Ratings based on 2,304 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from NY

Nice resort with great activities.

Posted 26-Sep-2016
Celebrated our 10th Anniverasary here. A few hiccups with our check in but otherwise, no complaints. We had the honeymoon suite with pool access. I definitely would reccomend it!!!!
5out of 5
by A verified traveller

Kim & James' Excellence Vacation!

Posted 25-Sep-2016
Pros: Friendly staff members, cleanliness of grounds, meals, tropical drinks, swim-out suite, stocked mini bar with candy too!.... beautiful pools!
Just returned from a wonderful, much needed vacation. We had such an enjoyable and relaxing time. This adults-only, all-inclusive resort is very beautiful and the Excellence staff are very friendly, warm and accommodating. Our room was just as I had asked... a junior swim-out suite right across from the spa and it was decorated for James' birthday and with a little cake too! There were many restaurants to choose from and if we had stayed longer, we would've tried them all. The food was outstanding at the restaurants we dined in..... The tropical drinks were very sweet too! We had great weather.. only sprinkled one evening and a rain storm passed by one morning then cleared up to bright, sunny skies. We enjoyed the nightly entertainment with the Madonna tribute being my favorite...There were many things to do or do nothing at all... Places to hang out with other guests and then more quiet areas to enjoy as well. All in all, we had a wonderful time and hope we can return there again someday... <3
5out of 5
by A verified traveller from Ohio

Excellence is Excellent!!!

Posted 24-Sep-2016
Pros: Room, food, pools, staff
Cons: Unfortunately, the ocean water is not a thing the resort can change, which would be the only thing I found to be a turn off.
Location: The resort was a 20 minute ride from the Cancun Airport and we only left the resort once for an excursion, in which was 25 minutes away.
I have traveled to many resorts and this one has earned its spot at the top of my list! From the resort and room layout, the restaurants, the food, the entertainment, the pools and the wonderful staff, this resort exceeded my expectations. The only downfall I can find is the clarity of the ocean. Though the workers started in the early morning to clear the seaweed from the beach, there was just too much to contain. The sand is very soft and kept clean, with more than enough seating on the beach, but the amount of seaweed in the water was a turn off for me. The resort definitely made up for this downfall though!
5out of 5
by A verified traveller from Minneapolis, MN

Excellent all inclusive adults only resort!

Posted 24-Sep-2016
The Excellence Riviera Cancun is an amazing resort that ensured our honeymoon was everything we hoped it would be and more. We plan to return for our anniversaries and have already recommended it to our friends and family. As an all inclusive luxury resort, we felt the staff exceeded our expectations in customer service, accommodations, and entertainment. Thank you for a memorable honeymoon which we will cherish in our memories.
5out of 5
by A verified traveller from Dallas, TX

Top Notch smaller resort

Posted 21-Sep-2016
Pros: NO KIDS! the service, the lazy river, smoothie bar, no loud entertainers bothering you, they serve REAL liquor and not watered down drinks!!
Cons: Need more chairs around the pool. More bathrooms for the pool and beach. A bar/bathroom on the beach would be great.
Location: Did not leave the premise because we've been to Cancun so many times.
From check in to check out, this place was definitely 5* in service. They bent over backwards to please. Everyone was always smiling, always said hello, and would help you with anything you needed. Room was very large and nicely appointed. Open bathroom area - doors on potty and shower only, jetted tub separated the room. Nice living area with desk and table if you order room service. Views from balcony of the pools. We stayed in bldg. 1 after moving from bldg. 7 because it was too noisy. It was straight across from the central plaza and theatre. Bldgs 1-5 offer much quieter areas overlooking the lazy river which is amazing!! A close walk to the lazy river, restaurants and bars. There is always live entertainment going on-Bands, singers, dinner parties, etc. Food was good, sometimes great. Enjoyed the buffet with good selections for breakfast and lunch. In the other restaurants it is their interpretation of what we eat. If you close your eyes and just eat it and judge it on flavor only its great, but if you order a Rueben and expect a Rueben - forget it. We ate at all the restaurants and my favorite was Chez Isabelle, but it was inconsistent. We liked the hibachi at Spice and Mexican at Agave. The best lunch we had by far was at Las Olas "tex mex" ribs and chicken on the grill and Burgers another day. Beach was nice but not as clear and blue as other places but still nice. They kept the seaweed cleaned up. Pools were great but they need more chairs and bathrooms closer.
1out of 5
by A verified traveller

Worst hotel vacation ever

Posted 20-Sep-2016
Worst hotel vacation ever will never get back Hotel located far away from Cancun we stayed 1 night and paid for 5.
5out of 5
by A verified traveller from K

An amazing stay at Excellence Cancun!

Posted 19-Sep-2016
I cannot say enough about how wonderful our honeymoon at Excellence Cancun was. The moment we arrived any worries were immediately taken out of our hands. A porter loaded up our bags, and escorted us to the Excellence Club check in. We were greeted warmly everywhere we walked. Check in was brief but very informative and within 20 minutes we were ready to start enjoying the resort. Since we were early and our room was not quite ready we made our way to one of the many poolside bars. The pools at Excellence are so dreamy. Gigantic clean blue spaces that allowed us to float from our room, to the bar, to the beach and to the bar again! When we got to our room we were floored. Marble floors, tables, sink, and shower. It was opulence at its best. Complimented by crisp white and beige linens and touches of ocean water blue in the decor. The gigantic king bed with padded headboard was the centerpiece of the room and very comfortable. 2 hottubs a bar stocked with mixers and 5 top shelf liqours. Free room service included! We stayed 8 days and got the honeymoon package which was well worth it! It included an amazing seaside private dinner one evening, a hydrotherapy treatment and neck/shoulder massage, and breakfast in bed one morning. Our swim up Excellence Club suite entitled us to an exclusive area of the beach, and an exclusive pool and bar. The staff at Excellence is amazing. We made many friends and anything we needed was taken care of quickly and with a smile.
5out of 5
by A verified traveller from Kentwood, Michigan

Posted 19-Sep-2016
Pros: Everything
Cons: The phone service could be better.
Location: The resort was perfect. Never had time to leave the place. So busy
We have never had better everything. The resturants, the beaches, the pools, the service, the staff, the rooms were so nice. I would rate 5++++++ out of five.
5out of 5
by A verified traveller

Posted 19-Sep-2016
Very nice resort! By far exceeded expectations! They go out of their way to make your trip wonderful and memorable!
5out of 5
by A verified traveller from ESCOBAR

CREO QUE EL HOYEL TIENE EL TAMAÑO IDEAL

Posted 19-Sep-2016
La atención es de primera los rest están muy bien surtidos , la verdad nos encanto todo muchas felicidades