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Reviews of Abbey del Sol

3 out of 5
Abbey del Sol
Av. Niños Heroes 806, Puerto Morelos, QROO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 18 out of 28 reviews" "
Rating 8 - Good. 9 out of 28 reviews" "
Rating 6 - Okay. 0 out of 28 reviews" "
Rating 4 - Poor. 0 out of 28 reviews" "
Rating 2 - Terrible. 1 out of 28 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

john

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Feb 2024

10/10 Excellent

Randy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property is wonderful! The staff are a delight. We would definitely return! Randy DeGennaro
Stayed 10 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Perfect
Great place, close to beach. Short walk to town. Would stay again!
Stayed 1 night in Dec 2023

10/10 Excellent

Alvaro

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, room comfort
2 night stay
This place is amazing! Clean, comfortable and lots of attention to detail. Great staff I highly recommend
Stayed 2 nights in Jul 2023

10/10 Excellent

Deirdre

Liked: Cleanliness, room comfort
Amazing place
Amazing property, location and people. Definitely going back!!
Stayed 4 nights in May 2023

10/10 Excellent

Bradley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The best accommodation I have ever stayed at. The staff were kind and flexible when I had troubles with my flight to get there Mariela was great to communicate with. The apartment had everything I could ever want. This is the gold standard for accommodations

8/10 Good

Maria Dolores

Travelled with family
Liked: Cleanliness
Clean
Stayed 1 night in Jan 2023

10/10 Excellent

María

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Heidi, Colville

Travelled with partner
Liked: Amenities, property conditions & facilities
This is a beautiful, clean, quiet property with great office personnel. Mariela, Jin and Mildred are most helpful in making your stay comfortable. The apartment was well-equipped and everything worked well. The only negative is that on some days there was a strong sewer smell. At times it would go away, and at other times it was strong. However, We would still consider staying here again in the future.
Stayed 7 nights in Aug 2022

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is the second time I’ve stayed at ADS! I love everything about it from the lovely staff at the front desk, to the beautifully decorated and equipped rooms. The handmade beach totes are a great touch. The pool area and planting are so incredibly beautiful. It’s extremely clean and I’ve never had an issue with hot water. I appreciate the jugs of filtered water as well. I will book this place again and again.
Stayed 1 night in Jul 2022

10/10 Excellent

Stephanie

Liked: Cleanliness, room comfort
LOVELY
Lovely people, the room had everything you need. Pool and property is very nice. PM in general is also very cute wish I spent more time there.
Stayed 1 night in Jul 2021

10/10 Excellent

Alex

Liked: Cleanliness, room comfort
Wonderful Little Apart-Hotel Gem
Abbey del Sol is a wonderful place to stay if you're looking for a quiet, mellow, easy-going place with a pool super close to the beach in Puerto Morelos. Bonus that the staff (Marela and Jin) both speak English even though whenever I come to Mexico which is often, I try and enjoy to practice me Spanish. They're very helpful, informative, and clearly enjoy their jobs and helping people. The binder with all the helpful info and suggestions in the room was unexpected, as was the high end beach chairs and free use of the bikes as you really don't need a car even though I had a rental. I can continue with how great Abbey del Sol was, they try and make everyone feel welcome. I travel a lot and it's the little things I notice about wherever I stay and clearly Abbey del Sol does it all right. If you want to avoid the big all inclusive tourist traps and stay at a cute little Apart-Hotel in a sleepy little beach town, don't hesitate to choose Abbey del Sol. You will not regret it :)
Stayed 6 nights in Aug 2020
Response from Mariela on 30 Aug 2020
Alex, we appreciate very much the time you took to give us your feedback. We want you to know we enjoyed you as a guest as well and we hope you'll be back sometime in the future. Enjoy the rest of your trip!

10/10 Excellent

Steve, Oregon

Liked: Cleanliness, amenities
Squeaky clean, comfortable, quiet and secure. The ambiance was relaxing. Friendly, welcoming staff and the complimentary bicycles are a plus. Highly recommended and I will stay again when traveling to Puerto Morelos.
Stayed 7 nights in Jul 2020
Response from Mariela on 28 Jul 2020
Hola Steve, thank you for choosing to stay with us! We appreciate your review and look forward to your next stay. Take care until then,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Host is very friendly all the time , they have bikes you can use all the time no cost added
Stayed 1 night in Jun 2019
Response from Mariela on 11 Jul 2019
We appreciate your feed back and it make sus happy to know you enjoyed your stay with us! See you soon

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is wonderful. Immaculately clean. The staff is very friendly and helpful. The rooms have comfortable beds and many amenities. The location is great and close to the beach.
Stayed 1 night in May 2019
Response from Mariela on 20 Jun 2019
Thank you for your feedback, we are happy to know you enjoyed your stay with us!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2018
Response from mariela on 9 Dec 2018
Thank you for your review, please let us know what we could have done differently.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2018
Response from Mariela on 19 Nov 2018
We appreciate your feedback , thank you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe and comfortable family-style home with rooms
I recommend this hotel.
Stayed 1 night in Aug 2018
Response from Ana Bolivar on 7 Aug 2018
Thank you for the review. We hope to see you soon!

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
Stayed 4 nights in Jun 2018
Response from Abbey Del Sol on 7 Jul 2018
Thank you very much, see you next time!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved how quiet and intimate this hotel was. The kitchen was extremely well equipped and the linens and bed excellent. Guests will appreciate the attention to details! It is about a 10-15 walk to the town center/majority of restaurants but they provide bikes free to use. Parking is plentiful on the street.
Stayed 5 nights in Mar 2018
Response from ABBEY DEL SOL on 4 Apr 2018
Thank you so much for staying with us, we hope you giving us the opportunity to host you again in a near future.

8/10 Good

Cliff, Wakaw

Liked: Cleanliness, staff & service, property conditions & facilities
Great little hotel, near the beach, friendly staff
This hotel had really good reviews so we decided to book even though there was only one smaller room left. The hotel lived up to the reviews and we plan to return but would want one of the larger suites with a full kitchen, good for longer stays. Our room had a great bed, and good air conditioning but as we wanted to eat most meals there it was a little crowded and dishes had to be done in the bathroom sink. We viewed the other rooms and they do live up to expectations, as well they have staff that are always busy but will take the time to greet you and make you feel at home. It is easy to meet other guests there and several we met had been coming for years, I'm sure we'll be back. They also like suggestions on how or where they can improve and are very open. Don't get me wrong on the room, it was comfortable and clean but a little cramped for a week long stay, had there been one of the larger rooms available our stay would have been perfect.
Stayed 7 nights in Jan 2018
Response from Abbey Del Sol on 9 Feb 2018
Dear Cliff, we really appreciate you have taken the time to give us your comments, we hope you come to visit again soon!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel!
Felt like Home, very safe, extremely clean and tidy, spacious suites, loved the charm and character, great staff, close to the beach, quiet neighbourhood,
Stayed 20 nights in Nov 2017
Response from abbey del sol on 29 Nov 2017
Thank you very much for your nice comments, we hope to see you soon.

8/10 Good

Hans, New Jersey, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly and helpful.
My four night stay in Puerto Morelos were full of peace, it is a beautiful town and the warmth of its people is felt even in this hotel. I am very pleased with their staff, they always made sure that I had everything that I needed and installations were perfect for my short stay. If you are in the area (Cancun, Playa del Carmen) and you need some peace, this is the place to go.
Stayed 4 nights in Sep 2017
Response from MARCELA on 18 Sept 2017
Thank you very much for your nice comments, we hope to see you again in a near future I remain at your disposal

10/10 Excellent

Brian, Lethbridge,AB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet and secure location.
What a great quiet and secure location. Everything about it was perfect, kitchen was very well stocked with everything one needs and spacious , included beach chairs and it was a very short 2 minute walk to the beach. Loved the use of the bikes which are also included with the stay and the Wifi worked great. We stayed in Unit 7 which had direct access to the roof top patio where I enjoyed my morning coffee and place to hang out when there was rain showers in the area. Would not hesitate to stay at this property in the future.
Stayed 2 nights in Sep 2017
Response from MARCELA on 18 Sept 2017
thank you so much for your great comment , we hope to see you again in a near future I remain at your disposal

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confortable, facilidad de movilidad
Cuenta con todos los servicios para disfrutar tu estancia, excelente trato
Stayed 1 night in Aug 2018
Response from mariela on 27 Aug 2018
We appreciate your feedback, Thank your stay!

8/10 Good

Kriscila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2018
Response from ABBEY DEL SOL on 11 Apr 2018
Estimada Kriscila, muchas gracias por hospedarse en Abbey del Sol, esperamos contar con su visita nuevamente en un futuro proximo, en esta su casa.

2/10 Terrible

Franz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful experience.
I arrived after 5 pm I notified that I wasn't able to arrive before they never gave any instructions that the hotel won't open the door I was for 1 hour outside trying to contact them knocking the door and phoning then they never responded. The next morning I went to the hotel just at 06:30 am the same story. Isn't incredible they don't have any staff.
Stayed 1 night in Sep 2017
Response from marcela on 18 Sept 2017
Dear Mr Franz, as i mentioned to you by phone, the information that my colleague had after she talked to you by phone is that you were arriving at 3pm , the office was opened until 7pm, waiting for you, we spoke with expedia, and agreed on giving you a refund for the total amount , although it is specified our opening hours. we have a sign outside with our office telephone number and the general manager cell phone,once again our apologies for the inconvenience you experience, I hope you already have your money back . I remain at your disposal