Ratings based on 2,242 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from San Antonio, Tx

Been there 4 times, love it.

Posted 29-Jul-2016
Cons: Return the spa music!
We've been to this Excellence 4 times and love it. We noticed not as much music playing during the day this trip, not sure why. We have always enjoyed the spa music playing while we are floating on the lazy river and felt it added to the ambience/relaxation. Missed it this trip. Was disappointed in that but otherwise we felt that the food was great once again and of course the top shelf alcohol makes everything great. We'll be back!
5out of 5
by A verified traveller

Wonderful Hotel

Posted 28-Jul-2016
Pros: A very complete "all inclusive".
Cons: Wifi connection is very weak.
Location: Near puerto Morelos. 15' mins from Cacun Airport by taxi.
Great Hotel, a lot of facilities and staff very friendly.
5out of 5
by A verified traveller from Atlanta GA

Freakin Awesome

Posted 27-Jul-2016
The name speaks for itself. Everyone and everything was great especially Betsy and Edmon. Thank you for the time of my life
Comment from Hotel Management
28-Jul-2016 by XRC Staff, Hotel Management
Thank you for your preference and confidence in Excellence Riviera Cancun. Please, remember to post your experience en Tripadvisor. Regards.
4out of 5
by A verified traveller from CT

Fabulous all inclusive really just for couples

Posted 27-Jul-2016
Amazing restaurants, catering for all tastes. Wonderful staff especially the people who clean your rooms. However very much a couples facility not really for adult family, and hard to seat any more than 4 in your party.
Comment from Hotel Management
28-Jul-2016 by XRC Staff, Hotel Management
Thank you for your preference and confidence in Excellence Riviera Cancun. Please, remember to post your experience en Tripadvisor. Regards.
5out of 5
by A verified traveller from Dover, Ohio

SERVICE

Posted 26-Jul-2016
Pros: There are no worries or surprises.
Cons: Had a swim-up room. Need to increase the regularity and speed of the bar servers. By the time she made it back with drink the ice had melted.
Location: No reason for us to leave the resort.
The employees of this resort know how to take care of you. The staff never lets one think that their wants are a burden. Facilities, food, people are all first rate.
Comment from Hotel Management
28-Jul-2016 by XRC Staff, Hotel Management
Thank you for your preference and confidence in Excellence Riviera Cancun. Please, remember to post your experience en Tripadvisor. Regards.
3out of 5
by A verified traveller from Philadelphia

Don't do giveaway if you can't honor them!!!

Posted 26-Jul-2016
Highly upset with this resort!!! I won a free 50 minute massage and they said they could not accommodate me. I couldn't understand why would they issue something and know they wasn't going to honor it. Bad way to do and handle business. Unacceptable for this type of resort. Also, we booked a room for double beds and they offer us to stay in a king for one night. I didn't understand that especially since the reservations stated double beds.
5out of 5
by A verified traveller from Texas

Completely satisfied

Posted 26-Jul-2016
Completely satisfied.... to the extent that we would return. We have been to five other resorts and we probably loved this one the best
5out of 5
by A verified traveller from canada

5 star treatment all the way!

Posted 25-Jul-2016
The best all inclusive holiday. From their staff to the smallest details. All well taken care if . Will recommend this to everyone. Already planning on going back.
5out of 5
by A verified traveller from San Francisco

Beautiful resort with swim up rooms

Posted 25-Jul-2016
Beautiful resort, fun daily activities with life music all day long , gorgeous beach with soft white sand and no rocks, great food, excellent 24 hours room service.
5out of 5
by A verified traveller from Queens, Ny

Lives up to its name.

Posted 24-Jul-2016
The Excellence Riviera in Cancun is nothing short of its name. Enjoyable, relaxing, great food and fun entertainment. Two of the staff, Jorge at the bar outside of the theater during the entertainment and Oscar on the beach during the day were absolutely exceptional - attentive, interested in learning the guests' names and drink/food preferences, and was on top of asking for refills (double checking to make sure we weren't being bashful and really wanting one but not saying so, as well!). Cannot recommend more highly.