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"Asked for a Zelle “refundable” deposit and denied refund citing violation of house rules however there are documented images from their security footage that we did not violate those rules they claimed we did. They told me I checked in with three other guests and sent security footages, those were my friends helping me move the luggage not guests checking in. The total number of guests never violated any rules. They don’t have heater/AC in the room, asked us to open the window or use the room heater if we feel hot or cold. The room heater doesn’t work. The bathroom didn’t have hot water. "

"Fantastic stay - nothing special about the hotel although nothing bad about it - what I lived was the location - very close to McCormick Place - I was in Chicago for a conference so that was good - and right I. Chinatown- so many great places to eat"

"Staff was excellent,room cleaning was the best "

"There are only two reasons to choose this hotel: its low price and its location—a 10-minute walk to the city train. Other than that, it falls short in many areas: poor management, understaffing (one person seems to handle everything), lack of attention to refilling breakfast items, weak wifi, and non-standard blankets and pillows, to name a few."

"Everything was great, except that my room was near the front desk, and at night I could hear the front desk attendants talk and I could hear them in my room really loud. Loud enough to wake me up and not let me sleep. "

"Their website says it's pet friendly, which is completely false. There was no point in having pillows since they're almost as flat as the actual bed. Props to their ac, works great. There was nobody there to receive keys when I went in. It was an ok stay, but them not taking pets was infuriating."

"Easy downtown access . Friendly staff ."

"The atmosphere was amazing "

"Muffins were stale and bacon was burnt overall breakfast wasn’t up to par "