3 outdoor pools, pool umbrellas, pool loungers
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Reviews of Hotel Maria Isabel

3.5 out of 5
Hotel Maria Isabel
Blvd. Camino Real 351, Col. Vista Hermosa, Colima, COL

Reviews

8.6

Excellent

Rating 10 - Excellent. 223 out of 437 reviews" "
Rating 8 - Good. 140 out of 437 reviews" "
Rating 6 - Okay. 45 out of 437 reviews" "
Rating 4 - Poor. 13 out of 437 reviews" "
Rating 2 - Terrible. 16 out of 437 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

ruben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Concierge on 8 Apr 2024
Gracias por brindarnos una calificación perfecta y los esperamos de nuevo. Saludos!

10/10 Excellent

Elena, Arvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pools and activities offered are fantastic! they also provided us with a free pass to their adjoining gym. Their equipment and facilities are the best.
Stayed 1 night in Mar 2024
Response from Concierge on 3 Apr 2024
Thank you for your kind comments, we wish to have you here again at your second home.Best regards.

8/10 Good

francisco

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal muy amable, los cuartos limpios, el restaurante buenas comidas
Stayed 2 nights in Mar 2024
Response from Concierge on 27 Mar 2024
Encantados en atenderlos y los esperamos de nuevo. Muchas gracias por comentarnos y que tenga un excelente dia. Saludos!

10/10 Excellent

Vicente

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Mar 2024
Response from Concierge on 14 Mar 2024
Muchas gracias por elegirnos y lo esperamos de nuevo con nosotros. Saludos!

10/10 Excellent

Rene C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Concierge on 5 Feb 2024
Muchas gracias por darnos una calificación perfecta. Esperamos que su estadia con nosotros haya sido placentera y los esperamos de nuevo con nosotros. Gracias!

2/10 Terrible

Francisco Arturo

Stayed 1 night in Dec 2023
Response from Concierge on 1 Jan 2024
Muchas gracias y fue un placer atenderlos. FELICES FIESTAS!

6/10 Okay

Luis

Travelled with partner
Disliked: Amenities, property conditions & facilities
The property is old, we have problems with the Internet and you cannot make local calls from your room, you have to go to the Front Office to be able to make a call even if it is a local call. The restaurant is in terrible condition, we only ordered lunch once and it took more than two hours to deliver it.
Stayed 5 nights in Dec 2023
Response from Concierge on 1 Jan 2024
A apologize about the inconvenience. You can be sure that the most important thing for us are our guests, that you have the best service and to make your stay comfortable and enjoyable. You may rest assured that your comments have been forwarded to the reception department.Once again, I am truly sorry for any inconvenience.

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and very convenient
Stayed 6 nights in Nov 2023
Response from Concierge on 1 Jan 2024
We are so grateful for the pleasure of serving you and hope we met your expectations.Best regards!

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this beautiful hotel. The staff and everyone were so nice. The rooms were clean and the whole property was well kept. I felt safe and well taken care of during my stay.
Stayed 3 nights in Nov 2023
Response from Concierge on 1 Jan 2024
Thank you for your wonderful review. It is our pleasure to know that you had a wonderful stay with us and that you enjoyed your stay from start to finish. It feels very rewarding to acknowledge how much our guests appreciate what we do and the service we have provide and the warmth of our people, making everything special. we wish to have you here again at your second home.Best regards.

10/10 Excellent

Melquiades, Silma

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las recámaras muy amplias y muy limpias, el personal muy amable, claro que volveremos a este hotel.
Stayed 1 night in Oct 2023
Response from Concierge on 31 Oct 2023
Encantados nos hayan elegido y esperamos nos vuelvan a visitar de nuevo. Saludos!

10/10 Excellent

Rene C

Stayed 1 night in Sep 2023
Response from Concierge on 25 Oct 2023
Muchas gracias por elegirnos y esperamos nos vuelvan a visitar pronto, saludos!

10/10 Excellent

francisco

Stayed 2 nights in Aug 2023
Response from Concierge on 26 Aug 2023
Gracias por elegirnos y para nosotros fue un placer atenderlo. Los esperamos de nuevo con nosotros y que tengan un buen regreso a casa. Saludos!

2/10 Terrible

Edmundo

Disliked: Property conditions & facilities, room comfort
When we arrived at 7 pm it is as we had not made any Booking..took them 30 min to give us the worst possible room at the very end of the parking lot (as we requested downstair my wife being slightly handicapped) This section looking abandoned, there was no lights in the lobby leading to the room, we had only one access electronic card.. so no cooling of room when we returned after " dinner" Bathroom terrible, no shower head support at normal height..only one small lavabo no place to guard toiletries etc.. Toilet was exceptionally low No handy extension to charge telephone , the only we found at floor level, going extinct when lights off..we woke up with empty batteries on our phones No handicap access to the restaurant, etc... in addition we were overcharged for two rooms we paid total of MX 3360 equivalent to US203.63 (rate 16.50) instead of confirmed rate of $190.44 This hotel is definitively not worth that price !!!! especially since the reception was making the least possible effort....FYI i come to this hotel since the earlier 1970 and speak perfect Spanish, so it was not a question of miscommunication. Sincerely Guy Posschelle A refund seems apprpriate .
Stayed 1 night in Jul 2023
Response from Concierge on 2 Aug 2023
Agradecemos sus comentarios y de antemano ofrecemos una disculpa estamos trabajando para tener al 100% nuestras instalaciones. Estamos tomando las acciones necesarias y trabajando para ofrecer un mejor servicio, esperamos nos brinde una segunda oportunidad. Para que no tenga ninguna duda de su reserva, le recomendamos que haga su reserva directamente en el hotel y de esa manera no tenga usted ningun inconveniente. Que tenga un excelente día y gracias por ayudarnos a nuestra mejora continua. Saludos!

10/10 Excellent

Blanca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is excellent, very helpful.
Stayed 4 nights in Jul 2023
Response from Concierge on 31 Jul 2023
We are so grateful for the pleasure of serving you and hope we met your expectations.Thank you so your support and we look forward to serving you again.Best regards,

4/10 Poor

Velia

Stayed 1 night in Jul 2023
Response from Concierge on 26 Jul 2023
Nos gustaría mucho que nos compartiera su visita con nosotros, ya que nos ayudaría a nuestra mejora continua. Espero y nos pueda ayudar y que tenga un excelente día. Saludos!

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property! Relaxing by the pool was great and also the fact the staff is nice and restaurant is open from breakfast to late dinner
Stayed 1 night in Jun 2023
Response from Concierge on 5 Jun 2023
Thank you for your wonderful review. t feels very rewarding to acknowledge how much our guests appreciate what we do and the service we have provide and the warmth of our people, making everything special.Thank you again for your kind comments, we wish to have you here again at your second home.Best regards.

10/10 Excellent

Lizzet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time to the hotel. The pool is amazing! The restaurant had a variety of options to choose from. Getting transportation to the city center was really easy. The staff was very helpful and friendly, we will definitely stay here again.
Stayed 5 nights in May 2023
Response from Concierge on 17 May 2023
Thank you for your wonderful review. It is our pleasure to know that you had a wonderful stay with us and that you enjoyed your stay from start to finish. It feels very rewarding to acknowledge how much our guests appreciate what we do and the service we have provide and the warmth of our people, making everything special.Thank you again for your kind comments, we wish to have you here again at your second home.Best regards.

10/10 Excellent

Rosita

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historical looking place and big pool with great ambiance the food at the restaurant was delicious. Staff was more than helpful great service and very accommodating to our needs
Stayed 1 night in Apr 2023
Response from Concierge on 4 May 2023
We truly appreciate your visit and we are grateful that you have chosen us.Thank you again for your kind comments, we wish to have you here again at your second home.Best regards.

10/10 Excellent

Art

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Concierge on 4 May 2023
Muchas gracias por darnos una calificación perfecta y aquí los esperamos de nuevo.

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property will definitely be returning!
Stayed 1 night in Apr 2023
Response from Concierge on 9 Apr 2023
We truly appreciate your visit and we are grateful that you have chosen us. We wish to have you here again at your second home.Best regards.

8/10 Good

Socorro, Rockford

Liked: Cleanliness, staff & service
Stayed 8 nights in Mar 2023
Response from Concierge on 15 Apr 2023
Gracias por elegirnos y los esperamos pronto. Saludos

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is in a good conditions, quiet, and easy access to all around Colima. Several restaurants near of the hotel and kind service.
Stayed 1 night in Feb 2023
Response from Concierge on 16 Mar 2023
Thank you again for your kind comments, we wish to have you here again at your second home.Best regards.

10/10 Excellent

Carlos

Travelled with family and small children
Liked: Cleanliness, staff & service
It was very strong with the policies.
Stayed 10 nights in Feb 2023
Response from Concierge on 1 Mar 2023
Gracias por elegirnos y esperamos haber cubierto sus expectativas. Saludos!

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time in the pool. The rooms were clean and comfortable.
Stayed 1 night in Feb 2023
Response from Concierge on 27 Feb 2023
It is truly a pleasure for us to learn that you enjoyed your stay with us. Thank you again for your kind comments, we wish to have you here again at your second home.

4/10 Poor

Jerry

Stayed 2 nights in Feb 2023
Response from Concierge on 26 Feb 2023
Gracias por elegirnos y esperamos tenerles de vuelta.

4/10 Poor

WALLACE

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Feels like a prison
Positives: The hotel is old and showing signs of age, but it is clean and well kept up. The restaurant has good food and is reasonably priced. The location is in a great part of the city with many dining options nearby. Negatives: The room rate has increased by $750MX in one month. Management is now requiring all guests AND their visitors to wear an arm bracelet. When my friend came by to have a drink, they demanded his ID before they would let him in, called me on the room phone to let him in, and they insisted he wear a hospital type bracelet. They would not let me leave the property until they sent someone to inspect my room, and then they lied and said this is done to make sure I did not forget anything. The gate would not be opened for me to leave until they had their inspection. This is a charming old hotel, but their behavior made my stay unpleasant. It feels like a prison. It should be noted that other similar hotels in the same part of town do not treat their guests in this manner. I will not be back.
Stayed 1 night in Jan 2023
Response from Concierge on 2 Feb 2023
A apologize about the inconvenience. You can be sure that the most important thing for us are our guests, that you have the best service and to make your stay comfortable and enjoyable. You may rest assured that your comments have been forwarded to my manager.Once again, I am truly sorry for any inconvenience and we are going to work in our protocols. Best regards.

10/10 Excellent

WALLACE

Stayed 1 night in Dec 2022
Response from Concierge on 19 Dec 2022
Gracias por calificarnos y darnos una puntiuación perfecta. Esperamos nos vuelva a visitar de nuevo. Que tengan una felices fiestas!

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and friendly staff.
Stayed 5 nights in Nov 2022
Response from Concierge on 11 Dec 2022
Thank you again for your kind comments, we wish to have you here again at your second home.Best regards.

10/10 Excellent

Ian

Stayed 1 night in Dec 2022
Response from Concierge on 9 Mar 2023
Muy agradecidos de recibir una excelente calificación. Fue un placer atenderlos!

10/10 Excellent

Jaime

Stayed 1 night in Oct 2022
Response from Concierge on 9 Mar 2023
Muchas gracias, esperamos nos vuelvan a visitar de nuevo. Que tenga un excelente día!

10/10 Excellent

Victor Miguel

Stayed 1 night in Aug 2022
Response from Concierge on 31 Aug 2022
Muchas gracias por elegirnos, para nosotros fue un placer atenderlo, y esperamos nos vuelvan a visitar pronto. Que tengan un excelente día. Saludos!

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2022
Response from Concierge on 14 Jul 2022
Muchas gracias por darnos una calificación perfecta. Los esperamos de nuevo con nosotros, saludos!

10/10 Excellent

Sean

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean place and fast service
Stayed 3 nights in Jul 2022
Response from Concierge on 6 Jul 2022
We are so grateful for the pleasure of serving you and hope we met your expectations. Best regards,

8/10 Good

Noemi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the pool. The hotel is beautiful, rooms are spacious. What we didn’t like is the smell in the bathroom, it smelled like old smelly pipes; we had to keep door closed. Other than that, we recommend this hotel and we would stay again.
Stayed 2 nights in May 2022
Response from Concierge on 10 Jun 2022
Thank you again for your kind comments, we wish to have you here again at your second home. Best regards.

2/10 Terrible

Jorge

Stayed 1 night in Jun 2022
Response from Concierge on 18 Jan 2023
Nos gustaria que nos compartiera su comentario y nos ayude a nuestra mejora continua. Esperemos nos puedan apoyar. Que tenga un excelente día!

8/10 Good

Amelia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay the only down side is the rooms sheets and towels were not clean and very outdated (old)
Stayed 1 night in May 2022
Response from Concierge on 16 May 2022
First of all, we would like to express our appreciation for sharing your impressions of your recent vacation in Hotel Maria Isabel, Colima. Your feedback is highly appreciated and will help us to improve and your commet is already being processed. Thank you again for your kind comments, we wish to have you here again at your second home. Best regards.

8/10 Good

Francisco

Stayed 1 night in May 2022
Response from Concierge on 12 May 2022
Gracias por calificarnos, los esperamos pronto. Saludos!

10/10 Excellent

Laura G., chino

Liked: Cleanliness
Great stay!
Wonderful hotel and pool. Can’t wait to be back
Stayed 5 nights in Apr 2022

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien. La alberca se llena mucho.
Stayed 3 nights in Apr 2022
Response from Concierge on 18 Apr 2022
Muchas gracias por compartir sus comentarios, ya que nos ayuda a seguir mejorando.

10/10 Excellent

Jerry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Concierge on 13 Apr 2022
Gracias por elegirnos. ¡Recibir comentarios es importante para nosotros!

8/10 Good

Oscar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Concierge on 6 Apr 2022
Gracias por calificarnos. Los esperamos pronto!

10/10 Excellent

Cecilia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Me gusto todo mi familia estaba muy contentos primera vez que fueron y yo les dije del hotel felices
Stayed 5 nights in Mar 2022
Response from Concierge on 15 Mar 2022
Nos da un placer saber que su familia estuvo contenta durante su estancia. Esperamos nos vuelvan a visitar de nuevo, y muchas gracias por compartir su comentario con nosotros. Saludos!

8/10 Good

ISRAEL FERRER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Piscina muy grande y para todos los niveles. Buenos horarios, hasta las 9... Todo muy bien. La comida excelente. Me gustó mas que el fiesta inn, y precios accesibles. Me quedó ahi, la próxima visita que haga a Colima.
Stayed 1 night in Feb 2022
Response from Concierge on 9 Feb 2022
Estamos encantados de saber que disfrutó de su estancia con nosotros. No podemos agradecerle lo suficiente por elegir nuestro complejo. Extenderemos sus comentarios a nuestro equipo y agradecemos sus elogios a nuestros servicios. ¡Esperamos tenerle de vuelta pronto en esta su casa!

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Jan 2022
Response from Concierge on 19 Jan 2022
Thank you for your comments!

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and landscape.. Staff was outstanding.
Stayed 1 night in Jan 2022
Response from Concierge on 6 Jan 2022
Thank you for your wonderful review. It is our pleasure to know that you had a wonderful stay with us and that you enjoyed your stay from start to finish. Thank you again for your kind comments, we wish to have you here again at your second home. Best regards

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful gardens and landscaping. Food and service at the restaurant, was great.
Stayed 3 nights in Dec 2021
Response from Concierge on 5 Jan 2022
Thank you again for your kind comments, we wish to have you here again at your second home. Best regards.

10/10 Excellent

Daisy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxing
Very nice and relaxing room service is very fast and convenient everyone is so nice , the pool is great and food is delicious. Also very close to everything.
Stayed 3 nights in Dec 2021
Response from Concierge on 25 Dec 2021
Thank you for your wonderful review. It is our pleasure to know that you had a wonderful stay with us and that you enjoyed your stay from start to finish. It feels very rewarding to acknowledge how much our guests appreciate what we do and the service we have provide and the warmth of our people, making everything special. Thank you again for your kind comments and we look forward to serving you again. Best Regards,

6/10 Okay

Steven, MCALLEN

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Internet poor in room. 324
Stayed 5 nights in Nov 2021
Response from Concierge on 5 Dec 2021
Gracias por compartir su experiencia con nosotros. para nosotros es muy importante, ya que nos ayuda a seguir mejorando en nuestros servicios. Pasare su comentario al encargado de sistemas y verificar ese problema. Nuevamente muchas gracias y esperamos nos de una segunda oportunidad. Saludos y felices fiestas!

10/10 Excellent

Alice Emmely

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was very clean and large, all three pool were great and the customer service was incredible I will recommend this place to all my friends. Only thing I wish was that there would be a mini fridge for medication and cold drinks.
Stayed 3 nights in Sep 2021
Response from Concierge on 24 Sept 2021
Thank you for your wonderful review. It is our pleasure to know that you had a wonderful stay with us and that you enjoyed your stay from start to finish. Your feedback is highly appreciated and will help us to improve. Thank you again for your kind comments, we wish to have you here again at your second home. Best regards.

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Concierge on 22 Sept 2021
Muchas gracias por calificarnos, esperamos haber logrado alcanzar sus expectativas. Que tenga un excelente día y los esperamos pronto, saludos!