Ratings based on 2,195 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Wonderful restful stay

Posted 17-May-2016
Cons: Shuttle service to town
Location: Lots of Cenotes nearby - these are highly recommended. Lots of other eco type activities in the area.
Food was amazing, we really liked the choice of restaurants - all of which were very good. The pools were nice, not too busy and the spa was very nice. The crowd was a little older and very chill. Beach was clean and swimmable. We liked our room - we had a junior suite - very large for two people. Staff were lovely. It is a little far from town (Playa del Carmen) - its about $45 to get there - but worth a trip to check out the shopping. Remember to take enough sunscreen - the hotel has it but its a rip off. We went to Xelha - highly recommend if you like snorkelling. We also took the catamaran trip to Isla Mujeres - a bit of a booze cruise - but fun once you got to the island. Recommend renting the golf carts and driving around.
Comment from Hotel Management
19-May-2016 by Community Manager, Hotel Management
First and foremost, let us thank you for choosing Excellence Riviera Cancun as your holiday destination and taking a time to write this review. We are thrilled to know you enjoyed your stay with us and that the quality and variety of food was able to exceed your expectations. Thanks for adding very generous remarks of the positive sides of your vacation with us and mentioning the services and facilities that made your stay relaxing and memorable. We hope to have the opportunity to welcome you and provide another amazing experience. Warm regards from Excellence Family!
5out of 5
by A verified traveller from Kansas

Beautiful Resort

Posted 16-May-2016
Pros: Extremely clean, everywhere you went employees were cleaning and I could not find anything that needed repair.
Cons: Only complaint..need to be able to unlock doors to swim up rooms from outside instead of going around and back in to unlock
Location: We loved the location, perfect for us. Taxi expensive if needed, $45.00 to go anywhere.
Absolutely the perfect place, especially for couples. There are swimming pools if you like music and noise, pools if you like quiet and different pools if you just like to visit with other people. Entertainment every night, and music in the courtyard until 11, so lots of things to do. It's not a party type place, so if you are looking for that, this might not be the place to go. However for those of us that weren't, it's got a great beach area, with sugar sand that doesn't get hot so you can go barefoot, tons of cabana's and reclining chairs. Breakfast buffet was fabulous, anything you would want. My favorite place to eat was the Japanese, did that one twice. Some of the food in the other restaurants were good, some of the items maybe could have used improvement. Overall good food.
Comment from Hotel Management
23-May-2016 by Community Manager , Hotel Management
Dear Shelley, First and foremost, let us thank you for choosing Excellence Riviera Cancun as your holiday destination and taking a valued time to write this review. We are thrilled to know you enjoyed your stay with us and that our colleagues were able to exceed your expectations. Thanks for adding very generous remarks of the positive sides of your vacation with us and mentioning the services and facilities that made your stay relaxing and memorable. We also appreciate your detailed feedback, which helped us identify specifically the areas of opportunity encountered during your stay. Rest sure we will share your words with the related departments and colleagues on the property. We hope to have the opportunity to welcome you and provide another amazing experience. Warm regards from Excellence Family!
5out of 5
by A verified traveller from Paris

Séjour festif sur une belle plage

Posted 13-May-2016
Accueil VIP avec voiturier et champagne, belles piscines, jolie plage tranquille, plusieurs restaurants dont un de fruits de mer avec homard grillé. Grand buffet de petit déjeuner très varié. Gentillesse du personnel. Constructions un peu Disney land, ambiance très américaine. Tout est un peu démesuré mais on s'y fait très bien !
5out of 5
by A verified traveller

The best ever

Posted 07-May-2016
My wife and me was at the exelence 3 times and this time we wanted to go to an other place to make some changes.but my cosine and his wife decided to com with us but leave it up to us to what resorte we are going.but my cousin Bruno is the pikiest person on this planet.so my wife goes to me,in order to make Bruno happy is just exelence. And guess what happen,we went there and was like always beautiful and Bruno and his wife loved it the weather is nice people that work there are so nice,the entertainment team was so wonderful but one bad thing,they made our 7days vecation pas like we was there for only 2days lol Let me tell you guys something. If Bruno liked it,I don't believe any body is not gonna like it.!
Comment from Hotel Management
19-May-2016 by Community Manager, Hotel Management
Thank you for your loyalty and for taking a time to write this review in which you share your experience at Excellence Riviera Cancun with all Expedia readers. We are very pleased to know that our colleagues and the service provided were able, once again, to make your stay a relaxing and memorable experience. We are looking forward to welcoming you again soon and provide another amazing holiday. Receive our warmest regards from Cancun!
5out of 5
by A verified traveller from Edmonton AB CAN.

FIRST CLASS EVERYTIME

Posted 03-May-2016
Pros: 24 Hour Room Service, Premium liquor, Service, Rooms.
Location: 20 min from the Airport.
This is our 4th time at the resort. Its 1st class in every perspective. ROOMS, FOOD, DRINKS and all of the STAFF are exceptional! 100% recommend this resort.
Comment from Hotel Management
19-May-2016 by Community Manager, Hotel Management
Dear Ryno, First and foremost, let us thank you for choosing Excellence Riviera Cancun as your holiday destination once again and recommending us to all Expedia users. We are very happy to read that you had a special and remarkable experience at Excellence Riviera Cancun and our partners, the quality of food& drinks and facilities were able to exceed your expectations. We truly hope to have the privilege to welcome you back in a near future. Please, receive our warmest regards from Excellence Family!
5out of 5
by A verified traveller

Posted 02-May-2016
Phenomenal honeymoon. Will be going back for each anniversary I hope
5out of 5
by A verified traveller from Dallas, Tx

The BEST resort out there!

Posted 02-May-2016
Pros: 1) The cleanliness and how cool/not humid the inside areas were. 2) The rooms 3) The pools and bars 4) The beach 5) Everything else
Cons: The staff was mostly just average in their friendliness. The day time entertainment guides were awesome though.
Location: 20 min from the airport and we went on one of the daily bike tours to Puerto Morales which was a lot of fun; 2 hour trip (about a hour riding) & free!
My husband and I stayed at the Excellence Punta Cana for our honeymoon in 2011 and loved it so when Expedia had a special one day deal (deals are legit, dropped $1000 and was back up the next day) we jumped on it hoping it would be similar. Excellence Riviera Cancun was even better! Rooms - Buildings 1-5 circle the lazy river. We were in building 4 in a swim-up suit and it was amazing. The gorgeous spa is located right across the lazy river in the center so every morning we heard spa sounds and smelled awesome spa smells. You could barely hear the main pool. The rooms were emaculate, the shower ginormous with a rain shower head, the bed was super comfortable, and you could freeze the room out if you wanted. I don't feel the Excellence Club would have been worth it here (we did it in the DR). Pools - Super clean and fun. The lazy river doesn't move fast but it's fun and relaxing. The main pool closest to the beach has all the activities and swim up bar. It got a little crazy but if you are in the mood it's a blast. Restaurants - Honestly everything was delicious especially in dinner restaurants. Breakfast and lunch were fine, buffets are always eh, but have a great variety. DINNERS WERE AMAZING! No reservations needed/taken. We only had to wait for the French and Asian restaurants; one 30 min the others under 10 min. Everything else no wait. Spice was our favorite (went twice!)
5out of 5
by A verified traveller from Schererville, In

Best all inclusive around!

Posted 02-May-2016
We have never been treated so good!!! Absolutely beautiful rooms, we had the 2 story rooftop. We can't say enough about how awesome the staff was! So accommodating! Anything we needed...they provided for us. We can't wait to go back! Been to Sandal's, Beaches ..Excellence was by far more luxurious! This is the place to go!!!
5out of 5
by A verified traveller from Columbus OH

Gorgeous resort on the beach

Posted 30-Apr-2016
We absolutely loved staying at Excellence Riviera Cancun. The buildings, pools, bars, restaurants and grounds are very well kept and cared for everyday, all day. The food was ok. Mostly strange to us and odd flavors. But with room service and 5 restaurants we were able to find food we really liked. The bars are well stocked and you can order almost any drink you can think of. Our room was stunning, with granite floors, tall ceilings, beautiful architecture design, a huge shower with granite floors and walls, a jacuzzi tub and a beautiful view from our private balcony patio. We upgraded to the rooftop suit (because I loved it) which has a small pool, bed and patio furniture on the open roof. They took us to the room first so we could see if we wanted it before officially upgrading. The only complaints I had were these; the room keys would go bad and we were locked out twice. Also once (that I know of) room service ignored our "Do not disturb" sign and came into our room anyways. The other is the Coco Loco drink, which is made from and in a fresh coconut. They only make this drink once a day, for a 30 minute timeframe. But no one knew when. We were told on 3 different occasions, 10:30-11am, 11-11:30am and 11:30-12pm. It was only offered on the beach and everyday we tried to get down there, we were told no, that we missed the timeframe. I was very irritated that no one could give us the correct time. It was like the drink didn't exist and they would tell us a time that was past
5out of 5
by A verified traveller from Louisville, ky

Beautiful place, excellent staff

Posted 27-Apr-2016
We were there from April 17-22. The weather was absolutely perfect. This place is great. Loved the martini and coffee bar. Couldn't ask for better service. There is seaweed but they work hard to keep it cleaned... wouldn't say it impacted our trip. Would absolutely stay here again. Probably the only thing I would change would be more activities on the beach... Soccer, games, etc.