Ratings based on 548 Verified Reviews

4.3 out of 5
87% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Couples
by A verified traveller from ok

beautiful tropical theme hotel

Posted 31-Jan-2017
Pros: loved the tropical theme in the rooms also the heated infinity pool was a huge plus and the swings instead of stools at the bar at the beach was nice
Cons: in some areas near the underground restrooms there was an unpleasant smell
Location: we basically just stayed at the hotel and relaxed
overall my experience was incredible and will stay here again
2out of 5
by A verified traveller from New York

Not the dream we were looking for...

Posted 30-Jan-2017
To start, I was on the phone with expedia the day before our trip for about 3 hours because the resort didn't have our reservation. After being told everything was taken care the resort still didn't have it upon arrival. The staff was very rude about it. It felt like they were making fun of us. Once it was found we were told what room we would be staying in but that it wasn't ready yet as check in was at 3pm and it was 12:15. No big deal. Then we were asked if we wanted to upgrade to a preferred club room. After declining, we were treated like we didn't matter anymore and were treated poorly. Before we could even stand up we were being sold on other resorts connected with dreams at another desk by a promoter. And we were harassed the next morning at 8am to go on a tour of the other resorts. Our room ended up not being ready until 3:30 and it wasn't the room we were told we were getting, and our plunge pool had food in it and was filthy. We never saw anyones plunge pool being cleaned. And unless you requested your room be cleaned by a certain time, it wasn't done until after 430. Other than that, in general, the food and drinks weren't anything special. We've had much better at other all inclusives. We did enjoy Bordeaux and Oceana for dinner and our waiters those nights. And the drink waiters on the beach were good. Otherwise the wait staff was disappointing and rude. And there were kids everywhere, go to an adults only resort if possible. Overall very disappointed!
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Jan-2017
Awesome. It was great. We loved the infinity pool. Wish it was less windy.
4out of 5
Recommended
for Everyone
by A verified traveller from New Jersey

Nice and not too big resort

Posted 19-Jan-2017
Pros: room and staff
Cons: food options for vegetarian
Dreams Rivier - a very well maintained and cosy resort with very friendly and helpful staff. The room we were in was a plunge pool and the kids loved it. The room could have little bit more storage space, but we didn't mind our stuff on the couch, so no worries there. The staff was very courteous and helpful. All the request were responded by "its my pleasure to serve you" and with a smile. We wish we could have found more vegetarian friendly food choices. The drinks were good. Please try the vodka, cranberry juice and peach liquor shot (I think) and its called "wet p***y"
3out of 5
by A verified traveller from Vancouver, BC

Posted 31-Dec-2016
Pros: Nice lobby area/lounge. Nice pools and white sandy beach. Good resort layout and well appointed rooms. Really enjoyed nightly turn down service.
Cons: Better food selection at the buffet, more activities for teens and young adults after 5:00.
Location: Crococun was fantastic. Puerto Morelos
The resort itself was quite beautiful and the rooms were well designed/appointed. We really enjoyed the food at the main restaurants that were open for dinner service, and the fact that you didn't have a limit as to the number of times you visited any one restaurant during your stay, but the daily buffet fell short. This resort is best suited for families with small children, not for those over 13 or for young adults. There were few activities and they essentially rolled up the sidewalk after 5:00. Even the night club, Desires, and the hot tub that were supposed to be dedicated adult areas became drop-offs for young kids. The poolside movies at night were great if you were wanting to watch Jungle Book or Toy Story. What water sports that were available had an additional charge. The Christmas Gala had an additional $100 US/pp charge. There was a lot of pressure to "visit" their other sister-sites for "resort credits". The resort credits that we already had were actually coupons with a lot of restrictions. We enjoyed the pools and the beautiful white sandy beach. The water was too rough for swimming, and snorkeling required a boat ride and additional fee. We enjoyed the fact that we could walk along the beach to the local town of Puerto Morelos. There are a lot of other resorts that might have been a bit farther from the airport, and those are the ones we would consider in the future.
4out of 5
Recommended
for Everyone
by A verified traveller

Awesome vacation

Posted 20-Dec-2016
Very good vacation. All the employees made sure everyone was taken care of and with a smile on their face. Josue was awesome he worked at the beach swing bar and was out there everyday making sure our group was having a good time
2out of 5
by A verified traveller from US

There are better choices out there!

Posted 30-Nov-2016
Pros: The property seem to be relatively new and well-cared for, and the resort staff is friendly and polite and genuinely makes an effort to please you.
Cons: A lot, starting with treating their guests with respect.
This resort seems to be the place for wedding celebration - we were there for this same reason as wedding guests, and we've seen 2-3 weddings daily during our short 4 days' visit. They perfected the art of organized, mass-produced wedding ceremonies and do a good job while they're at it. Unfortunately, our stay at Dreams Riviera was marred big time by the renovation that was conducted in the room right above us. It's inconceivable to justify why a messy, noisy and smelly renovation, one that involves moving the furniture and replacing floor tiles in a bathroom (hammering the old tiles away to put the new ones in) had to happen during Saturday and Sunday of the Thanksgivings Day weekend - one of the busiest time of the year for any respectable resort (and one of the "high-season" times when you pay premium for a room that otherwise would have been offered at 60% discount or remained unsold). I couldn't find a good reason why the renovation had to start at 8 o'clock in the morning on Saturday and couldn't be postponed until Monday - Tuesday of the following week when the majority of guests were leaving in hordes. What is even more disappointing is that the resort management offered no warning, no substitute room and no apology for disrupting our stay - the renovation activities continued even after we complained to the hotel staff. No managerial staff was on duty either, the only person who responded to our calls was a Chief Concierge, and she couldn't get a hold of anyone!
1out of 5
by A verified traveller

Nightmares is a better name!

Posted 27-Nov-2016 on Hotels
I would rename this resort Nightmares. We were here over Thanksgiving wgmgen it was busy but not packed. I cannot imagine what it is like over the Christmas holidays and winter and spring school breaks. It felt like one big rip off with bad service from the moment the concierge did not respond three times to urgent emails during our arrival day saying we would be arriving late and our transport needed to be adjusted. It was not. No one ever took responsibility. But everyone kept relentlessly trying to get us to take 90 minute tour of a sister properly in exchange for $400 in additional resort coupons for the spa and bottles of wine even after I said no definitively five times. We stopped answering the room phone. They had the nerve to sell us a "romantic" beach dinner for my birthday for $300 but forgot to say it would be 50 feet from a wedding. We were the only dinner that night. We were taken and left. They still initiated we pay. The biggest rip off was with their vendor - Aqua World - who sold we a wildly inappropriate $499 fishing trip so my 6 year old could catch a fish, supposedly the only way to do so at Dreams which is ridiculous. I got hosed. The trip was totally inappropriate for a 6 year old and Dreams did not back me up. The food is icky. The service is very mixed. And, our room was super noisy. I would never recommend this place. A lot of sea weed, too. Stay away.
Comment from Hotel Management
29-Nov-2016 by General Manager, Hotel Management
Dear Ann-Marie M, First of all we would like to start by thanking you for giving us the opportunity to host you during your family vacation in this amazing destination. It is quite understandable, that sometimes our service and standards do not fulfill our guests’ expectations however we totally value our guests’ opinions since they let us know how you really perceive our resort and clearly show us what we need to maintain and show us those areas where we still need to keep improving. We appreciate your kind observations about the areas where we need to pay attention, be certain that we will share your comments with the departments involved. On the other hand, we are very surprise to read your general comments about the service and overall experience in our resort. Regarding your comments about the lack of response of emails, we do consider important to point out that our Concierge staff did assist you not only programming your transportation, but also with baby sitter details and providing information to visit attractions nearby the resort. It is true that you couldn’t take the transportation due the airplane delay however neither you our the staff could have anticipated this situation. On the contrary of what you mentioned, the transportation was not prepaid, it was only booked and the service was not charged by company hired that actually went to the airport to pick you up at the time it was originally confirmed. We have shared your comments with the Concierge staff in order to avoid similar situations in the future. We must express that we are not sure what do you mean by affirming to have been subject to stares and inappropriate questions by other guests and staff, this is a very delicate affirmation that could be interpreted in so many ways as it was not specified or reported as we do not have any record of this. As you mentioned on the last email that you had with the Concierge staff, we were aware of your intentions of using other channels like Hotels.com and Social Media to share your personal opinion of your overall experience. Regarding your comment about the tour, first of all it would be really important to share that the resort itself does not sell any kind of tour, attractions or transportations, it is necessary to use an external company. There are Representatives in the Lobby that sell these services or the company by the pool area. In this case after we talked with the company that provided the fishing tour they affirmed that they were also surprise to read your comments as apparently the service was normal and did not have any problem. We provided you the email contact from the company through you purchase the service with in case you wanted to make a official report and request a refund but you chose not to reach them. Overall, we are terrible sorry that you have these impressions and that you could not enjoy your vacations, after being a property that received countless international awards like Four Diamonds by the AAA, be part of the Travelers Choice list as one of the Best Family Resorts in Mexico and receiving the Certificate of Excellence of sixth years in a row (the last two awards by TripAdvisor) we must express that our main goal is to fulfill our guests expectations, needs and create unforgettable memories. We honesty hope that someday you can give us a second chance as we know we will be able to truly show you all the services that back up our successful carrier from the past seven years. Kind regards, Karla Ortiz eConcierge-Social Media Coordinator Dreams Riviera Cancun Resort & Spa
3out of 5
by A verified traveller

Please read this

Posted 27-Nov-2016 on Hotels
Think twice about staying here if you want to go to bed before midnight. I thought it was supposed to be family friendly but they had wedding receptions 4 of the 6 nights and the music blared until 11 PM. Then we got to hear them wheeling all the tables back to storage until after 1 AM. I know on Hotels.com you can't choose your room but if you are near the pool, you'll really want to ask to be switched. I was also very disappointed in the plunge pool room. It looks so beautiful on the website and I was looking forward to just sitting in it with a drink. Well, it was 30 degrees!! I never got to go in it. The concierge staff is so pushy we stopped going into the lobby. they will ask you if you want to go and see a sister resort and you'll get $150 towards an excursion + 2 nts stay on future visit. We said yes and then decided not to because we didn't want to spend half a day looking at another place when we could just relax where we were. When I called to cancel, she tried to talk me back into it for 15 more minutes. Every time we went into the lobby someone was right at the top of the steps asking if we signed up and being very pushy. I had to actually ask them if it was ok if I just went to the gift shop! The food was fantastic and all the staff in the buffet was very, very nice.
5out of 5
Recommended
for Everyone
by A verified traveller from B.C. Canada

Super clean hotel and great amenities!

Posted 18-Nov-2016
We had a wonderful experience at the Dreams Rivera Cancun. The staff were wonderful to us and the property itself was amazing.