"Friendly helpful staff who went out of their way"
Very happy with the character of the hotel.
The staff were most obliging ...Daniel the. Batman and the receptionist on our arrival stood out
Many thanks for the service provided with warnth and a smile
Taff and Rosie jones nz
Located in the center of Krakow, this family-friendly hotel is within a 10-minute walk of Galeria Krakowska, Krakow Barbican …More
I enjoyed very much staying at this hotel. When we arrived our room was already we were in number 51 it has a big bathroom and good Room. The thing to is that you were not awakening by other guests it was nice and quiet..
The room was cleaned every day we were at this hotel for 10days.The Breakfast room is on the ground floor and
with all tasty food for breakfast.
Located in City Centre, this romantic hotel is within a 15-minute walk of Krakow Opera and Krakow Barbican. Main Market …More
The hotel was an excellent choice as it was so close to the Old Town yet out of the hustle and bustle of it all. Room was clean and smart and reception staff pleasant and efficient. We did not have breakfast or dinner at the hotel so cannot comment. The service at the outside bar late evening was rather slow. We had both the best & worst cocktails at this bar but to be fair the bar manager dealt with the problem well and to our satisfaction. The wi-fi in the room was a bit temperamental but good in the foyer area. All in all a pleasant experience.
Traveller from Norwich UK
Located in Long Market, this luxury hotel is steps from Gdansk Historical Museum, Arthur's Court, and Gdansk Main Town Hall …More
Great hotel with. Magnificent rooms. The staff at reception is not friendly but it is professional. The concierge is truly superb and helpful. Lived the hotel and we plan to return. Do not agree to use their hotel cars as they are a ripoff. Ask for a public taxi which does the job for less than 50 percent off. Usually the public taxis are nice clean Mercedrs vehicles. I felt abused by threatening to hotel change il once I realized the execute abiding amount.
Traveller from scottsdaje
Located a block from Piłsudski Square, Warsaw's largest, Hotel Bristol, A Luxury Collection Hotel has been welcoming guests …More
We stay at hotel in two different moments in the same month.
In the first stay we get the room 622 and that was perfect.
In the second stay we get the room 615, but even though both were classified as luxury , the first one (622) was bigger and had bath tube, when I call to complain about the difference between the two rooms the staff insist telling me that both rooms were the same, finally after calling them three times, the manager recognized the difference and apologized about this inconvenient. It is supposed that all the rooms has to be the same in a specific category: luxury. This is not happening in this hotel. The second inconvenience that we had, was that the bathroom smell horrible, so we have to call several times to maintenance asking for a solution. Finally it was solve. So, first stay was wonderful, second stay was totally different. In compensation they gave as late check out for free and four welcome cocktail at the bar. We recognized that the manager tried to do her best.
This family-friendly Warsaw hotel is located in the historical district, within a 5-minute walk of Zacheta and Warsaw …More
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