Ratings based on 588 Verified Reviews

4.3 out of 5
87% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Las Vegas

Nice hotel resort

Posted 19-Jul-2017
Staffs are very friendly and accommodating! Beyond the best customer service. Minerva at front desk and Sonia at the spa are one of my favorites. Really appreciate them for making our vacation so special, and looking forward to see them again. As well as employees that works inside the restaurants and all the waiters at the bars. And of course, good food at Oceana Grill and the buffet restaurant has a good selections for everyone.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice all inclusive resort with small beach.

Posted 04-Jul-2017
Great staff and location!! Terrible, meager vegetarian food options! Very nice room but no bathroom privacy within the room because of glass doors and the octagonal shape of the room.
Comment from Hotel Management
04-Jul-2017 by Gerardo, Hotel Management
Greetings from Dreams Riviera Cancun! Thank you very much for choosing our resort to spend your beach vacations in this amazing destination and for your fantastic comments about your experience. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. We will be looking forward to hosting you again to add more amazing memories to your travel experiences. Be certain that we will share you comments with the departments involved to take immediate actions. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveller from DFW

This will be my hotel to go when in Riviera Maya!

Posted 29-Jun-2017
Pros: The property, the beach, the food, and the staff! Truly the best!
Cons: On Tuesday 6/27 we were at the beach from 1-4, Roberto, our fabulous waiter was not there, the other waiters paid no attention to us.
Location: Puerto Morelos is only 20 minutes from the airport and it's heavenly. We never left the property since this was all about relaxing and enjoying.
I stayed at this amazing property from June 26-28 and was really impressed with the property and the quality of service received. I LOVED it and I have decided that this will be my hotel to go when traveling to Riviera Maya. The reception staff was phenomenal, Erika P went above and beyond to make me feel welcome, she provided information and made SPA arrangements for me, always with a smile! I was given a free Hydrotherapy session at the spa (Expedia VIP surprise) , where Elena Diaz, not only explained every bit of the process, but made sure to pamper me during my visit. The service she provided was exceptional and made me come back the following day for a paid visit. In addition, Alejandro was great to my daughter during the Fish Treatment. I was also given a free bottle of wine and fruit for being an Expedia VIP customer! The food was great, too. I was really impressed by the service provided by Juan and Lou (the captain) at Oceana, and the World Cafe offered fabulous choices every day plus we were provided outstanding service by Rocio, Vanessa, Rosa, Filiberto, and David. Yes, I was so impressed that I even wrote down their names to make sure their managers knew about their great service. Excellent menu, and service at Bordeaux, Yahir was always diligent and attentive. The pools were great, but the beach was the best, Roberto was amazing!
Comment from Hotel Management
02-Jul-2017 by Gerardo, Hotel Management
Thank you for choosing Dreams Riviera Cancún as you holiday destination, is good to know that we exceded your expectations, we will pass all your coments to each person you mention above, and work as well in the cons you mention. Hope to host you again at your home Dreams Riviera Cancún. Best regards!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Jun-2017
It was beaitiful, the staff was awesome, food was great. Definitely will be returning...
Comment from Hotel Management
29-Jun-2017 by David Carrillo, Hotel Management
Thank you very much for your kind comments. We will be very glad to see you again. Best regards.
1 out of 5
by A verified traveller from B

Very bad, uncleanly food and hotel

Posted 24-Jun-2017
Starting at checkin, I should have known. Checkin is at 3:00 and due to travel being extremely efficient, we arrived at Dreams about 1:30. Though I asked several times, our room was not ready until 3:00 on the DOT. I can't be too mad about they BC checkin time in 3:00 but what hotel (even holiday inn) doesn't accommodate guests an hour before??!! Anyway, the weather sucked 3 of 5 days we were there - literally rained all freaking day. That is not the hotels fault at all!! But what kind of ha? Is that there is literally NOTHING to do when it rains all day long. My kids were so bored and spent all day just playing on their devices - what I could have had them do here and save $3K. Now let's talk food and amenities... the world cafe is the first place we went to waste time while we were waiting on check in - omg - there was water dripping in one area in the cafe from the rain they just put dirty dish towels around and the food (including the meat and the salad dressing were cold). Absolutely disgusting and just smelled gross - you know what I mean - think old movie theatre crusty. We literally ate nothing - no kids options on buffet. So, we get to room already feeling pretty defeated and order room service that night since it's 24x7. Omg - horrible. Again, I can't eat a thing. The steak and chicken fajitas are literally SPONGY. At least they are hot! We give up on food that day and breakfast the next day really isn't much better since we have to eat in that disgusting World Ca
Comment from Hotel Management
11-Jul-2017 by Gerardo, Hotel Management
Greetings from this amazing destination! We would like to start by thanking you for giving us the opportunity to be part of your vacation experiences and for your taking the time to share your personal opinion about your experience. It is quite understandable, that sometimes our service and standards do not fulfill our guests’ expectations however we totally value our guests’ opinions since they let us know how you really perceive our resort and clearly show us what we need to maintain and show us those areas where we still need to keep improving. We are terrible sorry to read that our service couldn’t not fulfill your expectations, be certain that we will share you comments with the departments involved to take immediate actions. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice tropical hotel with great views

Posted 23-Jun-2017
The hotel was great! The rooms were very tropical feeling and extremely clean. The views from the room were great out onto the tropical grounds. The infinity pool was amazing. The beach was extremely clean, and all staff was attentive. I would recommend this hotel to anyone. Meals (dinner a la carte) were pretty decent (small portions) but you can get a four course meal which leaves you satisfied regardless of the small portions. Drinks were good! Seemed not so strong, but in the hot sun that's a plus. This resort does host a lot of weddings, sometimes reserving space on the beach/pool area at night for activities. If you don't want to feel limited, perhaps this isn't the resort for you.
Comment from Hotel Management
29-Jun-2017 by David, Hotel Management
Hello Lindsay, Thank you very much for your review. We hope to see you soon. Best regards.
2 out of 5
by A verified traveller from San Francisco, CA

Too many rules and too many sale pitches😣

Posted 10-Jun-2017
Pros: The room and the ambience + partial Ocean View☺️ / Our daily housekeeper Thersa was absolutely awesome, kept our room nice and clean. #SweetThersa👍🏼
Cons: Well, the room could use better quality toiletries. Lousy Shampoo and Hair Conditioner😩 I guess I should of packed my own😏
Location: The location was great👍🏼
Your front desk customer service staff could be a little more friendly. The food was okay in the buffet dining. The El Patio had great service and good food. 5 Stars ⭐️⭐️⭐️⭐️⭐️ Also, The Oceania Restaurant 🌟🌟🌟🌟🌟. However, your ambience throughout the resort was AMAZING👍🏼⭐️⭐️⭐️⭐️⭐️😊
Comment from Hotel Management
29-Jun-2017 by Davide, Hotel Management
Hello. Thank you very much for your review. We appreciate your feedback. Have a great day.
4 out of 5
Recommended
for Everyone
by A verified traveller from NJ

Relaxing time away

Posted 08-Jun-2017
Pros: Pools, beach, room (especially with splash pool), food
Cons: Beer selection, Wi-Fi and Internet service, water activity selection
Location: Good location, not far from Cancun and Playa del Carmen. Several adventure-type activities to choose from in the area. Croco Cun Zoo was fun.
Took my family of three to Dreams Riviera at the start of June for six nights. The beach and pools were excellent, as was the food at all of the restaurants we tried. Staff were very friendly and considerate. I thought the drinks were hit or miss. Some, like the pina coladas and pisco sours, were very good, while others were mediocre. The draft beers, limited to two choices, were a letdown. Canned beers selection wasn't great and could have been chilled much more. Plenty of tequila choices, which was nice. House wine was good, both reds and whites. Our room was clean and maintained well. The splash pool outside of our door was a real hit, especially with our four-year old. Being on the lower floor on the north side of the property meant we were not far from a path that was apparently used by staff to cart items back and forth. This happened here and there throughout the night and woke me on a few occasions. The free Wi-Fi was extremely useful, but also extremely frustrating at times. Devices would frequently lose the internet connection from the network, even while stationary and showing a Wi-Fi connection. One long stretch on a Sunday evening brought no internet at all. This was on three devices we had, so was likely not isolated. Overall, a pleasant trip. Wish there were more water activities on site and more activities in general for toddlers. Would definitely consider the chain again, just maybe a different property.
Comment from Hotel Management
11-Jul-2017 by Gerardo, Hotel Management
Greetings from this amazing destination! We would like to start by thanking you for giving us the opportunity to be part of your vacation experiences and for your taking the time to share your personal opinion about your experience. It is quite understandable, that sometimes our service and standards do not fulfill our guests’ expectations however we totally value our guests’ opinions since they let us know how you really perceive our resort and clearly show us what we need to maintain and show us those areas where we still need to keep improving. We are terrible sorry to read that our service couldn’t not fulfill your expectations, be certain that we will share you comments with the departments involved to take immediate actions. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveller

Been there several times.

Posted 04-May-2017
We are very happy with the hotel and especially the attentive staff. A new beach concierge, Victor, to keep chairs available and towels picked up and ready for use was a great addition to the beach experience. Will return again. Thanks to Michel, Carlos and Irene at the Preferred Club Beach.
Comment from Hotel Management
02-Jul-2017 by Gerardo, Hotel Management
Thank you for choosing Dreams Riviera Cancún as your holidays destination, is good to know that we exceded your expectations, for us is always a pleasure to take care of our guests. We will pass your good comments to the people you mention above. Hope you give us the opportunity to host you again! Best regards!
4 out of 5
Recommended
for Everyone
by A verified traveller from NYC

Nice hotel!

Posted 04-May-2017
Pros: . Entertainment . Variety of ethnic restaurants . Amicable and friendly staff . Beach . Spacious, attractive and very comfortable room
Cons: Can't think of anything!
Location: Many excursions and sightseeing available to meet the needs of adventurous people as well as families!
Great ambiance ! Friendly staff eager to make your stay a plasant experience. The amenities are excellent! Enjoyed it very much!
Comment from Hotel Management
02-Jul-2017 by Gerardo, Hotel Management
Thank you for choosing Dreams Riviera Cancún as your holidays destination, is good to know that we exceded your expectations, for us, is always a pleasure to take care of our guests and make them back home as happy as you are. Hope you give us the opportunity to host you again! Best regards!