Excellent hotel. Very good staff, helpfull and always available. Beside 2 days where the begening of the tropical storm Bill drowned us in rain so even food and room service were very limited due to lack of ingredients, the remaining of the week was wonderful. The food was passable at lunch and dinner but everything else was excellent. The SPA facilities were world class and personel very professional. As seen in most reviews the beach is full of seaweeds and unpleasant to swim in but the sand is cleaned daily and is tropical white. Special thanks to Alondra and Ricardo from VIP service, to Jesus from world café and to Angelica for the room cleaning.
Comment from Hotel Management
30-Jun-2015 by Social Media Coordinator, Hotel Management
Dear F.K., Greetings from this beautiful paradise! Thank you very much taking the time to write your review and for your nice remarks regarding our staff assistance, room and Spa facilities and overall services. First of all we are terrible sorry to hear that the weather condition did not allow you to enjoy our resort as you wish you should have, this destination is absolutely amazing and offers great options for all our visitors but on the other hand there are natural conditions that happen that are inevitable, trying to look the positive site is that with the hurricanes unlike other natural disasters that does not have any warning at least a week before it gets to the destination we can be prepare and know how strong will be. Regarding your comments about our gastronomical offer , we are terrible sorry that our six á la carte restaurants, one buffet restaurant and themed nights around the pools did not meet your expectation and because of that our overall rate has affected. We would like to share that our property had a recent participation in the Food and Wine Cancun Festival, which is an important gastronomical event with the participation of the most representative world renowned Chefs. Our Executive Chef was pleased to present the French Restaurant Bordeaux in this important festival, where he had the opportunity to show his delicious creations. We understand that the food could depend on our visitor´s likes, nevertheless we appreciate that you have shared your impressions on this matter and be certain that we will share your comments with the department involve. Regarding your comments about the beach, it´s important to inform that this is due to a natural condition from being so close to the second biggest reef in the world, as a natural reproduction process the reef creates seaweed to sustain the marine species. Unfortunately it’s not possible to stop an environmental process, nevertheless we have continual cleaning program twice a day to decrease the impact on our guest´s vacations. We would also like to share that the beach color and seaweed is also affected by the weather condition such as rain and wind. We truly appreciate your understanding on this matter. On the other hand we are very pleased to read that there were other great aspects from our resort that made you enjoy your vacations such as our Spa facilities and services and the attention that you received from Alondra, Ricardo, Jesús and Angelica would be delighted to learn that you have acknowledged his hard work and that we are proud to have him as part of the Dreams Riviera team. We will be more than looking forward to host you again, maybe for a beach vacation getaway and hopefully add even more incredible memories to your travel experiences. Kind regards, Karla Ortiz eConcierge-Social Media Coordinator Dreams Riviera Cancun Resort & Spa