Naala Tulum

Photo gallery for Naala Tulum

Primary image
Outdoor pool
Outdoor pool
Down duvets, in-room safe, desk, laptop workspace
Down duvets, in-room safe, desk, laptop workspace

Overview of Naala Tulum

Naala Tulum

3.5 star property

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Parking available
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Map
Av. Cobá Sur, Región 014, Súper Manzana 001, Manzana 004, Lote 001, Tulum, QROO, 77760

Explore the area

  • Popular LocationTulum National Park1 min walk
  • Popular LocationLas Palmas Public Beach5 min drive
  • Popular LocationDos Aguas Park8 min drive
  • AirportTulum, Quintana Roo (TUY)10 min drive

Choose dates to view prices

About this area

Tulum

Naala Tulum is located in Tulum. Cenote Calavera and Cenote Crystal are worth checking out if an activity is on the agenda, while those looking for area attractions can visit LabnaHa Ecopark Adventures and El Toh Ecopark.

What's nearby

  • Tulum National Park - 1 min walk
  • Las Palmas Public Beach - 5 min drive
  • Playa Paraiso - 6 min drive
  • Dos Aguas Park - 8 min drive
  • Playa Ruinas - 14 min drive

Restaurants

  • El Capitan - 9 min walk
  • La Coqueta - 15 min walk
  • Papaya Pizza & Co - 18 min walk
  • Tropi Tacos - 19 min walk
  • Taqueria Honorio - 20 min walk

About this property

Naala Tulum

3.5-star hotel
Take advantage of a round-trip airport shuttle, a terrace and a garden at Naala Tulum. In addition to a bar and a restaurant, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool
  • Self-parking (surcharge), luggage storage and a 24-hour front desk
  • A lift, tour/ticket information and concierge services
Room features
All guest rooms at Naala Tulum boast perks, such as Laptop workspace and air conditioning, as well as amenities, such as complimentary wireless Internet access and safes.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 40-inch flat-screen TVs with Netflix, streaming services and digital channels
  • Wardrobes/cupboards, ceiling fans and daily housekeeping

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (USD 10 per day)
  • Return airport shuttle (surcharge)

Food and drink

  • 1 restaurant
  • 1 bar

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Lift

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Well-lit path to entrance

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down duvet

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • Digital channels
  • Netflix
  • Streaming services

More

  • Desk
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Window screens

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cleaning fee: USD 1.5 per accommodation, per night.
  • Sanitation services: USD 1.5 per night

We have included all charges provided to us by the property.

Optional extras

  • Self-parking fee: USD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Naala Tulum Hotel
Naala Tulum Tulum
Naala Tulum Hotel Tulum

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 145 out of 225 reviews
5 - Excellent 64%
Rating 4 - Good. 47 out of 225 reviews
4 - Good 21%
Rating 3 - Okay. 17 out of 225 reviews
3 - Okay 8%
Rating 2 - Poor. 5 out of 225 reviews
2 - Poor 2%
Rating 1 - Terrible. 11 out of 225 reviews
1 - Terrible 5%

4.6/5

Cleanliness

4.4/5

Staff & service

4.4/5

Amenities

4.5/5

Property conditions & facilities

4.6/5

Eco-friendliness

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five Star service at a little less than premium price.
Stayed 3 nights in Jul 2022

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is good and have great staff service. I really hate tulum streets. The beach is currently unavailable to swim due to seeweed plant. I will recommend staying in Cancun there’s more clean beaches and better streets. Tulum is so over rate honestly.
Stayed 2 nights in Jun 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely!
Stayed 2 nights in Jun 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and I love the bracelet room key concept! Will be back!
Stayed 2 nights in Jun 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Naala Tulum was fantastic! From arrival to departure they took care of everything we needed! The service there was absolutely exceptional. In particular Eduardo and Karina at the poolside bar were amazing - never letting our drinks run out! Ruben did a phenomenal job with booking our tours and Jesus gave us great recommendations on things to do in the area. The location was great - just out of the hotel zone by the beach which is very pricey and too far from the city center - but still close enough to get to the beach. Naala is located within a 15 minute walk of all the great local things to do in Tulum including the markets, art and street tacos! Plus there are a bunch of restaurants and bars on the same strip. I will definitely plan to stay at Naala if we return to Tulum!
Stayed 10 nights in May 2022

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very aesthetically pleasing. The customer service was great, people at front desk were always incredibly helpful with recommendations and calling taxis. I stayed in room 321. Peaceful for the most part. It is directly below the rooftop dining area so the dragging of chairs is definitely a wake up call. We were never able to get live tv on the tv, and the wifi is very spotty for Netflix. Barely an issue since we were not in the room that much. Construction across the street was a bit noisy at times. Other than that, it has PLENTY of restaurant within walking distance, close enough to town center or to bike or scooter rentals. I would stay here again without a doubt.
Stayed 3 nights in May 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended hotel
We had a wonderful experience at Na'ala! The best thing about this hotel is the friendly service, whether in the cafe/bar, at the front desk, or from housekeeping, they got us everything we needed, quickly and with a smile. We absolutely loved the rooftop pool and spent many hours relaxing there. The rooms were very comfortable, and the breakfast was great.
Stayed 7 nights in May 2022

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great stay, the location is perfect, the staff very helpful and the BED omgg very soft. My only negative was the breakfast options it was too limited.
Stayed 3 nights in May 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and amazing staff.
Stayed 2 nights in May 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had a really cool vibe from the relaxing music in the lobby to the soothing sounds on the roof at the pool. The room was big, clean and cool. The staff was friendly and helpful. We did not eat here. We enjoyed Na’ala Hotel.
Stayed 4 nights in Apr 2022