Beautiful resort, service and food disappointing
Check in experience: Confirmation I received when booking trip was very misleading. I thought I had a king sized bed, but was told at check in that no king beds were available. Then when I asked if I could upgrade my room suddenly a king size bed was available. So another $300 I had to spend in order to get what I thought I already had reserved.
Also, the concierge asked me several offensive and way too personal questions when going over the services at the resort. It was nobody's business if I was traveling alone, what my age is, if I am married or single, etc. I found this to be very intrusive and uncomfortable.
Drink/food service on beach: more than twice, after trying for more than 20 minutes to get someone's attention to wait on me, the server then forgot my order.
Restaurants: Service was good, but food quality was very disappointing. I have stayed at several other high end resorts in the area and the food was far superior. Also, I wanted to buy a glass of wine, but was told I could only purchase a bottle of wine, not a glass. I was traveling alone, and did not want to purchase a whole bottle, I simply wanted a nice glass of wine but was told I could not do this.
Also, at dinner one evening a server asked me if I was traveling alone. No need for them to know this.
Front desk staff/concierge: These people were nice but were not helpful in any way. The only answers I ever got when asking a question was to go ask someone else, or to come back later.