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What a wonderful hotel! The staff were great and they are on hand to help you with whatever you need. Stefi our personal executive was amazing! When you scan the QR code in the room you can pick your method of how you communicate with the team and for me this was WhatsApp. It was great. The team were responsive and answered every query I had. The wellness floors are also lovely. During our stay we used the gym and also went to the spa. The rooftop bar has nice views of the city. The in room...

Stayed before my wedding, was beautiful. Highly recommend for a special stay.

Absolutely lovely hotel, and lovely staff. Great facilities and extremely clean. Would definitely stay again!

Everything was perfect. Clean and nicely decorated hotel with good quality amenities, toiletries and in room facilities. Food was lovely and there was a good pool and gym. They put some nice treats in the room for my birthday. The service was outstanding and made the stay special.

This hotel is superb , the staff were excellent form arrival to departure and there was nothing they wouldn’t do.

One of the nicest apartment blocks with the most facilities I've ever seen-- games room, music room, library, gym, sauna, rooftop lounge, pool table, work spaces, golf simulator, the list goes on! Great digs if you're working at the Hippodrome.

Absolutely loved this hotel ❤️ from the moment we arrived until we left, the staff and service are exceptional as is the hotel and facilities. Couldn’t fault anything at all. The best hotel we’ve stayed in in London and I’ve tried many of the 5 star hotels here! The breakfast was epic! Honestly first class all round! We were given alcoholic welcome drinks on arrival In the beautiful new bar and showed around personally by the lovely Katerina. Will definitely be staying here again when we...

Although I have stayed at 5 star hotels on several occasions, I was amazed by the standard of service of this hotel. All the hotel staff were extremely polite and gave the true meaning to the word "valued" customer. From the first time I entered the hotel it was a different experience all together. Despite the good service at other 5 star hotels, I could always find a small detail missing. I am not picky, but when it comes to top service I know what to expect, and notice when something, as small...

Location was excellent and free car/taxi service from hotel if car and driver were around. Cost was high.

From the minute we stepped through the main entrance to the moment we reluctantly checked out our experience was one of sheer joy. The staff were so welcoming and professional . The hotel superbly appointed. The service impeccable. Firmdale know their business and give the client a memorable and thoroughly supreme experience.

Valet and doorman greeted us with a smile and remembered our name each time we left and returned! Wait staff in the dining rooms were so friendly and very attentive. Beautifully decorated for Christmas!

First time staying at the OWO and I have to say it did not disappoint

The epitome of the perfect hotel. Nothing we have stay with comes close to the perfection of this hotel.

We stay at The Lanesborough regularly when visiting London. This was our second Christmas stay and we have already booked for 2024 because this hotel is wonderful. The staff are all incredible and make you feel so special.

The Connaught was a lovely experience, of a true London traditional hotel. Couldn't fault our stay. Facilities great incl pool spa area. Location perfect for new bond st /mayfair area

This was hotel was amazing, the room was modern, comfortable quirky and with great view from the 7th floor. The bathroom was great and the bed comfortable Breakfast was tasty, a la carte only but delicious and freshly made food. Highlight recommend this hotel

This hotel is beautiful. The staff are really great and where do kind to us. Only feedback is that the pool is not really a pool. The spa is stunning but small so feels very busy. Would 100% stay again.

Staff all attentive and friendly. Spotlessly clean great location. Jahena on reception was excellent

Beautiful place.. amazing staff and beautiful piano bar too boot!

Best hotel in London, will always be a returning guest.