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Overview of Palace Hotel Tokyo

Photo gallery

Featured image
Balcony
Balcony
Egyptian cotton sheets, minibar, in-room safe, desk
LCD TV, DVD player, pay-per-view films

Palace Hotel Tokyo

5 out of 5

4.8/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Personal protective equipment

Explore the area

    Popular LocationMarunouchi Building9 min walk
    Popular LocationTokyo Imperial Palace13 min walk
    Popular LocationHibiya Park17 min walk
    AirportTokyo (HND-Haneda)16 min drive

Choose dates to view prices

Suite, 1 King Bed, Balcony (Terrace)

  • 592 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Club Grand Deluxe King Room with Balcony

  • 592 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

Suite, 2 Single Beds, Balcony (Park)

  • 592 sq ft
  • City view
  • Sleeps 5
  • 2 Single Beds

Club Deluxe Twin Room with Balcony

5/5 guest room rating
  • 484 sq ft
  • Park view
  • Sleeps 4
  • 2 Double Beds

Deluxe Twin Room with Balcony

5/5 guest room rating
  • 485 sq ft
  • Park view
  • Sleeps 4
  • 2 Double Beds

Club Deluxe King Room

5/5 guest room rating
  • 484 sq ft
  • Sleeps 4
  • 1 King Bed

Grand Deluxe Twin Room

5/5 guest room rating
  • 595 sq ft
  • Park view
  • Sleeps 4
  • 2 Double Beds

Grand Deluxe King Room with Balcony

5/5 guest room rating
  • 592 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

Executive Suite Room

  • 807 sq ft
  • Park view
  • Sleeps 4
  • 1 King Bed

Club Deluxe King Room with Balcony

5/5 guest room rating
  • 484 sq ft
  • Park view
  • Sleeps 4
  • 1 King Bed

Chiyoda Suite Room

  • 861 sq ft
  • Park view
  • Sleeps 4
  • 2 Single Beds

Deluxe King Room with Balcony

5/5 guest room rating
  • 485 sq ft
  • Park view
  • Sleeps 4
  • 1 King Bed

Deluxe King Room

4.9/5 guest room rating
  • 485 sq ft
  • Sleeps 4
  • 1 King Bed

Garden Suite Room

  • 807 sq ft
  • Park view
  • Sleeps 4
  • 1 King Bed

Grand Deluxe Twin Room for Triple Use

4.7/5 guest room rating
  • 595 sq ft
  • Park view
  • Sleeps 5
  • 3 Double Beds

Club Grand Deluxe Twin Room with Balcony

  • 484 sq ft
  • City view
  • Sleeps 4
  • 2 Single Beds

About this area

Tokyo

Located in Tokyo's Marunouchi neighbourhood, Palace Hotel Tokyo is in the city centre and near a metro station. The area's natural beauty can be seen at Wadakura Fountain Park and East Garden, while Museum of the Imperial Collections and Masakado Kubizuka are cultural highlights. Looking to enjoy an event or a game? See what's going on at Nippon Budokan or Tokyo Dome. Guests love the hotel's convenience for public transportation: Otemachi Station is 6 minutes on foot and Nijubashimae (Marunouchi) Station is 8 minutes.
Popular Location

What's nearby

  • Wadakura Fountain Park - 3 min walk
  • Museum of the Imperial Collections - 4 min walk
  • Marunouchi Building - 9 min walk
  • Tokyo Imperial Palace - 13 min walk
  • Hibiya Park - 17 min walk

Getting around

  • Otemachi Station - 6 min walk
  • Tokyo Station - 12 min walk
  • Tokyo (HND-Haneda) - 16 min drive

Restaurants

  • GRAND KITCHEN — 1 min walk
  • WADAKURA — 1 min walk
  • Amber Palace - 4 min walk
  • Wolfgang Puck Express - 7 min walk
  • Sutābakkusu - 7 min walk

About this property

Palace Hotel Tokyo

Luxury Tokyo hotel in Marunouchi, walk to Marunouchi Building
This hotel features 6 restaurants, a full-service spa and an indoor pool. WiFi in public areas is free. Other amenities include 3 bars/lounges, a 24-hour fitness centre and a coffee shop/café. All 290 rooms provide free WiFi and free wired Internet, LCD TVs with digital channels, and conveniences such as fridges and coffee makers. Guests will also find 24-hour room service, DVD players and minibars.
Palace Hotel Tokyo offers 290 forms of accommodation with DVD players and minibars. Beds feature Egyptian cotton sheets. LCD televisions come with premium digital channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and complimentary bottles of water. In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a 24-hour fitness centre.

Guests aged under 16 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Evian SPA TOKYO has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, facials, body wraps and body scrubs. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Palace Hotel Tokyo is listed in the 2018 Travel + Leisure 500.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (JPY 2100 per night; includes in/out privileges)
  • Valet parking on site (JPY 3100 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily 6 AM–10:30 AM: JPY 4000-5100 per person
  • 6 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • Bike rentals
  • Full-service spa
  • Indoor pool
  • Sauna
  • Shopping
  • Yoga classes

Family friendly

  • Dry cleaning service
  • DVD player
  • Corner/local shop
  • Indoor pool
  • Laundry facilities
  • Fridge

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Portuguese
  • Spanish

Business services

  • Meeting rooms
  • Conference space

Outdoors

  • Terrace

Spa

  • 5 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - prenatal
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • TV/satellite channels
  • DVD player
  • LCD TV
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Turndown service

Policies

Check-in

Check-in from 3:00 PM - 3:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival
Following policies apply to guests staying in Club Deluxe King, Grand Deluxe Twin Room, Deluxe Twin Room (Triple Use), Executive Suite, Garden Suite, and Chiyoda Suite: 1) Children 12 years old and younger are not permitted in Club Lounge after 5:30 PM.2) Children ages 5 to 15 are only allowed to use the pool from 9 AM to 5 PM with adult supervision.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Guests are not required to pay the city tax when travel stay dates are between 1 July 2020 - 30 September 2021. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between JPY 4000 and JPY 5100 per person (approximately)
  • Self-parking fee: JPY 2100 per night (in/out privileges)
  • Valet parking fee: JPY 3100 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:30 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the health club or fitness facility
Guests under 18 years old are not allowed in the spa

Property is also known as

Hotel Palace Tokyo
Hotel Tokyo Palace
Palace Hotel Tokyo
Palace Tokyo
Palace Tokyo Hotel
Tokyo Hotel Palace
Tokyo Palace
Tokyo Palace Hotel
Grand Palace Chiyoda
Grand Palace Hotel Tokyo
Hotel Grand Palace Tokyo, Japan
Palace Hotel Tokyo Japan
Palace Hotel Tokyo Hotel
Palace Hotel Tokyo Tokyo
Palace Hotel Tokyo Hotel Tokyo

Frequently asked questions

Can I cancel my reservation for free at Palace Hotel Tokyo and receive a full refund?
Yes, Palace Hotel Tokyo offers free cancellation on select room rates, because flexibility matters! Please refer to Palace Hotel Tokyo cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Palace Hotel Tokyo?
As of 16 Apr 2021, prices found for a 1-night stay for 2 adults at Palace Hotel Tokyo on 29 Apr 2021 start from £363, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Palace Hotel Tokyo have a pool?
Yes, this property has an indoor pool. Pool access is from 6:30 AM to 10:00 PM.
Is Palace Hotel Tokyo pet-friendly?
No, pets are not allowed at this property.
How much is parking at Palace Hotel Tokyo?
Self-parking is available for JPY 2100 per night. Valet parking is available for JPY 3100 per night.
What time is check-in at Palace Hotel Tokyo?
Check-in is from 3:00 PM - 3:00 AM. After-hours check-in is not available.
What time is check-out at Palace Hotel Tokyo?
Checkout is at noon.
Where is Palace Hotel Tokyo located?
Located in Marunouchi, this luxury hotel is within a 5-minute walk of Wadakura Fountain Park, Museum of the Imperial Collections and Masakado Kubizuka. Imperial Palace Garden and East Garden are also within 10 minutes. Otemachi Station is 6 minutes by foot and Nijubashimae (Marunouchi) Station is 8 minutes.

Overall score and ratings

4.8

Exceptional

Rating 5 - Excellent. 739 out of 838 reviews
5 - Excellent 88%
Rating 4 - Good. 78 out of 838 reviews
4 - Good 9%
Rating 3 - Okay. 15 out of 838 reviews
3 - Okay 2%
Rating 2 - Poor. 3 out of 838 reviews
2 - Poor 0%
Rating 1 - Terrible. 3 out of 838 reviews
1 - Terrible 0%

4.9/5

Cleanliness

4.8/5

Staff & service

4.8/5

Amenities

4.9/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Tokyo
Far superior to any other hotel experience in Tokyo. We were greatly surprised and extremely happy!
Stayed 2 nights in Dec 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
お部屋最高!
初めてのパレス東京 check-inの2時間以上前でしたがお部屋に入れました Grand Deluxe King room with balcony とっても良かったです balconyは広く景色も良くバスタブが窓際にあるので気持ちよく使えます 加湿器やパジャマ、クルクルドライヤーも借りれて気分良く過ごせました 特にUSBポートの電源があるのでアダプター要らずで本当に便利だと感激 すごい久しぶりの日本のホテル 滞在して良かった。。。ですが朝食の時にガラガラなのに場所が選べず、スタッフstationの近く 空いてる時は選びたくない席です 次々と来るグループを隣の席ばかりに座らせるのがとっても不快でした 大きな声で話するグループにはウンザリ コロナ禍で食事中もなるべく控えめになのにと言われているのに テーブルはたくさん空いているから離せばいいのに スタッフの仕事のしやすさ優先がガッカリ 何のために混まない早い時間に行ったのかわからない 何時に行っても変わらないです お部屋は最高ですが次回はよく考えてから決めたい in room dining ならいいかも
Stayed 1 night in Oct 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality and great service! They did all good job to surprise my birthday man with an excellent team work.
Stayed 1 night in Jul 2020

3/5 Okay

Stayed 1 night in Jun 2020

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean!! Beautiful location!! Great service!!
Stayed 1 night in Jun 2020

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