Ratings based on 497 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
88% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveller from ontario canadad

All great except 2 things...

Posted 28-Apr-2016
1. They need to manage the seaweed more effectively but removing it not just levelling it into sand at shore line. 2. All 3 of us got food poisoning...likely from OCEANA restaurant. Still recovering from that.
4 out of 5
by A verified traveller from NJ

Relaxing & carefree

Posted 15-Apr-2016
Overall experience was excellent ! Staff was very friendly and helpful. Hotel room and all amenities were very clean . Food was great and the drinks were top notch . Not all of the restaurants were open every night and I did not know I needed to wear pants to dine out all of the restaurants and therefore was unable to . I would recommend to a friend and I would definitely go back .
5 out of 5
by A verified traveller from Indianapolis

Great family resort

Posted 10-Apr-2016
Pros: Service Entertainment coffee shop Pools Spa
Cons: Japanese restaurant
Location: Easy to get to from airport 12-15 minutes
Great resort for families, service is truly outstanding. Food was high quality, not a resort for foodies but if you have a family to feed it is good quality. Buffets by the pool were pretty outstanding, breakfast if also very good. The Japanese restaurant is not so great. Our room was very large, huge bathroom with two sinks. Coffee shop is outstanding, open all day, very good quality and great snacks. Entertainment was excellent, family friendly and well done. Spa is outstanding and if you take advantage of the specials it is very affordable. Very happy with our stay.
5 out of 5
by A verified traveller from New Jersey

Everything was nice especially the room service.

Posted 29-Mar-2016
I would recommend this hotel to my friends because it was a good vacation.
4 out of 5
by A verified traveller from toronto, on

nice, close to the beach, good pools,very friendly

Posted 20-Mar-2016
Pros: size, ease of getting everywhere
Location: we stayed on the resort except for one day when we went to Xel Ha.
make sure you don't get a room facing the road, but any of the other rooms are great. Not too large and easy to get to any of the restaurants or activities. Nice pools, kiddie pool is great! Fun bars, pretty good food and nice beach with white powder sand.
5 out of 5
by A verified traveller from SD

Awesome resort

Posted 17-Mar-2016
Everything was great and everyone was soooo nice and professional. The only ting was when our party ordered the tomahawk steak and they said it was really big and 2 people should share. We did not want to do that and one person didn't get theirs. With the cost of the resort there shouldn't have been any questions.
4 out of 5
by A verified traveller

Nice hotel, close to the beach

Posted 01-Mar-2016
Was there for a wedding. Nice, clean hotel. Staff at times could be loud in the hallway
4 out of 5
by A verified traveller from B

Very clean well maintained

Posted 17-Feb-2016
The hotel was very clean. Good alcohol selection, Clean quiet beach. Good for family's. Not a hotel for singles
4 out of 5
by A verified traveller from Indiana

Nice hotel with an amazing staff.

Posted 15-Feb-2016
Pros: The staff, obviously. It wasalso very easy to get to pool, restaurants, and beach.
Location: We visited playa del Carmen by advice of the concierge and loved it.
We stayed at this resort with a large group on a business trip. The resort was nice, great variety of foods to choose from, beach is very clean, but the staff was so nice and helpful. We travel often, but have never been treated as well as we were here. Whether it was where to go shopping, out for a seafood dinner, comfort of our room, etc, the staff here was amazing!
2 out of 5
by A verified traveller

Beautiful resort, service and food disappointing

Posted 07-Feb-2016
Pros: Room was very nice and mostly quiet. Resort was clean, pretty, and the beach was nice.
Cons: See above comments about my experience.
Check in experience: Confirmation I received when booking trip was very misleading. I thought I had a king sized bed, but was told at check in that no king beds were available. Then when I asked if I could upgrade my room suddenly a king size bed was available. So another $300 I had to spend in order to get what I thought I already had reserved. Also, the concierge asked me several offensive and way too personal questions when going over the services at the resort. It was nobody's business if I was traveling alone, what my age is, if I am married or single, etc. I found this to be very intrusive and uncomfortable. Drink/food service on beach: more than twice, after trying for more than 20 minutes to get someone's attention to wait on me, the server then forgot my order. Restaurants: Service was good, but food quality was very disappointing. I have stayed at several other high end resorts in the area and the food was far superior. Also, I wanted to buy a glass of wine, but was told I could only purchase a bottle of wine, not a glass. I was traveling alone, and did not want to purchase a whole bottle, I simply wanted a nice glass of wine but was told I could not do this. Also, at dinner one evening a server asked me if I was traveling alone. No need for them to know this. Front desk staff/concierge: These people were nice but were not helpful in any way. The only answers I ever got when asking a question was to go ask someone else, or to come back later.