Ratings based on 512 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
88% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Vancouver

Incredible Staff - Lifetime memories!

Posted 25-Jul-2016
Pros: Staff Restauwant Pools Gardens
Cons: Nothing!
My family and I visited this amazing resort for two weeks and it was an amazing experience! The staff was incredible! We made life long friends with one of the servers, Abraham and the amazing Chef Fabian. They both worked at the Japanese restaurant. The food was always so delicious and we come from Vancouver, so we are very picky about our sushi. One of the most beautiful things that they kindly did for us, was create a special menu dinner just for us, it was so special!!!!! Our family will never forget that night! But let me tell you about the day that we got invited by the fabulous buffet restaurant manager, to a special event. Only 10 people were invited and our family was so privileged to join, since it created another very special memory! My husband particular loved this event, since they taught us how to create a lovely Spanish dish. We drank wine and cooked together under the Mexican sun, what a memory for our entire family. The outdoor decor was also so lovely we ate together next to the hotel vegetable garden. It was just so pretty! The children talk about our trip daily, but they always bring up the amazing staff! The beach, pool, and hotel rooms where lovey too, but nothing compares to the amazing people that we met and became friends with. We also loved the gym and the spa. It was paradise! The gym had all the equipment that I needed. Thank you Dreams Rivera Cancun for all the memories! XOXOXOX, Lindgren Family
2out of 5
by A verified traveller from Oklahoma city

Food and Service

Posted 18-Jul-2016
Pros: The wedding we attend was awesome. The hotel did a great job on that.
Cons: Service and food quality.
Location: Its an ok location.
If you plan to go here. Make sure you make enough time to eat. Take a while to get your food. Up to 2 hours. Some staff like Orlando will go out of their way to help you. Some are pretty rude.
4out of 5
by A verified traveller from Colorado

Nice hotel with great pool

Posted 18-Jul-2016
Pros: Pool, food quality, staff, spa
Cons: Restaurant availability, clarity on what the sister resort invitation really is
Location: We went to Chichen Itza and Xcaret. Both were booked through Experiences Xcaret, with pickup and drop-off at the hotel.
This hotel was very nice, with decent-sized rooms and a very nice pool area. The beach was also very good, although the water wasn't all that clear (typical for this area of Riviera Maya). The restaurants were good and there are quite a few of them. The only downside was that at least one restaurant (sometimes more) were consumed every evening for weddings or other private parties, which seemed to be booked every day. The Spa seemed very nice, although we are not spa regulars. Also, avoid the "invitation" to visit the sister resort down the road - it is actually a 3-hour high-pressure sales pitch for their Vacation Club.
5out of 5
by A verified traveller from Mexico

Excellent vacation, with a few comments

Posted 03-Jul-2016
First of all, this is my 4th time in Cancun/Mayan Riviera so I hope this review helps other people to realize what to expect. The property is new and well maintained, and I really liked my room. The pools were clean with beautiful accents and did not feel that crowded during the begin of the summer. This is the second time - most likely because of the weather - I feel the beach was not that clean as other hotels far from Cancun (near Tulum) or just the old Cancun. The truck was often collecting algae and debris; nevertheless, the beach wasn't as clean as other spots, specially at night. Night shows are ok, but I was still hoping to see a bigger theater as other properties. My kid had an awesome experience at Explorer's club, the staff was very attentive (thanks Adela) and the activities were engaging so my kid wanted to visit them often. The food was A W E S O M E! On 2 weeks I tried everything, all restaurants and catering was great, Caribbean and Mexican nights were delightful, and had the most beautiful nights eating at the French and Japanese restaurants. Oh boy, the Staff was memorable... best ever, I can even remember the names of people who made this experience an excellent vacation. I really want to thank all of them and congratulate them for their spirit! Overall, I'm pleased with my visit, and I strongly recommend the Dreams Riviera Cancun if you are looking for place to relax, receive an great service and enjoy the all inclusive experience.
4out of 5
by A verified traveller from Ohio

Destination Wedding

Posted 20-Jun-2016
Pros: The drinks were great, hotel staff did everything they could to make you happy.. The dessert at coffee shop was the best they have.
Cons: Do maintenance more often in rooms. We travel about 3 times a year and this is the first time we were not happy with the room paying 400 a night
Location: It's 30 minutes from the airport. We rented a car since we had a few excursions that were up by Cancun.
We arrived on a Saturday and preordered the GARDEN VIEW. We had to wait for our room to be ready, arrived at 11 am.. But wore our swim wear to the resort, (we stayed at Ocean Coral & Turquesa a few days before). Once at our room, the door wouldn't open. Had the cleaning person let us in. Called front desk and asked them to fix the door. So we are in our room for over 2 hrs while they tried to fix it. We had reservations to go on a boat cruise so we kicked them out so we could get ready. Upon return it only took 2 tries to get in the door. We went out on the balcony to see when the others returned since our room was a street view, with a wall with vines. Went to meet our friends and the balcony door locked us out. (30 minutes wasted waiting for someone to unlock the door) And the usb ports in the wall were broke too. Called and they agreed to switch our room. We had to wait until Monday since they were over booked and had no rooms to move us. On Monday they switched us to a plunge pool which was a big improvement from our street view. On Monday we went to the French restaurant, if you have 3 hours to blow eat here.. It was so slow that we almost fell asleep waiting for our next dish.. The bride and groom left before dessert was served.. We also went to the Italian restaurant, which took 2 hrs. for our food. The food was good but not worth the 5 hrs. wasted.. No credit was offer for our room issues which was disappointing.
5out of 5
by A verified traveller

Posted 08-Jun-2016
The Dreams Resort was awesome. Took our family of 4 and it was perfect, we will definitely return!
4out of 5
by A verified traveller from San Diego, CA

My post-college graduation stay!

Posted 05-Jun-2016
Pros: The preferred club staff, the housekeepers attention to detail, the comfort of the room, and the spa. The entertainment staff are amazing!
Cons: THE FOOD! The food here is very plain and of poor quality.
Location: The location is very private and truly gives you a relaxing atmosphere. We booked tours for each day we were here but the resort offers their own.
I stayed at the Dreams Riviera Cancun from 05/28-06/02. I opted to upgrade my stay to include the preferred club with an ocean view room. I would definitely recommend getting the preferred club upgrade ONLY if you have the funds to afford it and if getting "individualized" treatment is important to you. With the preferred club upgrade we had access to a "private" section of the beach, a book of resort coupons to use during our stay (which we didn't use at all), and individualized check-in and check-out that included a late check out of 1pm versus the standard 11am. My favorite parts of this resort included the staff in the preferred lounge (Laura is the best!!!) and the spa. Everyday the spa has discounts on their services and I would highly recommend a massage. We also got the chocolate wrap spa service and that wasn't worth the money. Laura in the preferred club was extremely accommodating and very sweet. She offered to arrange our spa appointments for us, gave us recommendations on different tours, and personally called the Taxis for us when we needed to leave the resort for any reason. Every day we had breakfast in the preferred club lounge and it was nice having our own quiet little space to enjoy the beginning of our day. Our room was amazing and so were the housekeepers. They clean your room twice per day so you can rest assured every time you come back, it will look brand new. The one big downside to this resort is the food. IT IS HORRIBLE. I recommend eating out.
5out of 5
by A verified traveller from Boston

Posted 11-May-2016
Staff was great at the hotel. My room was terrific, with super room service.
5out of 5
by A verified traveller from Chicago

Nice hotel that should be 5 star.

Posted 06-May-2016
My girlfriend and I stayed at this hotel for 7 days for a friends wedding. We absolutely loved our stay here. First off, the hotel was very clean and the staff was extremely friendly and helpful. The food was really good. We ordered room service (included) for breakfast every single morning and enjoyed it every time. The hotel has a huge assortment of alcohol brands but the bar that makes the best drinks is hands down the lobby. There is only one pool bar that is very busy but the bartenders are very talented and keep up with the flow. The beach is unbelievable and is just a very short walk from the hotel pool. There's 2 bars on the beach and one of them had swing seats! Every night for dinner there are multiple restaurants to choose from. "El Patio" (Mexican food) was our favorite. Our only complaint was that at some of the restaurants they have a dress code and you need to wear pants. We really enjoyed this stay and would love to go back soon!
5out of 5
by A verified traveller from JSC

De 10

Posted 30-Apr-2016
El Hotel Dreams Riviera Cancun es realmente excelente. La amabilidad de su personal, las instalaciones, lo magnífico de su organización y la gran variedad de su todo incluido es realmente recomendable. Mis clientes disfrutaron al máximo. Aunque es un resort de gran tamaño, el huésped realmente se siente acogido, bien recibido y atendido. El personal está realmente capacitado y siempre dispuesto a ayudar en cualquier cosa. Las habitaciones son limpias, las camas son cómodas y las albercas son muy bonita. Satisfacción garantizada. Altamente recomendable.