, cool off in the outdoor pool, or enjoy drinks at the bar after exploring. Practical amenities include bike rentals and tour assistance to help travelers make the most of the area. VIP Access ## Reviews 9.0 Wonderful ## Popular amenities - Free Wi-Fi - Air-conditioning - Parking available - Bar VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Jan 6 - Jan 7](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-06&endDate=2026-01-07&selected=58187077&PinnedHotelID=58187077&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-06&endDate=2026-01-07&selected=58187077&PinnedHotelID=58187077&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 7 - Jan 8](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=58187077&PinnedHotelID=58187077&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=58187077&PinnedHotelID=58187077&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 9 - Jan 11](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=58187077&PinnedHotelID=58187077&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=58187077&PinnedHotelID=58187077&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=58187077&PinnedHotelID=58187077&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=58187077&PinnedHotelID=58187077&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 3+ beds 2 beds Showing 4 of 4 rooms ### View all photos for Deluxe Room ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/59000000/58190000/58187100/58187077/d6bdacfe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room 9.2 Wonderful 23 reviews ### Highlights Air conditioning Flat-screen TV Down duvet Ceiling fan Premium bedding Blackout curtains Private bathroom Bathrobes - 538 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Family Apartment, 2 Bedrooms ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/59000000/58190000/58187100/58187077/56d489b3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Apartment, 2 Bedrooms 9.0 Wonderful 4 reviews ### Highlights Separate sitting area Air conditioning Kitchen Fridge Flat-screen TV Down duvet 2 bedrooms Premium bedding - 1076 sq ft - 2 bedrooms - Sleeps 6 - 2 Queen Beds and 1 Double Bed ### View all photos for Deluxe Quadruple Room ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/59000000/58190000/58187100/58187077/7d48f374.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Quadruple Room 9.2 Wonderful 17 reviews ### Highlights Air conditioning Flat-screen TV Down duvet Ceiling fan Premium bedding Blackout curtains Private bathroom Bathrobes - 538 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Standard Room ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/59000000/58190000/58187100/58187077/d6bdacfe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room 9.4 Exceptional 14 reviews ### Highlights Air conditioning Flat-screen TV Down duvet Ceiling fan Premium bedding Blackout curtains Private bathroom Bathrobes - 269 sq ft - Sleeps 2 - 1 King Bed ## You may also like Ad ![2 outdoor pools, free pool cabanas, pool umbrellas](https://images.trvl-media.com/lodging/79000000/78780000/78771400/78771341/61c9fe46.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Motto by Hilton Tulum Zama - Pool - Spa - Pet-friendly - Parking included 8.6 Excellent 297 reviews £71 includes taxes & fees 6 Feb - 7 Feb [](https://www.expedia.co.uk/Tulum-Hotels-Motto-By-Tulum.h78771341.Hotel-Information?chkin=2026-2-6&chkout=2026-2-7&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=7f62133f-afb9-4636-9e8c-ba16c4769c35&top_cur=GBP) Ad ![3 outdoor pools, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/71000000/70510000/70501700/70501666/5930300e.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Conrad Tulum Riviera Maya Tulum - On private beach - Pool - Spa - Parking included 9.2 Wonderful 285 reviews £421 includes taxes & fees 11 Jan - 12 Jan [](https://www.expedia.co.uk/Akumal-Hotels-Conrad-Tulum.h70501666.Hotel-Information?chkin=2026-1-11&chkout=2026-1-12&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=7f62133f-afb9-4636-9e8c-ba16c4769c35&top_cur=GBP) Ad ![Children’s play area – outdoor](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/71000000/70510000/70502100/70502006/w3840h2872x0y3-5003acb0_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Tulum Riviera Maya All-Inclusive Resort Tulum - Pool - All-inclusive - Spa - Kids’ pool 8.4 Very good 1,995 reviews £258 includes taxes & fees 26 Jan - 27 Jan [](https://www.expedia.co.uk/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information?chkin=2026-1-26&chkout=2026-1-27&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=7f62133f-afb9-4636-9e8c-ba16c4769c35&top_cur=GBP) Ad ![Exterior](https://images.trvl-media.com/lodging/108000000/107790000/107788100/107788093/548f80d1.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Tulum by IHG Tulum City Center - Pool - Pet-friendly - Parking included - Free Wi-Fi 9.0 Wonderful 63 reviews £66 includes taxes & fees 15 Jan - 16 Jan [](https://www.expedia.co.uk/Tulum-Hotels-Selina-Tulum-Downtown.h107788093.Hotel-Information?chkin=2026-1-15&chkout=2026-1-16&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=7f62133f-afb9-4636-9e8c-ba16c4769c35&top_cur=GBP) Ad ![Lake](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/73000000/72550000/72542900/72542835/5e255a08_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Wakax Hacienda - Cenote & Boutique Hotel - Small Luxury Hotels of the World Tulum - Pool - Spa - Parking included - Restaurant 9.6 Exceptional 37 reviews £553 includes taxes & fees 12 Jan - 13 Jan [](https://www.expedia.co.uk/Tulum-Hotels-WAKAX-HACIENDA.h72542835.Hotel-Information?chkin=2026-1-12&chkout=2026-1-13&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=7f62133f-afb9-4636-9e8c-ba16c4769c35&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Naala-Tulum.h58187077.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Naala-Tulum.h58187077.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.20386%2C-87.44962&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=96QpADWDWYH0mCnorSTBId53uuE=) Av. Cobá Sur, Región 014, Súper Manzana 001, Manzana 004, Lote 001, Tulum, QROO, 77760 #### What's nearby - Hunab Lifestyle Center \- 1 min walk \- 0.0 miles - Jaguar Park \- 1 min walk \- 0.1 miles - Tulum National Park \- 3 min drive \- 1.8 miles - Dos Aguas Park \- 5 min drive \- 1.3 miles - Hospital de Tulum \- 7 min drive \- 1.5 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 97 min drive #### Restaurants - ‪Coco Cafe - ‬12 min walk - ‪Jasmine - ‬12 min walk - ‪Olio - ‬17 min walk - ‪Carl's Jr. - ‬2 min walk - ‪Escama - ‬6 min walk ## About this property ### Naala Tulum Hotel near Tulum Mayan Ruins Take advantage of a terrace, a garden and a bar at Naala Tulum. Free in-room WiFi, with a speed of 50+ Mbps, and a restaurant are available to all guests. You'll also enjoy perks such as: - An outdoor pool, along with sunloungers - Bike hire, self-parking (surcharge) and a round-trip airport shuttle (surcharge) - Luggage storage, concierge services and tour/ticket information - A lift, a banquet hall and a 24-hour front desk - Guest reviews say great things about the pool and helpful staff Room features All 95 rooms boast comforts, such as premium bedding and laptop-friendly workspaces, as well as perks, such as air conditioning and bathrobes. Extra conveniences in all rooms include: - Bathrooms with showers and free toiletries - 40-inch flat-screen TVs with Netflix, streaming services and digital channels - Wardrobes/cupboards, ceiling fans and daily housekeeping ## Similar properties ![Breakfast, lunch, dinner served; international cuisine, pool views ](https://images.trvl-media.com/lodging/112000000/111920000/111918700/111918641/4a090908.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wyndham Tulum Tulum - Pool - Spa - Kids’ pool - Parking included 8.8 Excellent 144 reviews £79 includes taxes & fees 26 Jan - 27 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=111918641&PinnedHotelID=111918641&HadPinnedHotel=true®ionId=-1&adults=2) ![Garden](https://images.trvl-media.com/lodging/93000000/92990000/92983900/92983826/95951278.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Prana Boutique Hotel Tulum City Center - Pool - Breakfast included - Free Wi-Fi - Restaurant 9.0 Wonderful 408 reviews £64 includes taxes & fees 11 Jan - 12 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-11&endDate=2026-01-12&selected=92983826&PinnedHotelID=92983826&HadPinnedHotel=true®ionId=-1&adults=2) ![Couples treatment room(s), body treatments, aromatherapy](https://images.trvl-media.com/lodging/45000000/44040000/44035300/44035250/a9403957.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Copal Tulum Hotel Zama - Pool - Spa - Parking included - Free Wi-Fi 8.6 Excellent 1,010 reviews £97 includes taxes & fees 21 Jan - 22 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=44035250&PinnedHotelID=44035250&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/108000000/107790000/107788100/107788093/548f80d1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Tulum by IHG Tulum City Center - Pool - Pet-friendly - Parking included - Free Wi-Fi 9.0 Wonderful 63 reviews £66 includes taxes & fees 15 Jan - 16 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=107788093&PinnedHotelID=107788093&HadPinnedHotel=true®ionId=-1&adults=2) ![On the beach, white sand, beach cabanas, sun-loungers](https://images.trvl-media.com/lodging/74000000/73730000/73727100/73727035/14a57a54.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Alito Tulum Hotel Zona Hotelera - Pool - Breakfast included - Parking included - Free Wi-Fi 8.4 Very good 215 reviews £112 includes taxes & fees 12 Jan - 13 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-12&endDate=2026-01-13&selected=73727035&PinnedHotelID=73727035&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, free pool cabanas, pool umbrellas](https://images.trvl-media.com/lodging/79000000/78780000/78771400/78771341/61c9fe46.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Motto by Hilton Tulum Zama - Pool - Spa - Pet-friendly - Parking included 8.6 Excellent 297 reviews £71 includes taxes & fees 6 Feb - 7 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-07&selected=78771341&PinnedHotelID=78771341&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Penthouse, 1 King Bed, Private Pool | Terrace/patio](https://images.trvl-media.com/lodging/71000000/70980000/70975900/70975857/63afd6c8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### K'uyen Boutique Hotel Zama - Pool - Breakfast included - Spa - Parking included 9.2 Wonderful 139 reviews £103 includes taxes & fees 19 Jan - 20 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=70975857&PinnedHotelID=70975857&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe King Ocean View with Jacuzzi | View from room](https://images.trvl-media.com/lodging/114000000/113250000/113245100/113245073/5085c811.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mía Tulum Beachfront Resort - Ocean View Suites and Beach Club Zona Hotelera - Pool - Breakfast included - Parking included - Free Wi-Fi 8.8 Excellent 86 reviews £80 includes taxes & fees 18 Jan - 19 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=113245073&PinnedHotelID=113245073&HadPinnedHotel=true®ionId=-1&adults=2) ![2 bars/lounges, tapas bar, sports bar](https://images.trvl-media.com/lodging/62000000/61420000/61415300/61415298/4637d98b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Aloft Tulum Zama - Pool - Pet-friendly - Free Wi-Fi - Restaurant 9.0 Wonderful 458 reviews £91 includes taxes & fees 13 Jan - 14 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-13&endDate=2026-01-14&selected=61415298&PinnedHotelID=61415298&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/112000000/111610000/111609900/111609856/3a368039.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Otonomus Tulum Tulum - Pool - Kitchen - Washing machine - Dryer 8.8 Excellent 189 reviews £48 includes taxes & fees 5 Feb - 6 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-05&endDate=2026-02-06&selected=111609856&PinnedHotelID=111609856&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 50+ Mbps - Available in some public areas: Free WiFi ### Parking and transport - Return airport shuttle (surcharge) from 9:00 AM to 6:00 PM on request - Parking on site (USD 10 per day) - Limited on-site self parking ### Food and drink - A bar/lounge - A restaurant - Snack bar/deli ### Things to do - Bicycle rentals - Outdoor pool ### Family friendly - Outdoor pool - Snack bar/deli ### Conveniences - 24-hour front desk - Luggage storage ### Guest services - Concierge services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Garden - Pool loungers - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - Lift - Well-lit path to entrance ### More - Banquet hall - Designated smoking areas - Mosquito nets ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Premium bedding ### Bathroom - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Shampoo - Shower - Slippers - Soap - Toilet paper - Towels provided ### Entertainment - 40-inch flat-screen TV with digital channels - Netflix - Streaming services ### Food and drink - Minibar ### More - Air conditioning - Ceiling fan - Desk - Laptop workspace - Phone - Safe - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Cleaning fee: USD 2.50 per accommodation, per night. We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: USD 120 per vehicle (one-way, maximum occupancy 6) - Self-parking fee: USD 10 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Cashless transactions are available Noise-free guestrooms cannot be guaranteed Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention No pets and no service animals are allowed at this property ### Property is also known as Naala Tulum Hotel Naala Tulum Tulum Naala Tulum Hotel Tulum ## Frequently asked questions ### Does Naala Tulum have a pool? ### Is Naala Tulum pet-friendly? ### How much is parking at Naala Tulum? ### What time is check-in at Naala Tulum? ### What time is check-out at Naala Tulum? ### Does Naala Tulum provide a shuttle to the airport? ### Where is Naala Tulum located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Naala Tulum Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.2 Cleanliness ### 8.8 Amenities ### 9.0 Staff & service ### 9.0 Eco-friendliness ### 9.0 Property conditions & facilities 10 - Excellent 420 8 - Good 139 6 - Okay 49 4 - Poor 16 2 - Terrible 20 ## Reviews ### 8/10 Good #### Stacey 7 Dec 2025 Liked: Cleanliness, staff & service, property conditions & facilities It's a nice place very relaxing. ##### Stacey Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Tomas 10 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was a good place to stay, very clean ##### Tomas Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Chad 16 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful property, especially for the price. The staff was excellent. ##### Chad Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Eduardo 17 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I loved, recommended ##### Eduardo Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Roberta 25 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great property. Will stay longer next time. ##### Roberta Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Ivana Monique 2 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities the staff were wonderful. they had fantastic price forward excursion suggestions. very nice and helpful. location was very central to shops and good food ##### Ivana Monique Stayed 6 nights in Sep 2025 ### 8/10 Good #### Gerald 31 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Na’ala was a great place to stay. The hotel has a great pool and the property was very nice. The staff was helpful. It is located close to a few shops in walking distance. We enjoyed our stay here. ##### Gerald Stayed 2 nights in Aug 2025 ### 8/10 Good #### Arianny 31 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hotel is great! Swimming pool is great, room are spacious! Location is very closed by convenience stores and restaurants. ![](https://a.travel-assets.com/ugc/hotel-reviews/5a98c1c3-16bf-4b16-b2b3-64e627dca6c0-1753925240417.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f2b348e7-18ba-4a1c-99de-d1036bef417a-1753925243554.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Arianny Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Steve 22 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities The amenities were great and the look was amazing. ##### Steve Stayed 7 nights in Jun 2025 ### 8/10 Good #### KayRachel 18 Oct 2025 Disliked: Staff & service It was a nice hotel. The cons are wish the water is warm when taking a shower it was cold water, one of the rooms the bed sheets has stains, and the pool is nice it just needs to be painted you can see the paint is coming off. The people in the front desk weren’t as welcoming:( ##### KayRachel Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Isaac 18 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 10/10 would definitely recommend. The hotel overall is excellent the rooftop pools with views were second to none, and the staff were very friendly and accommodating. ##### Isaac Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Jerry 8 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Didnt not eat at the hotel but it is a great stay and an awesome place. Great location easy to get where ever you want ##### Jerry Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Guadalupe 17 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice.. will stay here again ##### Guadalupe Stayed 3 nights in Feb 2025 ### 8/10 Good #### Ralph 8 Apr 2025 Liked: Amenities This is a nice hotel to stay, it has comfort, nice amenities. ##### Ralph Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Coates 25 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely garden and rooftop pool area. ##### Coates Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Quentin 26 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing ##### Quentin Stayed 4 nights in Aug 2025 ### 10/10 Excellent #### Lenora 3 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The atmosphere was very warm and inviting with a lobby area with lots of comfortable seating in a bohemian jungle style. The rooms were clean and had that similar natural bohemian style. ![The garden at night ](https://a.travel-assets.com/ugc/hotel-reviews/ed357db4-d5c6-459f-86ce-ac67bd7f1109-1754247417108.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Relaxing at the rooftop pool ](https://a.travel-assets.com/ugc/hotel-reviews/3cc92402-7dcc-4b43-b444-e6c325bb2599-1754247485039.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Lenora Stayed 8 nights in Jul 2025 ### 6/10 Okay #### Jorge H. 15 Sept 2025 Liked: Cleanliness, staff & service Nice place, roof top and rooms. However, Limited selection of drinks and no available food during the day. This was low season and there are few guests but basic drinks such as more than two type of beers and some available snacks would make it better. Good value for money overall. ##### Jorge H. Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Andres 27 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities The staff is the best! ##### Andres Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Melanie 25 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It's a great place to stay in walking distance from town. Restaurant had good food too and the pool area was fun and relaxing. ##### Melanie Stayed 6 nights in Feb 2025 ### 10/10 Excellent #### Rod 10 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities Clean and good price ##### Rod Stayed 1 night in Aug 2025 ### 8/10 Good #### Nidia 19 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful place ##### Nidia Stayed 5 nights in Mar 2025 ### 2/10 Terrible #### Ceri 30 Dec 2025 Disliked: Amenities From the day we got there we had no hot water and our AC wasn’t working. It took nearly 3 days out of the four days. We stayed there to get the AC to work, but it would only work for a few hours and then go out the shower. water was cold never warm and there was an ant infestation on our balcony. We had to sleep with the doors open due to no AC and I’m covered in mosquito bites. They placed us in a room right by the stairway and all we heard was people running up and down all evening and all morning long, nobody spoke good enough English at their hotel to be able to help us when we asked for help. I was really hoping this hotel would fit our needs, but it was terrible. ##### Ceri Stayed 4 nights in Dec 2025 ### 8/10 Good #### rikki 21 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Property was nice for the area ##### rikki Stayed 5 nights in May 2025 ### 8/10 Good #### Dawn 9 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Easy stay I would recommend this hotel for cleanliness and location. Centrally located to either beach Tulum or street shopping Tulum. Bike rentals or ATV rentals are accessible. We did both. Downfall is no ice unless you go up to the restaurant at top fllor and no early morning coffee provided until 8:00am when they serve breakfast. Room was super clean and bed was extremely comfortable. Great hotel for the price ![](https://a.travel-assets.com/ugc/hotel-reviews/049097b5-9371-4c6c-a6f5-9195ecb5d239-1757445590046.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/d4e27db9-c795-450d-90d9-a3908012c21a-1757445591809.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/af3c246c-6b60-4061-8eac-9b9f50c46e0b-1757445595858.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/10996330-74d2-4665-8d21-c2569a2c3e1c-1757445596615.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Dawn Stayed 3 nights in Sep 2025 ## Expedia's Latest Trends ### Hotels > [Shambala Petit Hotel](https://www.expedia.co.uk/Tulum-Hotels-Villa-Shambala-Petit.h55312687.Hotel-Information) > > [La Valise Tulum, Member of Small Luxury Hotels](https://www.expedia.co.uk/Tulum-Hotels-La-Valise-Tulum.h20295634.Hotel-Information) > > [Hotel Ma'xanab](https://www.expedia.co.uk/Tulum-Hotels-Hotel-Maxanab.h39070203.Hotel-Information) > > [Hotel Roc Luxe Tulum - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Esencial-Tulum.h33786942.Hotel-Information) > > [Sunscape Cancun All-Inclusive Resort & Spa by Hyatt](https://www.expedia.co.uk/Cancun-Hotels-Sunscape-Cancun-Resort-Spa-All-Inclusive.h28108.Hotel-Information) > > [Hotel Bardo](https://www.expedia.co.uk/Tulum-Hotels-Hotel-Bardo.h42519314.Hotel-Information) > > [Casa Malca](https://www.expedia.co.uk/Tulum-Hotels-Casa-Malca.h12076660.Hotel-Information) > > [Kanan Tulum Hotel & Spa Adults Only Playground](https://www.expedia.co.uk/Tulum-Hotels-Kanan-Tulum-Adults-Only.h36180839.Hotel-Information) > > [Ikal Hotel Tulum](https://www.expedia.co.uk/Tulum-Hotels-Ikal-Hotel-Tulum.h32787679.Hotel-Information) > > [Azulik - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Azulik.h4515733.Hotel-Information) > > [Mi Tulum](https://www.expedia.co.uk/Tulum-Hotels-Mi-Tulum.h33372347.Hotel-Information) > > [Coco Unlimited](https://www.expedia.co.uk/Tulum-Hotels-Coco-Limited.h20510415.Hotel-Information) > > [Prana Boutique Hotel](https://www.expedia.co.uk/Tulum-Hotels-Prana-Boutique-Hotel.h92983826.Hotel-Information) > > [La Zebra Tulum - a Small Luxury Hotel](https://www.expedia.co.uk/Tulum-Hotels-La-Zebra-Colibri-Boutique-Hotels.h9197627.Hotel-Information) > > [Hotel Muaré Tulum Wellness and Spa](https://www.expedia.co.uk/Tulum-Hotels-Hotel-Muare-Tulum.h74078363.Hotel-Information) > > [Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive ](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hilton-Playa-Del-Carmen.h1151540.Hotel-Information) > > [BE Destination Tulum](https://www.expedia.co.uk/Tulum-Hotels-Be-Tulum-Beach-Spa-Resort.h3389380.Hotel-Information) > > [Elements Tulum Boutique Hotel](https://www.expedia.co.uk/Tulum-Hotels-Elements-Tulum-Boutique-Hotel.h16455930.Hotel-Information) > > [Hotel Riu Tequila - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hotel-Riu-Tequila-All-Inclusive.h487013.Hotel-Information) > > [Ahau Tulum](https://www.expedia.co.uk/Tulum-Hotels-Ahau-Tulum.h11901840.Hotel-Information) > > [Hotel Panamera](https://www.expedia.co.uk/Tulum-Hotels-Hotel-Panamera.h48569260.Hotel-Information) > > [Royal Hideaway Playacar All Inclusive - Adults only](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Royal-Hideaway-Playacar-All-Inclusive-Adults-Only.h470879.Hotel-Information) > > [Our Habitas Tulum - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Habitas-Tulum.h17876764.Hotel-Information) > > [Excellence Playa Mujeres - Adults Only All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Excellence-Playa-Mujeres-All-Inclusive-Adults-Only.h1672497.Hotel-Information) > > [Mi Amor by La Zebra, an SLH Hotel](https://www.expedia.co.uk/Tulum-Hotels-Mi-Amor-Adults-Only-Colibri-Boutique-Hotels.h9227252.Hotel-Information) > > [Nômade Temple Tulum](https://www.expedia.co.uk/Tulum-Hotels-Nomade-Tulum.h13008835.Hotel-Information) > > [Maka Hotel Boutique](https://www.expedia.co.uk/Tulum-Hotels-MAKA-HOSTAL-BOUTIQUE.h39409336.Hotel-Information) > > [ Atelier Playa Mujeres - Adults Only - All Inclusive](https://www.expedia.co.uk/Punta-Sam-Hotels-Atelier-Playa-Mujeres-Adults-Only-All-Inclusive.h27527416.Hotel-Information) ---