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My husband and I love this hotel. From the moment we arrived late at night, to our departure early in the morning, we experienced nothing but first rate service - impeccable manners from the staff. We also used the concierge service to make appointments, find specialty stores, book luggage transportation, ...
Very nice and polite staff. Easy check in and out. Room was amazing has such a great view of the city. Only down side was when trying to get drinks at the bar. Took a long time get them to take our order so we walked out(nice view of the city though)
The hotel staff was very friendly. The room was clean and comfortable. It would have been an excellent room if there was closet space. The buffet breakfast was amazing, we loved all of the food.
Flawless service. Concierge is super helpful making arrangements for local restaurants, trips locally and out of town, as well as arranging local tour guides! Saves soo much time and guessing in planning your stays!
Greatly located right above Otemachi Station. Staff were very kind and always did their best to fulfill our needs. When in Tokyo i would definitively stay at Tokyo Palace again. I would recommend you go for the rooms in the Club Level with Balcony so you could enjoy the view (Imperial Garden, Imperial ...
After a religious retreat, I stayed a couple days at the New Otani Hotel in Tokyo. It did not disappoint. The service I received was very good and the facility was, as usual, first class. I also got special attention with regards to finding directions to certain places I wanted to visit and with ...
Excellent hotel close to two train stations Shinagawa and Meguro. Daily very convenient shuttle servicing to those stations. Get the Club Room very convenient to save money and time on Breakfast, Light Dinner and Night refreshments Staff very friendly and room prices very affordable compared with ...
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