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Not only was our room beautifully appointed, but we were given personal attention by staff to the point of walking us down the street to make certain we found a specific location we were looking for. We were made to feel very special.
Nice hotel with really beautiful garden. The staff is really helpful. Everything is absolutely spot on. The only downside is a little bit far from the underground. If you carry heavy suitcase, it is better to take taxi.
Fantastic room. Great views. The service and guest treatment is truly world class. Feels like a 6 star hotel without the pretentious vibe that many similar hotels have. Staff are kind, courteous and - most importantly - genuine.
My husband and I love this hotel. From the moment we arrived late at night, to our departure early in the morning, we experienced nothing but first rate service - impeccable manners from the staff. We also used the concierge service to make appointments, find specialty stores, book luggage transportation, ...
This hotel is modern and efficient. It has wonderful views over the surrounding area and of the Sky Tree. The restaurant is really great - open 24 hours a day. I would stay here again.
Although this was a very expensive hotel, it was such an excellent hotel in every aspect. We took the Narita Express train from the airport, and the hotel has an entry door right inside the Tokyo Station. So convenient! We were able to go all around the city on the train system to tour and come back ...
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