Great staff, clean, good atmosphere
It was early-Christmas vacation. We returned just before the Christmas. Hotel was not crowded at all until last 3 days - which we liked and aimed for. The whole staff from the first encounter at the front desk till the last bell-boy who loaded our luggage were so courteous, friendly and helpful.
The lobby was decorated in style - everything was UpSideDown. Literally. Fully decorated Christmas tree, sleigh, presents... All hang from the sealing, sparkling and reflecting from mirrors. Great picture opportunity.
Tireless staff kept the whole premises clean through the rains (we have gotten a few) and strong winds (which visited occasionally)
Food was little shy in terms of choices for vegetarians and lacking clear indication, but upon request, very friendly waiters and cooks have addressed specific requests in multiple occasions.
We did not like restaurants. We are picky (mix of vegetarians and paleo) and somewhat demanding (noise, speed of service, ambiance...) We have tried one - Italian - and did not like anything about it.
World Buffet - on a contrary to restaurants - showed a world class service. Team of waiters, hostesses, captains created great atmosphere that welcomes you, makes you feel at home. To note a few names there - captain Carlos, great waiters Santos, Williams, Fernando, Fidencio, Alfredo, Andre... (remember what you like, proactively serve things you usually have, manage your special requests, make you feel in best friends house) ,hostess Rosalinda,Mireya