This will be my hotel to go when in Riviera Maya!
I stayed at this amazing property from June 26-28 and was really impressed with the property and the quality of service received. I LOVED it and I have decided that this will be my hotel to go when traveling to Riviera Maya. The reception staff was phenomenal, Erika P went above and beyond to make me feel welcome, she provided information and made SPA arrangements for me, always with a smile!
I was given a free Hydrotherapy session at the spa (Expedia VIP surprise) , where Elena Diaz, not only explained every bit of the process, but made sure to pamper me during my visit. The service she provided was exceptional and made me come back the following day for a paid visit. In addition, Alejandro was great to my daughter during the Fish Treatment. I was also given a free bottle of wine and fruit for being an Expedia VIP customer!
The food was great, too. I was really impressed by the service provided by Juan and Lou (the captain) at Oceana, and the World Cafe offered fabulous choices every day plus we were provided outstanding service by Rocio, Vanessa, Rosa, Filiberto, and David. Yes, I was so impressed that I even wrote down their names to make sure their managers knew about their great service. Excellent menu, and service at Bordeaux, Yahir was always diligent and attentive.
The pools were great, but the beach was the best, Roberto was amazing!
Comment from Hotel Management
02-Jul-2017 by Gerardo, Hotel Management
Thank you for choosing Dreams Riviera Cancún as you holiday destination, is good to know that we exceded your expectations, we will pass all your coments to each person you mention above, and work as well in the cons you mention.
Hope to host you again at your home Dreams Riviera Cancún.