Ratings based on 2,277 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Texas


Posted 26-Aug-2016
My first time for Cancun and Excellence resorts. Everything was unbelievable! Super friendly staff, awesome views and endless food, drinks, entertainment and memories!
5out of 5
by A verified traveller

Second Time here & still Amazing!

Posted 25-Aug-2016
Absolutely LOVE this place. Our diet time was in 2008 & we liked it so much I recommended it to my brother who got married here in 2012. He loved it so much he came back for his 1 year anniversary. We wanted another all-inclusive trip this year and I couldn't justify going anywhere else. This is the only all-inclusive we have been to, but it's so amazing I wouldn't want to go elsewhere. A lot of friends we went with have been other places in the same area and in other countries & they are agree this is still the best. The staff are always helpful and polite, willing to cater to your every request. The rooms are lovely and cleaned twice a day, which is super convenient when you come back after dinner & all the sand from the day time has been cleaned up. The liquor selection was top notch and the food was spectacular. This trip solidified that I will never go to another resort in Mexico, only The Excellence!! FABULOUS TIME!!
5out of 5
by A verified traveller from Ohio

Beautiful resort

Posted 25-Aug-2016
We have stayed at many resorts in Cancun and Riviera Maya and Excellence was by far the nicest, cleanest resort with the most luxurious pools and restaurants. The staff was very attentive without interrupting your vacation. I recommend this resort!
5out of 5
by A verified traveller

The best hôtel ever

Posted 23-Aug-2016
Second Time there !! Notting bad to say ! Is the best hôtel over 15 5 stars i did
5out of 5
by A verified traveller from oklahoma

Wonderful resort

Posted 22-Aug-2016
We decided to come here for our honeymoon and we are already ready to go back! Absolutely wonderful experience. The staff was so attentive and the nicest people you could ask for! Pristine clean, and I'm a clean freak. Every restaurant we ate at was wonderful, and there are many many options. Pools were beautiful and plenty of areas to lay out on or shaded if you prefer that. Not to mention the amazing beach just feet away! I highly recommend
5out of 5
by A verified traveller

5 star all around

Posted 19-Aug-2016
Pros: We liked everything! There is nothing negative to say about this hotel, it's a top notch resort which offers you the best of everything it has.
Stayed at the Excellence Riviera for 5 days. One of the most beautiful resorts in the area. The rooms were spacious and immaculate. The decor has a modern flair. The hotel staff from the moment we walked in were so genuine and friendly. The restaurants and food were delicious and every day the buffet restaurant offered something new. Can't wait to return!
5out of 5
by A verified traveller from Tennessee

Best stress free vacation.

Posted 16-Aug-2016
Pros: Everything
Cons: Starting the main shows a little earlier.
Location: They had several excursions available
We were celebrating our 40th wedding anniversary. The Excellence Riviera Cancun was recommended by some friends. It met all our expectations and more. The rooms was comfortable and clean. There was something happening all the time, The staff had games, water aerobics, bands playing, music trivia, crafts you name it they had something for everyone. They also had a quieter area with the lazy river or you could enjoy the beach and ocean.but don't forget the spa area also. Then there was the food,,, you have several restaurants to choose from unless they are having a special night, everything we ate was delicious. The staff could not do enough for you, they were always asking if you needed anything or just willing to help any way possible. To sum it up, it was the best vacation ever !! We will definitely be coming back,.
5out of 5
by A verified traveller from dfw texas


Posted 15-Aug-2016
Absolutely breath taking views, everything about this resort was well thought out & I wouldn't change one thing!
5out of 5
by A verified traveller from Havre de Grace, MD

Posted 15-Aug-2016
Wonderful time celebrating our one year anniversary!! Lots of restaurants to choose from and lots to do!
5out of 5
by A verified traveller from Indiana

Perfect resort for a romantic anniversary getaway!

Posted 11-Aug-2016
Pros: Staff, food, facility - pretty much everything!
Cons: The nightly super loud music could be done inside and away from the rooms.
Location: Tons of things to do nearby. All available through the helpful concierge staff.
We stayed in a swim-up suite for 7 days. The food at the restaurants was nothing short of DELICIOUS. Every staff member was polite, kind, and helpful. The beach was cleaned each morning of any sea debris, and the staff was constantly cleaning and maintaining the property. We scheduled an excursion through Seasons to Xichen Itza/Villadolid, and it was AMAZING. Our driver, Sergio, was so helpful. We were ill that day, and without asking he stopped and purchased over the counter lozenges for us. He took us to see Mayan villages. We loved the tour guide at Xichen Itza, and had a fantastic day with Sergio. We had photographs taken by their staff, which turned out lovely despite the humidity! Other than the nightly super loud dance music from 9-11, it was quiet and lovely. We will be returning.