Ratings based on 535 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
88% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller from US

There are better choices out there!

Posted 30-Nov-2016
Pros: The property seem to be relatively new and well-cared for, and the resort staff is friendly and polite and genuinely makes an effort to please you.
Cons: A lot, starting with treating their guests with respect.
This resort seems to be the place for wedding celebration - we were there for this same reason as wedding guests, and we've seen 2-3 weddings daily during our short 4 days' visit. They perfected the art of organized, mass-produced wedding ceremonies and do a good job while they're at it. Unfortunately, our stay at Dreams Riviera was marred big time by the renovation that was conducted in the room right above us. It's inconceivable to justify why a messy, noisy and smelly renovation, one that involves moving the furniture and replacing floor tiles in a bathroom (hammering the old tiles away to put the new ones in) had to happen during Saturday and Sunday of the Thanksgivings Day weekend - one of the busiest time of the year for any respectable resort (and one of the "high-season" times when you pay premium for a room that otherwise would have been offered at 60% discount or remained unsold). I couldn't find a good reason why the renovation had to start at 8 o'clock in the morning on Saturday and couldn't be postponed until Monday - Tuesday of the following week when the majority of guests were leaving in hordes. What is even more disappointing is that the resort management offered no warning, no substitute room and no apology for disrupting our stay - the renovation activities continued even after we complained to the hotel staff. No managerial staff was on duty either, the only person who responded to our calls was a Chief Concierge, and she couldn't get a hold of anyone!
5out of 5
by A verified traveller from B.C. Canada

Super clean hotel and great amenities!

Posted 18-Nov-2016
We had a wonderful experience at the Dreams Rivera Cancun. The staff were wonderful to us and the property itself was amazing.
5out of 5
by A verified traveller from NY

Great Resort

Posted 25-Sep-2016
Pros: Everything
Cons: Beds could be softer
Location: close to beach and snorkeling was a thirty mins boat ride out.
The resort was beautiful, service was excellent and always with a smile, drinks were ample (highly recommend the mojito best I've had), beach was just right out front, food was amazing, and even the entertainment was excellent. Overall would go back again!
5out of 5
by A verified traveller

Posted 08-Sep-2016 on Hotels
It was a wonderful time. I wish that we could stay more.
4out of 5
by A verified traveller

Posted 08-Sep-2016
We had an amazing time here.the hotel is beautiful staff was very friendly, rooms were very clean, food was excellent. Pools and beach were amazing. Thank you for making our anniversary special..
5out of 5
by A verified traveller

5 star

Posted 06-Sep-2016
I enjoyed my stay. Staff very helpful. They are above & beond their job duties, food is delicious.
5out of 5
by A verified traveller from ny

Excellent family vacation !!!

Posted 02-Sep-2016
Pros: fitness center had separate Yoga and workout room. the cafe had great coffee menu, ice cream and pastries.
Cons: construction on the side walk was very loud sometimes.
We had a great room with ocean view on 4th floor. the hotel is not too big so all the restaurants and activities were close to each other. this was the first time our son went to a kid's club for few hours. the ladies there took good care of him and he did wanted to go and play next day. the kids activities at the club were vary by different days. foods were generally good, something different for every age group. the entertainment team was great!! they had a great games by the pool.
5out of 5
by Paula

This traveller left a rating score only Posted 31-Aug-2016 on Hotels
5out of 5
by Mr Shreekesh

This traveller left a rating score only Posted 27-Aug-2016 on Hotels
5out of 5
by Cinta from Melbourne

Outstanding Resort - surpassed all expectations

Posted 25-Aug-2016 on Hotels
Our expectations of Dreams Rivera Cancun were absolutely surpassed. The staff were always friendly and always eager to assist. The quality of food, drinks and service were outstanding. We stayed at this resort for my sister's wedding, which was also fabulous. Could not recommend Dreams Riviera Cancun highly enough. The one negative (if you could call it that and if you planned on visiting one of the local towns) was that, because of it's location, it cost US$90 for a return taxi ride to either Cancun or Playa del Carmen.