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Although this was a very expensive hotel, it was such an excellent hotel in every aspect. We took the Narita Express train from the airport, and the hotel has an entry door right inside the Tokyo Station. So convenient! We were able to go all around the city on the train system to tour and come back ...
My husband and I love this hotel. From the moment we arrived late at night, to our departure early in the morning, we experienced nothing but first rate service - impeccable manners from the staff. We also used the concierge service to make appointments, find specialty stores, book luggage transportation, ...
Great view of Tokyo Japan from your room Hotel staff cleans your place 2-3 times during the day to make sure your place is well kept. Never ran out of bottle water and always filled anything that was used. Never had such amazing service like this before. Free access to gym, internet, pool, and classes. ...
This was my 1st time in Japan. I stayed at a few different hotels to get an idea of what is available. For my last couple of days in Tokyo I saved the best till last. Right from the start walking from the street through the grounds I could see this was different. The staff were very friendly and ...
Fantastic room. Great views. The service and guest treatment is truly world class. Feels like a 6 star hotel without the pretentious vibe that many similar hotels have. Staff are kind, courteous and - most importantly - genuine.
Hotel staff was very polite and accommodating. We had breakfast at their executive lounge every morning and it was a very good spread from omelets to baked goods.
Not only was our room beautifully appointed, but we were given personal attention by staff to the point of walking us down the street to make certain we found a specific location we were looking for. We were made to feel very special.
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